Hotel Palace Downtown, Dubai

very ideal location, clean and smell good from the lobby to the room. staff are friendly and helpful. we highly recommend.

Amazing

Location and great property.

Every thing

Decoration, felt like home, location is just around everything you need, Ayman at reception was of great help and welcoming, I enjoyed my stay to the maximum

Nuts at breakfast was not good it was old

Location, luxury, calm

Sewage kept leaking everyday during our stay after breakfast, like a flood from ceiling, the smell was awful inside the lobby. They clean, but they should close down the hotel for fixing.

Perfect location can walk directly to Dubai Mall.

Everything and all Facilities is perfectly. Very nice staff always take care 24 hours.

The staff were exceptionally helpful, the facilities were excellent I’ve been served by Yousif

Everything was amazing

Stunning hotel, beautiful friendly staff.

No

After travelling Europe for 2 months, this had to be the best hotel we stayed in. It was so clean, the bed was extremely comfortable, the view was incredible and the hotel facilities were next level. The hotel also smelt so amazing all the time. The breakfast was also the best breakfast we had the entire trip, we loved the variety of food especially as it suited all dietary requirements. The staff were amazing, so supportive and all happy to go out of their way to assist everyone. Fantastic work eithic! We were greeted by everyone, including cleaners we located in the hall ways. The reception team were next level amazing, doing all that they could to accommodate our needs. The sweetest thing I saw was another hotel guest hugging one of the wait staff at breakfast and thanking them for everything, this really shows the impact the staff are making on the people staying in the hotel. Loved every moment 💕

Having to leave the hotel 😅

I like the location and view of burj khalifa and fountain

Room was not well cleaned before , the balcony seems used with little bit garbage inside. I stayed here before as well but this time the maintenance was not upto mark according to the prices this hotel have.

Good

Well located All staff very friendly Cleaning

Nothing

EVERYTHING

NOTHING

All.

Nothing

All was amazing especially Mr Osamah he was so helpful thank you

Nothing

The location is ideal if you want to stay in downtown. Staff is very nice and helpful. Food is great and the restraint has a nice view.

Sometimes, security would ask taxis to drop off guests (with kids) before they reach the hotel entrance. The security guards act like they work in a high intelligence office or something, albeit the more senior staff are polite. The idea itself that they think it is ok for hotel guests to be dropped far from the gate because they cannot manage the traffic is pathetic.

Incredible hotel! Stunning pool area right in front of the Burj and fountains. The room was spacious, very clean and the bed was very comfortable. Exceptional service.

I cannot find any faults with the Palace Downtown. Everything was exceptional! From the morning breakfast buffet, the staff, the facilities, the hotel itself, everything was amazing. The location was also perfect as it was connected to Dubai Mall which we frequented often!

We loved everything!

Clean, staff was amazing, breakfast was delicious!

It's beautiful

The luxury

None

Rooms are spacious enough. Breakfast was very good. location is excellent as well.

AC wasn't working properly in my room the night i arrived.

Dinner at Thiptara by the fountain was unforgettable. All staff were sensational, welcoming and happy to assist. Breakfast was abundant in choices.

The view from Thiptara restaurant was much better than the Fountain room we booked as well. So as an alternative I would recommend just booking dinner instead of the fancy room to see the gorgeous view of the Burj and the fountain show

All

Nothing