The Ritz-Carlton Hotel, Toronto

There’s nothing I didn’t like about the property, from the room to the amenities!

very accommodating. amazing concierge

nothing

Would expect a more elaborate room for the cost

great location. in walking distance to all of Toronto’s attractions. excellent customer service.

Amazing service, food, and suite

Nothing. Just wish I stayed longer, it was wonderful

EVERYTHING. EXCEPTIONAL SERVICE.

All the service is remarkable and everyone should book at least once in their lifetime

Nothing! absolutely a wonderful and the attention to detail is why this establishment has been a staple and clear example of how great hospitality should be.

very friendly staff, very nice room, big pool area

the automated toilet with heated seat and all kind of massage stuff. the automated light which switched on during the night by just entering the bathroom when I did not want to switch it on and it switched off automatically when I just sat still on the toilet

location very close to our conference event, view on CN tower, comfortable bed. nice living area. nice gym. pool was ok. Japanese modern toilet

value for the money. had a better room at the Germain for cheaper (comfort, luxurious room). room at the ritz seemed smaller than on pictures.

I love everything at Ritz Carlton..from their beautiful suites to spa amenities. Definitely 5 star experience.

Excellent croissant ! We enjoyed the salt pool and the whirlpool -

Nothing !

The location of the Hotel is great, you are close to all activities and points of interest are a walking distance. The rooms are clean and furnished with everything that you want. I had a special request about my wife's birthday celebration and the hotel really did well in acknowledging my request and making her feel special on her day. Good Job

I think it is good to give option to the guest in using the mini bar inside the room and furnishing it with few items

Breakfast was fab - great choice. Croissants were amazing., staff from the management down were superb Location was excellent as you could walk to most places

Staff were wonderful. Front desk were fabulous - friendly and knowledgeable. Guest services ensured that my son received balloons and treats for his 6th birthday. Concierge were incredibly friendly and polite. Staff appear to have had a high level of training and it really shows. Location is great - downtown but quiet. The outside bar and restaurant was a great space with more fabulous staff, very good food and cocktails.

Pool area was a little dirty and I had to report that the jacuzzi tub was so dirty it was unusable. Also, despite the fact that we we have children, I felt that the hotel should better police the rules of the pool. Older children screaming and throwing balls. Not pleasant for anyone else trying to use the facilities.

Staff was amazing

excellent

excellent

Staff service was exceptional. Broke my makeup remover and asked front desk for some, they brought it up very quickly. Staff respect the privacy sign very much. Super professional service! The rooms and amenities are clean and tidy. Although we did not get the view of CN tower but the other side is still pretty good.

Parking only has valet and its $60/night.

I general it was in every way perfect.

Super clean, great staff!

The pullout sofa was uncomfortable

The staff were extremely pleasant and sincere about making my stay fantastic. The hotel is beautiful and the Club Lounge is a slice of heaven!

Having to leave

Room was spacious, well appointed and absolutely spotless. We were on the 16th floor and had an amazing view of Lake Ontario and the CN Tower. House keeping was spot on with clean towels and bottled water everyday. Breakfast was excellent with a huge range of hot and cold, buffet and a la carte. Staff incredibly polite and helpful.

There really wasn't much not to like. However, the pool is a little small and there isn't much outside seating. The pool isn't manned by staff which meant it was incredibly noisy and busy at times and people were in the pool with wine glasses. Given its location and heritage it is a shame that the hotel does not have a roof top pool, which would be most welcome in the summer months. Having said this the hotel is still worth a stay.

The breakfast was phenomenal. My husband preferred the freshly Made breakfast the second day

Did not have breakfast. Location good.

An outdoor terrace off the pool

It was impeccably clean and remarkably beautiful. The staff members were extremely pleasant and welcoming. I really enjoyed Club Lounge access and the variety of healthy, delicious foods. The immence amount of sunlight flooding our room further elevated my spirit. The bed and linens were a dream and last but definitely not least, the electronic bidet was an exciting adventure!

There was absolutely NOTHING that I did not like.

Friendliness of staff