Fairmont Royal York Hotel, Toronto

It was so well located to Union Station for travel ,and excellent to walking to events we were interested in. The hotel itself was beautiful and all the lounges were so comfortable and inviting.The staff were exemplary in friendly and helpful.

Grand and opulent

Location. Staff conduct. Cleanliness.

The entrance does not have a ramp which is annoying as one has to lug bags up a staircase. Room did not have safe deposit which was unusual.

The room and the bed were both good and comfortable. The location was also convenient and easy to access. Overall, we had a pleasant stay and were satisfied with the experience.

There was nothing major to dislike. Everything was generally fine, although the room could have been a little quieter at times. Overall, it was still a comfortable and pleasant stay.

Close proximity to the train station.

East wing was not complete.

Always a great stay. Staff is friendly and helpful. Rooms are comfortable and have great views.

I stayed there often over the years and am very familiar with the hotel and the area.

The prices have more than doubled since Covid.

Location is great for business. The lobby and common areas are beautiful.

The rooms are somewhat outdated, but OK. Service at the restaurant and breakfast was slow but amenable.

View of the room

Service and ambience were second to none

Confusing elevator system to limit the floors you could go to

Location, staff, facilities, meals at the restaurant were all outstanding

Fairly pricey

Beautiful lobby bar, nice restaurant, and helpful staff.

Core Toronto with access to Scotia Bank arena

All good

Very good location, very clean

NA

The location is incredibly convenient and the staff are really helpful. The public areas are really high quality and feel very special.

Our room was quite small for a family of 4. The beds are only queen size and there is not a lot of room to move around in either the bedroom or the bathroom

The facility was beautiful, and location was fantastic!
All the staff was super helpful, and especially when I contacted before coming to verify some questions. They inquired about our visit and I mentioned it was for my daughters birthday… then when we checked in they surprised us with a complimentary upgrade and had a birthday treat waiting in our room for my daughter.
Will for sure stay there anytime we are visiting Toronto !!! Amazing !

This hotel is about quality and is essentially superb. Certain of the staff have misunderstood their market.

Certain of the evening bar staff have allowed their enthuiasm to result in over-promisng and over-selling. i explained to the lady in question that this was sadly not qppreciated by me. I prefer to wait patiently for the desired meal to be provided and not bombarded with false promises on timing etc. Also, the music in the Library was much too loud to be comfortable! This suggested a business heading in the wrong direction and is, I believe, not what The Royal York stands for!

Love the ambiance in the building as well as attention to detail. The customer service is top notch.

Nothing

Beds were comfy; rooms were spacious; we were offered a bed on wheels for our daughter to sleep on which helped us be more comfortable as well; they even provided small robes for my kids to use to the pool; they offered umbrellas for use (very helpful); nice to view the photographs on the 2nd floor and the queen elizabeth signed guestbook; beautiful february floral crown display in the lobby

i did get charged for a "consumed" soda and water from the mini bar fridge in the room; that i think must have been removed before we even got there (i was super clear to my kids not to use stuff there and we brought our own and i didn't find any empties of the minibar fridge types about the room); but i didn't care to fight the charge since that's a minimal cost.
also, the slippers were interestingly made out of cork on the bottom and fabric on sides, good for spa i guess, but they got grossly soggy poolside; simple plastic/foam flip flops would have been better i think (just my 2 cents)

Luxury proximity to any transport and the PATH. Lovely resto and bar hangouts

Nothing

Great location .

Rooms need a refurb, water pressure in the showers poor and not much hot water in the mornings .

Comfortable room, nice bed, good desk. Generally very useful and useable amount of space.

The lobby configuration felt busy and confusing.

The location and the staff

Nothing