The Ritz-Carlton, Toronto

"Only the location, but that doesn't justify the price or the terrible service."

The "Cons":
"I am beyond disappointed with my stay at the Ritz-Carlton Toronto. For the premium price they charge, the experience was a total failure.

The service was completely lacking—staff were indifferent and unprofessional, which is the last thing you expect from this brand. The room itself was dated, and it felt like they are cutting corners everywhere while still charging luxury rates.

The service at this property is a disgrace to the Ritz-Carlton name. Instead of the expected hospitality, I was met with an air of snobbery and arrogance from the staff that made the entire stay uncomfortable. The 'servants' and front-line employees acted as if they were doing me a favor by assisting me, displaying a level of elitism that is both misplaced and unprofessional. For a hotel that prides itself on service, the behavior here is nothing short of hostile and dismissive

The management showed zero interest in resolving my concerns, making me feel like just another credit card number rather than a valued guest. I’ve stayed in many 5-star hotels, and this was easily the worst value for money I’ve ever experienced. Save your money and go to the Four Seasons or Shangri-La instead. I will never return.

Just location

Over priced for what you get, four seasons and shangri la is much better, annoying staff, rooms are old and need new furniture .

Location was superb

The view is amazing and we received an upgrade to a higher floor. The service is excellent. The room is clean and they have everything you would need in the room. Great hotel

I love everything about property from location, staff, food and safety as a solo traveler.

N/a

The hotel is very luxurious. It was quiet and very clean, and the bed was extremely comfortable. The entire hotel smells wonderful, like a spa. The pool was very nice, too. Every staff person we engaged with was incredibly polite, eager to help, and friendly.

I wish the toilet room in the bathroom had a vent in it. It would also be nice to be able to switch back and forth from the overhead shower head to the handheld shower head, but once you switch it cannot be switched back without turning off the shower.

location, staff interaction, comfort of rooms, restaurant, room service all excellent

I strongly object to Ritz policy concerning Marriott Elite members. No access to guest lounge unless you pay $350 for 1 person.

Beautiful property. Loved the restaurants and cafe in the hotel as well. My room looked beautiful. Very clean and relaxing and the view from the 15th floor was really nice.
Hotel staff were very helpful as well.

The property was great but the area it’s located in financial district is a ghost town on the weekend. Good thing there are restaurants and bars two to three blocks away

The bedding was too hot and heavy

The staff were outstanding

My only complaint was that the beds were not setup as requested on arrival.

Amazing hotel! Superb location. Beautiful rooms. Friendly staff. Absolutely loved it!

We loved this hotel. There was nothing we didn’t like.

Excellent customer service.

Epoch restaurant as not on par with the hotel quality. Menu was limited and not spectacular.

Nice, clean good service.

Location

I was disappointed with the breakfast experience during my recent stay. The breakfast room was small and lacked natural light, which made for an uninviting atmosphere. The selection of food was limited and did not meet the standards I would expect from a hotel of this caliber.

In comparison to my previous stay at the Ritz in Singapore, this experience was a letdown. The quality and variety of the food in Toronto were far inferior. For example, I ordered a simple omelette, which was below average in taste. Additionally, I was shocked to be charged $12 for just four slices of toasted bread with butter.

While the cost itself isn’t the main issue, it reflects a broader problem with the approach to guest services in North America. The offerings are often subpar, with quality that is frequently below average, and prices that feel unjustified. Overall, this breakfast experience did not live up to my expectations, and I hope the hotel will consider improving its service and value proposition.

The food was amazing!. The anniversary arrangement was thoughtful. Everything was great, will definitely come back!.

Nothing.

Always a great stay. Staff always pleasant and helpful. You pay for the service. Epoch bar food excellent

Renovation going on but not noticeable. Updating restaurant.

Best service of a 5 star hotel we’ve experienced in a long time and we are frequently in 5 star hotels.

Nothing to report here

What an amazing experience! This was our first trip that we splurged on the club level! We ate like royalty!

Parking (the hotel parking was great) parking in Toronto is a nightmare!

Very attentive staff. Room was exceptionally clean with a lot of space for two people. The Bed was unbelievably comfortable. The washroom was like having your own spa.

The ladies and concierge on in the club level lounge were PHENOMENAL!!!! They were truly were exceptional. The bed was comfortable and my room was very nice.

The ice machine on the floor was out of order which was highly inconvenient. the black out drapes while velcroed to the wall still let the sunshine in that landed right in my face in the mornings.

We loved our stay, from the moment we arrived with warm greetings from the hotel manager. We felt like family 🥰front desk was awesome Ms Roy thank you for making our son feel so special, he loved the chocolate chip cookies 🥰 we are definitely going back soon❤️

That we had to leave 🥲

Great facilities and location

I saw 2 celebrities in the hotel :)

The carpet in my room. Its just my opinion but I didn't like the colour and look of it.

Absolutely everything, from the smell of the hotel to the amazing welcoming staff. Worth every dollar and the best hotel to book. I have never felt more relaxed and happy with everything I received. Money was definitely worth spent and everything was very well done. I can not wait to go back!!

That I couldn't stay longer

Checkin and overall service was great

Breakfast menu was very limited

The Ritz Carlton was beyond exceptional and I recommend anyone traveling to Toronto to stay at this location. The customer service is unmatched.

amazing courteous staff, was greeted by dude named TIM , great personality, courteous and respectful, Aplus

I liked everything