Shangri-La Hotel, Toronto

Great location, near subway station, trains, easy access to Billy Bishop Airport. Lots of dining options and cafes.

Lobby and resto lounges are beautiful and nice experience. Service was very good. Room was just okay. In room dinning lacked options, menu was very limited. Didn’t feel 5-star.

Check in was easy, we got a good upgrade to room with a view at a reasonable price. We had a cake delivered to our room to celebrate our anniversary .

Nothing

Beautiful room with a view of the CN Tower, friendly staff, very clean, comfortable beds.

From staff, room cleanliness, in room dining to restaurant all were very good as always

N/A

Room was great. Leisure facilities, pool area, was fabulous. Lovely atrium area.

Lobby was great

Room seem to be a little outdated

Great location. Comfortable rooms. Nice amenities.

Room was not ready at check-in. It took 2 hours to have access to it.

Polite stuff and nice rooms. The hotel is quite over-priced compared to what it represents

It’s freezing cold inside - though it’s the main problem in many Canadian and American places. You have to wear a sweater inside even when it’s +26 outside. And the swimming pool is not nice at all… very smelly

Location the amenities great customer service

NA

everything

Very friendly staff, excellent location, great restaurant

Expected more for the price

The location is great. The bed was comfy and the shower was nice. The tea was lovely.

The welcome was a little flat/ cold. The customer service was a little poor. Was just an underwhelming experience, which is a shame I was looking forward to it. There is better experiences in toronto for the same rate. The decor looks tired. The lobby design is tired and cluttered.

absolutely spectacular! i have tried every hotel in the city (on a quest to find the best) and the shangri-la is my new favourite!! the pool and sauna were our favourite amenity. will definitely be coming back again and again.

Excellent everything

I loved the facility. It was beyond what I expected. I also like how close it was to everything.

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Staff attentiveness and amenities are spectacular. Bosk is upscale adult drinks and dining.

They could use less attractive staff to avoid temptation. Everyone is perfectly professional, so don't take that wrong. They just know what they are doing.

They made my husband's birthday extra special. They went the extra mile, and we appreciated everything they did for us. The best team is working there! See you again

Room, Staff Pool Location Service

N/a

room size

loud party for three nights in the hotel function rooms, Thursday, Friday and Saturday was offered a 10CAD box of chocolates as compensation, ignored for two days until I had a hissy fit. so loud couldn't sleep

Excellent location, Dean from Concierge was brilliant and the rooms are really nice

Room is awesome, hotel is just wonderful

breakfast service very, very slow and unattentive

Breakfast was a La carte and offered many wonderful choices. The omelettes and hash browns were perfection. The dinner menu offered less choices but the food was still very good. It is the staff at this hotel that makes a stay so pleasant. From check in to check out, we could not have been treated more graciously.

I did not care for having to be seated by a hostess in the lobby area. There are plentiful couches, large chairs and low table groupings but only a hostess can seat you during most of the day and night even if there’s open seats that don’t have “reserved signs”. The hotel serves a nice tea there in the afternoon and those tables have reserved signs on them. This is not a big deal but after my decades of travel I’ve never seen a hotel that doesn’t allow its guests to sit freely in the main lobby.

Nice room, good location

Wifi

I liked the hotel service and the restaurant.

there is nothing in particular that I didn't like

EVERYTHING WAS PERFECT.

Room cleanliness and comfort were 5 star

Reception and restaurant staff service was subpar for a 5 star property. Disappointed with our dinner at Bosk (salades looked premade), wine bottles was brought cold to the table, but breakfast was good. I prefer the Ritz Carlton over your property.

As always staff are number one here. Always professional and friendly.

Not applicable

The hotel scheduled maintenance that shut off all power from midnight until 6am which meant we had to pack, shower and dress by light of the emergency flashlight. There was no notification of this in advance other than a discreet note left on the desk of our room at turndown service, mere hours before said power outage. Service at the restaurant was incredibly slow and the food was poor. They offered fresh squeezed juice and poured tropicana into glasses. There was a lot of dust in the room. Everything was just “ok” and mediocre. Not worth what we paid.

very clean very friendly staff and nice environment

it is too loud from the street at night time

Location, facilities.

I hope the charging dock has built-in adapters for type C. Currently there’s only type A which is out of date :(.

The staff - from front desk to valet to room service were exceptional. The room was elegant and beautifully designed with great amenities and details. Totally worth it.

Nothing - everything was excellent

The friendly staff, nothing was too much trouble. The hotel was meticulously clean and the food amazing.

I can’t think of anything.

The staff were the most professional & warm/friendliest people- round-the-clock. Everything from our check-in, to turn-down, to when I lost my watch (they found it), late night Uber delivery, breakfast service... it was a great stay

I wish there was lighting & some type of awning for rain on the terrace in our room. That would have really stepped our room to another level! But that said, still an excellent room!

Excellent customer service Lovely clean hotel Excellent facilities spa , pool and gym Location downtown perfect

Nil

Highly professional and respectful staff and receptions.

nothing in particular

Exceptional room with terrace. Good location with easy walk to train station. Staff was very attentive.

High price

4th stay. It was as always a great stay. From the room, the food to the staff. The staff make this hotel the best.

Doesn't apply.