The Balmoral Hotel, Edinburgh

Everything. The location, kindness of the staff, breakfast, cleanliness and comfort were all the best. Thank you.

Nothing.

Breakfast was excellent, staff were super-friendly and location really central and right next to train station.

My son Max and I had a magical stay at The Balmoral. The staff were just wonderful. Everyone went above and beyond to make our stay extra special for Max (age 9). Our trip to Edinburgh was a special treat because he's a huge Harry Potter fan. He absolutely loved Edinburgh and all it's Potter lore but the stay in the Balmoral was by far the highlight of his trip because of how kind everyone was to us (as well as it being a beautiful luxurious hotel of course).

Upon checking in we will a really get so welcome. Checking is was breeze. The hotel is so nice from the exterior to interior to the room and the staffs especially the housekeeping.

Staff was amazing and super helpful. Only issue was that mattress was a little hard.

Almost everything, perfect location, delicious breakfast and we will come back

Light burning without any reasons as we must save energy in Europe, prices increased to 100% since the Ukrenian conflict

Wonderful. Everything was wonderful

Hotel was fabulous only thing that let it down was the swimming pool and spa was close for our stay

Everything

Beautiful hotel. Location was perfectly situated for visiting all local monuments, restaurants and public transportation.

It was unfortunate that the main lobby and gym and other were not available for use. This is the only reason why I did not rate every category as exceptional.

Amazing staff and location. Afternoon tea did disappoint and a few areas of confusion with the bills and random things charged to our room like dinner that we did not have. Addressed quickly though my reception staff.

Exceptional service, great location and beautiful room

Nothing

Perfect hotel in a perfect location. Situated right next to the train station on Princes Street. The hotel was faultless.

Nothing

Beautiful, just beautiful. Centre of where we wanted to be. Fantastic restaurants inside. Wonderful and caring staff that went far beyond my expectations to make our stay perfect.

Nothing.

Great service as always

The hidden charge of setting down service

Amazing property - beautiful, pristine. Amazing location

Pillows were beautiful but too soft for us.

Lovely this property. The rooms were spacious and luxurious. Felt very spoilt for our stay , from the minute we arrived we were treated so well

Nothing to report

Exellcellent room and chamber maid service.

Did not like the service charge applied to the rooms. Approx 57 pounds sterling, (approx €67) extra was charged above the price quoted.

Quality hotel, excellent staff, superb location. Great facilities, very good breakfast

Spa/ pool not open. However, an alternative was provided at the Apex nearby

Beautiful, iconic building.

Nothing

Comfortable bed, food was amazing , friendly staff

Exceptional service, staff went above and beyond to make our stay memorable.

The staff were amazingly friendly and helpful. The room was a great size as was the bed. There was a great choice for breakfast which we took advantage of.

Nothing

The location was perfect ,the attention to detail , cleanliness & staff were all excellent

Nothing

Fabulous

Fantastic hotel with exceptional customer service. Room was very spacious and comfortable.

we thought the breakfast was a little expensive for what we had.

Staff service was terrific.

The beds are too high. I am quite small and disabled and the beds are too high fir me to get in and out safely. A pair of steps is not a sensible solution for people who have mobility problems. What’s wrong with having some beds which are the traditional height. I had to sleep in a camp bed at the Balmoral.

Had a lovely time. Staff were great and solved a couple of problems immediately. Very clean.

Proximity to Edinburgh Waverly

The spa was being refurbished and had restricted access

Staff are amazing Room lovely, modern vintage if that makes sense, and very clean.

Everything was fabulous. Only point of feedback is the check in staff quite loudly announced the cost of the room during check in. Which was a present for my wife

The staff were great

Nothing really

Beautiful hotel central location. Great staff. Very clean room. Lovely little touch with chocolates and we were lucky to get some macaroons. Both these were delicious and much appreciated. We highly recommend a stay here as the hotel goes above and beyond to make your stay memorable

Turn down service was an added extra touch which was quite expensive and wasn’t really worth it but that was our choice. Maybe if we had been using the room all day it would have been appreciated. Also surprised that the hotel does not stock Coke Zero or Pepsi Max. Being diabetic these are the mixers I have to drink. Diet Coke/Pepsi are not agreeable with my stomach and I’m sure others are in same position. Other than that we love staying here and highly recommend it for a special treat.

Beautiful

The pool wasnt open, although we could have used another hotel.

On arrival you are greeted at the door and bags/cases are taken as you check in and are then taken to your room. The first thing that hits you is the scent in the lobby, it is beautiful! The room has all amenities that you need from water to lotions and potions. We were greeted by a card and some treats as we were staying for our anniversary - this was a pleasant surprise. We went out for the evening and on return they had turned down the room and made a love heart from petals - left slippers and water by the bed. Very nice touch. As an addition we had a Scotch whisky tasting in the Scotch bar, amazing staff, very knowledgeable and provided a relaxing environment. Staff very happy to help with anything - nothing is too big or small! Brilliant! The hotel is central to shops, stations and tram/bus stops.

N/A

Classic design and comfort

Spa being refurbed

The over all experience was amazing and all of the staff couldn’t do enough to help us and make our stay exceptional.

Nothing

Everything.

I could have had a better view.

The staff were very friendly and helpful. Room was lovely and clean, the bed was very comfortable. Lovely touch with the chocolate fudge on the table as a gift, it was also delicious.

In other places I have stayed at a very similar price the drinks from the mini bar were included. No mini bottles of shampoo/conditioners in the rooms. We phoned down for extra milk but it took at least half an hour to arrive. They were very apologetic but if I had been waiting on it my drink would have been cold.

Amazing service from beginning to end! Hotel is traditional in the best way possible and charming.

Beautifully restored iconic building. Excellent breakfast.

Our double room was very small. Can’t complain about anything else

Top hotel. Great staff lovely breakfast

Good hotel, clean and the location was perfect

Everything was great

The property is fantastic. High quality and well maintained. Staff were amazing.

Only slight criticism is that the water wasn’t particularly hot in the mornings for our showers.

The property is stunning its central to everything and the staff go above and beyond to help you in every way. We were only there for 2 nights sadly never got to use the spa I will do next time. Definitely be back. Highly recommend this hotel 💗

Nothing it was perfect the whiskey bar is unique and the fellas are so knowledgeable the restaurant is amazing food simply glorious and again staff go above and beyond to help. The main bar gorgeous lively and good cocktails

Everything

Nothing

The staff are amazing and I can’t fault anything about the hotel either. Nothing was too much trouble and every need was catered for. I cannot recommend it enough.

N/A

Very historic and lovely

I couldn’t find anything I didn’t like

every thing

_

staff was amazing. location is great. comfortable and clean.

nothing

The staff shone above everything else and everything else was excellent.

Not much

Fantastic stay the staff were amazing so helpful and welcoming concierge were very helpful and quick to offer their services the room was beautiful breakfast was fabulous too