One&Only Royal Mirage Hotel, Dubai

Client service

Nothing

Beautiful interiors , amazing staff and excellent service

The Residence had great personal service given by Azeez, Bertina and Patrick. The swimming pool was lovely and private.

Relaxed people, service was top

Amazing resort with Long Beach and privacy, good service , good food and nice pools

All good

Everything - the room were spacious and well designed - always cleaned and everything was working perfectly. The staff was absolutely incredible - especially with our baby. The pools are wonderful and the activities offered around are also a nice touch. Finally, the food was incredible and the service in each restaurant was brilliant! A special thank you to Nirmal who have been absolutely incredible with us during our stay.

Nothing

Amazing staff, everyone very friendly and helpful. Amazing food at the restaurants for breakfast and dinner, the pool was beautiful and really nice that people came round with eg watermelon. Made it very easy to be on holiday with a baby, everything was fantastic.

Nothing, some drinks a bit expensive that’s all

Grounds and pool areas absolutely stunning. Gorgeous beachfront too

Rooms very old & dated. Spotless room with all the amenities you need but old fashioned now cold tiled floors.

Beautiful pool setting, staff very helpful and polite. Rooms are amazing

The only negative I ever have when I stay here is the breakfast. The quality, choice and service is a few levels below everything else that the hotel offers. Nowhere near bad enough to stop me coming here though

The staff were so attentive to our every need. They made all our bookings seamless and made us feel that our experience at The Mirage was genuinely important to them. We couldn't have been better looked after.

The prices of the food and drinks at the resort were extortionate. We paid £7/8 for a 330ml bottle of coke zero. Alcohol was around £20 for a glass of wine which made it very difficult to order a round of drinks for 4 people without spending close to £100 at a time.

The swimming pool is fabulous and staff very helpful

The rooms are a bit tired

I had already stayed at this hotel in 2009, and I'm back in 2025. After having stayed at many hotels in Dubai, I think the One&Only Royal Mirage will remain my favorite; I'll only return to this one. A huge thank you to Sama, who took extremely good care of us, to all the staff at the kids' club, who are incredible and gave us a wonderful Halloween! And a huge thank you to the valets; they are all lovely. All the hotel staff are amazing, whether at the pool, the spa or in the restaurants! I 100% recommend this hotel; the services are top-notch, and thanks to the entire team, we had an incredible stay. Thank you! 🤩

Nothing

Restaurants and pool facilities were incredible, staff couldn't be more helpful

Sunbeds were hard to get in the morning

Great location. Is near a tram station (if this is desired!) - and also very close to the palm monorail which we used to attend the Atlantis waterpark which was included as part of our room rate. Staff were all wonderful. Half board meal options were decent sized. Buffet breakfasts were all exceptional! Restaurants were all proactive in addressing my dietary allergy and were very helpful in accommodating this.

Water not being included in the half board at dinner- we weren't expecting this not to be included, and the price was expensive.

pools were nice. some of the restaurants were nice.

lacked atmosphere at night

Stunning property

I made a mistake with booking online and booked UAE resident which I wasn’t aware of until check in and told by reception could be an additional cost of 20% cost but was more than double. I did receive a small refund however the cost to stay was a lot more than what was online. A lessened learnt to me about checking everything you book very carefully. Accomodation was amazing however for what it cost I would have chosen another hotel.

Excellent service - impeccable cleaning - truly spectacular rooms. Incredible food offering and great wines too. What they did for kids for Halloween was amazing, so many activities. The management of this resort is top notch and very customer centric. The dream holiday.

Nothing whatsoever

Fantastic territory of hotel, good location, breakfast is excellent.

Stay on 5th floor (527), temperature in shower is jumping from hot to cold and back, also not fully working shower.

Great location. The service from the staff was exceptional.

Nothing. We had an amazing time.

Excellent hotel with wonderful facilities and location

House Keeping Top Mohammed Suhail & Host John. <3

Green area and next to the beach. Small hotel compared to the really big ones.

Beach view is packed with new builds. Breakfast very loud due to poor parenting from the guests. Room was in principle fine but one can hear absolutely everything from the hallway.

Customer service from the buggy drivers to reception, housekeeping and in the restaurants is top notch. Beautiful and clean space and surroundings. Good variety of food options at breakfast and dinner buffet.

The location is approx 30mins drive from downtown Dubai.

The facilities were great for us and the kids. So much to do, pools, mini golf, table tennis, small arcade, tennis courts and a basketball ring. There is always something to do. The staff were always assisting in any requests we had. They made it extra special as we were celebrating my husband's birthday, sons birthday and 20yr anniversary . The hotel spans across multiple "sites" we were at Arabian Court, you can take the buggy to the Palace which is larger and still use the facilities. The gym was great too. Thr hotel was squeaky clean too, literally walking and your shoes would squeak. Thanks for an enjoyable stay!

The only thing was the pillow was super thin (we should have asked for thicker ones)

Exceptional place

The Staff were wonderful and very helpful! They all went out of their way to ensure we had everything we needed!

Beautiful facilities and friendly helpful staff make the One & Only Royal Mirage the place to stay for a relaxing stay in Dubai.

Nothing to dislike.

A truly beautiful experience stay at One&Only Royal Mirage, Dubai I traveled alone and felt completely looked after from start to finish. Concierge Amal was outstanding - proactive, thoughtful, and always one step ahead with spot-on recommendations and seamless arrangements. Manager Willy set the tone for the entire stay with his calm, attentive leadership and genuine care; you feel it in every interaction. The staff of in room dining were amazing as well. The rooms are elegant and comfortable, the ambience serene, and service consistently precise. I left recharged and impressed - highly recommended, especially for solo travelers seeking effortless luxury.

Everything

Price of drinks outside the package

Our second visit this year in this amazing hotel. It started a little off with some logistic issues, after talking to one of the managers (Willy) everything was sorted out with extreme professionalism. We are coming both for business and leisure and this is the best quality/value/service/accommodation there is in Dubai. Coming back next month!

Nothing !

The venue is beautiful

Everything is perfect at this hotel. Stand out for us, beyond the perfection are the staff. Always greeted with a genuine smile at every turn, and nothing too much to ask.

Nothing!

The room was really comfortable and pleasant. Shakil was incredibly kind and attentive throughout my stay. The cleaning was excellent, and every evening my room was perfectly prepared, so I could go to bed feeling completely relaxed. The hotel itself is a beautiful haven of peace, and all the staff are exceptionally attentive and caring towards the guests. I highly recommend it!

Nothing

Stunning experience

The best Hotel in Dubai especially Arabic side. Special thanks to the boy who was cleaning our room 3044. Always on top of the game.

It would be a sin to say something is bad.

Location, pools, beach everything exceptional

Nothing I didn’t like about it just wish I’d of had a sea view room but everything else made up for it

Gorgeous grounds with a pretty beach area Spacious and super comfortable room with all the needed amenities Courteous staff Breakfast buffet Very attentive bell boys to help you with your transportation needs.

NA

Property is best hotel in Dubai, hands down. But what separates it from everywhere else is the service and staff, simply amazing! 11/0

Nothing!

Love the location and the pool area is beautiful and relaxing

Booked a twin room expecting twin double beds but the room had twin single beds . Ok for children but terrible for adults. Didn’t sleep well for fear of rolling of the bed turning over. Felt like we were on ironing boards they weee that narrow .

amazing everything

x

Brilliant

The property is immaculate, has great facilities and the rooms are great. All of the staff are amazing, they really treat you well and are so polite. Fantastic hotel, cannot fault it. Cannot recommend enough and will definitely come back

Nothing

The traditional feel of the hotel mixed with modern. Perfectly located and there is everything on site you would require.

Nothing. It was utterly perfect!

Perfect location. Breakfast was INCREDIBLE. The best I have ever had in any hotel!

Stunning property, immaculately maintained. Excellent, attentive staff and good location.

Impossible to find an available sun bed in the afternoon despite many clearly being unused, this is as much guest responsibility as the hotels to ensure towels are removed when no longer needed. Disappointed to be charged 40AED (£8) for a bottle of water at dinner. Of course you expect to pay premium rates at this hotel, but water is provided free of charge at the pool so why so much at dinner? We needed one bottle each, so for a large family like mine, it was a very unwelcome additional expense. Staff worked extremely hard but there were too few at the Rotisserie restaurant and service suffered as a result.

Eye single

Service Cleanliness Food

-

Amazing facilities , no faults at all? Staff went above and beyond with all big and little things , beautiful room! Worth every cent

N/A

Nice rooms and general areas, including pool area. Staff was very helpful at all times and breakfast was great. Would definitely go again.

The extra bed in the room for our daughter wasn't the greatest.

Very clean Nice firewood, a lot of green, a lot of versatility

We had a compliment of chocolate, but in the end we were told that we had to pay it 40 dirhams The chocolate was left on top, not in the mini bar, but....