Hotel The Peninsula, Tokyo

Size of the room is big & location is perfect

The furniture & TV & carpet is clean but very old

Staff was friendly and helpful. Food was excellent. Hotel and guest room were beautifully designed. I rarely write reviews for anything but felt compelled to do so here because this property truly exceeded my expectations.

N/A

Just wow , I have visited 100's of hotels last few years but never seen something like that before, everything beyond perfect. the staff so responsive you would think they are only serving you, hotel location is superb in middle of everything. hotel is super clean and comfy, room have everything that would and would not imagine. For sure i will be only staying here if anytime soon visited tokyo again.

nothing

The beds are so comfortable and the staff is so helpful.

Nothing

GOOD room clean precious spacious staff cooperative and offer connected rooms

no lobby, converted to restaurant that was so busy while going in and out...

As expected, a lovely 'Peninsula' experience. Staff are consistently helpful, friendly and polite, and we really appreciated the late checkout offered. The room was comfortable and we especially loved the spacious bathroom.

Unfortuanteyl we did find some broken chips of glass on the floor. And we felt for the high room rate, that breakfast could have been included, or at least offered at a reasonable cost - Y210 000 for our family of 3 was ridiculous.

Spacious room and all the staff are great!

Nothing at all.

pool

public areas to sit and wait

Very high standard hotel. Location, staff and facilities are excellent. I highly recommend it.

The hotel upgraded us to a larger room which made our stay much more comfortable. Their friendliness throughout our stay, especially when we needed a doctor for a medical issue on a Sunday, was especially helpful

The hotel was amazing and the position central.

Little bit of confusion during the breakfast hours, not enough tables for all the guests. We would suggest to recommed reservation or increase number of tables.

Been here many times. Friendly and helpful staff. Rooms are beautiful

Amazing staff, very helpfully all the time specially the concierge team.

breakfast was excellent, no buffet though but we dont mind that. The location of the breakfast area is a little strange, being all in the open in the lobby.

Everything

Nothing

Good Japanese breakfast.

Absence of Restaurant with buffet option. Lack of good coffee at downstairs bakery.

Location

The staff doubt me when my credit card did not go through cuz on hotel net issues🤣

Spacious rooms, very clean

I would have liked to have a view on the gardens and Palace

Location Staff

Nothing all very good

Extraordinary - great location, amazing service, excellent quality

Friendly, welcoming, large rooms.

everything! Rooms are clean. Beddings are very comfortable.

N/a

Great location. The room was comfortable and pretty quiet and spacious. All of the staff I encounter could speak English pretty well. (No offense) Shopping district is nearby. And lastly there is a train station beneath the hotel.

Knowing Tokyo Japan especially nearby Ginza, everything is quite expensive. If you want to stay pretty comfortable plus everything is near and budget is not a question, Peninsula Tokyo is the answer.

Location and surrounding area

The room was spacious and elegantly furnished, offering a stunning view of the Tokyo skyline. The hotel's location was ideal, right in the heart of Tokyo, making it easy to explore the city. The breakfast buffet was exquisite, with a wide variety of both local and international options.

While the room was comfortable, I found the bed too firm. The check-in process was slow and could be more streamlined. I expected a wider range of amenities in such a premium hotel.

Excellent staff and spacious room. Great location.

Nothing

Everything

Just a little odor of sewer on our room and wasn’t able to fix only complaint

Location. Larger room. Welcoming staff at both the front and desk.

Location and Halal food options

Nothing

Every single thing

Nothing

Staff service/assistance at every area of the hotel was very good.

Nothing that I can remember 😁

the staff was very kind. the room is so clean. love it

Breakfast was excellent, with a broad range of choices & food that was truly delicious. I wish I could have breakfast there more often.

Meticulous attention to detail and service. They really understand that they are there to save you time and help. Also having such great restaurants in the building is awesome 👌

The property is beautiful. Soon will need an upgrade as some things are old fashioned. I personally didn’t like the breakfast set up …

The price is just too high compared to precovid time.

Everything including the kind staff, food, interior, location

It was more pricey than it was on 2015, like double or maybe even triple the price

Excellent Service, very convenient, great concierge service, very nice breakfast, spacious room...

Bar closes too early for a city like Tokyo.

Amongst the frenetic pace & human sea of Tokyo, we found an oasis of calm & tranquility. Our room was magnificent, the view breathtaking & the amenities first class. The spa retreat, indoor pool & gym are divine. The restaurants are amongst Tokyo’s best (more about that soon) & staff in every single department are amazing. Every detail has been covered. I particularly love the private entrance from the subway! You gave us a luxurious space to revive our weary bodies & regroup for the next journey, exceeding our expectations at every opportunity. The Peninsula brand is strong here & we look forward to returning soon.

There is nothing to dislike. Everything is perfect.

location and old fashioned luxurious

nothing

luxury at its best. And a landmark to our family…

Its the a bit far walk from Ginza

comfortable, great pool and jacuzzi and an awesome bar on top

a bit boring. the room I was in needed a refresh, carpet ugly orange, stained, and sofa frayed and worn.

The front desk personnel were amazing especially Mr.Bobur he was exceptional and very helpful

Nothing

location, service, hotel staff

none

Incredible experience. Small touches make it better - the door man ready with a towel + water when I came back from my run. The breakfast waitress remembering my room number & coffee order.

I want to live there!!

A wonderful hotel with all amenities and in a great location. the staff are super helpful with practical assistance and recommendations. We love this place and will keep coming back.

all but restaurant menus.

limited brasserie menu. unchanged day to day

Everything , From A to Z they are perfect. The staff do everything to make your stay perfect..

Great location and very kind staffs

Very expensive

The hotel staff were very nice and kind. Room was clean and spacious.

It was our first visit to Tokyo and was looking for a great place to stay with a nice view. Peninsula Tokyo was famous for the palace garden view which is more pricy compared to the other hotels but we thought it was worth it and decided to book a grand premier king room with a garden view. To be honest, I was a little disappointed that there was a construction going on right infront of the window which was blocking the garden view. We had to pay extra charge to move our room with a better view.