Hotel Mandarin Oriental, Tokyo

Wonderful stay in the sky.

Breakfast great. Room great. Staff great.

Gym disappointing

Fabulous location in Tokyo. Hotel starts on the 38th floor so views are amazing in every direction. Comfortable and room layout is ideal. Lots of outlets to charge camera, iPhones, laptops, etc. We did a 3 night post day after a Tauck tour.

Everything! Staff especially

Nothing

The check in staff was very polite and helpful at the main reception. Access/entrance for Cars - outside is a beautiful artificial waterfall. The room was really nice, huge, luxurius. Perfect view. We got a really nice gift - some Sakura cake, Rose wein, pralines. Breakfast - The quality of the food was on highest level. Late check out was not a problem, which was very nice, because we had a late flight back. We left our Postcads on the reception without the stemps, and tey took care of them. This was a really nice gesture. Concierge desk - the lady was very nice. She was probably new because she was not sure about the operating hours for the breakfast but the reservation for the Japanese restaurant was the perfect choice and she answered very fast on every request. There are also a lot off options to dine in the Hotel. Beautiful spa.

Access/entrance for Cars - the loby needs some renovation. The wooden furniture looks really old. Also at the main reception and the toilete etc. you can see the furniture is old. The staff at this reception was a little confused and not really helpful. Huge spa but no swimming pool. We waited for the room till 15.30. But had a late check out, so this compensate the waiting. We wanted to drink a tea in the tea room, but were not able, because they told us they are busy. Only two tables were ocupied, so it felt strange. Breakfast - the service was really slow. We waited 50 minutes for the eggs. We asked 4 times, but nothing hapened. Also custumers in front of us waited so long. At the end when we finished the breakfast we got the eggs. Very nice lady sad that the breakfast will be on here because of the dissaster about the service, and really there was no charge on the bill. Still service needs improvement. Later we have been in Mandarin Hotel in Dubai and Dubai is one level better.

The pizza bar at 38th floor is the reason we booked the hotel. Room was great too. They did their best to celebrate my partners birthday and we had a great time.

location is very commercial.

Staff are well trained, engaging and friendly and speak english. We normally stay at the Hyatt but enjoy our stop at Mandarin. Lovely big rooms , lots of natural light. The location is great and right next to Ginza subway . Many restaurants in the area . The bar had a good vibe and we just had a very lovely time at this hotel ! We are Fans !

nothing

Loved the location, proximity to Ginza and Nihombashi, all the places we love to visit. And it’s in the quiet part of Tokyo.

Nothing.

Stunning views

A bit strange coming in the ground floor but the reception was on the 38th floor

It was central

Quality.

great

Nothing

Our favorite hotel anywhere. Impeccable service.

The service levels at this hotel were outstanding. The hotel is beautiful. Restaurants and breakfast buffet excellent

It’s not cheaper but it’s worth every penny

Very clean and modern room with amenities and luxury items provided.

Its a bit overpriced.

The services of hotel is excellent including check in counter, room service and the bell boy. Luckily we saw the Fuji Mountain at one morning and that is total amazing! The room is spacious! Service and food are both excellent for the breakfast

Less possible to book the traditional Japanese restaurant inside hotel as only 8 seats available. Some taxi drivers hard to locate the entrance of hotel

The Mandarin Oriental is a high class hotel. Exceptional rooms, high class restaurants and super efficient staff.

There was nothing negative to say, Everything was superb and although the hotel is expensive you have the feeling it was money well spent.

Excellent service. And unreal views. A real luxury.

Expensive. But if no expense spared it is worth it. It’s not central but has great transport lines and being in the quiet helps relax and unwind.

The view was perfect

Location

فندق عتيق ومازال انيق

Everything. Beautiful room, delicious breakfast. Perfect

Just perfect

Excellent location, atmosphere, breakfast, and most staff speak good English. The surrounding is filled with good restaurants and shops. Transportation is convenient with an underground station right at the basement and takes two stops to Ginza.

The room is a bit outdated compared to other new contemporary hotels. The power socket design makes plugging in a big travel adapter a challenger.

Stunning modern decor. Loved the view from the room and the bar area.

Nothing

Everything

Nothing

An extra charge to get the access to the spa. That's not what you expect when you pay 1000 usd per night.

Staff were extremely helpful and friendly, cleanliness and coziness of the rooms, beds were very comfortable. the location is great with lots of facilities around the hotel and a Metro station. Room Service was great!

We were only here for one night, but WOW what an experience! The beds and pillows are SO comfortable; we slept so well here. The staff is extremely courteous and helpful. The views of the city from our room were incredible! It's a short walk away from Tokyo Station which was super convenient. The bathtub was divine and they include soaking salts with the many amenities. We ordered room-service breakfast and it was incredibly delicious. I only wish we could have stayed longer and tried out more of the restaurants!

We didn't dine at the hotel. I thought it was a joke when told we could see Mt. Fuji from our window. Then we saw it the next day. So many pillow options I was overwhelmed. The pillows and the bed were deliciously comfortable. Spa like music on the screen was very relaxing; we loved it!

We had NO COMPLAINTS. The hotel is expensive but it was worth it. I've stayed at both The Peninsula and The Shangri La here and feel that The Mandarin Oriental is the very best. I look forward to staying there again.

very comfortable very clean very helpful staff

spa use for a fee except early morning .

The staff were incredibly kind, attentive, helpful and very professional. The hotel’s location is excellent. Service was exceptional and our room was spacious, clean and very comfortable.

Nothing.

Hotel was of a high standard as you would expect

The best service. Impeccable.

The hotel is beautiful.. but the best thing about the hotel is the staff... the concierge team is AMAZING... one of the conceirge team members - Rina went over and above to help me find the best places to visit and the restaurents to go to.. she even walked me to one of the restaurants near by to make sure I don't get lost! Another amazing team members is Toya Nakajima... there are really not enough words to describe how amazing the staff is at the hotel. I can't possibly recommend this property more...

I wish they had a restaurant that makes Japanese tapenyaki...

Beautiful hotel, very helpful and welcoming staff. Spacious and luxurious rooms. The spa is amazing and is available to guests in the mornings. Location good for Tokyo station.

Fantastic super luxury hotel at a great central location near the Tokyo station, with price to match. It’s on the top floors of a high tower, with the very large rooms having full panoramic windows with stupendous views of the city - the hotel is basically surrounded with glass. There is a Tokyo metro station and a JR station just downstairs, and it is surrounded by some of the best department stores, also accessible without leaving the building. Superlative restaurants serve superlative food (including superlative breakfast) at superlative prices. The breakfast is actually quite a deal if you get it with the room. But a few floors down you have two entire floors of regular and delicious department store restaurants to choose from. There is also a spa to match for Mrs to dig into your wallet further.

We can’t think of anything that we didn’t like.

One of the best hotels I've ever stayed at. Staff was professional and respectful. Our room had an incredible view of the city with Skytree in the distance.

Nothing comes to mind. It's very expensive, but it is to be expected for the quality.

Amazing team. Nothing compares to this hotel.

Clean, comfortable and friendly staff

The restaurants

Stunning view, great service, nice breakfast

Beautiful place

Everything

Nothing really

The space and your serve.

No

by far the best hotel experience I have ever had in the world. The staff goes above and beyond any expectations that I could have thought of. The food is delicious and the Mandarin Bar has some amazing drinks. The staff is so kind and the concierge was so helpful booking restaurants and she even walked me to the train station to show me how to reserve a seat on the Shinkansen.

nothing

very luxurious, excellent location, amazing service, took care of welcoming the kids with pajama and welcoming card and a panda toy, excellent restaurants, the room was huge.

nothing

They hosted us in a very nice room. The staff is very good in general. The rooms are very nice. In terms of price performance, unfortunately, the hotel does not give value for its price. We ate at all their restaurants. All were successful. Restaurant staff are also very kind.

They took the payment from my credit card 3.4 days before the day of stay. However, when we checked into the hotel, they took payment from us again. Returns took too long. They are unfairly processing your money by withdrawing money from your credit card. It is not ethical to withdraw money from the customer repeatedly.

everything

everything

Easily the best hotel experience I had while staying in Tokyo. Hotel staff was wonderful, rooms were luxurious, fantastic location (located literally on top of Mitsukoshimae station / ginza line). They were so attentive to details and were always ready to help whenever we needed assistance. Would definitely stay again, worth the price!

More of a personal issue, but for some reason my allergies flared up when I was in the room. Not sure if it was from the down pillows or if there was a small amount of dust, but my allergies cleared after leaving the hotel. Regardless, still had a wonderful stay!

Amazing concierge services, which for Tokyo was a requirement and they surpassed my expectations. Also loved the Ginza neighborhood it is in.

Beautiful room.

No coffees in room. The staff very impersonal.

First class service and facility. Location is excellent. Pricey!