SoHo Metropolitan Hotel, Toronto

The large bathroom, the bathtub and shower, the housekeeping is doing a great job

The room door bangs quite loudly and quite heavy

I love everything here especially the floor heat in the bathroom, I’m actually thinking about getting one for my house hehe.

The mattress is a bit too soft and the bathroom sink is clogged.

Great location, clean spacious room, quiet and good amenities

Room service wasn’t 24 hours

The welcome - the above and beyond support and care - concierge and his team making it special Exceptional

No comment to make

Clean plus amazing service, it was a spontaneous last minute decision so we needed a new iPhone charger & other small amenities & the front desk helped supply everything we needed. The beds are absolutely PERFECT! Plus the bath tubs & heated bathroom floors are to die for

N/A

Staff at the hotel were fantastic. The atmosphere was nice and laid back and the room itself was perfect for us with very comfortable bed an luxurious bathroom. Staff were really nice and helpful throughout our stay and very accomodating by allowing us to extend our stay numerous times at short notice due to unforseen personal circumstances.

no complaints

Beautiful room! The heated floors in the bathroom are delightful, and the shower was amazing. You couldn't have a better location if you're enjoying downtown Toronto.

That we couldn't stay longer!!

Great location. Great amenities in the room. Well-sized rooms. Generous checkout time. Lovely staff.

All really good - however, the pool and jacuzzi could do with some extra love.

Total comfort and excellent service from start to finish

Only tiny negative was access to pool from changing rooms though gym was a little odd

The staff, the design and the confortable bed. The concierge service was perfect.

The pool could have seating area/lounge chairs

Super clean and comfortable Friendly staff The café at the lobby was great

The hotel is expensive (with parking around 500 CAD per night)

Location. Very clean. Big room

Expensive parking.

Good location. 10-15 minute walk from Union Station. Room had view of CN tower and Rogers stadium, both very close to walk to. Relatively close to streetcar links and subway. Staff very courteous and professional. Nice room, good bathroom facilities, nice shower and bath. Heated floor a treat in winter. House-keeping tidied each day (not like some hotels that have kept house-keeping on request since the pandemic). Surrounding area felt safe (relatively to the rest of Toronto) we travel a lot by foot and no concern coming back at night. Hotel is close (10 minute walk) to where a lot of tours depart for Niagara Falls trips. Number of vegan places for breakfast brunch within 15-20 minute walk (Bloomers bakery, Bunners, Fresh Kitchen + Juice. Evviva is 5-10 minutes away, not vegan but has full vegan menu) if that's your thing.

Nothing not to like, just nothing that extra bit special that would tip the rating into exceptional. Feels like you are getting what you pay for and you are paying for quality room and good staff.

Beautiful, clean and staff was amazing.

Restaurant and cafe in lobby were amazing.

Friendly and helpful staff. We had a minor issue with our room and they immediately moved us to another. Concierge was ready with restaurant recommendations and directions. The fitness center was very well equipped.

Parking is way too expensive in the hotel lot.

We loved this hotel. The staff was extremely friendly and helpful. Everything was very clean. The suite we booked was spacious and we loved the heated floors in the bathroom. It was so convenient for Rogers Centre and the CN Tower. Whenever we return to Toronto, we will undoubtedly stay here again.

Comfortable bed, great location and room!

It was beautiful and the staff was incredibly helpful.

That I couldn’t stay longer!

Hotel was beautiful , clean, staff was sooooo friendly and accommodating

N/a

The room was great, a good size and well stocked with everything we required. The walk-in robe was a bonus and the bathroom great. The hotel is in a good location for tourist attractions and restaurants etc.

The price for this hotel was high in comparison to other hotels we booked for our 6-week holiday. Maybe all of Toronto's accommodation is expensive, I'm not sure. In most hotels the reception and concierge staff acknowledge guests when they walk by, but this was rarely the case at the Soho hotel Toronto. Not a major complaint but still....

The stuff was super friendly & so helpful

Lobby is very small

It clean and very modern. Extremely comfortable and located in a very central area around a busy entrainment area.

The mini bar wasn't complimentary and no price list. I called the concierge for a list and it never came

the heated floors in the bathroom didn't appear to be working

The room was very comfortable. The staff were so friendly and helpful. The restaurant attached was really lovely- staff food and atmosphere all great

Nothing at all to complain about.

Very clean. Smelt great. Beds were super comfy.

Parking garage was excellent, Gym was very well equipped, Cafe brilliant for breakfast/lunch, Room was very comfortable, the concierge was very helpful and found us an excellent restaurant very near. Great location.

Nothing

Loved the hotel, super staff, front desk staff were exceptional... they would go out of there way for the guests..

Super bed... super staff. Great location... hotel very quiet. We will return...

Spacious room, helpful staff. Quiet at night.

Quite expensive and no breakfast option. There is a café that is quite good but pricy.

Services/Amenities Offered Come and Go priveleges for parking Close to lots of great venues

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Everything

Nothing

Beautiful clean rooms and friendly staff

Expensive, as are all hotels in Toronto.

We have stayed at this property 3 times now and absolutely love it. Staff is so kind. Great location and very reasonably rates considering the location of the property. I highly recommend this hotel

I think the parking price could be a bit better. I had a friend park in the same parking garage as me with the same length of stay upon leaving they were charged 26 dollars and I was charged 96.00. Price should be the same for anyone that uses it.

Cleanliness, spacious and friendly staff.

Nothing stood out.

They listened to my request and decorated the room for my girlfriend’s bday.

The floor didn’t feel like it was too heated. The plug that stops the water from draining in the bathtub wasn’t working well. We felt like water was draining and weren’t able to have a proper bath might.

It was very clean, gorgeous, and comfy. The gym looked well-equipped, and the two swimming pools made my day! I got a wonderful surprise by having my room decorated with flowers, balloons and some candies after I told the staff it was my Wedding anniversary! My special thanks to Xavier and Thom.

No complains.

location and cafe

the rrom was dark

Our room was excellent and had nice touches like a heated floor in the bathroom and bottled water which was replenished every day. Staff members were also very friendly. Our room was quiet which made for a good night's sleep and the hotel is in a good location for exploring Toronto.

We had dinner in the restaurant once. Both of our pizzas were cold when served and we were also charged $8.50 for water when every other place we dined had provided free water.

The room was fine.

Breakfast was a joke. No cereal, no choice of bread, no sausage etc. Very thin, bland and overcooked, overpriced omelette. Place appeared to be trying for the ‘trendy cafe’ vibe. Because I and 7 colleagues had our flight cancelled and there was nothing else available had to book 8 rooms at this very expensive hote. We were only there for a sleepover and after paying all that money we expected something ‘above normal’ at breakfast and not something that a roadside inn would put to shame. By the way, we’re a touring band of musicians who stay in over 100 hotels a year so we know what value is and how important breakfast is to a traveler.

The cafe and the restaurant food was great!!

Staying at this hotel was a great experience, almost everything was perfect. We will definitely be staying here again. We spend some time at the gym and pool and we really like both.

The beds could be improved. The mattress in our room was not too comfortable and it should be replaced but besides that, everything else was perfect in our room and the hotel amenities.

The location is great. The bedrooms were a great size and very comfortable. The staff were very friendly. I particularly want to call out the girl at reception who checked us in ver late on Wed night/very early on Thur morning (7/8th Aug) I didn’t catch her name but She was exceptionally friendly.; a credit to your hotel and she makes a very good first impression. 👏👏

Very clean, beautiful room, great location, and very friendly, attentive staff.

One tiny thing - on our first day we could only get lukewarm water in the shower. It could be that it was a popular time of day for using the shower, as apart from that one instance the temperature was great!

All staff members were friendly, courteous, and extremely helpful. Nish at the front desk helped in providing a refrigerator in our room. Xavier and his concierge team were fabulous and always willing to help us when booking certain visits around Toronto, such as the Niagara Falls tour and tickets to see a baseball game. The room was spacious, with an excellent layout. The pool and gym were very good. We loved the ice machine on our floor. The location of the SOHO hotel was fantastic - near restaurants, convenience stores, as well as the CN Tower and the Rogers Centre.

When the room was cleaned, drinking glasses were not replaced, so we had to call up for them (they were promptly brought up). The cleanliness could have been a little better as surfaces were dusty/ not wiped down, i.e., table in room, top of toilet cistern. The layout of the pool and changing rooms meant that after a swim, you would have to enter the gym dripping water onto the floor to get to the changing room. A design flaw for sure.

Location and accommodation

Expensive parking. Room service was sketchy.

Great location. Hotel really nice, great gym, friendly staff.

Expensive for what it was. Housekeeping was a little hit and miss.

Staff was great… location was great… on property restaurants were GREAT!

Room: I did not expect it to be big. I was checking the photos posted on Booking.com and when we arrived in the room, the room was massive. Bathroom: It has everything you need, it is clean and spacious. Location: walking distance to almost everything. lobby: It smells good and fresh Staff: They were very friendly and accommodating Parking: The basement parking space is safe and reasonable for the price.

Aircondition - we went during summertime, so the temperature outside was around 75-80F, there were times we needed the room to be cooler but the temperature was just at 75F and would not go any lower.

100% recommend this property!! Staff went above and beyond to accommodate us after the property we had originally booked told us upon arrival that they could not accommodate us. The SoHo Hotel in Toronto (and their staff), is exceptional!! The property is very clean, the room we stayed in was superb!! Clean, comfortable and very safe. The price of the room was slightly more than I had anticipated paying, but was well worth it. I cannot say enough good things about this property!

Nothing

It was Good . love the location

the should advertise the pool as a gym pool not a resort pool

Location, Quality of the bed linens/towels/bath products/furniture, Frette bathrobes and motorized blackout curtains!! Friendly/accommodating staff and great casual breakfast/lunch dining option in the lobby.