Hotel Park Hyatt, Tokyo

3-7-1-2, Nishishinjuku, Tokyo 163-1055, Japan (show on map)

Expert reviews

Fodors review:

“One of the most magnificent properties in Tokyo, the Park Hyatt hovers over Shinjuku boasting some of the best views, finest restaurants, incredible bars, and stellar service. Refined and remarkable, this high-priced property just might be worth every penny.”

Featured as Fodor’s Choice in Tokyo.

CNN review:

“The hotel occupies a pricey piece of sky, beginning on the 41st floor of a high-rise in the city’s Shinjuku neighborhood. Rooms are well decorated and comfortable with eye-catching views of Tokyo.”

Frommers review:

“When the Park Hyatt opened in 1994 as Tokyo’s first skyscraper hotel, I knew it was bound for glory the moment I stepped out of the elevator onto the light-drenched 41st floor. No hotel yet offered views as surreal as this; and with its gorgeous layout, high-tech rooms, and polished service (check-in is at one of three sit-down desks), it seemed light-years ahead of the competition.”

Featured as Frommer’s Exceptional Choice in Tokyo.

Forbes review:

“Park Hyatt Tokyo, made famous in Sophia Coppola’s hit indie flick Lost in Translation, has been a luxurious mainstay for international travelers for more than 20 years. Located in the heart of the Shinjuku district, the hotel towers above a busy city like an elevated oasis of total refinement.”

Telegraph review:

“Among Tokyo’s top (and best-loved) hotels, the Park Hyatt is a five-star legend, renowned for its starring role in Lost in Translation alongside Bill Murray and Scarlett Johansson. It offers flawless service, elegant design, views of Mount Fuji and one of the world’s most atmospheric cocktail bars.”

Guest rating

This an aggregated customer review rating of Hotel Park Hyatt, Tokyo. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.6 out of 5.0

Ranked 5th in Tokyo

283£252$350¥37100C$273A$273HK$2740S$462SFr329¥2222kr2887kr2114kr2726

What guests liked

All you need to know

This fine establishment is rated five-star and located on 3-7-1-2 Shinjuku-ku in the Nishishinjuku district of Tokyo. The luxury center offers the best in hospitality services and quality amenities. The friendly staff of the hotel will make guests feel welcome the moment they step into the hotel premises and easily settle in their new environment. 

The hotel rooms of the hotel feature wide windows that open into a stunning view of Mount Fuji or Shinjuku. The hotel rooms are spacious and feature the most exquisite furniture.

The Park Hyatt hotel has an indoor pool where guests can easily enjoy several laps of swim and have a lovely time.

The hotel provides stylish accommodation options such as Park Room Twin, Park Suite King, Park Deluxe Twin, Park Deluxe King, Park Room King and Park Suite Twin. Other room options such as Park View King. All rooms feature signature Park Hyatt signature designs and features.

Shinjuku Gyeon is a 20-minute walk away from the hotel while Shinjuku Central Park is a 3-minute walk away from the hotel. Tokyo Opera City Tower is about 450 m away from the hotel.

The rooms in the hotel are fitted with standard amenities such as free Wi-Fi for high-speed internet access, a flat-screen TV with satellite channels, a minibar, air conditioning, premium bedding, and a comfy sofa.

The rooms also come with an en suite private bathroom with thoughtful touches such as free toiletries and bathroom slippers.

The lounge/bar area is the ideal place for guests to relax and enjoy a drink after a long day.

 

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Location

Recent guest reviews

5.0

Ronald

20 April 2023

Exquisite hotel.

Multiple Elevator situation is less than ideal.

5.0

George

9 April 2023

excellent. we thoroughly enjoyed our stay

excellent hotel. the staff were amazing. huge room.

location was in the business district. short walk to shops.

5.0

Nen

4 April 2023

Luxury with spectacular views

A lovely stay. Exceptional dinner. Wonderful service.

signage to find hotel reception was too subtle to be seen

4.0

Christian

2 April 2023

room to improve the service while quality is excellent..

excellent quality of food and drinks at breakfast and teatime

slow service, had to wait for baggage 35min after arrival, and 20min when leaving.. big difference to the Andaz even though also Hyatt brand…

4.5

Kim

19 March 2023

great place to stay on arrival in Tokyo. great pool, lovely staff and can fit a family of five in one room.

great pool, very helpful staff.

nicely located near shinjuku and yoyogi park but far from ginza

4.5

Leor

10 March 2023

was great but very limited even my tattoos were an issue

i mean what luxury

expensive and limited complimentary amenities for the price

5.0

Nguyen

7 March 2023

Excilent

Nice

Nothing

5.0

Davide

3 March 2023

Exceptional

amazing facilities best hotel ever

pricy

5.0

Tuomo

26 February 2023

Lovely stay in this iconic hotel

Fantastic room, friendly staff and iconic views

A bit pricey

5.0

Toshihide

13 February 2023

nice and clean one roll of the best hotel but way too expensive

nothing much, typical expensive hotel

it’s like a maze inside and difficult to find the reception desk..

5.0

Henry

27 January 2023

Lost in Paradise in Tokyo.

We treated ourselves to 2 nights at the Park Hyatt for our 5th wedding anniversary. Almost everything was lovely and beyond expectation, upon check in we were asked if we would like to have a bottle of champagne sent to our room to congratulate us for our anniversary, and at dinner at the girandole restaurant we were surprised with an anniversary dessert with photos taken of us to be given as a keepsake at checkout. The facilities are amazing and it really feels as though you are in an oasis in the sky of Tokyo. This is easily the best hotel I've ever had the pleasure of staying in.

Everything was great, bar the welcome experience at the New York bar. We came there after our dinner at Girandole at the time we were expected and were welcomed rudely. It did put a slight dampener on the rest of the evening, but other than that everything was lovely.

4.5

Oliver

18 January 2023

Nice place, but dated, and resting on its laurels. Look at other options unless you’re really wanting the “Bill Murray&#

A very well-executed operation. High standards of accommodation. New York Bar an excellent place to catch up with friends and spend an evening. Attentive and responsive staff.

A little bit remote in terms of public transport options. Taxis are expensive and unfortunately necessary ex-hotel. Pool was closed for maintenance during our stay and we weren’t told this prior to arrival. No offer of complimentary spa access in light of pool being unavailable - even guests were required to pay to use the spa - a bit unreasonable considering the room cost per night exceeded $1500. No priority of seating given to hotel guests at New York Bar. No upgrade or other perks offered (as there should have been) despite presentation of Platinum Amex at check-in. Japanese staff very polite, staff of other nationalities not so much. Cost of accommodation far too high for what was available by way of property amenity. It seems the hotel is trading off its lingering reputation and the “Lost In Translation” notoriety - rooms were somewhat dated, and seating/lounge in room was old and uncomfortable. A 5 star hotel, but not in a modern or progressive sense. Other options for far more reasonable prices should be considered.

4.5

Wendy

15 January 2023

great location, good service

location

none

5.0

Carole

9 January 2023

Exceptional

The staff were wonderfully friendly and helpful

Nothing

5.0

Mark

8 January 2023

It was not just a good stay but a highlight of my life

wonderful staff. a level of service that goes above and beyond expectations. top class facilities. incredible interior design. amazing architecture. exceptional high quality. beautiful views from every window. two bars that are probably the two best bars I have been to in the world. it’s a relaxing environment. I liked the ambient music in the peak bar. everyone is perfect from the moment you walk towards the entrance until the moment you are leaving

nothing at all. it’s perfect.

4.0

Jean-jacques

19 December 2022

Very good

Definitely like the iconic vibe of the hotel. The staff is incredible! Real class, friendly and just top notch!

Although nothing wrong with the hotel and totally a personal thing, I do think the hotel could do with a little remodel in some areas as it does give a tad bit of an outdated feeling. Again, personal comment and don’t speak for everyone.

5.0

Amy

14 December 2022

Exceptional service, perfect hotel for families

So impressed with the Park Hyatt! We arrived in Tokyo at 6am and they immediately let us check in to our room. It was a god send after a night flight with 2 kids! As usual the service was exceptional and professional. We always stay here in Tokyo. It is super convenient in terms of location. Our room also had an amazing view of Mount Fuji… what more can you ask for?

5.0

Ramiro

11 December 2022

Best

Every single detail is there for you to feel more comfortable.

5.0

Luke

7 December 2022

Beautiful views, fantastic breakfast, helpful staff - a great first night in Tokyo

The staff was so helpful and had great English skills - this included reception, room service, breakfast/restaurant staff. All made us feel very welcome and comfortable. The room had incredible views. Room service was solid. Breakfast had an incredible view and buffet was fantastic, including fresh madeleines from the pan one morning.

It is expensive, but you do get what you pay for. There are not as many restaurants and bars within a short walking distance, it is more of a business district, but still close enough to public transit to get where you need to go.

4.5

Dionne

6 December 2022

it’s my home in tokyo - except for this girl at the front desk

everything

the lady at the front desk upon check in was easily rattled when we encountered credit card issues for the deposit, whereas when she just collected complete payment of rooms everything went smoothly

5.0

Kevin

5 November 2022

prefect

room nicr

internet

5.0

Ryan

19 October 2022

Flawless

spectacular view, attentive staff, clean, everything working perfectly, above and beyond service!

nothing!

5.0

Maya

27 September 2022

worth every dollar

can’t fault it! impeccable service and cleanliness! friendly professional staff who go out of their way to help. good food with a variety of options. we will be back for sure :)

5.0

Einar

30 August 2022

I wish I could live at Park Hyatt Tokyo.

I loved everything about this hotel. My expectations were high, but they were exceeded! We got seats facing Fujiyama when we had dinner at the Peak Lounge. Fantastic!

4.5

Mimie

27 May 2022

We had a great stay.

The room, restaurants and staffs services are excellent.

They did not allow us to take pictures at the swimming pool area.

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Breakfast in the room
  • - Snack bar
  • - Special diet menus (on request)
  • - Kid meals (additional charge)
  • - Kid-friendly buffet
  • - Wine/champagne (additional charge)
  • - Fruits (additional charge)
  • - Coffee house on site

General

  • - Room service
  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Barber/beauty shop
  • - Family rooms
  • - Lift
  • - Safety deposit box
  • - Chapel/shrine
  • - Packed lunches
  • - Car hire
  • - Heating
  • - Air conditioning
  • - Designated smoking area
  • - Shuttle service (free)
  • - Airport shuttle (additional charge)
  • - Minimarket on site
  • - Grocery deliveries (additional charge)

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Business centre
  • - Fax/photocopying (additional charge)

Reception services

  • - 24-hour front desk
  • - Express check-in/check-out
  • - Currency exchange
  • - Luggage storage
  • - ATM/cash machine on site
  • - Concierge service
  • - Private check-in/check-out
  • - Invoice provided

Activities

  • - Sauna (additional charge)
  • - Fitness centre
  • - Spa and wellness centre (additional charge)
  • - Massage (additional charge)
  • - Hot tub/Jacuzzi (additional charge)
  • - Cycling
  • - Indoor pool
  • - Indoor pool (all year)
  • - Water sport facilities on site
  • - Evening entertainment (additional charge)
  • - Beauty Services
  • - Facial treatments
  • - Make up services
  • - Hair treatments
  • - Manicure
  • - Pedicure
  • - Hair cut
  • - Hair colouring
  • - Hair styling
  • - Body treatments
  • - Body scrub
  • - Body wrap
  • - Spa facilities
  • - Steam room
  • - Spa lounge/relaxation area
  • - Foot bath
  • - Spa/wellness packages
  • - Back massage
  • - Foot massage
  • - Couples massage
  • - Head massage
  • - Hand massage
  • - Full body massage
  • - Fitness
  • - Yoga classes
  • - Fitness classes
  • - Personal trainer
  • - Fitness/spa locker rooms
  • - Happy hour (additional charge)
  • - Tour or class about local culture (additional charge)
  • - Live music/performance (additional charge)
  • - Aerobics
  • - Bicycle rental

Entertainment and family services

  • - Babysitting/child services (additional charge)
  • - Board games/puzzles
  • - Kids' outdoor play equipment
  • - Baby safety gates
  • - Strollers

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Ironing service (additional charge)
  • - Trouser press (additional charge)
  • - Daily housekeeping

Parking

  • - Parking garage
  • - Accessible parking

Accessibility

  • - Wheelchair accessible

Pool and wellness

  • - Pool with view
  • - Heated pool
  • - Sun loungers or beach chairs
  • - Fence around pool
  • - Swimming pool
  • - Swimming Pool

Transport

  • - Airport pick up (additional charge)
  • - Airport drop off (additional charge)

Miscellaneous

  • - 24-hour security
  • - Key card access
  • - Security alarm
  • - Smoke alarms
  • - CCTV in common areas
  • - Fire extinguishers
  • - Breakfast takeaway containers
  • - Delivered food is securely covered
  • - Access to health care professionals
  • - Thermometers for guests provided by property
  • - Face masks for guests available
Check availability 283£252$350¥37100C$273A$273HK$2740S$462SFr329¥2222kr2887kr2114kr2726