The Ritz-Carlton Hotel, Toronto

Excellent croissant ! We enjoyed the salt pool and the whirlpool -

Nothing !

The location of the Hotel is great, you are close to all activities and points of interest are a walking distance. The rooms are clean and furnished with everything that you want. I had a special request about my wife's birthday celebration and the hotel really did well in acknowledging my request and making her feel special on her day. Good Job

I think it is good to give option to the guest in using the mini bar inside the room and furnishing it with few items

Breakfast was fab - great choice. Croissants were amazing., staff from the management down were superb Location was excellent as you could walk to most places

Staff were wonderful. Front desk were fabulous - friendly and knowledgeable. Guest services ensured that my son received balloons and treats for his 6th birthday. Concierge were incredibly friendly and polite. Staff appear to have had a high level of training and it really shows. Location is great - downtown but quiet. The outside bar and restaurant was a great space with more fabulous staff, very good food and cocktails.

Pool area was a little dirty and I had to report that the jacuzzi tub was so dirty it was unusable. Also, despite the fact that we we have children, I felt that the hotel should better police the rules of the pool. Older children screaming and throwing balls. Not pleasant for anyone else trying to use the facilities.

Staff was amazing

excellent

excellent

Staff service was exceptional. Broke my makeup remover and asked front desk for some, they brought it up very quickly. Staff respect the privacy sign very much. Super professional service! The rooms and amenities are clean and tidy. Although we did not get the view of CN tower but the other side is still pretty good.

Parking only has valet and its $60/night.

I general it was in every way perfect.

Super clean, great staff!

The pullout sofa was uncomfortable

The staff were extremely pleasant and sincere about making my stay fantastic. The hotel is beautiful and the Club Lounge is a slice of heaven!

Having to leave

Room was spacious, well appointed and absolutely spotless. We were on the 16th floor and had an amazing view of Lake Ontario and the CN Tower. House keeping was spot on with clean towels and bottled water everyday. Breakfast was excellent with a huge range of hot and cold, buffet and a la carte. Staff incredibly polite and helpful.

There really wasn't much not to like. However, the pool is a little small and there isn't much outside seating. The pool isn't manned by staff which meant it was incredibly noisy and busy at times and people were in the pool with wine glasses. Given its location and heritage it is a shame that the hotel does not have a roof top pool, which would be most welcome in the summer months. Having said this the hotel is still worth a stay.

The breakfast was phenomenal. My husband preferred the freshly Made breakfast the second day

Did not have breakfast. Location good.

An outdoor terrace off the pool

It was impeccably clean and remarkably beautiful. The staff members were extremely pleasant and welcoming. I really enjoyed Club Lounge access and the variety of healthy, delicious foods. The immence amount of sunlight flooding our room further elevated my spirit. The bed and linens were a dream and last but definitely not least, the electronic bidet was an exciting adventure!

There was absolutely NOTHING that I did not like.

Friendliness of staff

property was nice but the service in the restaurant TOCA for breakfast was the best.

We were celebrating Eid and the welcome / celebration was heartfelt

Location, food, the staff, the view, room, breakfast, the gym. Everything.

Maybe the elevator could be slightly less noisy in the night. It's not a big deal but I can hear it operating while trying to fall asleep. The swimming pool could also be bigger.

very attentive and friendly staff they couldn’t do enough for you

nothing it was all fabulous

Room is super clean,staff is really friendly I love this hotel. One of my top best favorite.

Everything is so perfect

It exceeded our expectations. This trip was for my 12 year old daughter. It was exactly what was needed walking distance to attractions, excellent spa accommodations, excellent decor, city views included CN tower/Rodgers Stadium/Lake Ontario, front desk staff exceptional, clean hotel from room/hallways/pool area, quiet and relaxing 😌. The hotel experience is consistent from Montreal to Toronto. Normally I do not like hotels except this one, if the area doesn't have one, I will not go. Thank you for giving my family a chance to relax and reset.

Beautiful room with very accommodating, friendly and helpful staff. Staff went out of their way to say hello when we passed and were very helpful in finding and choosing locations for us to dine.

There were a few mistakes made upon checking in, however were quickly remedied.

Very kind and courteous staff . Very child friendly and greeted the kids with a balloon followed by complimentary milk and cookies sent to room . Amazing hospitality.

it’s the perfect oasis to escape the world

I can’t think of a thing that wasn’t perfect

Very well maintained property, valet parking makes it so convenient for my guests and myself