Hotel Palace Downtown, Dubai

Shahab and amona was great by them attention

Great location, adjacent to the Dubai mall and the fountain. It took about 5 mins to walk over. The front-desk staff LiSha was very helpful during check-in and check-out. The pool was nice and cozy.

The room needs to be updated with technologies and becomes efficient for modern-days travel. The concierge needs to be more proactive. For guests who look for quietness, you may find the "closeness" coming to "noise".

Location is great

All good no complaints

Everything not my first time here

All was perfect

I think the windows needs to be sound-proof. The restaurants and fountain shows runs untill late and there is no sound isolation.

Loved the hotel, beautiful decor and amazing location.

Amazing from entrance to hotel room to luxury breakfast

Nothing, everything was perfect

An excellent hotel experience. Impeccable service and a very high level of cleanliness. The rooms were cleaned very early the following day. Initially, the hotel made a mistake and gave us a room that did not match our preferences, but the next day they corrected it promptly and provided us with an even better room. I would highly recommend it to anyone who wants to create beautiful memories in Dubai. It is an exceptionally beautiful hotel, with very easy access and movement to other areas.

Initially, the hotel made a mistake and gave us a room that did not match our preferences, but the next day they corrected it promptly and provided us with an even better room.

The hotel is neat and clean

Nothing

Location Location Location

Everything it is in downtown and it is super luxurious!

everything was great !!

Food variety

Prive

loved the location and staff

there were ants in my bathroom, cleanliness could be improved, tv didn't work.

The location and over all experience.

Price expansive

Smells so good staff very nice

Everything about it from staff, room size, Hygiene, and services. This is my 2nd stay at this hotel.

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Fantastic central location

If the hotel had a bar

Excellent location, helpful staff. good showers. walking to DUBAI MALL 2-3 minutes, great service by valet staff

low water pressure on the higher floor; however, water pressure in showers on the lower floor is excellent, that you would not want to come out.

The place has a perfect location, right next to Burj Khalifa and Dubai Mall, very central, yet quiet and relaxing. The balcony view on the pool and the lakes is amazing! The interior is very beautiful, gives a vibe of a small boutique hotel, not like all the other massive hotels in Dubai. We absolutely loved it!

Location, facility

Prices are over a little bit

Location was superb

It’s lovely as usual. Finest in Dubai in particular downtown. Convenient location and accessible to shops

Room service Breakfast Staff

Traffic

Beautiful property. Amazing breakfast buffet. Excellent location if you want to be downtown, near the mall. However, there is a lot of traffic getting to this hotel if you are embarking on day trips.

Our beds weren’t made until after 4 PM.

The hotel is truly outstanding! The staff was incredibly friendly and professional, making us feel welcome from the moment we arrived. The location is absolutely superb, offering easy access to everything. Highly recommended!

The fabulous view from my room. The pleasant staff. The gorgeous hotel with amazing decor. A true paradise with pool and gardens.

Cant think

Excellent iocation, great staff

Our room was located ca. 150 m from the next elevator, and the promised view of fountain and Burj Khalifa was only partial.

Everything

Nothing

Customer Service was excellent

A facility to make toast

Location close to many amenities. the Burj Khalif, Mall and many restaurants. the room was perfect ground floor and the entire staff were fanstastic

Noise level with music from restaurants was a little loud until midnight

Top location, great breakfast, inspiring style, large rooms, wonderful pool and Spa area, great service and team

I liked the bathroom and the view.

There was nothing I didn't like.

This was not our first time to stay there and once again top treatment from the start till the end. We were lucky to be able yo check in earlier and could check out later. The views are amazing, breakfast tasty, with a good choice!

Everything was perfect!

Location, Food, Design

Everything is perfect!

Stunning location. Our room was overlooking the lake.

The rooms are starting to look a bit tired.

View

Location

Everything was perfection. Stylish, amazing location, super clean and friendly staff. I loved it.

We absolutely love the Palace Downtown and it was our second time staying here. There is nothing to fault, the room & facilities and perfect, and the staff are so attentive. We’re already looking at booking again next year.

N/A

Location is insane! The view of the Burj was 10/10. The staff were very kind and attentive. Essentially the cleaning everyday from all the housekeepers was fantastic but Pavan from housekeeping went the extra mile. He was outstanding.

Little things; - the bathroom is awkward. Double sink but weird space. The bathroom door opens onto the shower door too. Shower leaks terribly to outside and the shower head continuously dripped on my head when using the hand held shower head. The first night our shower clogged and overflowed but a handy man was out in no time which was good. - Powerpoints. There is one two in the floor near the door entry. None near the sides of the beds - only USB cables which doesn’t help when you have the iPhone charger with the smaller USB port. - the pool and the chairs availability is too small for the amount of guests in the hotel.

Loved it all.

Location, service, facilities. I am very surprised by the cleaning services. They were diligent, respectful and available 24/7. Amazing work!

The food quality was not the best.

Every thing

Every thing

The view around the hotel is very beautiful, near Dubai Mall, near the center, near everything. There are many beautiful restaurants and bars around. The hotel space is beautiful, splendid, spacious, majestic and very beautiful for taking pictures. The room is spacious, has a beautiful view, clean and super beautiful. Looking at the fountain and the Burj Khalifa around me, I rate 10 excellent points

A little improvement on breakfast would be perfect but the surroundings are so beautiful I don't even notice breakfast anymore

Size & location

Everything Near to Dubai mall, restaurants etc

Large rooms and bathrooms. Location close to Dubai Mall and in front of Dubai Fountain. Comfortable bed and ultra-comfy pillows. 24-hr front desk and room service. Clean and smells good.

Breakfast too crowded and understaffed, so orders take long or do not arrive at all. Bathroom amenities are not automatically provided for. Only one entrance and exit, so it’s always crowded with people.

Location was perfect, size of room was great!

Even though we were at a non smoking floor, there were people smoking and the whole floor smelled a lot! Also, sometimes the communication with the staff was not good even though they were polite & making an effort!