Palais Hansen Kempinski, Vienna

Elegant and sophisticated decor and rooms. Staff were helpful and efficient Breakfast team and the quality of food were excellent.

Generally we were very happy but there were a few things we felt affected our enjoyment. During our stay, one of the two elevators was out of service. This lead to some minor waits getting to and from the room. On our first evening, without another casual dining option within the hotel, we decided to try the lounge bar area. Unfortunately, although the team tried hard they seemed rushed and understaffed. We waited for food and drink orders. This was a disappointment. We were also disturbed by the smell of tobacco smoke within the lobby at times. If the hotel must have smokers room, then the door seal and ventilation must improve

Beautiful hotel very helpful door staff and information desk.

Pity when we checked in early friday for the weekend no dinner booking to be had as booked out. We were directed to a fantastic italian down the street. This was 10/10 Should advise guests to book evening dining ahead of arrival not to have to look for options outside the hotel on arrival.

Overall quality

Nothing to dislike

Gorgeous and large room, beautiful lobby with live piano music at night and great breakfast!

It wasn’t exactly in a great location for walking around…we had to taxi mostly.

Nice decoration and amazing architecture, walking distance to the city center, rich breakfast, amazing and large room.

Polite staff but sometimes service was not the one to expect from a high quality and expensive hotel. The cigar room was not cleaned and left with full ashtrays. The room once was not cleaned and asked specifically to do so. Although they responded, cleaning was careless.

The dinner in the bar was really bad, not at all what was listed on the menu.

The location and the staff . The rooms were spacious and clean .

Nothing not to like .

Beautiful hotel in a good location if you like to walk about 10 minutes to be in city center. Beautiful street away from the crowd Fantastic spa and good gym

Beautiful building and rooms and Very tasty and fresh breakfast

Great rooms ,very spacious and very quiet

The room

The ac wasn’t the best

Staff, food

Towels

Good Room

Not have

Amazing hotels and good

everything is perfect: room, breackfast, location, facilities . Amazing hotel !

I did not like the stuff. They are not professional . Front desk indian team and chinese has a good attitude but they are so slow and unprofessional. You wait to much to checkin and checkout and a lot of problems may occur. The indian girl from the bar is more concerned to not bring drinks or water in the smoking lounge instead of paying attention to bring you exactly the drinks you ordered. Her attitude is more like a guardian instead of a waitress The hotel manager I thing shoud change the team or change himself. It's a pitty that a such an amazing hotel to be left is wrong hands. Too bad.

Bedroom bathroom and understated luxury

The staff aren't that friendly and the guest services were not of a 5 star hotel.

the breakfast are amazing

need to be renew some equipments

Amazing location, helpful staff, great style, amazing breakfast, great food, service and atmosphere.

Spacious, clean, comfortable bed and pillows, clean linens and first class towels. The breakfasts were wonderful. The room had a drip coffee machine, but the coffee, unfortunately, was not good. I would like to mention the work of concierge Miroslav. I have never met a more attentive and professional concierge. I was impressed with Miroslav's professionalism and friendliness. He was always willing to help us with any questions and queries we had. Miroslav was very attentive to our needs and always tried to find the best solution for us and take care about successful executions. We were able to book concert tickets, restaurant reservations and more. We were impressed with the quick response and efficiency of concierge Miroslav. He was always ready to respond to our inquiries and solve problems as quickly as possible. Miroslav was as polite as possible and tried to make our stay at the hotel unforgettable! Overall, I would like to say that the staff at the hotel was friendly and helpful from the doorman at the entrance to the service in the restaurant. They did everything they could for our comfort. I would also recommend a visit to the Michelin restaurant Edvard. This was our 3rd Michelin restaurant and it exceeded our expectations. The staff was so attentive to clarify not only our preferences but also possible allergies. The food was great and perfect in its taste. I would gladly recommend restaurant Edvard.

1. At check-in only one reception desk was working and there was a queue. After a long drive it was unpleasant to wait more than 20 minutes. 2. At the first cleaning they left the coffee cup not washed, did not add cosmetic items (cotton pads, ear buds, sanitary bag), shampoo and shower gel. After a comment at the reception there were no more questions about cleaning, everything was enough. 3. There were only 2 bottles of water for 3 people. The situation was also resolved after contacting the reception. 4. The most unpleasant moment was to see in the lobby the mobsters as if from the 90's (so-called "bratki") in tracksuits and strange behavior. Watching them for a few days in a row, it was clear that they were "security" for some of the russian guests of the hotel. The three guys were constantly looking at the guests in the lobby and sometimes made movements imitating a punch. After that the desire to spend a couple of hours in the lobby with a glass of Prosecco was gone, because there was no sense of comfort. It was unexpected to see such characters in a hotel of this level.

location is prime. service is of quality and good attitude. staff are super friendly and helpful all the time.

cleanness of the facility is bellow expectation. more effort is required specially on room cleaning on daily basis.

ambient

there is no reason for negative remark

very exclusive furniture, very attentive staff, great service, all free mini bar

some of the great furniture pieces got some age

spacious and calm - wonderful location and super staff

nothing

very nicely laid out, excellent location, superb room

smoking room in foyer wasn’t secure - smoke smell was coming into main foyer

Did not try breakfast. But someone used my name and room number and it was charged to me.

Bathroom is narrow for two. Towels and toiletries were not replaced. No shower caps except for the one provided the first day. Someone used my name and room nuber and charged breakfast and lunch. The hotel would not delete from the bill but promised to reimburse. That is strange and unsatisfactory. We went through all the signatures and charges together and it was clear that these two charges had a different signature.