Hotel Eclat, Taipei

Excellent location, friendly staff.

N/A

The hotel has a fair price point and a decent location. It’s close to local attractions, but not quite walkable, so expect to take a taxi. While the value is okay, the 'ghostly' atmosphere and slow elevators made for a frustrating experience.

The hotel's interior design feels overly dim and lacks warmth, leaning more toward 'eerie' than 'atmospheric.' Functional issues added to the frustration: the elevators are slow and unresponsive, and the heavy room doors are surprisingly difficult to operate. Dining was equally disappointing, with a monotonous and overpriced breakfast. Service at the front desk was inconsistent, ranging from lukewarm to outright cold.

The room and location

Location was walkable to a lot of places

Hotel was really old, light switch and aircon switch were not working properly. We couldn’t switch off the lights in the room. Phone was not working as well, aircon keep having a clicking sound and we couldn’t rest properly.

The staff were excellent and hugely helpful. The room and the wider property were clean and well maintained, the location is excellent for exploring Hanoi.

Our bathroom needed a bit of a revisit. It looked a little tired compared with other rooms we saw, and when we showered, the water went everywhere. We were only there for one night but if it had been for longer I would have requested a change.

None

The breakfast are not words for his price
We have no control about the room temperature.
Most of the time no one there to help you with your luggage
The staff is not easy to work with

Great location!!

Cleanliness could be much, much better!

Hello, hotel is situated in a nice area and MRT is nearby.
On the first night, it was rainy outside and the water comes thru the ceiling into my room (and not just a few drops).
Overall the hotel doesn’t appear to be like 5 star hotel, maybe a few years ago. Level of maintenance must be increased. The breakfast is far away of being 5 star 😂.
Next time, I will take another hotel.

The bed was very comfortable. The room was decent size - not sure a view of the building across the street qualifies as city view.

The staff was not helpful at all. I asked for a number of things and at one point felt like o was being told off. The hotel is definitely not the usual SLH caliber. Also, the lobby and hallways smell like a Chinese restaurant.

Great location. OK room. Staff nice.

The room needed some work. Towel hook fell off. Shower dripped. Weird outdated sound system with incoherent instructions. We asked for room cleaning one day and didn’t receive.

Location

WiFi is awful or literally none. It also blocks your reception using your own network which is ridiculous. Once you step out of the hotel, everything is back to normal. Sorry to say but what 4/5 hotel don’t provide WiFi nowadays?! Staff said it’s because hotel is full. That’s not an excuse am afraid.

Amazing staff service and kindness, gallery-like interior design, coffee bar in the room, great shower

Lack of noise insulation from other rooms

Location

Location

Location

Restaurant & staff

The bathroom shower faucet is old and water not strong. Limited space to put personal things, the room renovation is too old style.

Hotel hall way with dehumidifier and dark. Bathroom bit old style. And front door staff to be more initiative in helping door opening and concierge services.

The friendliness of all the staff and state of art decor, just world class!

The front foyer door are way too heavy.

Beyond the call of duty of the friendly hotel staff

The super heavy front entrance door

I liked the location which was between two Metro stations within walking distance. Also there are many restaurants and cafes in the surrounding area as well. The room toilet is a Toto washlet!!!

Not much. The art collection in the lobby is a bit dubious but I can ignore it.

Location, services and people is great!

The location was great and the breakfast was good! The staff were super friendly and gave me lots of suggestions. If I go back to Taipei I will definitely stay in Eclat again.

Staff very professional and personal.

The location was great and the staff are generally friendly and helpful.

I stayed in the hotel for 3 nights, headed somewhere else, then returned for another 2 nights. I stayed in room 807 in the first leg and 607 in the second leg. 807 had instructions in Chinese but seemed like a newer room, e.g. the toilet seat was heated, the table lamp was functioning. Room 607 had instructions in English but was more run down. The toilet seat was not heated, it flushes on its own, the lights flickered and the table lamp was “limp” and I couldn’t adjust it to light my face properly. The Aircon’s temperature was impossible to be adjusted for both rooms and I would have liked to have a more heated room.

Welcoming staff, wonderful amenities. Bed was super comfortable.

The fancy light switches took me a while to figure out late in the evening. By morning I was able to figure it out.

Clean rooms, friendly staff, great breakfast

Good location

Room space too small

Great location. Intimate boutique hotel with unique ambience. Over the top artwork, which I thought was unique and entertaining.

Some parts of the room were old, like dirt stains or moulds in the shower ceiling. I also saw one very very small cockroach in the bathroom. Also the wiring of the screen in the bathroom was repaired with gummy paste and not a proper repair. Room 507.

Unique and also good location

No gym and no recommendation about running trail

The service were excellent, personalized service make you feel homey, good location, cleanliness. Very quick response and good coordination amongst the staffs.

The room too small compare to the price and same class of hotel in the neighborhood.

Free minibar and high roof

Nothing special

Breakfast was ok but could have a little more variety over a few days

Bar closed at 6:30 pm - could perhaps stay open until at least 7:30 pm!

Breakfast was good but I was expecting more.

The television and other gadgets could have more english translation