The Balmoral Hotel, Edinburgh

The room was great as were the staff

One of the lifts was out of order for the duration of my visit - not great!

Perfect stay for Xmas. Xmas dinner in No 1 was superb

It was pricey - probably because we were there over Xmas. However, it was such a lovely break.

Beautiful exceptional a once in a lifetime experience

Nothing

Class

Nothing stunning

Clean Very christmassy has a charm

I feel like for a five star it could do better

Absolutely amazing! We’ve stayed in a good number of 5 Star hotels & the Balmoral is the best by far! Breakfasts are exceptional. This was our 3rd stay at your hotel. 😀

This can’t be helped……arriving by car it’s often difficult to stop outside the hotel.

We stayed at the Balmoral Hotel to celebrate our engagement and everything was amazing - the staff, the room, the spa, and the fabulous dinner at the Number One restaurant. The only thing I can't comment on is breakfast as we didn't try it

If you want to go to Edinburgh, you should stay here.

Perfectly located right in the heart of the city. However once you are in the hotel, you hear nothing of the city as it is so peaceful. Polite staff and a good breakfast selection.

Pillows were a bit soft for my liking.

Everything

Nothing

Breakfast was excellent lots of variety of the best quality food

There was nothing we didn’t like

Great location, wonderful building and 5* service

Nothing

Perfect location, right in the centre of the city

The most beautiful, traditional building

Very central and right next to the train station. The spa was very pleasant on a wet afternoon. The Christmas decorations looked lovely.

Everything was exceptional. The cleanest hotel we have ever seen. The breakfast was to die for. The staff, doorman, reception, food & beverages, all of them were extremely friendly, professional & helpful.

Nothing.

Beautiful hotel Staff exceptional Central location

Room Service!

Price haha

Beautiful hotel and location excellent

Honestly can't fault anything. View from window wasn't the best but we didn't go to the hotel to look out the window

Our experience at this hotel was outstanding. The location is perfect, within easy reach of everything. The staff deliver service that is both warm and highly professional. The food is consistently excellent, and the rooms are spacious, nicely decorated and beautifully maintained. The exclusive, personalised service made our stay unforgettable. We will definitely return.

Old world feel. But the staff just make it

Aircon

Everything at the hotel was excellent quality. The staff were incredible and very friendly and helpful. Nothing was too much bother. We loved the room being turned down each night with slippers, water and face cream. Bar Prince had a great vibe. Breakfast was great quality produce. Palm court was DIVINE! Fabulous!!! The concierge met us from the train station. He was super helpful and professional.

The room was excellent pics of James bond in toilet as he has a connection to the hotel food fantastic staff very friendly and helpful they pay attention to detail loved the teddy turn down beautiful hotel I would definitely stay here again location also perfect

Nothing

Outstanding on all levels!

N/A

Friendly staff Nice service and facilities Location

Bar closing early and we didn't have anywhere to go have a drink

Everything

Nothing

Fabulous central location and very friendly and helpful staff. Can highly recommend.

Nothing, excellent stay.

Location

Room Was not castle view

A warm welcome on arrival, room was beautifully presented. Staff very friendly and attentive.

Nothing to dislike

beautiful place to stay ,staff wonderful, food amazing. great location.

the bath filled up when having a shower ,even though the bath plug was wide open.

Everything

None

We spent a few days at The Balmoral and overall had a lovely experience. The hotel is truly beautiful, especially now with the Christmas decorations — it felt magical. The breakfast was exceptional, and we really appreciated the little daily gifts (cookies and treats) left in our room for our son. These small gestures made our stay feel very special.

However, there were a couple of things that did impact the experience. Our bathroom had no separate heating, and it stayed quite cold even when the room was warm. This made every shower uncomfortable. On the first day, slippers were also missing — a small detail, but in a hotel of this level, these details matter. When we mentioned these issues at reception, the response felt a bit indifferent, without the reassuring “we’ll do our best to fix this” that we would expect from a 5-star hotel. A second disappointment was related to the Harry Potter suite. Our son was very excited to see the room where J.K. Rowling wrote Harry Potter books. At check-in on Saturday we were told to try again on Monday, but when we asked, there was no real willingness to help — we were simply told the room wasn’t clean, without any alternative solution. This was quite disheartening for us. On a positive note, the staff in the restaurant — especially Giannis — were outstanding. They consistently went the extra mile and made us feel very well taken care of. Their warmth and professionalism really stood out.

Central location to see all the sights in Edinburgh. Friendly and helpful staff. Kept extremely clean and tidy.

Perfect location , beautiful building , finest decor

Prince brasserie

The breakfast was excellent as was the staff

Nothing

The best were the hearty reception of all the staff from the doorman to the tea salon people to the reception and the bar. Truly professionals that make you feel at home in the prettiest hotel in Edinburgh

Nothing ; it was all like a dream

Great location, wonderfully helpful and friendly staff throughout .

The building

The bathroom

Staff quality and friendliness Excellent breakfast Lovely spa

Nothing to complain about

Central Attentive staff

Service charge on everything

Very central

N/A

Breakfast over two days was delicious and location is ideal for station and all other amenities

We were happy with everything

Staff and facilities were great. Room nice and comfy but we asked for a street view and this didn't happen 😭

The breakfast really lets the hotel down. Eggs were cold. My knife wouldn't cut in to the sausage and the bacon was like shoe leather. Very very disappointed 😔

central position

Outstanding service as would be expected from this classic hotel

Nothing

The Balmoral has a superb location right next to the train station in Edinburgh; it's an easy walk to most major attractions in Old and New Town. A superbly elegant, historic property, with gracious and friendly staff, extremely comfortable beds, and well-appointed rooms.

Room charges are very high, and there are many additional fees, including a service charge for the rooms even if you do not utilize housekeeping services. If you decide to take advantage of the amazing full or continental breakfast, they are £30 £38 pounds per person.

Restaurant Number One was fabulous!

Quality of service. Nothing is too difficult. All staff are very professional.

It was the best money can buy

some of the rooms look out onto an inner courtyard and there is a lack of natural light but you get what you pay for.

Excellent room, loved the bed. The bathroom was huge, view of downtown was spectacular

Nothing

Eveything apart from one girl at breakfast. She was very rude.