Hotel Neptuno, Valencia

Location

there was a strong sewage smell quite often, both in my room and in common areas

That it was at the beach Had restaurants near by

Could do with a proper bar area . It seemed to be at the restaurant .

great location by the beach

Very clean and comfy rooms, complimentary toiletries provided. Very friendly staff, helpful and accessible 24/7. Location is outstanding - you can see the beach from the restaurant windows and feel as if you are on the beachfront.

Overall experience was very very good across our two night stay. Only very very minor - conditioner would be a nice bonus included in the toiletries (very much NOT a necessity though!) and complimentary coffee was decaf only.

All the staff (reception, housekeeping and restaurant) were friendly and helpful, all were very happy to help us with our questions etc., couldn't ask for more from them. The photo's online of our room was accurate to what we had when we checked in and water provided in the mini-fridge free of charge, all the basics you would expect in the room including a safe, tea/coffee making and minifridge, bathroom items provided (including disposable razor, soap/shampoo/bodywash etc.), breakfast was good with fresh scrambled eggs made to order (however, there are a lot of options for breakfast locally which were less expensive), location is excellent, right on the beach front (beach towels are provided in the room which was good). Had a lovely stay here.

had a nice stay, nothing we "didn't like"

I liked the location. Very accessible and excellent for transport to the centre.

Location

The disco en frente. It is loud.

Everything Location, value for money, cleanliness, staff Facilities like a 5* hotel Nothing to dislike

Everything was perfect

Beautiful hotel on the beach. All the staff are lovely and Gerardo is exceptional he is super helpful and friendly. It's a great location and has some great restaurants nearby. Breakfast has a great variety and there is no excuse not to be healthy as well as opportunities to indulge.

The spa is lovely but you have to pay to use it. The gym is free and is basic.

Super !

Nothing

The staff were so helpful. The room clean. Bed extremely comfortable.

Breakfast nice - basic buffet with option to have a chef cook eggs and omelets.

The staff were excellent and very professional despite the surrounding flood conditions.

We enjoyed our stay and would definitely return in future. Nothing negative to say at all except the weather was quite poor. Something the bright staff took in their stride.

The breakfast was delicious Every thing you needed was served

Beautiful location, hotel smelt wonderful . One member of staff greeted us with a smile

One member of staff a lady seemed very miserable, made me uncomfortable.

Location on the beach front was excellent, Lots of restaurants in the locality, local Bus and Tram services 100 meters away.

Paper cups in the hotel room for when you made tea or coffee yourself.

It had lovely view of the beach

It was extremely noisy with the music coming from the beach club even with ear plugs in we couldn’t sleep with the noise

Location, right on beach

Slow service in bar. Saw at least 5 customers wait for 10 minutes to be served, then left in disgust

Hotel well located at end of row. Room well appointed and very clean. Staff very efficient.

ALL GOOD.

Good location and amazing beach

The noise at night made it difficult to sleep

Location and beach front

Very clean

Right next to the beach, clean. Complimentary Water and cans in Fridge was very much appreciated.

Foyer/reception area over perfumed. 4pm check in time is very late. They have a Spa but massage was lacking. No music, and curt but technically good massage. Breakfast is €18pp if you pay as you go, but not worth it in my opinion. Basic, and bacon and small sausages were very over cooked and dripping in grease. One bar staff during day was quite rude, banging drinks on table without a hello. Others were nice however.

it was a bit loud at night

Fantastic location- friendly staff and very helpful.

No tea cups or regular size cups for North American style coffee.

Great location by the beach, nice building and pleasant sun bathing terrace on the roof. Staff were very pleasant.

Only a splash pool on the roof. A bit noisy due to being situated on a busy corner. Quite expensive. We went half board which was nice but a bit hit and miss on the quality. Definitely adequate portions though.

The roof pool was lovely for a toddler, access to the beach was very easy, room service was fast and reasonably priced (though options limited), mini bar items were complimentary

Mattress and pillow were not the best. We had the option of only a sheet or a very heavy blanket. Something middle weight would have been helpful for hot hot summer nights with AC on as AC vents blew directly into the bed but it was too hot to leave them off.

Location and views were amazing

The beach club noise kept us awake until 3am a couple of nights.

Staff at front desk very helpful and efficient

Restaurant staff easily distracted and unfortunately one dish was under cooked (as agreed by staff) Instead of being replaced it was microwaved! Made it inedible. Shame didn’t eat there again.

On the beachfront

Close to the Beach

My room Window was showing to the elevator

Cleanliness friendly staff beside the beach Rooftop area to sun bade

Noisy from a concert

Good breakfast, friendly staff

Noise levels are high, and remain until around 4am (night clubs nearby are very loud) so if sleeping is your things, go somewhere else

Hotel is right next to the beach and many restaurants.

Can’t hear the TV. They must of rigi the TV sound

Great staff, very clean. Location was beachfront, however beach club music exceptipnally loud until 3 in the morning spolit the visit

Very friendly staff

The roof top pool was very small

Close to the beach, clean, big rooms.

Was a bit loud during the nights, as it is close to the club/summer concert arena. No normal mini fridge, just mini bar, so a bit hard to store any food/leftovers as the temp is not cold enough. No microwave.

This hotel is recommended for a city trip to Valencia. The location next to the harbor and the beach is ideal for a walk along the promenade. There is a streetcar stop and various bus lines nearby, making it easy to get into the city. There is also a hop-on hop-off bus stop nearby. Our room on the harbor side was large enough and functionally furnished considering that we were out and about all day and were only in the room to sleep. In the evening the music (bass) from the nearby beach club could be heard, but we didn't mind. The room was clean and the room service was very reliable. The breakfast buffet had a good selection of meats, cheeses and fruit and egg dishes were freshly prepared. A good start to a day in the city. All in all a successful stay and we would come again.

Our only criticism concerns the staff at reception. When we entered the lobby, we never heard a "Hola" or "Buenos días" or saw a smiling face that would have made us feel welcome. This is not what we are used to from Spanish hotels.

Great location by beach and port, nice sea view room.

Night club in port playing music until 4am, so conscious of it even with windows closed and AC on.

The room was very confortable , sea view fantastic, location perfect, breakfast simple and good, staff friendly and gentle. We’ll recommend and come back for sure.

The breakfast was outstanding. Very friendly staff. Excellent service. The view to the beach was super!

The spa was too hot... when you come out of the sauna you want a cooler room not 32degrees...

Close to beach, good breakfast, friendly staff.

We stayed 2 nites, one nite in a fancy suite facing the ocean, the second nite in a small room facing away from the beach. The smaller room was much better because we couldn't hear the Disco music that was playing on the beach til 4 AM.

Location AMAZING though the music is unbearable - but that's not the hotel's fault!

Great location

No coffee in the room

Excellent location, well appointed

Great value and fantastic staff.

The noise from the open air night club until 4am

Clean and modern in a great location.

Very poor WiFi service. Late night disco across plaza can be annoying

Location was great. Never tried the breakfast.

Room was small

Location was perfect. Breakfast very expensive so didn't use it

Expensive breakfast

Location and hotel facilities are great.

A bit too noisy with music coming from various clubs/venues.