Ruby Lissi Hotel, Vienna

The location was perfect. Its close to the train station and there are a lot of nearby restaurants and cafe. The room is spacious and clean.

The check in process was a little bit confusing and takes a lot of time, but the staff in the hotel was able to help us. The room has a strange interior. The toilet has a glass door, and the curtains just covers the side of it. If your a couple it will not have a problem, but I was travelling with my friend, so it was a little bit shock for us. The sink was not inside the toilet, its in the bedroom.

Goed

Entrance at night not welk indicated

Breakfast service could have been more efficient. when it was busy everything ran out and it took ages for the staff to refresh things, and guests made to feel uncomfortable asking for items

Location and breakfast

The potentially difficult self check-in was smoothed over by excellent receptionist. The room was lovely, modern and different. The breakfasts were exceptionally good for a hotel with no food restaurant. All staff were friendly and helpful. The bar areas were quirky and spotless but well under-used possibly due to the pricing.

Restricting their taxi assistance to airport transfers only was a concern but the helpful staff helped us overcome this potential issue.

We were fortunate on our arrival to be upgraded to a "loft" room from a "lovely" room, so our expectations of our room were therefore exceeded considerably. The room was spacious with all facilities provided apart from a fridge which would have been helpful. We had breakfast at local cafes rather than the hotel. The location was very good and very close to Schwenplatz subway station.

You can only turn the lights out by removing the door card which means puts the room in complete darkness ie you can not control the room lights from bed which is not great and means you have to move around in the dark to go to the bedroom door to put the lights on

Great Hotel! Stylish design and excellent location. The breakfast was good, and the staff were very kind. Great value for money — clean and comfortable. Would love to come back!

Rooms were small but clean, location was great. Staff was very friendly

If you wanted a hot drink you needed to leave the room and go down the hall to a communal station

Nice bar and breakfast, shower

Pillows, tea glasses.

Close to center and parking place

Poor breakfast

Location was amazing and Staff was very friendly

Breakfast was a bit poor

Location

I was lose at the beginning because you don’t have a proper reception and the restaurant in the morning was full and everyone where busy so, I was waiting for someone to dropped the luggage. But apart of that is clean, nice location close the underground and close to the center. The guy that is a bartender is really nice and he help me with all my questions there.

Great central location, clean, nice staff, easy checking in and out, was able to check in early. store bags etc.

Prices at bar were very high

Lovely friendly staff. Spotless room.

Only complaint is that the tv didn’t have any streaming such as you tube or Netflix.

Quirky/unconventional hotel Spacious room. Excellent location for walking into the heart of Vienna and ease of access to the underground transport system and to the train to the airport. We skipped breakfast to have a small breakfast - excellent coffee and croissant at Diglas cafe in Fleischmarkt.

Location and friendly

The entrance

Great location few minutes walk to Saint Stephan's cathedral.

Great location and breakfast

The corridors are too dark. Quite limited stuff on charge of key tasks such as check in and coffee service

Well located. Clean and modern. Liked the Galley facilities.

Pillows uncomfortable.

The atmosphere was amazing, interesting interior design

Room had no ventilation really hot and humid

Location and value are on point! Close to the Danube, Metro stop a short walk away and about a mile or less to many of the major attractions. Great staff and fun vibe.

Nothing

Great location, room was well-appointed, staff were very friendly and helpful.

The entrance was not nice, like you were going into the London Underground. The black corridors to the rooms were not attractive. The vending machine was not on my floor and when I found it not in use so I had to get water from the bar. There should be a machine selling bottles of water on every floor.

Nice location, nice room, nice breakfast area

Bathroom a bit uncomfortable to use, bed sheets a bit rough, the staff didn’t gave all the info upon arrival so when came late in the night was difficult to find how to come in to the hotel

10 out of 10 for the location. And the deco was very interesting.

The breakfast area was not conducive to big groups.

The arrangement of the bathroom was hard to move around in.

Very nice interior, nice bars both at reception and upstairs. Great decorations. Good breakfast, confy bed! Subway station just a few steps away. Close to everything. Had a great stay!

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The entire staff was exceptionally setvice-oriented. The rooms were soluoer comfortable.

We really would have liked to have a coffe machibe and tea in the room. Also, a bathtub.

great location, and staff.

having a toilet in the room was not great.

Excellent location in the city center, very close to public transport, restaurants and bars

No fried eggs at breakfast

Well located nice staff , it’s really central . Didn’t quite appreciate how central the first night.

It’s very large and I think they could improve the internal signage . It was hard to find our room the first night .

Location, really cool vibe and decor.

No bar fridge

1. Location, Close to train station 2. Very friendly and helpful staff 3. It has a bar at the top level 4. Room is very clean 5. I felt safe

None

Bed, ultra modern facilities, self check in, good breakfast

Someone from the cleaning staff stole $50 from my wallet which I inadvertently left behind in my room. Didn’t realize till we were at the train station leaving for Budapest.

Didn’t experience the breakfast, probably because I’m too cheap. Central location, great staff and wonderful furnishings made this splash out worth while.

How much did the breakfast cost?

Location was good

It is a “do it yourself” everything! Check yourself in. Hotel tries to be chic and cool with speakers in room??? Wifi was not good at all in my room. Had to go to lobby. Just wasn’t a good stay for me. Hallway is really dark! Black!

Fantastic that I was able to check in my room early

To have tea & coffee in room

Perfect location, Stefandom is a 10-minute walk away. The room is clean, the bed linen and towels are perfectly white, the bed is comfortable, and there are plenty of pillows. Friendly staff.

The shower door opens into the toilet, and there is no place to put a foot towel. There is no minibar.

Room was clean and modern. Good amenities. The bar and the rooftop were nice additions.

The way the toilet and shower are in the room, behind only glass, was a little awkward. The fixtures themselves were nice, but the layout of them in the room was unusual.

Ruby Lissi is a great place to stay nice clean hotel rooms the staff are very friendly

Great hotel easy access to all of the restaurants and bars in city even walking distance

Breakfast was different and tasty. A nice international selection. Reasonably good coffee. Barista coffee service was good. Comfy louge chair area where I work for the afternoon on checkout. I'd definitely stay again.

I like the personal touch. while the bar staff helped me check in, the default approach is through two ipads on the reservation desk and via an app. it worked, but I arrived late and tired and would have appreciated a friendly receptionist for support on arrival...

Location LOCATION quite

The hallway color was depressing Breakfast price was too high Room location was too far from the elevators

Location

Would be better to have kettle+tea in the rooms. Also daily cleaning, not 2 times a week would make a difference.

There was no telephone service from the reception and the bathroom with the glass quite inconvenient . Also it was hot in Vienna in August and there is no refrigerator

Comfy bed, great shower, kind and nice personal, tasty breakfast

We get Different room than we booked, noisy at night… we missed draft beer at the bar

No breakfast, location ideal

Nothing

Excdllent location!

Bathroom

Loved the design and ambiance of the hotel, reception and dinning area The staff were extremely helpful and engaging. Location was close to various areas of Vienna

Work on going but would love to have had access to outside area for drinks

The staff is amazing, was super accomodating of you needs - we had a slight complaint towards something in the facility and we were taken serious from first second and the staff helped solve the situation which really make you feel like you matter! They have a very thematic interior and if you’re into that they go full out on that. The location is TOP! You can literally walk to everything - BIG big recommendation from here.

We had a bit of a messy start but it was just an unlucky day - the staff was WONDERFUL and really did their best to fix everything.

The Location next to the subway station, supermarket and places to eat.

Small rooms that didn’t have a minibar, and the bar staff were not very friendly.

Very helpfull personal. Good and various breakfast. One evening, a band played very nice jazz. Creative design in the hotel. The staff made good drinks. Happy place.

In the begining, hard to find the room but you learn.