Fairmont Royal York Hotel, Toronto

Location was great! Walking distance to CN tower, Scotiabank stadium and Hockey Hall of fame.

Having to pay for WiFi is something minor, but such a turn off! Especially if you welcome international travelers who don’t have a data plan, you’d forse them. Can’t name one place in Europe or the US where it wasn’t included in the last couple of years. The rooms are very run down, the hallways had holes covered up but not pained. Body lotion in the room empty all days during our stay. At check out (11:40) only one staff member manning the front desk - resulting in long lines. It didn’t have the ‘grand’ feeling you’d expect.

The room was clean. Linen and towels were clean.

Breakfast was not included in room rate. Bathroom door handle from inside was broken I had to call the bell desk multiple times to request someone to pick up my luggage but no one came. I had to bring it down myself after waiting 25 min for some to come.

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Location and Holiday display

We found an m& m under our chair in room- it did not belong to us- and found after we had been in our room- it made us wonder if someone had been I. Our room - otherwise no concerns

Comfort and professionalism and politeness of all the employees.

The heating system was more loud than what I remember from previous visits.

almost every thing

The bath and no breakfast buffet

Location was amazing. It’s an iconic hotel.

Rooms were reeeeally dated. Especially the bathrooms.

The Library Bar is so beautiful. The mood, staff in particular Joe behind the bar. Exceptional knowledge and customer service

The architecture. The staff make you feel welcome.

Proximity to everything from attractions, bars, restaurants and directly across from Union Station

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I liked the entrance and hallways. The staff were very good to tend to our handicap needs.

There was no exhaust fan in the bathroom. The view from the window wasn't anything to brag about.

Perfect location for an overnight stay and then back to pearson in the morning

Nothing. Maybe coffee in the lobby

Location and staff

Bathroom is dated and water pressure in the shower not strong, some age stain on tile

For the most part, the staff was patient, well trained, and amenable

The staff

Location was perfect

The hotel is in a good location and it is easy to access everywhere, but compared to the money you pay, you don't see an interesting room, the room had no air conditioning at all and you had to open the window to change the air, the view of the window is towards a wall with There were only windows for the luxury queen room. During my stay, one day when I was sitting in the lounge and relaxing, a group of staff came to the hotel lobby to strike and loudly protested. This was understandable, but I expected an apology email from the Hotel which never happened,I was checking something with reception and asked if this is going to continue, and the receptionist guy gave me his attitude look said no and did not apologize.

Breakfast was phenomenal,staff was exceptionally helpful! Perfect location for our intentions and proximity to the main purpose for our trip. Very accommodating to our needs when we arrived prior to actual check in.took care of our bag and messaged us when the room was ready and our bag was awaiting us in the room. I don’t think we really took advantage of all the imeneties but also didn’t take advantage of asking. My bad

Not much in your control really. A better view but being on the 14th floor I really shouldn’t expect more.the city has just grown around you. I didn’t ask what was included in the package for our stay I fear that I made a poor choice for an overnight stay. Would I make the same choice again? Very likely but maybe for a less expensive room.

Centrally located, maybe not the best area of the city it but wasn't bad. In front of Union station. Horton's right around the corner for early morning breakfast/coffee. Covered self-parking was around 25(?)/day with direct access to hotel (piper st alley (hard to find) or via wellington). Steak was really good.

Dead roach in room, and the housekeeper missed it every time... Yea I could have mentioned it but wanted to see how well they cleaned. Coffee machine was broken but was replaced on day 2. Desserts were 'fine' and a little on the small side. Burger was 'ok'. Internet access is expensive (two tiers, first one was fine), it should be standard for what this place costs. Valet parking is expensive so do homework on the parking garage on Wellington. I am all for splurging at a Luxury hotel, but little things need improvements.

Convenient location opposite Union station where the train for Pearson Int’l airport arrives. The hotel connects directly to the PATH, the underground network of streets and shops and services. The Fairmont is beautiful historic building which we really enjoyed seeing. It is well appointed and comfortable.

Our room was next to the service lift shaft so a bit of extra noise there. The lobby bar is very popular in the after work hours so noise levels were cacophonous and off putting for us.

Check in and out were easy. Hotel is gorgeous.

Concierge Sylvia was very helpful and pleasant.

Lack of MSNBC on TV channels was a significant loss. I will advise my friends.

Great location

Washroom was not clean

Room, location and bed were great.

As a result of booking via third party, booking.com, Fairmont Royal York front desk could not answer any questions regarding an early departure. However, i have to add, that in the end, approximately one month later, our questions were answered.

The room was spacious, clean. Complementary water was nice!

Please give free wifi without creating some account. Super annoying. Shouldn't have to do that. And then if you bypass that, you have to pay $15 a day? Seriously? Who does that anymore?

Beautiful hotel

Comfortable

I was charged an exorbitant amount for water & coke—- Even though I did not have housekeeping or change of sheets— It seems like a fair exchange—please advise.

Location was our main purpose for choosing the Royal York. Special treat

Music level in the Reign was always too loud for conversation. We had 3 meals there inviting friends and family and had to ask that the levels were lowered.