Hotel Palace Downtown, Dubai

I stayed at Palace Downtown Dubai for the New Year’s celebrations, and everything was absolutely perfect. From the hotel’s atmosphere to the staff, it truly felt like being at home. Rania was incredibly helpful — a very kind lady and extremely professional, with outstanding communication and public relations skills. Mr. Zack and Ms. Oumnia also guided us very well throughout our stay. In the hotel transportation department, Mr. Davoud was an excellent guide for guests, and the hotel’s vehicles were outstanding as well. One of the best and most remarkable staff members of the hotel was Mr. Jas. From arranging cars and organizing our daily plans, to managing our shopping, coordinating the receipt of items sent from stores, delivering everything to our room, and handling anything you can possibly imagine — Mr. Jas was exceptionally smart, kind, and highly professional. We had a Lake View room facing Souk Al Bahar, and the nights were very lively and enjoyable. We truly loved it. For the New Year’s Eve celebration, we also had a reserved table at the viewing deck, and everything was excellent. Whenever I travel to Dubai, this hotel will definitely be my first choice. Thank you to Booking and Palace Downtown for creating such a wonderful and unforgettable experience for us.

I stayed at Palace Downtown Dubai for the New Year’s celebrations, and everything was absolutely perfect. From the hotel’s atmosphere to the staff, it truly felt like being at home. Rania was incredibly helpful — a very kind lady and extremely professional, with outstanding communication and public relations skills. Mr. Zack and Ms. Oumnia also guided us very well throughout our stay. In the hotel transportation department, Mr. Davoud was an excellent guide for guests, and the hotel’s vehicles were outstanding as well. One of the best and most remarkable staff members of the hotel was Mr. Jas. From arranging cars and organizing our daily plans, to managing our shopping, coordinating the receipt of items sent from stores, delivering everything to our room, and handling anything you can possibly imagine — Mr. Jas was exceptionally smart, kind, and highly professional. We had a Lake View room facing Souk Al Bahar, and the nights were very lively and enjoyable. We truly loved it. For the New Year’s Eve celebration, we also had a reserved table at the viewing deck, and everything was excellent. Whenever I travel to Dubai, this hotel will definitely be my first choice. Thank you to Booking and Palace Downtown for creating such a wonderful and unforgettable experience for us.

everything was good!:)

Hairdresser is bad!

Everything was amazing , reception staff very friendly and they upgraded our room so nice of them

Breakfast service wasn’t the best but food was good

I had a wonderful stay at the hotel, and I would like to especially thank Younes and Ahmed for their outstanding service and kindness.

Location was great Different from other hotels. Many hotels are tower .

Nothing

Perfect location, amazing service and spacious rooms.

Great location, amazing staff Everything is clean DONT SKIP THE BRAEKFAST it’s amazing

They I can’t be there all the time

Staff shahab and amona

"I had an amazing stay at Palace Downtown Dubai. The location is unbeatable, with the Dubai Fountain and Burj Khalifa just steps away. My room was spacious and comfortable, with a stunning view of the lake. The staff were incredibly helpful and friendly, and the breakfast options were delicious. I also loved relaxing by the pool and enjoying the spa treatments. Highly recommend! I would like to mention reception staff Dawood. Dawood is excellent and professional staff.

Proximity to dubai mall

The location , the cleanliness. 99% staff excellent.

One day bag bfast they told us tea is finished. It was really rude.

Location, staff, very clean

Bath was not so good, water pressure was very (very) low

Location and breakfast Staff were very helpful and friendly

We were happy with the stay, would of like to have my children on the same level as us.

I love how it’s very easy to walk to the Primo and I’ll clean. It is not welcoming the stuff far.

The only thing I didn’t like about the pillows are the worst you need to change the pillows to like not regular Panels you cannot support your neck or your head it just when you sleep your life flat

The location the stafff are amazing

The staff and receptionist were warm and welcoming. It's not my first time stay at the Palace. But this time felt different. More welcoming.

Everything was excellent

Everything

Nothing

In the heart of the Downtown Dubai action with lots of comfort

Corridors were too long

Exceptional stay — honestly the best hotel I’ve ever stayed in. I travel a lot, but I’ve never experienced service and comfort at this level. Everything was spotless, beautifully designed, and the staff were outstanding.

Beautiful property, amazing breakfast, excellent customer service!

a little pricy but amazing property; we had a wonderful time at Palace Downtown!

The location and the view

Very high price

Location hospitality

Nothing

Perfect location for Burj and Dubai Mall. Pool area is gorgeous and the staff are so helpful and attentive.

They are all friendly, the location near to the mall.

Nothing

Amazing location! There’s no better hotel!

Shahab and amona was great by them attention

Great location, adjacent to the Dubai mall and the fountain. It took about 5 mins to walk over. The front-desk staff LiSha was very helpful during check-in and check-out. The pool was nice and cozy.

The room needs to be updated with technologies and becomes efficient for modern-days travel. The concierge needs to be more proactive. For guests who look for quietness, you may find the "closeness" coming to "noise".

Location is great

All good no complaints

Everything not my first time here

All was perfect

I think the windows needs to be sound-proof. The restaurants and fountain shows runs untill late and there is no sound isolation.

Loved the hotel, beautiful decor and amazing location.

Amazing from entrance to hotel room to luxury breakfast

Nothing, everything was perfect

An excellent hotel experience. Impeccable service and a very high level of cleanliness. The rooms were cleaned very early the following day. Initially, the hotel made a mistake and gave us a room that did not match our preferences, but the next day they corrected it promptly and provided us with an even better room. I would highly recommend it to anyone who wants to create beautiful memories in Dubai. It is an exceptionally beautiful hotel, with very easy access and movement to other areas.

Initially, the hotel made a mistake and gave us a room that did not match our preferences, but the next day they corrected it promptly and provided us with an even better room.

The hotel is neat and clean

Nothing

Location Location Location

Everything it is in downtown and it is super luxurious!

everything was great !!

Food variety

Prive

loved the location and staff

there were ants in my bathroom, cleanliness could be improved, tv didn't work.

The location and over all experience.

Price expansive

Smells so good staff very nice

Everything about it from staff, room size, Hygiene, and services. This is my 2nd stay at this hotel.

-

Fantastic central location

If the hotel had a bar

Excellent location, helpful staff. good showers. walking to DUBAI MALL 2-3 minutes, great service by valet staff

low water pressure on the higher floor; however, water pressure in showers on the lower floor is excellent, that you would not want to come out.

The place has a perfect location, right next to Burj Khalifa and Dubai Mall, very central, yet quiet and relaxing. The balcony view on the pool and the lakes is amazing! The interior is very beautiful, gives a vibe of a small boutique hotel, not like all the other massive hotels in Dubai. We absolutely loved it!

Location, facility

Prices are over a little bit

Location was superb

It’s lovely as usual. Finest in Dubai in particular downtown. Convenient location and accessible to shops

Room service Breakfast Staff

Traffic