The Cloud One Staatsoper, Vienna

Check in and check out was fast, efficient. Room was clean and well supplied.

Room is a little small

+ Friendly staff
+ Clean
+ Powerful shower
+ Quality bed
+ Ergonomic furnishings

- AC controls were strange. I wasn't sure how to operate it.

Good location. Nice hotel

Our room was a bit small for 2 people

location is great

service was chaotic when checking in
rooms where not too clean

I requested to change the first room bec when I arrived it was a hot day, 21c, the room was facing west consequently very hot. The AC wasn’t working. They asked me to stay the night then pack my bag again to go to reception n wait to see what room MIGHT become available. It was such a noisy room during the night as was facing the main Street. That room had a single bed only, no closet, no chair, no table… I went down the next day with packed suitcase at 8am as I had a tour booked for 9am. There was a different receptionist. To my surprise I found out there was a room available all along. He gave me a different room, almost the same size as the first one, facing courtyard which was more suitable n cooler, had a small table n chair, still no closet. There were hooks on the wall with hangers.

Location, clean, good lobby

Breakfast is expensive

Close to Opera.

Difficulty finding because the hotel had changed its name from Motel One to Cloud One. No telephone or coffee in room.

Excellent location. Very comfortable beds. Decent size rooms for 2 people. Very clean.

We had issues with people walking into our room on our first morning as we weren’t checked in correctly by staff. We had 2 rooms and 1 had issues with the electrical but they fixed the issue rather quickly.

The location is excellent—central enough to explore on foot, while still allowing us to return for a short rest before heading out again. It is also well connected to public transport. The room has a modern, clean design, and the staff are helpful.
It is basically just a few meters from the Vienna State Opera and other attractions.
As there were construction works, only a small breakfast was available, but it was well priced. It includes croissants, cakes, brioche, jams, fruit yoghurt, and a variety of coffees for €8.50. Considering typical prices in Vienna, it represents good value.
Also, they have a bar in the ground floor, they had reopen it in the last few days of our stay, where you can sit and have coffee, capuccinos or drinks.

This is not entirely the hotel’s fault, and seems more related to Booking. I chose this hotel because of the breakfast offer, so it was a bit disappointing to learn on arrival that, due to the works, breakfast was not available. A discount was applied, which was appreciated, and the smaller breakfast option we had instead was good value. Still, clearer communication in advance—especially from Booking.com—would have been helpful.
One small suggestion for improvement would be adding in-room facilities such as a kettle, cups, tea, and coffee, as these are commonly available in many hotels and are appreciated by travellers. There is also no fridge, which is not a major issue but may be useful for some guests to know.
On one night, the room felt a little cold, and having an extra blanket available would have been nice.

Great location
Friendly staff
Room was nice

No breakfast available inside the hotel because of renovation

This is a wonderful hotel with very friendly staff. It is very central and the hotel itself is comfortable and inviting. There was no problem with my work colleague and myself sitting in the open area and working all day long on our computers.

It would have been helpful if I knew beforehand that the kitchen was out of order due to some reconstruction work and there was a limited bar available for the same reason. I would certainly stay there again because it was a wonderful place from which to visit Vienna even as the reconstruction works were taken place.

Excellent value for money and the perfect venue for a few days in Vienna, beautifully quiet and comfortable

We missed being able to make a cup of tea or coffee in the morning

Location

great location (close to a number of good cafes and restaurants) , really nice room....and helpful staff (even though bar staff were always busy)

Breakfast... only available as buffet style is very expensive (especially if you only want a continental breakfast to start the day, we ate breakfast at a local cafe around the corner for a 1/3rd of the cost) and there is no dinner option at the hotel (you have to eat out) which is a hassle if you arrive late

Great location, easy access to metro, trams. Room was compact and cozy.

It would be great if the rooms included a kettle or coffee machine with tea bags or coffee capsules for added convenience.

Superb location, 3 min walk to the Opera house. Modern hotel

Single room is fairly small

Location was good, room was clean and spacious. Staff were lovely (it was my birthday and I got some prosecco).

Suprised there was no tea and coffee in the room. Stayed in a hotel in UK a couple of weeks ago for 1/3 the cost and there was tea, coffee, water and biscuits.

- The location is perfect
- The room is decent and close to comfortable
- The price in contrast to other hotels in the same location is perfect
- The cancellation flexibility is excellent
- Wifi connection is great

- Very bad mattress
- Very bad pillows
- Amenities just the very basic

This hotel offers a very low quality of sleep.

Great location, stylish decor, clean

Very small rooms. Uncomfortable beds/bedding

The location.

Lack of amenities such as a safe and mini fridge which a four star hotel should have. The room was very warm at night and there was no way to regulate the temperature except opening the window which would let in noise from the busy road.