Palais de Chine Hotel, Taipei

It’s the best hotel we lived in Taiwan. The hotel is located near the main station, which is very convenient. We got a free room upgrade, we enjoyed our corner room with great views. The restaurant is great, it’s highly recommended to visit. Room service menu and quality was on top of our expectations. The hotel definitely looks better in real life than on photos.

Excellent

Nil

Fabulous position, beautiful room and very good water pressure

Lighting was too dim

The room was spacious and clean. The service was top notch from the concierge to reception to housekeeping. Excellent. I truly appreciate their hospitality and kind assistance. Fantastic.. everyone of them.

The only gripe I might have is the shower. I would really prefer a standing shower.. the shower in the bathtub was really scary for me whenever I step in. For my partner too. Not ideal for people going in age. But does not dampen the other aspect. I still love palais. ❤️

The staff on the ground floor and front desk is extremely helpful and friendly. The location is great.

Everything

A beautiful hotel located next to the main train station. Wonderful ambience and well insulated room. The lounge is so cosy and relaxing.

Check out at 11 am. is not ideal for me.

Excellent location

Nil

Excellent location

Nil

The location is fantastic Staff are friendly, excellent service

Rooms are rather dark

Excellent location, excellent service and great variety of breakfast items

Interior looks a littl4 dark at all times

I found the decor romantic in the sense that it brought a fairy-tale atmosphere to our visit. I love the wood, sconces, and attention to detail.

After we figured out how to access the hotel without crossing the intersection, we had no complaints.

the depth of the bath to have a showere was ver very deep almost to the point of being to deep

1) sparkling water room whereby we could top up water 2) proximity to Taipei Main Station. About 10min walk to MRT station. Qsquare mall right next door

1) the bathroom configuration. We booked a family room so definitely expected greater privacy during shower. There isn’t an en-suite bathroom. the shower room had a see-through glass door. Bath tub was outside. Together with the toilet, there’s a shower curtain. Meaning when someone is showering, the others can’t use the toilet. I had to set strict ground rules with my kids not to peek when others are bathing. We couldn’t understand the concept the hotel had in mind when designing the bathroom. 2) the hotel need a serious change of pillows & bed. Pillows were very soft and flat. I had to ask for extra pillows to stack them up. Bed is in quite a bad condition. I hear the bed springs whenever I move slightly on the bed.

Great service

The bath tub which is difficult and unsafe to get in and out

Housekeeping was great. The housekeeper kept my son's toys in order and neatly on the bed every morning.

The privacy. Need to step out of the shower room to dress up.

The most amazing restaurant.

The location of the hotel was great!

The entrance of the hotel was too narrow.

Very convenient location

The bath tub/shower needs to be made safer for use.

Very conveniently located. Super helpful and friendly staff

The bath tub/shower design is prone to accidents.

A unique and nice touch, they have a proper water dispenser machine, still and sparkling, on each floor, and supply large glass bottles in the room for easy refills.

Excellent classic hotel with an amazing staff.

Location, room, breakfast, staff friendliness

Nothing

Good ambience. Wonderful staff. Esp Mr. Mike Huang who was very accommodating and helpful

Location, price, and the family room can accommodate a family of four.

The interior design style is dark castle style. The control of indoor lighting requires a little learning time.

Good central location and good breakfast

No bar! restaurant fully booked presumably by outside customers. Limited facilities for such a star rating.

If you like the semi-dark environment of classical castle decoration, with quality interior configuration, it is a good choice. We chose this hotel mainly because of the location, price, and two large beds in the family room, which can accommodate two adults and three young children.

The control of indoor light is too advanced to be easily adjusted.

Convenient, Clean, Spacious & Comfortable

Location is excellent. friendly attentive staff, excellent breakfast,

The lighting throughout the hotel was very poor, dim needs to be elevated. There were no instructions in English on how to use the lighting system The hotel is a bit tired maybe a refresh is needed But would stay there again

I like the spread of the breakfast. Would be great if you could add the menu that can be ordered from scanning the QR code. Overall, everything was good, especially we got the gift from the concierge, Ken. He gave us a little key chain with a note. I am impressed by how he remember us. Thank you for the sweet little thing that this hotel gave to us. We would definitely stay at this hotel next time.

What a stunning hotel. This is easily my favourite hotel of all time. It delivers on aesthetic and atmosphere. Yes, it is dark. Yes, it is dimly lit. That's the point. It's meant to represent the gloomy atmosphere and elegance of a European castle. It's even more impressive when decorated for Xmas. It's clean, comfortable and intimate. Staff are friendly and welcoming, and guests are quiet and respectful. It's conveniently located to Taipei Main Station, and Q Square. We really enjoyed Palais de Chine and found it incredibly worth it.

Hotel was nice, and location was very good. There is a mall right besides the hotel. Staff was very friendly.

Lighting… hotel was too dark! They could do with brighter lighting. Also, room layout was strange… shower/tub is right at the room entrance with only a curtain… to us, this layout seemed strange!

We spent six nights at the hotel. We were in Taiwan as tourists. The hotel's location is good: there are several interesting neighborhoods within walking distance, the MRT is very close and there are several malls nearby. The airport express train station is theoretically under the hotel, but in practice it takes 25 minutes to get there and can be difficult to find. The staff is five-star, especially the ground floor staff but also the front desk staff. We stayed at an executive suite which should be called an executive junior suite. The bathroom was nice with a bathtub and a shower. The bed was comfortable. The executive lounge had a reasonable choice of snacks and drinks. Breakfast had an excellent choice with both Chinese and Western options.

The pseudo European Middle Age castle theme is quirky. The light switches in the room were quite complicated. The toilet flush was not very efficient.

Breakfast very good, lounge access included to some type of room

In the room the traffic noise was too loud

Ekstremely kind and very, very helpfull staf. Very good breakfast and good lokation

Great location

A bit dark in the room

Nice big room, clean and comfortable. Great location with plenty of choices for food and shopping.

Excellent location. Very nice decor blend of Heritage and modern

All ok

Location

Really great location, close to shops and restaurants and public transportation options

Excellent location with larger rooms than most hotels. One of the best breakfasts I have tried definitely worth it .

The light arrangement in the room is very confusing. The switches should be arranged in a clear way so that the desired light should be achieved. Also the lights are not bright enough.

Service was top notch. Especially the concierge team. And our dinner at the hotel’s 3 Michelin star restaurant was truly memorably.

It was too dark everywhere. From the lobby to the rooms.

Staff are nice. Service is good

Light is dim. Dislike the whole room settings

Excellent choice of hotel for Taipei. Breakfast was great. The Mater d was very accommodating. Chao restaurant waitress was very helpful and made for an excellent evening. The woman in charge of cleaning our room was very funny and delightful.

N/A - Palais de Chine is a very fine hotel.

Convenient location.

Did not meet five stars standard regarding service in general.

Great service

All perfect

Service is on top, from check in until check out you will be in the good hands of the staff. They are always here no matter what time and always happy to lend you a hand. They can provide so many services aside from the hotel also. The room was very comfortable and the decoration is one of the best I've seen, so unique for a hotel.

Spacious room, great breakfast buffet, comfortable bed.

Despite requests made a month prior to our arrival, and confirmed in writing, we had to repeat everything upon check-in, resulting in unnecessary delays. The room itself was poorly equipped: only one bedside table and a single towel hanger. The lighting system is overly complicated and frustrating to use. The so-called ‘AI speaker’ emits random loud noises and unsolicited messages. Additionally, housekeeping entered the room despite being explicitly asked to wait, TWICE. Breakfast is great but the environment is too dark. Finally, access to the train station with a stroller was quite inconvenient.

We had a wonderful stay at the hotel. The service was excellent, the rooms were clean and comfortable, and the staff was friendly and attentive. Everything exceeded our expectations.