The Hazelton Hotel, Toronto

Comfortable Rooms; Great location in Yorkville

Service was inattentive and stuffy
Room service made several errors

Location and room size/comfort and cleanliness. Room maids were excellent

Resort fees, bill loading, at this price point should not be messing you about on milk to your room at 6 dollars for a coffee machine that's in your room, and telling you soft drinks are free with free wifi, when actually they are not with "resort fees". For us I would prefer a higher rate per night than the endless we think are customers are dumb fees at checkout. They then blame booking.com for not explaining extra fees in description, excuse me you wrote it.

Fabulous hotel with friendly service from doorman, room service and frontdesk. Everytime we come back, we feel warmly welcomed. Concierge service is prompt and attentive. They are top-notch.
We are happy with stay.

Food at room service was mediocre.

Staff, Room, SPA

Location. Very busy street and lots of cars "racing" their engines on both Friday and Saturday evening/night plus a lot of people out smoking and partying outside Cibu. Impossible to sleep facing the street. Add insult to injury Hotel management decided to mend the pipes from 10 PM to 2 AM Sunday to Monday - mending pipes is noisy, regardless of which room you are staying at and no, it was not an acute reason, it was planned maintenance... Fun fact. I was credited 75 CAD for this, 75 CAD!

Booked the Four Seasons.

First class service, second rate location and management.

The suite was fabulous. Loved the heated floor in the bathroom. Nice selection of coffees. Complimentary artisan chocolates were a nice touch. Appreciated turn down service and complimentary bottle of wine that was offered upon checking-in. All staff were courteous. Enjoyed a bottle of wine recommended by the sommelier in the lounge One Restaurant. Returned later in the evening for dinner. Meals were excellent. The hotel's location is near Casa Loma where we took in the Holiday Lights.

Only stayed one night and frankly everything was wonderful. No improvements to suggest.

Located right in Yorkville, it was perfect for exploring restaurants and shops nearby. Very convenient and is walking distance.

The lovely people at Hazelton exceeded my expectations. Always welcoming and friendly from the doorman to concierge - 10/10. The room was exceptionally clean all the time and bathroom was very spacious. There were always clean towels and fresh robes! Housekeeping kept everything clean and organized.

This was a wonderful experience at Hazelton and made my birthday weekend even more special.

None

The hotel experience was delightful, from the doormen to turn down service (complete with ice!),to the concierge,Ronaldo . Meals at ONE, were all outstanding. The whole neighborhood was lovely with many boutiques and restaurants. Transit & museums nearby. Our first Toronto visit, but not the last.

Room safe didn’t work. It wasn’t an issue though, we didn’t bring the Crown Jewels.
Construction noise in the early morning, but we had been duly forewarned of this issue.

Room was fantastic. We were upgraded to the luxury king room. All the staff were exceptional from the concierge, valet, house keeping. Exceptional hotel and experience.

The spa, staff, service, and food were outstanding!

Lovely welcome from the moment of arrival. The Team knew my name straight away and did not forget. Made it a home. Michael was very welcoming and developed a great rappore. Room service was prompt and polite. Housekeeping immaculate. Gorgeous breakfast. The bathroom has to be one of the best. Treat yourself and sneak away here. So central, so discreet. A faboulous bed and bed linen, the pinnacle of comfort. Some really nice extra subtle touches - the Team who put so much creativity, thought and effort into this experience deserve all their rewards. Be proud.

Leaving.... .

Staff are extremely professional, super friendly and helpful. Always enjoy chatting with them all

Nothing

The staff and manager are exceptional, there was a noise issue with another guest. This was dealt with quickly and politely. The reaction of the hotel staff was very impressive. The concierges Tony and Robert were so helpful as was the doorman Michael. The hotel is located in a very area of Toronto close to nice restaurants and shopping.

Nothing other than the noisy guest.

The breakfast was good and we liked the location.

Impeccable service and location. Beautiful rooms. Easy valet parking.

Breakfast a little expensive if you prefer small continental style breakfast. Lots of great coffee places around the hotel.

The place is expensive, but is definitely worth it. The best part of the stay, STAFF - the most polite, friendly and helpful staff I have encountered, and I have stayed at many up market hotels / resorts.

Every staff greeted my 4-year-old well, she got plenty of toys to play with. The trips arranged by the hotel were fabulous.

Room always clean after house keeping visit, corridors were always tidy and fresh. The food at One Restaurant is really expensive, but I dont think people will get cheaper food in close proximity. Even uber eat can be expensive. However, fish course such as Salmon & Scallops were delicious.

We did have issue with child bed on 1st day of our arrival but it was sorted pretty quickly

Practically everything was exceptional for our first time to Toronto!

Housekeeping was sometimes inconsistent; ie we only had one light cleaning Thursday (8/17) with no night/turndown service. But that’s a minor nitpick.

The staff were wonderful, as was the pool and the other facilities at the hotel. The restaurant was great too, and I really liked the 24-hour room service option.

I stayed over the weekend (on the second floor) and there was a lot of street noise at times, which is a shame given the cost of the hotel and its location.