Marktgasse Hotel, Zurich

The staff was very communicative, very service-oriented, the location was good considering you have to walk to the hotel and there's no way to be driven there, and that was fine. The hotel was lovely, it was definitely an older building which has its own charm. There was nothing about the older building that was off-putting and the staff was overall wonderful.

They offered laundry service however when I brought my laundry down in the only bag I had they told me that I was bringing it to them in an incorrect manner, that there was a bag in the room, and I had specifically looked for that bag when I was there assuming there was something like that and didn't find anything. I was very embarrassed to be told that I had done something incorrectly, and I had to go back to my room and look for the bag which absolutely was not where they told me it was. There was no laundry bag in my room, and I did not get laundry service done while I was there, quite disappointingly. I was too embarrassed to pursue the matter further, as I had been made to feel foolish for bringing my laundry in my own bag. I know that this was likely an oversight on their part, not putting the bag where it was supposed to be, but having brought the laundry down, I don't think I should have been made to carry it back to my room and look for a special bag. They should have had something at the desk to accommodate me since that's where the laundry was supposed to be brought to. They have to expect that people are not always going to find the special bag. In my case, especially given that it was not in the room.

Excellent location in old town with plenty of shopping and dining opportunities

The atmosphere

Nicely designed and decorated. Beautiful restaurant downstairs. Staff are friendly and helpful. Tram stop 2 mins away and easy access to the Old Town and the lake.

Rooms are nice but basic, but perfectly acceptable.

Location great in heart of old town … near coffee and restaurants

Spacious room and bed very comfortable

Great communication about arrival to property

Hot shower

Very very quiet

Coffee maker great

Needed a small refrigerator and maybe a microwave

Everything

Nothing

Everything.

Nothing

Great location, nice facilities, very helpful staff!

The breakfast was ok. The staff was amazing. The fabulous coffee available 24/7 was wonderful for an overseas traveler. The quiet street was great.

Maybe a better breakfast, but it was definitely adequate

Super single room - lovely big windows that opened on to a courtyard, generous bed -cozy - well designed- nice bathroom. Spotless. nice coffee and little candy bar at reception. nice little italian cafe downstairs for light lunch. perfect Old Town location - walkable to everything. Perfect hotel for an easy simply stay.

nothing to say here - everything was suoer.

The lights beside the bed could have been a little brighter

The A/C did not work on one occasion but the staff fixed it very promptly

A lovely modern hotel in a heritage building.

The room was large and comfortable, and we could easily walk around the city and reach attractions by foot.

Breakfast in the attached cafe was welcome each day and had a good selection.

Not the fault of the hotel but the room upstairs from us was very nosy (heavy stomping around most times of the day).

High quality hotel, with a Michelin-starred restaurant attached. Great location on a pedestrian street in the old town. Generally very friendly staff. I booked a single room and got a lovely big room and a double bed.

The check-in person was unfriendly and described our rooms as 'tiny', which they weren't. Possibly a translation issue. A significant slope to the bathroom floor. Low ceiling in the bathroom and shower. Breakfast was rather expensive and in a separate cafe area.

Every room in the hotel, I am told , is different. My room had a slight slope. I loved it! The hotel is a beautiful buiilding located in the old part of town. Wonderful. I thought the staff were supernice and helpful. Also there is a water fountain and drinking glasses on each floor.

The bed in this room was situated in the middle, leaving a small channel of space around it. I wished it could have been on the side, leaving more room. I was told that each room is unique in its arrangement.

The location is excellent and the staff are very friendly

The price is a little expensive

Very great base in the city Center

The room was very small and with day light

This hotel was in a super location in the old town with easy access to transport links and a great base for exploring.

Nothing. Only niggle was breakfast where it was a bit sparse and all hot food ran out by 9am. Also felt the towels were a bit thin and could be replaced by fluffier/thicker ones.

Location….in Niederdorf, but not right at any rowdy bars or the neverending works. Rooms are very charming, and staff were lovely.

Nothing I didn’t like! Would definitely stay again

Comfortable, excellent location to access the city of Zürich. Nice staff. Comfortable bed. Calm. Convenient library.

Staff is so hospitality and hotel is so clean. They are 24 hours reachable.

The internet connections is so bad, I could not connect and could not work properly

Very well located in the old town. Near lots of result arts and close to transport links.

Room I was in was on a slant. I’m not very tall and could touch the ceiling. Would not be good for tall people

Location - spacious comfortable rooms - good breakfast - very friendly & helpful staff

Everything was great!

Recepcionist, location, nice shower😀

Zero

Lovely cozy rooms. Comfortable beds and pillows. Nice size bathroom even in the tiny room. Stylish. Nice lobby and library.

I liked everything.

Stylish and comfortable room. Very quiet and friendly staff. Well located.

None

Smooth check-in, lovely decor, free upgrade, nice room/bathroom, good wifi

Classy comfortable modern Hotel in historic building. Good location in Old Town area within walking distance of main Station. Nice large room with excellent Shower (No 212). Reception has comfy Couches and complimentary Coffee and Newspapers.

Roadworks outside (though not Hotel's fault). Breakfast arrangement with adjoining Cafe not worth 24 Swiss Francs a head.

The hotel is very beautiful and it is in a very nice location near to restaurants and shops. The room was spacious and modern. The breakfast was delicious with fresh croissants and bread. The staff was very nice and helpful. They kindly gave me a glass of prosecco as a welcome drink. There is a sink with drinking water on the floor where the rooms are located. Also there is a comfortable couch near the reception area where you can relax having a free cup of tea or coffee.

Excellent location, extremely clean, welcoming staff, and gorgeous hotel!

I liked everything.

Great

Nothing

-Beautiful hotel in excellent historic centre location (far better than any location off Bahnhofstrasse!)
-Clean, modern design in rooms, nice bathrooms
-Beds very comfortable (although the king bed we had was two twins pushed together with a valley in between)

-Nothing, would gladly stay again

Everything, lovely hotel, coffee and tea in the reception to help yourself too.
Warm and cosy room with added luxury of a balcony.
Staff were very friendly

Breakfast was a little hit and miss, first morning we arrived just after 9 very little hot food, meats and cheese to have, really struggled, because they didn't replenish it.

Second day arrived just before 9 and the food was replenished a few times between 9 - 10, the staff were all lovely, we did ask for more scrambled eggs as there was none left and they did make some more!!

Not a criticism just an observation, people need to eat, and first morning some people went without.