Palais Hansen Kempinski, Vienna

Amazing location, helpful staff, great style, amazing breakfast, great food, service and atmosphere.

Amazing hotels and good

everything is perfect: room, breackfast, location, facilities . Amazing hotel !

I did not like the stuff. They are not professional . Front desk indian team and chinese has a good attitude but they are so slow and unprofessional. You wait to much to checkin and checkout and a lot of problems may occur. The indian girl from the bar is more concerned to not bring drinks or water in the smoking lounge instead of paying attention to bring you exactly the drinks you ordered. Her attitude is more like a guardian instead of a waitress The hotel manager I thing shoud change the team or change himself. It's a pitty that a such an amazing hotel to be left is wrong hands. Too bad.

Bedroom bathroom and understated luxury

The staff aren't that friendly and the guest services were not of a 5 star hotel.

the breakfast are amazing

need to be renew some equipments

Amazing location, helpful staff, great style, amazing breakfast, great food, service and atmosphere.

Spacious, clean, comfortable bed and pillows, clean linens and first class towels. The breakfasts were wonderful. The room had a drip coffee machine, but the coffee, unfortunately, was not good. I would like to mention the work of concierge Miroslav. I have never met a more attentive and professional concierge. I was impressed with Miroslav's professionalism and friendliness. He was always willing to help us with any questions and queries we had. Miroslav was very attentive to our needs and always tried to find the best solution for us and take care about successful executions. We were able to book concert tickets, restaurant reservations and more. We were impressed with the quick response and efficiency of concierge Miroslav. He was always ready to respond to our inquiries and solve problems as quickly as possible. Miroslav was as polite as possible and tried to make our stay at the hotel unforgettable! Overall, I would like to say that the staff at the hotel was friendly and helpful from the doorman at the entrance to the service in the restaurant. They did everything they could for our comfort. I would also recommend a visit to the Michelin restaurant Edvard. This was our 3rd Michelin restaurant and it exceeded our expectations. The staff was so attentive to clarify not only our preferences but also possible allergies. The food was great and perfect in its taste. I would gladly recommend restaurant Edvard.

1. At check-in only one reception desk was working and there was a queue. After a long drive it was unpleasant to wait more than 20 minutes. 2. At the first cleaning they left the coffee cup not washed, did not add cosmetic items (cotton pads, ear buds, sanitary bag), shampoo and shower gel. After a comment at the reception there were no more questions about cleaning, everything was enough. 3. There were only 2 bottles of water for 3 people. The situation was also resolved after contacting the reception. 4. The most unpleasant moment was to see in the lobby the mobsters as if from the 90's (so-called "bratki") in tracksuits and strange behavior. Watching them for a few days in a row, it was clear that they were "security" for some of the russian guests of the hotel. The three guys were constantly looking at the guests in the lobby and sometimes made movements imitating a punch. After that the desire to spend a couple of hours in the lobby with a glass of Prosecco was gone, because there was no sense of comfort. It was unexpected to see such characters in a hotel of this level.

location is prime. service is of quality and good attitude. staff are super friendly and helpful all the time.

cleanness of the facility is bellow expectation. more effort is required specially on room cleaning on daily basis.

ambient

there is no reason for negative remark

very exclusive furniture, very attentive staff, great service, all free mini bar

some of the great furniture pieces got some age

spacious and calm - wonderful location and super staff

nothing

very nicely laid out, excellent location, superb room

smoking room in foyer wasn’t secure - smoke smell was coming into main foyer

Did not try breakfast. But someone used my name and room number and it was charged to me.

Bathroom is narrow for two. Towels and toiletries were not replaced. No shower caps except for the one provided the first day. Someone used my name and room nuber and charged breakfast and lunch. The hotel would not delete from the bill but promised to reimburse. That is strange and unsatisfactory. We went through all the signatures and charges together and it was clear that these two charges had a different signature.

excellent service and standard of hotel. Very well located for walking into Vienna. We had a room upgrade which was a lovely surprise.

The breakfast and dinner options were quite expensive

staff nice, spa good.

pool very small, breakfast v expensive

Nice location, nice lobby

The room was noisy, in the early morning, in spite of the fact that it was not facing the main street. At the check out I had to ask 2-3 times for the invoice

Everything as expected, awesome bed and breakfast, cozy spa.

Great Hotel, a real 5* experience and amazing room.

room was a bit too much heated and underfloor heating is not my favourite

Very good stay, Good rooms, Friendly staff, Amazing spa, Close to city center (15 min walking) Free water and mini-bar

Queue to have a breakfast. May be they need more staff for that. I was charged 2 times for stay, hope I will get a refund soon as promised.

1.the feeling of luxury is definitely present 2.professional staff 3.very attentive entrance employees 4.the suit was incredible 5.one of the best rain showers I ever tried 6.bathtub was of very good size 7.the lobby is majestic maybe better than the pictures

1.having the view of the rooms inside the hotel is strange 2.orders tend to be late because of how busy the hotel is 3. the location could’ve been better it’s a little far away from the center 3.All of what I mentioned is minor compared to the original issue it’s the steps that you can hear them all the time children running on the upper floor was so loud it was really annoying as well as people who pass through your floor you can hear them as well, if you are someone who prefers to stay in quite hotels consider something else

The breakfast was incredible, pay extra and get it! Huge selection of gourmet food, champagne and treated like kings and queens especially by Diane. Attention to detail from this hotel was outstanding, I've never stayed anywhere with such high standards like the Palais Hansen Kempinski. We were lucky to get an early check-in and that made a wonderful start to our trip. We were spoilt to a corner suite, the room was heavenly, the staff would come and go without you knowing and I was treated to a special gift from the lady in red. The spa is one of the best I have ever experienced, we had it to ourselves 2 morning's. Calm, beautiful and serene. We loved Vienna but the hotel was our highlight. I will be searching for Kempinski hotels everywhere I travel now.

Nothing

Stylish, spotlessly clean. The hotel was beautiful. good size rooms with everything a guest could need provided. Showers were amazing! Spa facilities included small pool plus a sauna and therapy options. Breakfast was outstanding. Staff friendly and helpful.

I cannot fault the Hotel

Everything

Nothing

Happy with the Location and staff and the hotel

pleasant and helpful staff, clean and large room, excellent breakfast, great location

the coffee machine did not work in the room