Palais Hansen Kempinski, Vienna

The room was very comfortable. All stuff was very friendly and helpful. The breakfast was super. The hotel is beautiful. I highly recommend it.

Thank you for the exceptional service and the professionalism demonstrated by all the staff. My experience at this hotel was memorable, and I will surely return and recommend it to others.

Can't think of any

Absolutely stunning hotel, bedroom very comfortable and superb bathroom with large walk-in shower and large bath. Plenty to chose for breakfast. Doormen very helpful with my luggage, I will definitely be back!

All great

amazing hotel. Also friendly and helpful staff. Thank you in particular to Martin who was very helpful indeed.

Great location. Spacious room. Private parking. Friendly staff. Nice restaurants.

All was good.

stuff was very friendly and helpful. great breakfast. perfect locations, near to a metrostation.

Everything

Nothing

location and place

pool

Perfect location, amazing breakfast, stylish interior, welcoming atmosphere.

Breakfast excellent if a little expensive, location ideal for visiting the city

Spacious rooms, good breakfast spread, pleasant staff.

Amazing staff beautiful hotel

Too good hotel location is perfect staff is super nice spa is amazing

Shower is a waterfall. Fantastic. Bathroom is top. Staff very helpful. We forgot some things and they even posted them to your place thereafter. Amazing.

The hotel was exceptional, i couldn't have chosen a better hotel in Vienna. From being greeted by the lobby staff each day, to relaxing in the lobby listening to the pianist, it was without a doubt one of the best hotels i have stayed in. Within the stay was breakfast each day, which was faultless with extensive tasty options and champagne which is always a bonus. The room was incredible, with lots of room to move around, heated bathroom floor and speakers, free mini bar, also, i liked the fact that the TV's were screen mirroring meaning i could watch programmes off my phone and that's just some of what the room includes. The spa and fitness facilities were exceptional too, also i found them to be quiet meaning i had the spa to myself on occasions. The hotel itself is around 10 mins in a Uber, to the centre hot spots. I found Uber much better then the general taxis though, as it appeared the taxis outside the hotel do try to rip you off! Lastly, the hotel was very disabled friendly. I took the trip with my dad who uses a mobility scooter, and he got around without any issues as the floors were all flat, with a ramp up to the restaurant. If you are hesitating booking this hotel, don't. You wont regret it. The staff are all so very helpful and the hotel itself if impeccable.

The only negative i can say, is at times the baristas in the lobby area could be slow at serving and issuing bills. However when prompting they were courteous.

the breakfast could be better, the weakest of the Kempinski hotels I've been to

Brekfast is good and nice, but location for my opinion can be a litle near to center..because when you go by feet it’s far..

Evrething is nice and good when you look a full picture..thanke you very much..

Elegant and sophisticated decor and rooms. Staff were helpful and efficient Breakfast team and the quality of food were excellent.

Generally we were very happy but there were a few things we felt affected our enjoyment. During our stay, one of the two elevators was out of service. This lead to some minor waits getting to and from the room. On our first evening, without another casual dining option within the hotel, we decided to try the lounge bar area. Unfortunately, although the team tried hard they seemed rushed and understaffed. We waited for food and drink orders. This was a disappointment. We were also disturbed by the smell of tobacco smoke within the lobby at times. If the hotel must have smokers room, then the door seal and ventilation must improve

Beautiful hotel very helpful door staff and information desk.

Pity when we checked in early friday for the weekend no dinner booking to be had as booked out. We were directed to a fantastic italian down the street. This was 10/10 Should advise guests to book evening dining ahead of arrival not to have to look for options outside the hotel on arrival.

Overall quality

Nothing to dislike

Gorgeous and large room, beautiful lobby with live piano music at night and great breakfast!

It wasn’t exactly in a great location for walking around…we had to taxi mostly.

Nice decoration and amazing architecture, walking distance to the city center, rich breakfast, amazing and large room.

Polite staff but sometimes service was not the one to expect from a high quality and expensive hotel. The cigar room was not cleaned and left with full ashtrays. The room once was not cleaned and asked specifically to do so. Although they responded, cleaning was careless.

The dinner in the bar was really bad, not at all what was listed on the menu.

The location and the staff . The rooms were spacious and clean .

Nothing not to like .

Beautiful hotel in a good location if you like to walk about 10 minutes to be in city center. Beautiful street away from the crowd Fantastic spa and good gym

Beautiful building and rooms and Very tasty and fresh breakfast

Great rooms ,very spacious and very quiet

The room

The ac wasn’t the best

Staff, food

Towels

Good Room

Not have

Amazing hotels and good

everything is perfect: room, breackfast, location, facilities . Amazing hotel !

I did not like the stuff. They are not professional . Front desk indian team and chinese has a good attitude but they are so slow and unprofessional. You wait to much to checkin and checkout and a lot of problems may occur. The indian girl from the bar is more concerned to not bring drinks or water in the smoking lounge instead of paying attention to bring you exactly the drinks you ordered. Her attitude is more like a guardian instead of a waitress The hotel manager I thing shoud change the team or change himself. It's a pitty that a such an amazing hotel to be left is wrong hands. Too bad.

Bedroom bathroom and understated luxury

The staff aren't that friendly and the guest services were not of a 5 star hotel.

the breakfast are amazing

need to be renew some equipments

Amazing location, helpful staff, great style, amazing breakfast, great food, service and atmosphere.

Spacious, clean, comfortable bed and pillows, clean linens and first class towels. The breakfasts were wonderful. The room had a drip coffee machine, but the coffee, unfortunately, was not good. I would like to mention the work of concierge Miroslav. I have never met a more attentive and professional concierge. I was impressed with Miroslav's professionalism and friendliness. He was always willing to help us with any questions and queries we had. Miroslav was very attentive to our needs and always tried to find the best solution for us and take care about successful executions. We were able to book concert tickets, restaurant reservations and more. We were impressed with the quick response and efficiency of concierge Miroslav. He was always ready to respond to our inquiries and solve problems as quickly as possible. Miroslav was as polite as possible and tried to make our stay at the hotel unforgettable! Overall, I would like to say that the staff at the hotel was friendly and helpful from the doorman at the entrance to the service in the restaurant. They did everything they could for our comfort. I would also recommend a visit to the Michelin restaurant Edvard. This was our 3rd Michelin restaurant and it exceeded our expectations. The staff was so attentive to clarify not only our preferences but also possible allergies. The food was great and perfect in its taste. I would gladly recommend restaurant Edvard.

1. At check-in only one reception desk was working and there was a queue. After a long drive it was unpleasant to wait more than 20 minutes. 2. At the first cleaning they left the coffee cup not washed, did not add cosmetic items (cotton pads, ear buds, sanitary bag), shampoo and shower gel. After a comment at the reception there were no more questions about cleaning, everything was enough. 3. There were only 2 bottles of water for 3 people. The situation was also resolved after contacting the reception. 4. The most unpleasant moment was to see in the lobby the mobsters as if from the 90's (so-called "bratki") in tracksuits and strange behavior. Watching them for a few days in a row, it was clear that they were "security" for some of the russian guests of the hotel. The three guys were constantly looking at the guests in the lobby and sometimes made movements imitating a punch. After that the desire to spend a couple of hours in the lobby with a glass of Prosecco was gone, because there was no sense of comfort. It was unexpected to see such characters in a hotel of this level.

location is prime. service is of quality and good attitude. staff are super friendly and helpful all the time.

cleanness of the facility is bellow expectation. more effort is required specially on room cleaning on daily basis.

ambient

there is no reason for negative remark

very exclusive furniture, very attentive staff, great service, all free mini bar

some of the great furniture pieces got some age

spacious and calm - wonderful location and super staff

nothing

very nicely laid out, excellent location, superb room

smoking room in foyer wasn’t secure - smoke smell was coming into main foyer

Did not try breakfast. But someone used my name and room number and it was charged to me.

Bathroom is narrow for two. Towels and toiletries were not replaced. No shower caps except for the one provided the first day. Someone used my name and room nuber and charged breakfast and lunch. The hotel would not delete from the bill but promised to reimburse. That is strange and unsatisfactory. We went through all the signatures and charges together and it was clear that these two charges had a different signature.

excellent service and standard of hotel. Very well located for walking into Vienna. We had a room upgrade which was a lovely surprise.

The breakfast and dinner options were quite expensive

staff nice, spa good.

pool very small, breakfast v expensive

Nice location, nice lobby

The room was noisy, in the early morning, in spite of the fact that it was not facing the main street. At the check out I had to ask 2-3 times for the invoice

Everything as expected, awesome bed and breakfast, cozy spa.

Great Hotel, a real 5* experience and amazing room.

room was a bit too much heated and underfloor heating is not my favourite

Very good stay, Good rooms, Friendly staff, Amazing spa, Close to city center (15 min walking) Free water and mini-bar

Queue to have a breakfast. May be they need more staff for that. I was charged 2 times for stay, hope I will get a refund soon as promised.

1.the feeling of luxury is definitely present 2.professional staff 3.very attentive entrance employees 4.the suit was incredible 5.one of the best rain showers I ever tried 6.bathtub was of very good size 7.the lobby is majestic maybe better than the pictures

1.having the view of the rooms inside the hotel is strange 2.orders tend to be late because of how busy the hotel is 3. the location could’ve been better it’s a little far away from the center 3.All of what I mentioned is minor compared to the original issue it’s the steps that you can hear them all the time children running on the upper floor was so loud it was really annoying as well as people who pass through your floor you can hear them as well, if you are someone who prefers to stay in quite hotels consider something else

The breakfast was incredible, pay extra and get it! Huge selection of gourmet food, champagne and treated like kings and queens especially by Diane. Attention to detail from this hotel was outstanding, I've never stayed anywhere with such high standards like the Palais Hansen Kempinski. We were lucky to get an early check-in and that made a wonderful start to our trip. We were spoilt to a corner suite, the room was heavenly, the staff would come and go without you knowing and I was treated to a special gift from the lady in red. The spa is one of the best I have ever experienced, we had it to ourselves 2 morning's. Calm, beautiful and serene. We loved Vienna but the hotel was our highlight. I will be searching for Kempinski hotels everywhere I travel now.

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