Park Hyatt, Tokyo

The views of Tokyo from the hotel are truly spectacular, the French restaurant in the hotel is very nice and staff was completely on point. The room was extremely spacious, and they have 24 hours room service

The rooms definitely need an upgrade, the look of them is very 90’s and the furniture feels old and looks old. Unfortunately the famous bar in the rooftop was closed under renovation

the breakfast was good

the room nose also the location wasn't close to the attractions .

The staff really looked after the kids amenities, breakfast was great.

The beds are pretty hard, and rate as a futon rather than a comfortable bed.

Overall a good hotel with spectacular views and impressive interiors. The concierges were very helpful ahead of our stay and helped us with everything from restaurant reservations to babysitting service. Loved the toiletteries from Aesop and the package for our toddler.

The furnitures in the rooms are old and worn down. Almost unbeliavable to pay 1000€ per night for this. Breakfast is quite poor and we were surprised to be charged 75€ for 2 adults and a child on top of our already expensive room. Value for money was just not there for us.

The Park Hyatt is destination luxury hotel in Tokyo and is priced accordingly. The rooms are comfortable and spacious. The dining options are elegant and refined with a breakfast that is not to be missed. Front door, restaurant, bar, cafe, housekeeping and room services staff are efficient and friendly and the service provided by them was exceptional.

The senior staff at the hotel in reception and concierge seemed distracted most of the time and most questions for service or booking help that we asked were not actioned or not met. Most responses from senior staff offered only excuses not any alternatives.

I loved the somewhat vintage twist on luxury (perhaps because it's in fact old :)), but I much prefer that to sleek uninteresting luxury. And the view of course was stunning. Great overall ambiance!

Smooth room service. With two breakfast and one meal order something was twice missing or misunderstood (no milk with coffee, false make of eggs). So better checking on the room service orders would be in place. Also rather difficult to find the entrance!

Our flight at 6:30pm and we plan to leave at 2pm ,we want to have more shopping without take kids with us ,the hotel is so helpful and they did late check out at 2pm ,the kids can stay in the room waiting for us.unbelievable 👍

What can I say? The room is really good, high quality coffee and tea. Staff is so nice and helpful (specially helping with reservations and transportation around the city). You must try the NY Bar and the Japanese restaurant. Oh, and the views are splendid!

Staff and breakfast were excellent.

The room was a bit shabby and disappointing. Certainly not worth the $800 per night. The decor and furniture were old and dated, furniture, doorways etc scuffed and dinged. Carpet and drapes seemed old.

From the moment we stepped through the doors, the classy staff at Park Hyatt Tokyo made us feel welcome and assisted us all the way to our room, showcasing exceptional hospitality. The hotel's stylish artistic decor, even inside the elevators, caught our eyes and added to the luxurious ambiance. The lobby area was a sight to behold with beautiful trees adorning the top of the skyscraper, creating a serene escape amidst the city buzz. Nestled in the heart of Shinjuku, the location couldn’t have been better, allowing us easy access to explore around. The room was spacious and offered awe-inspiring views of Mount Fuji which was a sight we cherished. The iconic pool at the top of the building came with a stunning panorama of the Tokyo Metropolitan Government Building and Shinjuku station, providing a unique and refreshing experience. The famous New York Bar lived up to its reputation and gave us our 'Lost in Translation' moment, with a classy setting and a buzzing atmosphere. Starting our day with an elegant breakfast at Girandole was the cherry on top. Our stay was filled with luxury, comfort, and unique experiences, making Park Hyatt Tokyo a destination we'd love to revisit.

Everything. They made an extra special effort for our honeymoon. It was a lovely experience.

Nothing.

What a wonderful stay! The view is a delight, the service is absolutely perfect, all is made to ensure your stay is magical, from the reception when you arrive to the still warm chocolate madeleines served for breakfast. The New York grill and its view of Tokyo, the swimming pool on the top floor at night... All is amazing. Wether Lost in translation is your cult film or not, come and stay here. It's such a wonderful place.

Nothing. It would be crazy to find something to say.