Velvet Hotel, Manchester

Great location. Very nice rooms. Professional polite staff.

Staff were lovely. Very welcoming and friendly. They made the place really. Glass of prosecco on arrival was a really nice touch. The bed was soooo comfortable. Best night's sleep in ages. The room itself was luxurious but a bit masculine for my liking. (It's a really dark room and then the walls were painted grey. It made it very gloomy.) The L'occitane toiletries were a really nice touch. Breakfast to the room was good. Just enough for me.

There was not enough information about the room and how to use the lights, the aircon etc. It would have been nice to have a menu from the brasserie next door as well. The shower trap was very dirty. I left it open for housekeeping to clean, and they still didn't clean it properly. There wasn't enough milk for the coffee pods and tea bags, and the milk was not replaced. They forgot my breakfast on my 2nd morning but soon brought it to my room after I phoned. Nothing that the hotel can help, but if you are considering walking with wheeled suitcases from Picadilly Station, the 6 minute walk will seem much longer because of uneven surfaces and cobbles.

All good

Aircon was slow. I didn.t know the hotel was in the gay area, maybe his could more visible. Not really an issue though.

Really nice room clean and freindly staff

Nothing

The guy on reception was very welcoming - very good at his job. The pillows were exceptional, I would buy some for home if I knew who the supplier was.

The communal areas look as if they are getting a bit nearer to needing a re-fresh.

Can’t recommend enough. Def wasn’t our usual type of location but would definitely return. Staff couldn’t do enough. We were upgraded.

Wasn’t originally sure on location but certainly didn’t disappoint

There was a mistake on their side saying I'd cancelled the room when 8 hadn't. The lady on Reception was amazing, sorted it all out within 5 mins and upgraded us for the stay. She also gave us a glass of Prosecco on arrival, very accommodating!

It's my own fault as I didn't realise I booked a hotel on the main gay quarter stretch so the music outside was going until 4am and I just couldn't sleep.

Great location, really large room, very comfortable bed.

The opening mechanism of one window was broken, the room was not as clean as expected from a 4*-Hotel. The elevator smelled.

Location

Light switches difficult to operate and understand

Location and cleanliness

Shouting from outside in the early hours as people passing by so woke up .

Loved the location, the room was excellent, bed was so comfortable. Loved everything! Was so comfortable and excellent value for money. The free glass of prosecco was a great touch at reception!

I didn’t like the glass door to the bathroom. It was quite transparent which left little room for privacy. Noise from the nightclubs below was a little annoying too.

Location was great

The staff were uninterested, and were not very inviting, the one who smiled- eventually, was like it was forced, tried calling reception from 8am until 11am to arrange late checkout and my 12 calls were ignored, when I asked reception if the phone was broken she replied yes I think so, so I called the phone- it obviously worked and the girl was absolutely shocked looking like a rabbit in the headlights, the rooms have gone from being flamboyant and boutique, to standard and dull. All in all very unimpressive.

we loved it, the location was perfect, the check in glass of prosecco was a happy bonus

a bit disappointed there was no decaff coffee option, only the coffee machine and there was only one sachet of milk. yes we could have ordered more but it should have been fully stocked too.

Nice boutique hotel on the side of the canal and, I believe, is a converted store/warehouse.

Nothing. All really nice.

Great location. I enjoyed the industrial feel of the room. The bed was super comfy and the shower was great.

I've stayed in other places in the UK which were not as expensive but which provided more. Each thing may seem small but they add up to a lesser experience despite a higher price point: no tissues, no conditioner (only shampoo), multiple cracks in the bathroom tiles, a toilet roll holder that wasn't properly attached to the wall, a tv that cut in and out if you tried to use Netflix.

Decor, comfort and design

Not a good place to stay at weekends - the noise was simply too much until 3am in the morning. Sunday night was perfect.

The room was lovely, clean and comfortable.

Nothing

the shower could have better water pressure

We love this place. Classy but super friendly.

The room was beautiful and the bed fantastic.

The rooms were lovely

Air con didn’t work

Location, Decor, outside area. Bed was really comfortable. Well stocked with drinks and snacks and we loved that we were offered a glass of Prosecco on arrival.

Noise from above room was really bad during the night, like they were moving furniture so didn’t get much sleep. Nothing bad to say about the actual hotel or staff though.

Good stay nice hotel but on arrival they take a deposit of £100 and supposed to get refunded within a week, its been 3 week and still yet to get the deposit back

Beautiful property and great location staff were so nice

Stayed in room 21 beautiful room but so noisy the people above were so loud felt like the ceiling was the floor boards woke us up all Night ! And not happy we got charged for 2 waters from the fridge

Fantastic position in CC Lovely decorated room , very clean and comfortable Always enjoy staying here

It was in a good location

The cocktails wasn’t two for 15 when we got there and the room 26 was a bit dark

Location is ideal for central Manchester - very easy to find. The bed was comfortable.

We've stayed here three times before this last stay, admittedly the three times we did stay were around 8-10 years ago so it does feel a little unfair to judge from this time period but this stay did not meet the expectations we had from previous visits. There were silverfish in the bathroom, there were broken lights in the bathroom too (the ones built into the bath itself) and there was a general shoddiness to the decor. Felt tired rather than luxurious. I appreciate it may have just been the room we were given but it felt very lacking compared to the last time we visited.

Amazing location and friendly staff

The location was excellent, the staff couldn't have been nicer, and the decor was fab!

The heat in the bedroom was so uncomfortable. The underground heating in the bathroom could not be turned off, which heated up the bedroom. The staff did provide us with a fan, which made it more comfortable to sleep.

Location was ideal for exploring the area. Only 5 mins walk from Manchester Piccidilly station.The room was very spacious, and a great night sleep bed was very comfortable. Tea/coffee brilliant. The bathroom was amazing. Air con worked a treat. Staff were very helpful, nothing too much trouble. Online check-in in advance is brilliant. As a solo traveller, I felt very safe.

Overall, really, anything major, to be honest. Need to point out not black out blinds on windows so awoken by sunlight at 6.30 am. I was on the third floor at the back. There was an extractor type noise that kept going off intermittently through the night. Need to add more than 2 English breakfast tea bags, I had to keep asking for more. Only one of the rainfall shower heads was working (as I was on my own, it didn't matter). The basket is a nice touch but so overpriced when you can purchase cheaper in local supermarket. The same goes for the mini bar. No milk was added for the second day. I had to ask for more.

The beds were lovely, very large and decorated very nicely.

There was no door on the bathroom of the area

Brilliant location. Cool decor. Helpful staff.

Location and friendly staff

Rooms a bit dark

Lovely welcome, upgrade to room, glass of Prosecco on arrival ans going back to our room after dinner. Little tray of goodies in room when returned after dinner. Location 2 mins from local parking and 5 mins walk from train station. Restaurants about 5 mins walk.

We had an issue with the lights going off and having to be reset a few times - got offered to move rooms but we were settled for the night. Lights issue again at 5am, lights came on ans woke us up, put them off but couldn't nod over again. Lights again, got up on 2nd morning (departure day) lights were off, decided to just get ip and head home. Downside, no telephone in room to call reception. We had to go to reception to report issue. Complimentary drinks offered from minibar on first night once lights were back on.

Amazing Staff, Beautiful Room, Incredible Service ... and welcomed with a glass of Prosecco! Signature Suites are amazing and great value. 5 min walk from Picadilly Station and really handy for a night on the tiles! Would 100% stay again, thank you

Room size, location

We liked the location and the decor of the suite. It was nice and clean. We also appreciated the free glass of Prosecco on arrival.

Some of the things in the suite were falling apart. For example, the tap came off the wall, the socket for the keycard came out from the wall and a panel on one of the cupboard doors came off. All of this was easily fixable, but not something you really expect from a suite in such a hotel.

Design of the room was impressive and unique, in particular the renaissance-style mural, large floor mirror and chaise lounge. Location was perfect for us, being located in the heart of the Gay Village and the Northern Quarter just a 5 minute walk away. The welcome glass of prosecco was a nice touch! Staff were nice and professional.

Room was a little dusty. TV signal was weak, making it unwatchable. We could hear doors closing in the corridor from within the room. It was a little odd that the security deposit was charged and refundable 7-10 days later, rather than simply put on hold.

Great location, friendly staff and a lovely room

The location was great, lovely street next to canal, the night life was brilliant and so close was very useful. We had a great stay there we would definitely go again.

The noise from outside was very loud, luckily neither of us are light sleepers so we didn’t lose any sleep but it was loud when we got back at 1-2am.

Breakfast was amazing, staff were amazing, room was incredible even better than the pictures and size was perfect and location was perfect walking distance from everywhere needed like shops, bars etc

Hotel was amazing, only thing I could fault was the air con did not work the temperature kept rising which made the room really warm but opening the windows helped a little bit to cool down. We done everything to get it to work but definitely was an issue with the device.

In general the staff was very friendly. The only option, if you wish to have breakfast in the hotel, is a breakfast in the room. We ordered for 8.00 am and called at 8.16 am as the breakfast did not show up. It finally came at 8.30 am which created a lot of stress, as we had an appointment to reach.

There was no toilet brush in the bathroom. We believe this is pretty standard to have.

Great big bed was massive

Was a bit dark inside

Great location, friendly staff, clean room

Step from laminate to carpet caused my wife to sprain her ankle

The staff were really nice, the rooms were clean and had the nicest showers ever

A little overpriced for the room maybe

Room was very classy, period style, and comfortable. Location near the train station but on a canal is great. Looks like there is a nice bar and restaurant, but didn't have the chance to try them.

Only real downsides to this hotel are that it can be expensive on some nights, and that the lobby is small, and the access to the rooms is a bit labyrinthine. Not sure if there was breakfast, I think it is only offered in the room (continental) and expensive.

Great location funky decor

Rattling air con. Some slightly tired furniture..

Heating was not working. Very cold night

Clean, spacious room

My only cruise the £100 deposit they took young my arrival which is the first time I had encountered this in many hotels that I’ve stayed at

Location and quietness

Room cleaning