Virgin Hotel, Las Vegas

The comfort of beds and how clean and open the room was. Any staff I encountered were pleasant.

If you are there for a concert I highly recommend NOT wasting your money on a fast pass at the venue, they are supposed to let fast pass in before general admission, but that was not the case. Me and my family were the first 50 with a fast pass and by the time we were let it, they already let general admission fill up the venue we were behind approximately 300 general admissioners, none were VIP because those were on tier 2. It was definitely a scam for the hotel to cash in on extra money without doing anything extra bestides making 2 separate lines, DO NOT WASTE YOUT MONEY.

good value for money

the hotel is huge, so there is a lot of walking from the lobbi to the room

The bed was so comfortable!!

The light switches were weird.

The room was clean and spacious. Appreciate the free parking since we went in and out multiple times.

We reserved a strip view and expected to be higher up, but were put on the 4th floor, so not really a view of anything except the courtyard. There was a band playing on Fri night- after 6 hours of travel and dinner, we wanted to get some sleep, and unfortunately, the loud music was right outside our room. Even though we were told it would end by 10 it was another hour before the loud yelling stopped and people left the courtyard.

Spacious and clean with an anteroom that enabled a sound buffer from noise in the hall

Would choose a room farther from the elevators just for the intermittent sound

Room set up and decor

Location: confusing on where to enter parking garage, and no luggage carts.

I liked that it was easy to get to, and the free valet. The bed was very comfortable. I also liked how the light switches were all labeled & the ease of being able to plug in our phones & watches. I also liked how the wifi information was provided on the TV screen and we didn't have to search for it. The separate vanity & mirror was also a nice feature.

There was no coffee available in the room, which was very disappointing. There was no 24 hour room service either, which was surprising. We arrived at 8 pm and there was no option to order room service, as only the breakfast menu was available and then not until 6 am the next morning. As we had an early morning flight, it would have been nice to at least be able to order a pot of coffee & muffins. Also, there were only two large towels and for a king room, I expected at least 4 large towels, since there were two people on the reservation & staying in the room. The bathroom set up was a little awkward, with the location of the door, and shower door. It was actually easier to leave the bathroom door open in order to easily open & close the shower door. The toilet took a long time to refill and flush more than once. The shower head, was really high & anyone shorter than 6 feet would not be able to switch it to the wand.

Room size is excellent. Comfortable beds. Staff is very friendly and helpful. Food, drinks, and service at Lucia was great. Absolutely delicious!

The food and service at Chef Xue was subpar. Food was ok, but the service was quite terrible. Rice for two and one dish came out together, and then it took almost 10 minutes for the second dish to arrive. Server could not have cared less.

That it was in the same place as our concert . We literally didn’t have to go anywhere.

That there was an ice machine on the opposite side of our room and it wasn’t making any ice.

Beautiful modern rooms, we love the design and the size of the rooms. We like that you are off the strip and it is more quiet than at the strip hotels.

Staff sometimes wasn’t that friendly more neutral which is fine for me. We had a door in the room to the neighboring room which unfortunately made us hear every word of the girls drama next door. We never made that experience here before so we guess it was just bad neighbour luck!

Staff was very helpful and hotel was easy to navigate. Big clean comfortable rooms

Nothing..it was a short stay but everything was great

That there were nice restaurant options on site. Bed comfort and shower was excellent.

The room style was not my taste…

Great hotel. Every staff member we encountered was very accommodating and helpful . The staff at kassi beach club were outstanding. The property was nice, but the staff is what the made the property special.

Loved the vip tower ruby, but we had no view. Our view was the parking lot. The rooms and some areas of the hotel can use extra cleaning. The casino area is very small.

Room, pool and facilities

Didn’t have tea/coffee machine in the room. Due to a conference taking place for 2 days the lifts to the rooms were stopped and controlled by staff and we were told that the conference party taking place on the top floor they had priority over paying customers and then we were shouted at for taking the stairs by security. Paying customers should have the priority not a conference.

The suite was great, big rooms

No refrigerator!

Brand new hotel, very spacious rooms and with very nice design furniture. Very nice pool and amenities

We wanted to visit the beach club but were not able to as it closes at 6 (if I remember correctly). The room could have been a bit cleaner

The hotel has so many great places to eat and drink, including quick and reasonable prices for Vegas prices. The staff was super helpful when I asked about staying at a lower level cause I’m afraid of heights and they were super understanding, and made the arrangements possible for me to stay at a lower level.

My only complain was the mold in the shower, it was bad black all around. I alway travel with Clorox wipes and did a cleanup myself. I understand that the staff have a lot of work to do in a short amount of time, I’ve stayed here before and the other rooms weren’t like this.

The location and style

The beds were not comfortable and the room didn’t include slippers and a robe or a toiletry bag with amenities

The pool and rooms were comfortable

The food options

I liked the proximity to the airport and loved my room.

N/A

The location off the strip was actually nice. It was still close to everything but it didn’t get packed in the evenings . The room was amazing - plenty of space in the double room. They had yoga and Pilates classes on site - complimentary for guests!

I’ve stayed at a few of Virgin properties & this one did have more signs of “wear” and wasn’t 100% spotless. But for Vegas, it was still very clean. It definitely was dirty at all in the room but the halls there stains on the carpets…. Ice machine was dirty…. Etc. but very minor things Oh and the app is inconvenient. It isn’t the normal Virgin hotel app or the Hilton app. It is a separate Virgin hotel LV app and you can only gain access to the room features if you sign up for the cherry rewards - and you can only do that in person. We wanted room service one night but there wasn’t an app to order from or a menu in the room…. So that was a bit of a bummer

Bedrooms were nice, staff was helpful

Location is not close to the strip

Nice gym and lots of food option. Different pool areas if you like to avoid the loud areas

A few more healthy breakfast options would have been nice. Like fruit bowls, poke bowls, something like that. Might be an American thing, but it was difficult to find a healthy breakfast

The room was beautiful even though my view wasn't. The staff was great, very kind and helpful. I also enjoyed the food at ground floor. I would stay there again.

The toilet was not cleaned properly and that made me question if the room had been cleaned. I also didn't like the location, the walk to the strip is long and also the area feels a bit unsafe when walking. I wish there fences at the corner were not there. I think it would help a little bit but the area overall feels unsafe when walking. Eve though I'd stay there in the future, I'd be prepared to avoid walking around the area.

- Spacious modern room, and also a very spacious and nice bathroom - Several restaurants with good food quality - The staff was friendly and helpful - Nice outside areas and pools - Live music in the bar - Some extra events can be booked. E.g. there was a rock band one night.

- I had picked the hotel because I knew it would be really hot in Vegas and the pool area looked really nice. But it turned out that you could only stay there if you had a lounge chair and there were never enough. So we needed to book a cabana - $150 per day during the week and $300 on weekends. No option for booking per hour, and we did not want to stay so long. - Cocktails at the pool were expensive, tasted of artificial flavors, and looked very food-colored. - No free drinking water. Tap water tastes bad. A bottle of water is $8. - No coffee machine in the room - The music was very loud everywhere. When we sat in the restaurant, we heard very loud music from inside, very loud music from the pool, and very loud rock music from the event lawn at the same time. - The air conditioning was set to very low temperatures in the restaurants and the casino. We always needed sweaters. Why would anybody want it extremely cold inside while it is extremely hot outside? - If you touch anything in the fridge or from the snack tray, you are charged immediately. This is not really clear at first view. - Also, I was curious about the "Romantic Kid" on the snack tray and read the "ingredients". Turned out it was two condoms and a towel. Guess the price - $69!! - The light switches were weird - it took me forever to figure out how to get the right lights on in the bathroom. All in all, the hotel is clearly not 'customer first', but 'make money first'. I would not use it again.

Super cute space, the bed was very comfortable.

Modern, clean, nice styling, great value, no smoking, great restaurant

Air conditioning in rooms kept coming on and off very loudly every night and kept us awake. Very loud music outside also kept us awake until late into the night

Excellent gym!

Huge hotel- a little more signage would help navigating around. Breakfast included would have been very nice.

The bedroom was clean. The beds were comfortable. I love the vanity and de big mirror over there. The space was really good! The view from our unit was really beautiful too!

only the smoke smell all over the main entrance of the hotel but is Vegas baby, Vegas is Vegas!

The room was modern, clean, and functional, better than most Vegas hotels.

We only stayed very briefly—just overnight to get some rest—but overall, it was a pleasant experience. The room design was very nice and modern, and the bed was pretty comfortable, which made for a decent night’s sleep.

One thing to note: the room was quite a long walk from the reception area, as we had to walk through the casino to get there. That seems to be a common setup in many Las Vegas hotels, but still something to keep in mind if you’re traveling with lots of luggage or in a hurry.

pool was great; restaurants were great

food by the pool was extremely expensive and you didn't get much no 2-bedroom suites!

Spacious and clean rooms, nice selection of F&B facilities on hotel premises, overall good value for money!

Clean, spacious rooms

Booking/paying for sunbeds in the adult pool. No shuttle bus to the strip, Location is too far to walk, taxis are required.

The rooms are great! pool time always fun.

my only grievances is a better pet facility if you have a pet floor and allow pets please build them a park for large dogs and small dogs the relief section is very bad.

Clean with a great pool area and comfortable beds.

At the far end of the strip, however close to the airport.

Clean. Comfortable, easy check in and check out

The security at the pool Of the non virgin franchise KASSIE had the rudest security as well as KASSIE. Hostess. All need to be educated in customer service. I’m

The rudeness of The non virgin area like KASSIE BEACH CLUB and KASSIE RESTAURANT needs a staff at the hostess desk and. Gatekeepers of the boobs and butts at the sandy pool Beached to be Taught how not to Be Rude

I liked that I didn’t have to pay for parking, unlike any other hotel parking garage on or close to the strip.

The WiFi wasn’t good and couldn’t play Hulu on the TV

The hotel is a short drive from the strip and offers free parking which is important if staying a number of nights. The room was spacious and well fitted out. The hotel has a wide range of restaurants and cafes.

There were far too few sun beds around the pool for the number of guests and only one free pool out of 3 was open on the 2 days we wanted to use them. For a hotel with other 1000 rooms, less than 100 pool beds is inadequate

nice rooms, and great facilities.

location concierge were not very helpful

comfortable beds and it was quite.

no one there to serve me breakfast in bed ;) (Just Kidding)

Large, modern rooms, well designed and decorated. Good quality food and good, healthy options.

Pool and room were excellent, 15 min walk from the strip which I liked.

Nothing

Enjoyed the room and the amenities in the hotel - really love one of the restaurants in the hotel. The pool was nice and unique with sand on the bottom, but the music was really loud on one side of the pool.

It was a little bit of a long walk to get from check in to the room.

Staff was amazing and everything we needed was at the hotel

Location, being off strip is the only bad thing

Beautiful hotel, great restaurants, pool was really nice

Good breakfast buffet and excellent value

1. The safe deposit was dead. Several visits by security and engineering staff and replacing the batteries inside, they still could not repair it. The solution was to replace the safe and wait hours, so we declined. 2. The shower had lukewarm water 3. The bedside clock was not set: had the wrong time, date and had some asian language NOT English. The stuff came but did not know how to set it right. They brought another lock and that wasn't set right. Finally some came while we were out and left a clock with the correct setting. Again, needed 3 visits to set a clock!

Room was great, having the separate lounge area a particular treat. Staff were lovely and very helpful. Nice size hotel with reasonable choice of restaurants. For us the location was great, but we had a car - might be a little restrictive without one.

Not keen on the sand in the pool! A few more restaurant choices would be good

Needs a coffee pot