Hotel Relais & Châteaux Orfila, Madrid

Bed and bedding

Plenty of choice. Attentive staff lovely food for breakfast excellent.

The room service food was poor and overpriced the quality delivered. More work needed here!!

Comfort and details are professional

Key chain

Excellent buffet

Excellent dinner, breakfast buffet was well presented. Room comfortable and big.

Would like more drinking water in rooms

Wonderful breakfast selections.

There were some noisy guests in late evenings, whose voices traveled into our room/

The breakfast is very good, but could have Benedictine Eggs The localization is also good but for me the best location would be Salamanca.

The air conditioning system

One of the most charming hotels I’ve stayed in. Lovely staff, beautiful rooms, incredible service.

The interior design and big size room and excellent service comfortable bed

Nothing at all

Loved the location! Small, boutique style hotel, very pretty

Overpriced breakfast

We began our vacation in Spain at Hotel Orfila and ended there before flying home. The Hotel and staff were very welcoming and did their best to make us comfortable. The staff are uniformly delightful. Our room was lovely. Their restaurant recommendation was excellent. A perfect ending to our trip.

Charming and elegant hotel. Very welcoming. The staff was so professional, extremely friendly, and attentive to every need. Breakfast offered everything one could want. Jardín Restaurant top notch. We totally recommend Hotel Orfila.

Very nice and spacious rooms. Responsive and caring staff. Breakfast buffet was excellent with great service and selection. Very quiet for sleeping with good access to major sites. Top quality hotel.

Everything was just perfect but the most pleasant aspect of the hotel itself was the extremely friendly atmosphere created by the wonderful staff. I felt welcomed from the minute we entered. The room was tastefully designed and I will never forget the super-comfortable bed and pillows. Truly worth the stay.

Location is amazing Rooms are comfortable

Could not access the garden!!

Dog friendly and friendly staff

Nothing

Very elegant, great staff and a good location. Upgraded to a lovely junior suite.

One of the best luxury hotels I've ever stayed . Felt like home .

The room was beautiful and the staff was pure delight . Food perfect

location, cleaness and staff

nothing at all

A beautiful gem of a hotel in a great location with exceptional, professional and so helpful staff who went over and above to make our stay so fantastic. Suite was stunning with beautiful furniture, lovely sofas, and a wonderfully comfortable bed. Breakfast delicious and huge choice. We appreciated the late check out hugely and look forward to returning to Hotel Orfila.

Nothing!

Friendly staff, nice breakfast and clean rooms. They strive to maintain high standards and quality services.

Just perfect.

Wonderful Relais & Chateau small luxury hotel and restaurant.

Everything was great. I had a lovely stay.

5 stars, within a boutique environment!

Reviews read highly on customer service. Maybe this raised my expectations, somewhat disappointed.

Great position. V Close to metro and buses. Lots of lovely restaurants within walking distance.

Nothing. We like it so much that it was our third visit.

Every single member of the staff is incredible. They remembered our names and took extremely good care of us. We felt like guests in the true sense of the word. Every detail was handled and no request was too much too ask.

Excellent friendly helpful staff. Fantastic breakfast. Lovely courtyard for drinks. Comfortable bed in a beautiful room.

Nothing

Good quiet location, beautifully decorated and furnished. Great reception staff.

Nothing, all good.

Room quality comfort helpful staff

Only thing I did not like was hall lights were on motion sensors so coming back from dinner the elevator opened on a dark corridor

The location it’s perfect to rest and relax The elegance of the details

The room was large and comfortable. Restaurant was amazing and staff was very helpful.

Very inviting atmosphere. Helpful reception service as well as the doorman.

No smart tv. Small bathroom with a shower and tub combo. Difficult to go in and out of the tub. The shower head in the bathroom was broken and did not fit the hanger. No toilette brush. They did not change the towels nor the bedding regularly.

the staff was so kind, gave us the complimentary breakfast, the position is good for sightseeing,the room was clean and quiet

Great location, lovely quiet hotel

The bar - you need proper trained bar staff

very nice environment/ big comfortable rooms

lack of spa

The service is the best in Madrid!

I enjoy this property a lot

Rooms are large, very comfortable.

Breakfast could be improved.

Everything

Breakfast was a combination of a cold buffet and hot dishes to order. Well located. Helpful staff.

Everything is just wonderful!

Location and excellent breakfast included. Big clean rooms with turn down service.

Nothing. Everything was exceptional.

the staff were amazing and helped in everything

liked it all

All staff went above and beyond in their service, the hotel is boutique, quiet and luxury. Upgrade without asking. This hotel and the team that run it should be training other 5 star hotels and how to give service and how to make guests feel special.

Nothing

The design of the rooms, the staff, and the location.

No gym and, I think, no pool.

Excellent friendly staff. Lovely feel to the hotel.

We loved the hotel, the area, the room and the staff was super kind!! We would definitely come back!!!!

The location is perfect.

The personal touch.

Excellent room - spacious with lots of light. Friendly staff, good breakfast. Excellent location

the property