Shangri-La Hotel, Sydney

Large rooms comfortable beds Helpful and friendly staff

Nothing

A nice room, quiet and dark for sleeping despite being close to the highway. Not much ambience, but it was comfortable and the hotel itself was nice.

Got an email a day or two before saying something along the lines of "you've booked a room which overlooks the highway with limited views. Why not upgrade?" That kind of annoyed me because I'd booked a Deluxe room and it felt a little rubbish to present it one way on the site, and then diminish it. Soured how I felt before I arrived.

Great

Perfect

Bar shut too early

Excellent location. Beautiful property.

If I had to change anything it would be the super soft pillows but hey, that's a personal preference.

It was amazing, the pool and spa facilities were fantastic. Used the gym and it was great. The horizon club was amazing. Had a nightly turn down service. All staff were so attentive and super friendly. It was in the perfect location for the rocks, harbour, opera house and shopping.

Kept messing up our buffet breakfast as part of our package. But wasn’t a big deal.

The friendly helpful staff

The room was lovely, bathroom well appointed and clean. Breakfast was great.

Decor starting to date slightly but is still lovely and clean

Everything was fantastic! Lovely staff very good service

Nothing

Great location

Nothing

I loved the view from the room and how helpful the staff was. They were really friendly and willing to go above and beyond for us.

The only thing we didn't like was getting to the hotel. The big hill multiple times a day was a lot but everything about the hotel itself was wonderful!

My room was as expected, large and had a great view. The location is perfect for access to transport allover Sydney 😀

Nothing

Luxurious and comfortable. Staff went above and beyond

Pool facilities outdated

The Horizon Club package for Level 30 access was well worth the modest additional cost. It included: * Afternoon tea (2pm–4pm): tea, coffee, and freshly baked goods. * Evening drinks and canapés (6pm–8pm): a full buffet of hot and cold treats, self-serve beer and wine, and poured spirits. * Breakfast (7am–10:30am): a comprehensive buffet with tea and coffee included. We were so well-fed that we didn’t even need to go out for dinner — or pay for a takeaway coffee — during our entire stay. The only time we took our wallets out was to enjoy a couple of drinks at the Hero of Waterloo in Millers Point, during the short gap between the free afternoon tea and evening canapés! Horizon Club rooms are located on the top floors of the hotel (ours was on level 31), offering stunning views. We chose a Barangaroo view room to take advantage of the sunset. We also opted for early check-in for a small additional fee. Although we paid for a 1pm check-in, our room was ready at 10am when I dropped off my bags before a meeting. All of these thoughtful touches contributed to an amazing stay that exceeded our expectations.

One small design flaw in our Horizon Club room was the absence of a full-length mirror — something you’d typically expect in a hotel of this calibre. A simple solution would be to install one on the wall opposite the built-in wardrobe or on the back of the bathroom door. It wasn’t a major inconvenience for us, but could be frustrating for guests preparing for a wedding, special occasion, or night out. You need to be able to see your outfit from the waist-down!

Amazing staff, service and the views were incredible

I’m not sure if there was anything

Loved the property so much and so did my 3 year old only downside is i had to walk through traffic with a 3 year old and that's just part of Sydney

Nothing loved the view it was amazing

Friendly staff Cleaned room Best views

N/A

The Horizon club facilities and level 36 bar are great but the hotel is dated and seems very similar to when I use to stay circa 20 years ago for work purposes. The views from our room were great, the staff service was good.

It’s dated and needs a makeover to compete with its neighbours. The TV also did not have any local channels and getting difficult to walk up the steep hill from George St to access the building, which by no means is the fault of the hotel.

I had an excellent stay in Shangri-La Sydney with an amazing view from my room of the Opera and Harbour Bridge😍. I am celebrating my Birthday in Australia and I appreciate the complimentary cake given to me🥰

None

Beautiful rooms, great views of Harbour Bridge and Opera House.

Nothing

Staff were exceptional

Couldnt fault anything

Spacious clean excellent views

Everything it's great, but room Location it's so beautiful 😍

Restaurant it's nice hight it so beautiful to

Location, and our room was upgraded

None

Location

We stayed at Shangri-La Sydney for our anniversary, and it was absolutely amazing. The staff were incredibly kind and welcoming from the moment we arrived. They surprised us with a complimentary room upgrade and a bottle of champagne to celebrate our special day such a thoughtful gesture! The room had a stunning view and everything was perfect. Thank you to the entire team for making our stay so memorable. We’ll definitely come back again!

Our room was spacious, comfortable, and we thoroughly enjoyed the delicious breakfast. It was a great experience.

It’s a shame that Shangri-La doesn’t have an outdoor swimming pool or a nice outdoor area to enjoy the weather. I would’ve stayed for three days instead of one, but we ended up booking two stays in another hotel because they have an outdoor swimming pool with a bar.

We had a great stay at Shangri-La. The staff were very attentive and helpful. Our room was spacious and had everything we needed, and the bed was super comfy. During the middle of our stay, we had an issue with our room, but we were quickly moved to another, even bigger room. Thank you to the manager for the excellent response. A big thank you as well to the housekeeping team, who went above and beyond to make our stay amazingly comfortable.

Nothing

Overall a wonderful pleasant experience

We couldn’t get a later checkout than 12pm unfortunately.

Beautiful

Buffet

Location and the amenities

N/A

Friendly staff Great location Lovely room

When we arrived, it took about 45 minutes for our bags to be delivered to our room and we needed to go out. I would have preferred to be given the option to take them up myself.

Valet parking Rooms View

Location was excellent. Rooms were comfortable. Pool and gym very well equipped.

The Executive Lounge could get busy but coffee orders and eggs/omelettes took a long time to be delivered. Suggest self-service coffee machines for guests to make their own latte / cappuccinos etc. And a second chef for busy periods.

Location is superb

Value for money mini bar should be better especially in expensive suite and tv had no movies or satellite without being extra it’s executive suite

Everything! It was incrediable. This was the second time I’d stayed at Shangri-La and normally stay in Darling Harbour, but this is now my go-to hotel of choice. This stay we decided to give ourselves a little more luxury and opted to stay in a room with Horizon club access and it was exceptional!! I also mentioned, when I booked, that it was my husband’s 60th and we were delighted that a beautiful birthday cake was left in our room after a turn down service!! It just added to an already amazing experience and I’ve rebooked again for our next stay.

Nothing. It was great from check-in to check out and everything in between.

Spacious

Getting a bit old

We returned from the airport after a 2nd day of flight delays and staff welcomed us by providing a better room than we have previously, arranged for a breakfast box when we had to leave early before breakfast for a new flight and added a box of chocolate on a pillow the first evening.

Staff were friendly

Concierge brilliant

The view

Our love the rooms they are a good size, and tastefully decorated.The Alltitude restraunt on I think, the 30th floor has the best view of the harbour . We were on the 30th floor and the views were amazing. The staff are fantastic and the food was great. Thank you so much Shangri -La for making our aniversary so special. You were all great .

Nothing at all

Walking distance to train station.peaceful

The experience was great The view and the stuff

Wasnt clean and too dusty

Close to the harbor, central business district and the views from our were we incredible, overlooked the bridge and Circular Quay

Location and staff (excellent). Service was over and above expectations,

Location

Localization View from the room

Window seats facilitated taking in the sublime views of Sydney Harbour, Bridge and Opera House whilst watching the world literally go by.

Nothing

Best Hotel we have stayed in. The staff were exceptional. Excellent location. Food in Altitude restaurant in evening superb. Breakfast wonderful. I can't praise it enough

Loved everything

Excellent facilities and stunning views.

It appears some sound can bleed through the TV cabling conduits from the adjacent room when the TV on the other side of the wall is blasting loudly. Fortunately the staff dealt with this promptly when it continued into the night.

amazing views , amenities were great and staff were friendly for the most part of the stay