Shangri-La Hotel, Toronto
More photosThe Shangri-La Toronto is a striking 65-story skyscraper that has defined the city skyline since opening in 2012. Designed by architect James K.M. Cheng, the building’s construction involved a fascinating archaeological journey; the site once housed the historic “Bishop’s Block,” and developers spent months excavating the land, uncovering numerous artifacts from Toronto’s early history before building one of the deepest foundations in Canada.
The hotel seamlessly blends modern luxury with traditional Asian elegance. A standout feature is the 40-ton “Rising” sculpture by Chinese artist Zhang Huan at the entrance, which symbolizes the integration of nature and city life—a theme echoed by the metal birds decorating the lobby ceiling. Inside, you’ll find a serene environment filled with natural stone and wood, plus a unique, high-tech touch: every room comes with an iPad to easily manage dining and amenities.
For those looking to unwind, the hotel’s wellness offerings are second to none. The Miraj Hammam Spa provides an authentic Middle Eastern steam experience, and there is even an urban beehive on the third-floor terrace that produces local honey used in the hotel’s culinary creations.
Its location between the Financial and Entertainment districts puts you in the thick of the action. You are within walking distance of the iconic CN Tower, the Frank Gehry-redesigned Art Gallery of Ontario, and the vibrant shops of the Eaton Centre. Whether you’re catching a show or exploring the nearby historic districts, it is a perfectly placed urban sanctuary.
Expert reviews
“Cost will keep most away, but for those looking for a splurge (or exercising a corporate account), the Shangri-La Toronto offers the standard high level of service and comfort the chain has become known for.”
“Shangri-La puts an arty twist on its traditional East-meets-West aesthetic. Witness the stunning Chinese sculpture of a flock of birds taking flight just outside the entrance. Inside, you’ll find natural wooden screens, delicate accents, and large-scale ink paintings.”
Featured as Fodor’s Choice in Toronto.
“Shangri-La Toronto stands out for its blend of modern luxury with traditional Chinese décor. Throughout the space, the aesthetic relies on natural elements, with plenty of wood and natural stone accents (the 40-ton metal tree statue just outside the hotel symbolizes the integration of nature and city life).”
“Brimming with an elegant, international flavour, the warm and welcoming Shangri-La embodies total luxury. Its renowned lobby, luring both locals and travellers, is really an urban living room in the heart of the city, featuring live music every day of the week.”
What guests liked
- Clean rooms
- Friendly staff
- Great lounge
- Great location
- Comfortable beds
Location
Recent guest reviews
22 September 2025
Great hotel in central location
Check in was easy, we got a good upgrade to room with a view at a reasonable price. We had a cake delivered to our room to celebrate our anniversary .
Nothing
22 September 2025
Comfortable Clean & Friendly
Beautiful room with a view of the CN Tower, friendly staff, very clean, comfortable beds.
11 September 2025
It could have been better - needs more attention to detail.
Lobby was great
Room seem to be a little outdated
21 July 2025
Comfort and Luxury awaits you!
Location the amenities great customer service
NA
12 July 2025
Best City hotel
Very friendly staff, excellent location, great restaurant
27 May 2025
Gutted as it was Underwhelming
The location is great. The bed was comfy and the shower was nice. The tea was lovely.
The welcome was a little flat/ cold. The customer service was a little poor. Was just an underwhelming experience, which is a shame I was looking forward to it. There is better experiences in toronto for the same rate. The decor looks tired. The lobby design is tired and cluttered.
14 April 2025
a must stay!! worth every penny
absolutely spectacular! i have tried every hotel in the city (on a quest to find the best) and the shangri-la is my new favourite!! the pool and sauna were our favourite amenity. will definitely be coming back again and again.
26 January 2025
Shagra -LA oh la la
Staff attentiveness and amenities are spectacular. Bosk is upscale adult drinks and dining.
They could use less attractive staff to avoid temptation. Everyone is perfectly professional, so don't take that wrong. They just know what they are doing.
22 October 2024
It was fantastic
Room,
Staff
Pool
Location
Service
N/a
14 October 2024
Not worth the money
room size
loud party for three nights in the hotel function rooms, Thursday, Friday and Saturday
was offered a 10CAD box of chocolates as compensation, ignored for two days until I had a hissy fit. so loud couldn't sleep
31 August 2024
Perfect for 3 nights in Toronto
Excellent location, Dean from Concierge was brilliant and the rooms are really nice
5 July 2024
Beautiful hotel, gracious hospitality
Breakfast was a La carte and offered many wonderful choices. The omelettes and hash browns were perfection. The dinner menu offered less choices but the food was still very good. It is the staff at this hotel that makes a stay so pleasant. From check in to check out, we could not have been treated more graciously.
I did not care for having to be seated by a hostess in the lobby area. There are plentiful couches, large chairs and low table groupings but only a hostess can seat you during most of the day and night even if there’s open seats that don’t have “reserved signs”. The hotel serves a nice tea there in the afternoon and those tables have reserved signs on them. This is not a big deal but after my decades of travel I’ve never seen a hotel that doesn’t allow its guests to sit freely in the main lobby.
4 July 2024
Nice hotel, good location, beautiful rooms
Nice room, good location
Wifi
17 October 2023
Not worth it
The hotel scheduled maintenance that shut off all power from midnight until 6am which meant we had to pack, shower and dress by light of the emergency flashlight. There was no notification of this in advance other than a discreet note left on the desk of our room at turndown service, mere hours before said power outage. Service at the restaurant was incredibly slow and the food was poor. They offered fresh squeezed juice and poured tropicana into glasses. There was a lot of dust in the room. Everything was just “ok” and mediocre. Not worth what we paid.
4 September 2023
Spa weekend, see you again!
The staff were the most professional & warm/friendliest people- round-the-clock. Everything from our check-in, to turn-down, to when I lost my watch (they found it), late night Uber delivery, breakfast service... it was a great stay
I wish there was lighting & some type of awning for rain on the terrace in our room. That would have really stepped our room to another level! But that said, still an excellent room!
9 August 2023
Very accommodating, helpful, respectful, understanding, and most importantly: professional staff. Hotel facilities is 5
Highly professional and respectful staff and receptions.
nothing in particular
Hotel facilities
Food & Drink
- - Restaurant
- - Bar
General
- - Room service
- - Non-smoking rooms
- - Facilities for disabled guests
- - Family rooms
- - Lift
- - Soundproof rooms
- - Car hire
- - Heating
- - Allergy-free room
- - Non-smoking throughout
- - Air conditioning
- - Pet bowls
Business facilities
- - Meeting/banquet facilities (additional charge)
- - Business centre
- - Fax/photocopying (additional charge)
Reception services
- - 24-hour front desk
- - Express check-in/check-out
- - Luggage storage
- - ATM/cash machine on site
- - Concierge service
Activities
- - Sauna
- - Fitness centre
- - Spa & wellness centre (additional charge)
- - Massage (additional charge)
- - Hot tub/Jacuzzi
- - Cycling
- - Hammam (additional charge)
- - Indoor pool
- - Indoor pool (all year)
- - Spa facilities
- - Steam room
- - Spa lounge/relaxation area
- - Spa/wellness packages
- - Fitness
- - Yoga classes
- - Fitness classes
- - Fitness/spa locker rooms
- - Temporary art galleries
- - Live music/performance
Outdoors
- - Garden
- - Terrace
Cleaning services
- - Laundry (additional charge)
- - Dry cleaning (additional charge)
- - Ironing service (additional charge)
- - Trouser press (additional charge)
- - Daily housekeeping
Parking
- - Parking garage
- - Electric vehicle charging station
Pool and wellness
- - Heated pool
- - Swimming pool
Miscellaneous
- - 24-hour security
- - Key access
- - Key card access
- - Security alarm
- - Smoke alarms
- - CCTV in common areas
- - CCTV outside property
- - Fire extinguishers
- - Thermometers for guests provided by property
- - Face masks for guests available
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27 April 2026
Exceptionnale as always! Best customer service!