Rocco Forte The Charles Hotel, Munich

Location. Friendliness of staff.

Better hours of access for kids in the pool

-Very generous room size and extremely spacious bathroom -during out stay the staff was very friendly and went out of their way to make our stay as comfortable as possible, especially at the restaurant.

- Some difficulties with communication before we arrived. Asked for restaurant recommendations and my email was never answered, even after sending a follow-up email. Instead I received automatic replies and an out-of-office message. - Amenities sub-par for a 5 star hotel, nothing special was offered other than the standard stuff.

Great helpful staff

This time -we are frequent customers- housekeeping wasn’t up to standard. Four out of the 15 days I arrived back to find my room didn’t have any service.

Location

Nothing

Staff amazing, found my lost phone in a taxi searching all taxi companies in Munich. Excellent breakfast, big rooms, fast check in and out

Everything !

A little bit pricey.

Everything. Just brilliant

Nothing

Free upgrade -spacious rooms

Thw menue foe both roon service & resturant were limited - barely any vegetertian options

Good A/C Excellent Location Very friendly Staff

Room carpets’ kinda old Towels need to be new, bathrobes as well Poor amenities

The very friendly staff, the location and the entire excellent surrounding.

During my stay - nothing.

Staff

Nothing

Location ,staff Wide Breakfast choices Very clean Swimming pool

Very Slow service during breakfast in preparing your table or getting you your orders The bed better be one matress instead of separated 2 putting together

clean and so quiet

One of the best hotel i have visited last 10 years

Nothing

Spacious and comfortable room. Nice decoration, convenient parking although pricey, good restaurant and quality/varied breakfast. Nice and helpful staff.

Hotel should offer rooms with hardwood floor for allergic guests

Superb hotel right in the heart of the city. Beautiful rooms that were immaculate. Every member of the staff delivered impeccable service and exceeded our expectations.

N/A

The location , Quiet clean Room , friendly staff , Good Breakfast

High price

The location was excellent every thing was near us Restaurants market and park The stuff was friendly and helpful all the time starting from reception to all I would like to thank Philip from reception and mohamed and marco

Short stay 🙃

Everything. Best place to stay in Munich Staff are very welcoming Rooms are very clean

Everything was amazing

nothing

Staff went above and beyond - you can tell they have been super trained by the best in the hospitality industry.

We loved everything

First class personalised service, convenient location opposite the park and near the Central station. It is very quiet and clean. The facilities are excellent, beautiful pool and great small gym They even delivered paper newspapers which my husband likes

nil

Staff and service were amazing. the facilities, rooms and food were also incredible. truly a 5 star experience

Room was very beautiful, cleaning service was perfect, breakfast was incredible , best bacon i have ever eat! Also room service and food was amazing. All staff very friendly and helpfull. Later check out was posible . All perfect.

We didnt like spa very much. Because temperature of pool was cold, and we mised some hot jacuzzy bath there. Sure pool should be more heated. Sauna and steam was Ok. Price per night is too high and hotel is a bit far from city center.