Palais Hansen Kempinski, Vienna

The room was very comfortable. All stuff was very friendly and helpful. The breakfast was super. The hotel is beautiful. I highly recommend it.

Thank you for the exceptional service and the professionalism demonstrated by all the staff. My experience at this hotel was memorable, and I will surely return and recommend it to others.

Can't think of any

Absolutely stunning hotel, bedroom very comfortable and superb bathroom with large walk-in shower and large bath. Plenty to chose for breakfast. Doormen very helpful with my luggage, I will definitely be back!

All great

amazing hotel. Also friendly and helpful staff. Thank you in particular to Martin who was very helpful indeed.

Great location. Spacious room. Private parking. Friendly staff. Nice restaurants.

All was good.

stuff was very friendly and helpful. great breakfast. perfect locations, near to a metrostation.

Everything

Nothing

location and place

pool

Perfect location, amazing breakfast, stylish interior, welcoming atmosphere.

Breakfast excellent if a little expensive, location ideal for visiting the city

Spacious rooms, good breakfast spread, pleasant staff.

Amazing staff beautiful hotel

Too good hotel location is perfect staff is super nice spa is amazing

Shower is a waterfall. Fantastic. Bathroom is top. Staff very helpful. We forgot some things and they even posted them to your place thereafter. Amazing.

Nice staff, clean facilities, wellness area was good.

Dated rooms and needs maintenance.

The hotel was exceptional, i couldn't have chosen a better hotel in Vienna. From being greeted by the lobby staff each day, to relaxing in the lobby listening to the pianist, it was without a doubt one of the best hotels i have stayed in. Within the stay was breakfast each day, which was faultless with extensive tasty options and champagne which is always a bonus. The room was incredible, with lots of room to move around, heated bathroom floor and speakers, free mini bar, also, i liked the fact that the TV's were screen mirroring meaning i could watch programmes off my phone and that's just some of what the room includes. The spa and fitness facilities were exceptional too, also i found them to be quiet meaning i had the spa to myself on occasions. The hotel itself is around 10 mins in a Uber, to the centre hot spots. I found Uber much better then the general taxis though, as it appeared the taxis outside the hotel do try to rip you off! Lastly, the hotel was very disabled friendly. I took the trip with my dad who uses a mobility scooter, and he got around without any issues as the floors were all flat, with a ramp up to the restaurant. If you are hesitating booking this hotel, don't. You wont regret it. The staff are all so very helpful and the hotel itself if impeccable.

The only negative i can say, is at times the baristas in the lobby area could be slow at serving and issuing bills. However when prompting they were courteous.

the breakfast could be better, the weakest of the Kempinski hotels I've been to

Brekfast is good and nice, but location for my opinion can be a litle near to center..because when you go by feet it’s far..

Evrething is nice and good when you look a full picture..thanke you very much..

Elegant and sophisticated decor and rooms. Staff were helpful and efficient Breakfast team and the quality of food were excellent.

Generally we were very happy but there were a few things we felt affected our enjoyment. During our stay, one of the two elevators was out of service. This lead to some minor waits getting to and from the room. On our first evening, without another casual dining option within the hotel, we decided to try the lounge bar area. Unfortunately, although the team tried hard they seemed rushed and understaffed. We waited for food and drink orders. This was a disappointment. We were also disturbed by the smell of tobacco smoke within the lobby at times. If the hotel must have smokers room, then the door seal and ventilation must improve

Beautiful hotel very helpful door staff and information desk.

Pity when we checked in early friday for the weekend no dinner booking to be had as booked out. We were directed to a fantastic italian down the street. This was 10/10 Should advise guests to book evening dining ahead of arrival not to have to look for options outside the hotel on arrival.

Overall quality

Nothing to dislike

Gorgeous and large room, beautiful lobby with live piano music at night and great breakfast!

It wasn’t exactly in a great location for walking around…we had to taxi mostly.

Nice decoration and amazing architecture, walking distance to the city center, rich breakfast, amazing and large room.

Polite staff but sometimes service was not the one to expect from a high quality and expensive hotel. The cigar room was not cleaned and left with full ashtrays. The room once was not cleaned and asked specifically to do so. Although they responded, cleaning was careless.

The dinner in the bar was really bad, not at all what was listed on the menu.

The location and the staff . The rooms were spacious and clean .

Nothing not to like .