Hotel The Savoy, London

Food in river restaurant was great

The value

Everything was fantastic

Good

Everything about this hotel is exceptional.

The hotel is 135 years old but maintained very well. The location is excellent, near the Times River. The staffs are very friendly and helpful. The hotel gives us free upgrade to a suite, which is very quiet and comfortable. The bathroom is spacious. Lobster omelette of breakfast is delicious.

Nothing

Absolutely everything about the Hotel facilities staff restaurants Can’t wait to go back

Nothing at all

Everything is beautiful, clean, and sophisticated. A wonderful experience. Worth the cost.

Nothing. It was great.

its always perfect

a small outdoor terrace is needed for smokers of which there are a lot, having to stand outside the front in just bad. Hate the new modern breakfast room, colour design everything, looks like a cheap cruise ship lido, has no place in such an elegant building, they would never dream of doing that to the foyer so why ruin the beautiful traditional area where afternoon tea was such a lovely experience

The front of house Team (Ben I believe helped at check in) set the standard for our 2 night stay with such a welcome. The Savoy is not in my 'regular' budget but has been a long standing 'wish list' item and it was simply excellent from start to finish. The facilities, the team, the aroma even all to the highest standard i have experienced. Of course it had its own Penhaligon's toiletries too.

no comment

I love the friendliness of the staff, cleanliness of the room and the facilities.

Nil

Attention to detail during our visit

absolutely nothing

I was running the London Marathon and given this was my first time, my wife and I decided it would be wonderful to really push the boat out for the weekend so we saved up for a 2 night stay at The Savoy. From the minute we walked in to the minute we left, the service, attention to detail, helpfulness of the staff (huge shout out to Ben), was unlike anything we have ever experienced before. Our check in was 3.00pm and we arrived 15 minutes early, we were given a free drinks voucher for a glass of bubbles, whilst they ensured our room was ready. Our room was spacious and more than enough for 2 people. A complementary mini bar with light refreshments was stocked and the bathroom was enormous. The shower is something I could have stayed in all day. The real difference was the hotels support when it came to my marathon preparation. Upon arriving in my room I had a yoga mat and foam roller to help massage my legs prior to race day. A private message applauding me and wishing me the best of luck. They allowed me to freeze my hydration bottles the night before which given the heat of The London Marathon on the Sunday was a godsend as I was able to effectively run with 2 massive blocks of ice for the first 10 miles which kept me cool. They bought me up a bowl and jug of fresh milk so that I could have my breakfast in the morning. When I returned to the hotel wearing my medal, the staff gave me a round of applause, I got back to my room and they had printed off a my running statistics which was placed on the bed, they had made me a marathon medal out of chocolate and nuts, which was exactly what I needed after such a grueling race and also had showered me with bath salts and other recovery products that was just unexpected and so gratefully appreciated. Fine details like this is what makes an experience and I have simply never encountered this before and it is the best hotel we have ever stayed in by far.

Nothing could have been better, it genuinely was the perfect stay!

The Savoy is everything a luxury hotel should be — iconic, elegant, and entirely guest-focused.

It was old but historic and comfortable . Lots of thought in details

Excellent

Expensive

all

nothing

Always been on my bucket list to stay, absolutely wonderful experience for 24 hours. Lunch in the grill room, very good. Dinner at 1890 outstanding.

The Savoy never disappoints. I always feel like a million dollars and I always get a warm, friendly welcome from the staff who always recognise me. I have a disability and the attention to detail from the staff, especially Rob the doorman, is incredible in regards to my needs; Rob always remembers me and the fact that sometimes I use my wheelchair, and sometimes I will walk. I would never stay anywhere else and I always massively look forward to my next stay! Thank you The Savoy for always making me feel so special and comfortable.

Absolutely lovely proper old London. Beautiful hotel in the heart of Westminster . Perfect location. The staff and service are impeccable. Thoroughly loved our stay.

Nothing

Quaint essential English ! Luxurious and beautiful !

What can I say, apart from exceptional!! Abdulla the manager, was so kind to us, and made our trip back to the Savoy so special. All the staff, Ben, Issac, just to name a few, were simply amazing… nothing was too much trouble, and went above and beyond to make our stay so special. The attention to detail, was so thoughtful, and made it just so much more memorable… we are still so overwhelmed by the whole experience! A massive thank you once again to all the team at the Savoy, we can’t wait to come back. Sincerely Mr and Mrs Smith x

There isn’t one thing we would change!

All the extra touches and attention to detail but generally a stunning hotel.

Excellent staff and quality of food, drink and facilities.

Not good if you have limited mobility. Can be a long way to walk to rooms involving several flights of stairs

The service was exceptional. We were upgraded and treat like royalty

Profesional team perfect. Cemsit his name best worker.

Nothing smoke area.

Everyone is so friendly, welcoming and make you feel extremely valued.

Nothing

Everything about this hotel is just perfect. The staff make the hotel feel just fantastic from the moment you walk in. The rooms are comfortable and clean to a very high standard. We have stayed at the shard which in my opinion is a holiday express just high up. But the savoy has something special about it which is the whole history about the place and the location is perfect for the sites in London.

Excellent stay Room spotlessly clean and service from stay throughout was excellent Breakfast was lovely

The property was beautifully preserved and a pleasure to look at!

Absolutely nothing!

The whole thing! Ambience & decor is just perfect.

Nothing

Everything! Oozing luxury and class as we knew it would. Staff were so lovely and friendly and lots of small things like birthday messages and gifts, just brilliant! We’ll be back!

Obviously very expensive but that was only to be expected as the stay was a birthday treat, but you don’t stay at the Savoy for cheapness!!

I have to say everything was truly amazing, the staff, the room, the food and the comfort. The bed was comfortable, the bathroom amazing and all done beautifully.

It would have been nice to have a bit of a view. Nothing else. All was perfect.

The room was spacious and the Bed extremely comfortable.

Na

Hotel lives up to its reputation, stunning interiors, excellent service, facilities and menus

Alles

Everything was amazing from check in to check out!

N/A

Fabulous room, fantastic experience, great breakfast.

Nothing

Everything was perfect, lovely

Lovely property with a real regal feel. Very special.

Nothing

Excellent and historic.

Everything

Nothing

The atmosphere and customer service at The Savoy was second to none, a great experience indeed! Fantastic staff in the Gallery restaurant, especially Miss Roselyn. Concierge Darren and front desk Arthur super helpful.

I loved everything, there is nothing to dislike, perhaps some may feel it's expensive but for me it was well worth it.

The beauty and history

We couldn't get Alchohol at 10pm Sunday. We were offered self service coffee in paper cups! Roses on tables were silk.

The whole environment was exceptionally beautiful

beautiful lobby, downstairs bar and the breakfast was lovely.

rooms looked like a 3/4 star hotel. Other than that the hotel itself was stunning. For paying nearly €1000 a night I would expect more from the rooms. The decor and design is outdated and old. They need a revamp. Also didnt like there was an additonal £30 per room for service charge. I travel quite a lot and stay in 5 star hotels and I have never seen this. Also 150 as a deposit fee per room is a bit hefty, you could maybe say that in advance on booking.com

Really enjoy the elegance and luxury without being too fussy!

Nothing!

Absolutely fantastic stay from start to finish - nothing was too much trouble for the staff and their attention to detail and warmth made the stay for us !

Very luxurious and very clean

Nothing

Luxury, great service, friendly staff that went above and beyond, delicious breakfast, American bar also great for a drink

Nothing to complain about!

Beautiful and peaceful