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Shangri-La Hotel, Sydney

176 Cumberland St, Sydney NSW 2000, Australia (show on map)

Expert reviews

Fodors review:

“Towering above Walsh Bay from its prime position alongside the Sydney Harbour Bridge, this sleek hotel is the place for a room with a bird’s-eye view. North-facing rooms overlooking the water are the best.”

Featured as Fodor’s Choice in Sydney.

Forbes review:

“Many hotels along Sydney’s harbor feature views of their spectacular surroundings, but none quite like Shangri-La Hotel, Sydney. Towering 36 stories above Sydney Harbour, the Shangri-La stands alone in the city for the highest unobstructed views, boasting the largest windows of any harbor-facing hotel.”

CNN review:

“A modern Asian style focused on the Oriental blossom ties things together. A nice touch, but nothing tops sitting in your room and staring at the Opera House and Harbour Bridge.”

Telegraph review:

“The Shangri-La distinguishes itself among the cluster of five-star chain hotels in Sydney’s Circular Quay, with its famous Level 36 bar and restaurant – one of the best spots in town for a drink or a meal with a view. All the rooms feature harbour views from enormous windows and have cosy window-seats.”

Guest rating

This an aggregated customer review rating of Shangri-La Hotel, Sydney. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.5 out of 5.0

Ranked 11th in Sydney

180£160$223¥23638C$173A$173HK$1746S$294SFr209¥1416kr1839kr1346kr1737

What guests liked

All you need to know

Shangri-La Hotel is situated at 176 Cumberland Street in the Central Business District of Sydney where it offers the best in hospitality amenities and facilities to tourists and travelers looking to enjoy the best of Sydney. The hotel is strategically located close to the city financial, economic and entertainment hub which will make sure guests get the unique adventure they desire.

The hotel is rated five-star for its quality services, and it also offers excellent views of iconic places such as Harbour Bridge and the Sydney Opera House.

The Shangri La Hotel offers luxury and stylish room options such as Executive Grand Harbour Twin, The Rocks Suite with Club Lounge Access, Premier Grand Harbour King, Executive Grand Harbour King and Deluxe Grand Harbour King. The hotel features room options with lounge access such as the Horizon Darling Harbour King with Club Lounge Access, Horizon Opera House City with Club Lounge Access and Executive Grand Harbour Suite with Club Lounge Access.

The hotel is about a 5-minute walk away from the Sydney Opera House while the Museum of Contemporary Art is about 300 m away from the hotel.

The rooms in the hotel are fitted with standard amenities such as free Wi-Fi for high-speed internet access, a flat-screen TV with cable channels, a minibar, air conditioning and a comfy bed.

The hotel provides other services, facilities, and amenities such as concierge services, luggage storage, 24-hour front desk, airport shuttle, daily maid service and room service.

 

Hotel deals & lowest price guarantee

We partner with Booking.com and Agoda. Both booking websites offer the lowest price guarantee so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website and they will refund you the difference immediately. You can price match right up until the day before check-in.

Location

Recent guest reviews

4.5
Clayton

12 October 2025

Will definately be back

Location, cleanliness, staff attention, the views, the horizon lounge.

Only gripe was the sauna wasn’t working properly.

5.0
Garth

12 October 2025

The views are sensational from level 33 where room was👌🏻The club lounge was fabulous with very attentive friendly staff

Everything, could not fault one single thing. Exceeded expectations

Nothing

5.0
Ntallaris

12 October 2025

Exceptional

Friendly staff

5.0
Helen

12 October 2025

Wonderful stay in this immaculate accommodation.

Fabulous immaculate comfy accommodation. Welcoming, helpful and friendly staff. Horizon club great experience. Breakfast, afternoon tea and canapés delicious. Great location.

Everything perfect.

5.0
Margaret

12 October 2025

Relaxing stay

Wonderful

5.0
Thomas

12 October 2025

Exceptional

Amazing stay, staff were so friendly and the views were amazing!

5.0
Michelle

11 October 2025

The best hotel in AUSTRALIA !

Amazing staff , outstanding location , fresh delicious food , extremely well kept room & facilities ! Just amazing all round x

Not applicable

5.0
David

11 October 2025

Exceptional

Our stay at the Shangri-La Sydney was absolutely extraordinary. From the moment we arrived, we were treated like royalty, every detail was handled with grace and genuine care. The service was second to none, and the team went above and beyond to make our experience truly special. It’s rare these days to find old-world service in a modern world, but the Shangri-La delivers exactly that, timeless hospitality blended with luxury and comfort. Highly recommended to anyone, anywhere in the world. Jen & David

4.5
Ainsley

11 October 2025

Lovely stay

Fab location

Great rooms, swimming pool area could do with a touch up

5.0
Kerryanne

9 October 2025

Exceptional

Everything. From the moment you enter the property the smell of the lobby, the welcoming staff, the beautiful views. But mostly that the staff left a happy birthday card and cake for my daughter who was celebrating.

Nothing. The beds were a tad small for doubles I thought - sleeping 2, but that’s standard.

5.0
Kiara

9 October 2025

Harbour Bridge Suite with Horizon Club access

Marble floors, exceptional views from windows - Harbour Bridge Suite is absolutely astounding. Loved the bathtub and views. It was even better than I could imagine. Everything pristinely clean and organised. Horizon club breakfast buffet and evening canapes were exactly what I needed even when I didn't know it! Best stay I've had, in luxury, was here. Thank you Shangri-La Sydney Staff, you were all so hospitable to me and my newly wed husband.

That I had to leave!

4.5
John

9 October 2025

Fabulous

Staff were great. Very comfortable room and bedding.

5.0
Touma

9 October 2025

We had an amazing stay the team at the hotel were awesome especially Saskia she made our stay so special with her except

The location was exceptional we walked everywhere.

Nothing to complain about

5.0
Madden

8 October 2025

Exceptional

The views were amazing. Perfect location. Clean with friendly and helpful staff

Absolutely nothing

5.0
Christine

8 October 2025

Fabulous! Can't wait to return. It's going to be my no 1 go to place

Breakfast and service were unbelievable, fab hospitality terrific, buffet foot was fresh array choice Wow! Service throughout hotel amazing, facilities wherever you went superb, hotel management thought of everything and everyone. We loved our. Stay at the Shangri-La Hotel Sydney from the time we arrived and car door was opened for us to taking our luggage just everything was fab

The service from staff in the lobby was great, serviced with friendly smiles and very helpful, cocktails delicious especially fresh tasting cucumber fizz, loved it. atmosphere and seating spacious and comfortable, just felt kids steak meal with salad for lunch could have had a yummy fresh looking salad an steak could have been more tender. Loved eating in the Lobby, it's very relaxing and friendly vibe.

4.5
Debbie

8 October 2025

Fabulous

Fantastic location, didn’t have the breakfast

Nothing it was all good

5.0
Arkan

7 October 2025

very good

Pillows were not comfy. May be additional pillows are needed.

4.5
Tim

6 October 2025

Fabulous

Great location and the size of room and bathroom was very good. If you are after a central location for all things Circular Quay and the Rocks this is a great option.

Rooms just starting to feel a little dated. No wine options in mini bar, in fact the mini bar options were a big surprise with how limited they were.

4.5
Yvette

6 October 2025

Wonderful

Lovely spacious room overlooking the opera house and harbour bridge. Very clean and comfortable. Staff were helpful.

5.0
Yuliia

6 October 2025

Great location, staff. Very clean.

Great location, staff is super friendly everywhere. Very clean, free water, many clean towels etc. Pool is very warm. Good breakfast.

TV couldn’t turn for better view. Pool for kids till 7p.m. only. Was till 9p.m. and even that wasn't enough because this is holiday. No variety of mini bar snacks to purchase like chocolate, chips, saulty nuts, biscuits etc. We had 7th floor and windows were a bit foggy from pollution i beleive. And view to Harbor Bridge and Opera House were not as clear as we used to have. We like suite and stay always in that room but became very pricy after Covid.

4.0
Nikker'z

6 October 2025

A lovely hotel in an excellent location.

Room 2019. Was very surprised at the size of the room - loads of space. My bed was too soft, my friends bed was too hard...but I think now I could possibly request a room with a hard bed, which I didn't know before. The hotel naturally feels like an older hotel but really great facilities, mostly excellent staff but all in all a lovely stay.

Oh! 1 thing, we stayed for a 3 day conference. The lobby cafe was overwhelmed with the amount of people to serve. You really should have 1 extra staff member helping to serve or make coffee. We had 45 mins to eat and drink but ended up taking our drinks and food back into our conference. It's not a great feeling. On one of the days lunch broke at 11am and your restaurants could not accommodate us.

4.5
Graham

5 October 2025

Excellent

Excellent location and. Views. Tidy staff

All ok

5.0
Jo

4 October 2025

Beautiful views, great location, would definitely return

Beautiful views, great location

Nothing!

5.0
Zhenmin

3 October 2025

Always love shangrila room

Great location and brand! Nice staff

This year horizon buffet quality obviously is lower than last year especially the afternoon tea. Very few choice and no macarons.

5.0
Krystal

3 October 2025

Fantastic

Everything, we had a ball. The room, food, service 10/10. Not to mention the breathtaking view from our room. Thanks for having us, Shangri-La. We will be back again.

4.5
Seonyeong

3 October 2025

Great view, but needs better housekeeping

The room size and bathroom were spacious, and the view of the Harbour Bridge and Opera House was absolutely stunning.

The fridge was not clean, which was a bit disappointing

4.5
Donicade

2 October 2025

A wonderful hotel staffed with dedicated employees located in the birthplace of European Australia.

Exceptional standard of comfort, cleanliness and facilities. Staff went out of their way to make sure my 97 y.o mother was comfortable and even had a small happy birthday cake waiting in her up-graded room. Faultless service with high quality views achieving an outstanding stay.

Found the lack of an in-house hairdresser an issue that resulted in the cancellation of the booked facial.

5.0
Alexandra

1 October 2025

Perfection!

Everything. It was perfect.

Nothing.

5.0
Henao

1 October 2025

Exceptional

ideal location beds are comfortable

5.0
David

30 September 2025

Excellent

The staff were excellent. Very helpful, always responsive and very helpful. Its not cheap but you get what you pay for.

Nothing

4.5
Mohamed

30 September 2025

great place

easy to check in food was great

location is a bitfar from the city central otherwise great

5.0
Gabriela

30 September 2025

Exceptional

Amazing room! Amazing views! Excellent staff! :)

The hotel facilities, in special the pool!

5.0
Gallo

30 September 2025

Perfect for my needs

Amazing location! And great breakfast...

Staying only for the night...

4.5
Johnson

30 September 2025

Fabulous

Great views, great people, great facilities. The parking was easy.

4.0
Mike

29 September 2025

Pleasant hotel.

The Opera house view and Bridge was the view from our bedroom window which was very memorable.

N/a

5.0
Kerrie

29 September 2025

Exceptional

Location, the spacious room, the view, the concierge staff.

4.5
Alissa

29 September 2025

Fun stay for family

Clean, comfortable and convenient location. Buffet breakfast was great, although very busy (get there before 9am!) Staff exceptional. Pool not that warm, so didn’t get much use as was cooler day.

4.5
Yang

29 September 2025

Fabulous

the view.

swimming pool is a little be small.

4.5
Greg

28 September 2025

We enjoyed a relaxing stay and utilised the their excellent gym, pool and spa facilities.

Terrific facilities

The Check-in experience at peak time is not great.

4.5
Tong

28 September 2025

Fabulous

Thank you so much for the wonderful surprise! I truly appreciate the complimentary upgrade to such a beautiful room with a stunning view of the Sydney Opera House. The cake and drinks made my birthday feel extra special. I’m very grateful for your thoughtful hospitality.

4.5
Brett

28 September 2025

In just a few days we felt like we had truly had a 2 week holiday…

Location is excellent, the services are first class, staff were very good.

One small complaint, the single beds pushed together to make a king left a high spot in the middle. Have stayed before in a different room and did not have this problem.

5.0
Marko

27 September 2025

Exceptional

Service was great

5.0
Emina

27 September 2025

Great location, clean, service was exceptional and the food was at a very high quality. It was great !!!

The property just meet all our family needs

4.0
Nick

27 September 2025

Very good

Service at Altitude was pretty average

5.0
Gurvinder

26 September 2025

Good

We met an amazing staff member "Greg" in the lift when we were heading to blue mountains. He helped us without even asking. What a gentleman he is. He quickly went and bring a map for us to find an easy way to get out from city. Thank you Greg.

Everything was perfect.

5.0
Tamica

26 September 2025

Exceptional

The bed was Comfy, the food was amazing! The view from the Lounge and our room was amazing!

5.0
Bobster538

26 September 2025

Exceptional

Excellent customer service, nothing was to much trouble. We were their priority.

Everything was perfect.

5.0
Diana

26 September 2025

Location was amazing! What a view! Great hotel

Friendly staff, beautiful hotel and great location

5.0
Rukshana

25 September 2025

Would love to re-book.

Beautiful hotel, excellent service. Very prompt. A bit on the expensive side, but worth it! The staff made it extra special for my son's 18th and high school graduation, thank you!

Walking down into city centre/circular quay can be a bit difficult; steep steps. Recommend cab. No negatives about the hotel.

4.5
Helena

24 September 2025

Fabulous

Great stay. Staff very friendly. Exceptionally clean. Excellent breakfast.

Sofa bed not amazing - could do with an upgrade/better quality mattress given room rate.

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Breakfast in the room
  • - Special diet menus (on request)
  • - Kid meals (additional charge)
  • - Wine/champagne (additional charge)
  • - Fruits (additional charge)

General

  • - Room service
  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Family rooms
  • - Lift
  • - Soundproof rooms
  • - Packed lunches
  • - Car hire
  • - Heating
  • - Non-smoking throughout
  • - Air conditioning
  • - Designated smoking area

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Fax/photocopying (additional charge)

Reception services

  • - 24-hour front desk
  • - Express check-in/check-out
  • - Currency exchange
  • - Tour desk
  • - Luggage storage
  • - ATM/cash machine on site
  • - Concierge service
  • - Private check-in/check-out
  • - Invoice provided

Activities

  • - Sauna
  • - Fitness centre
  • - Spa and wellness centre (additional charge)
  • - Massage (additional charge)
  • - Hot tub/Jacuzzi
  • - Indoor pool
  • - Indoor pool (all year)
  • - Beauty Services
  • - Facial treatments
  • - Body treatments
  • - Body scrub
  • - Body wrap
  • - Spa facilities
  • - Steam room
  • - Spa lounge/relaxation area
  • - Foot bath
  • - Spa/wellness packages
  • - Couples massage
  • - Full body massage
  • - Fitness
  • - Fitness/spa locker rooms

Outdoors

  • - Terrace
  • - Sun terrace
  • - Outdoor furniture

Entertainment and family services

  • - Babysitting/child services (additional charge)
  • - Strollers

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Ironing service (additional charge)
  • - Trouser press (additional charge)
  • - Daily housekeeping

Parking

  • - Parking garage

Accessibility

  • - Wheelchair accessible
  • - Toilet with grab rails

Pool and wellness

  • - Heated pool
  • - Swimming pool
  • - Swimming pool

Miscellaneous

  • - 24-hour security
  • - Key card access
  • - Security alarm
  • - Smoke alarms
  • - CCTV in common areas
  • - CCTV outside property
  • - Fire extinguishers
  • - Delivered food is securely covered
  • - Access to health care professionals
  • - Face masks for guests available
Check availability 180£160$223¥23638C$173A$173HK$1746S$294SFr209¥1416kr1839kr1346kr1737