Shangri-La Hotel, Sydney

Location, cleanliness, staff attention, the views, the horizon lounge.

Only gripe was the sauna wasn’t working properly.

Everything, could not fault one single thing. Exceeded expectations

Nothing

Friendly staff

Fabulous immaculate comfy accommodation. Welcoming, helpful and friendly staff. Horizon club great experience. Breakfast, afternoon tea and canapés delicious. Great location.

Everything perfect.

Wonderful

Amazing stay, staff were so friendly and the views were amazing!

Amazing staff , outstanding location , fresh delicious food , extremely well kept room & facilities ! Just amazing all round x

Not applicable

Our stay at the Shangri-La Sydney was absolutely extraordinary. From the moment we arrived, we were treated like royalty, every detail was handled with grace and genuine care. The service was second to none, and the team went above and beyond to make our experience truly special. It’s rare these days to find old-world service in a modern world, but the Shangri-La delivers exactly that, timeless hospitality blended with luxury and comfort. Highly recommended to anyone, anywhere in the world. Jen & David

Fab location

Great rooms, swimming pool area could do with a touch up

Everything. From the moment you enter the property the smell of the lobby, the welcoming staff, the beautiful views. But mostly that the staff left a happy birthday card and cake for my daughter who was celebrating.

Nothing. The beds were a tad small for doubles I thought - sleeping 2, but that’s standard.

Marble floors, exceptional views from windows - Harbour Bridge Suite is absolutely astounding. Loved the bathtub and views. It was even better than I could imagine. Everything pristinely clean and organised. Horizon club breakfast buffet and evening canapes were exactly what I needed even when I didn't know it! Best stay I've had, in luxury, was here. Thank you Shangri-La Sydney Staff, you were all so hospitable to me and my newly wed husband.

That I had to leave!

Staff were great. Very comfortable room and bedding.

The location was exceptional we walked everywhere.

Nothing to complain about

The views were amazing. Perfect location. Clean with friendly and helpful staff

Absolutely nothing

Breakfast and service were unbelievable, fab hospitality terrific, buffet foot was fresh array choice Wow! Service throughout hotel amazing, facilities wherever you went superb, hotel management thought of everything and everyone. We loved our. Stay at the Shangri-La Hotel Sydney from the time we arrived and car door was opened for us to taking our luggage just everything was fab

The service from staff in the lobby was great, serviced with friendly smiles and very helpful, cocktails delicious especially fresh tasting cucumber fizz, loved it. atmosphere and seating spacious and comfortable, just felt kids steak meal with salad for lunch could have had a yummy fresh looking salad an steak could have been more tender. Loved eating in the Lobby, it's very relaxing and friendly vibe.

Fantastic location, didn’t have the breakfast

Nothing it was all good

Pillows were not comfy. May be additional pillows are needed.

Great location and the size of room and bathroom was very good. If you are after a central location for all things Circular Quay and the Rocks this is a great option.

Rooms just starting to feel a little dated. No wine options in mini bar, in fact the mini bar options were a big surprise with how limited they were.

Lovely spacious room overlooking the opera house and harbour bridge. Very clean and comfortable. Staff were helpful.

Great location, staff is super friendly everywhere. Very clean, free water, many clean towels etc. Pool is very warm. Good breakfast.

TV couldn’t turn for better view. Pool for kids till 7p.m. only. Was till 9p.m. and even that wasn't enough because this is holiday. No variety of mini bar snacks to purchase like chocolate, chips, saulty nuts, biscuits etc. We had 7th floor and windows were a bit foggy from pollution i beleive. And view to Harbor Bridge and Opera House were not as clear as we used to have. We like suite and stay always in that room but became very pricy after Covid.

Room 2019. Was very surprised at the size of the room - loads of space. My bed was too soft, my friends bed was too hard...but I think now I could possibly request a room with a hard bed, which I didn't know before. The hotel naturally feels like an older hotel but really great facilities, mostly excellent staff but all in all a lovely stay.

Oh! 1 thing, we stayed for a 3 day conference. The lobby cafe was overwhelmed with the amount of people to serve. You really should have 1 extra staff member helping to serve or make coffee. We had 45 mins to eat and drink but ended up taking our drinks and food back into our conference. It's not a great feeling. On one of the days lunch broke at 11am and your restaurants could not accommodate us.

Excellent location and. Views. Tidy staff

All ok

Beautiful views, great location

Nothing!

Great location and brand! Nice staff

This year horizon buffet quality obviously is lower than last year especially the afternoon tea. Very few choice and no macarons.

Everything, we had a ball. The room, food, service 10/10. Not to mention the breathtaking view from our room. Thanks for having us, Shangri-La. We will be back again.

The room size and bathroom were spacious, and the view of the Harbour Bridge and Opera House was absolutely stunning.

The fridge was not clean, which was a bit disappointing

Exceptional standard of comfort, cleanliness and facilities. Staff went out of their way to make sure my 97 y.o mother was comfortable and even had a small happy birthday cake waiting in her up-graded room. Faultless service with high quality views achieving an outstanding stay.

Found the lack of an in-house hairdresser an issue that resulted in the cancellation of the booked facial.

Everything. It was perfect.

Nothing.

ideal location beds are comfortable

The staff were excellent. Very helpful, always responsive and very helpful. Its not cheap but you get what you pay for.

Nothing

easy to check in food was great

location is a bitfar from the city central otherwise great

Amazing room! Amazing views! Excellent staff! :)

The hotel facilities, in special the pool!

Amazing location! And great breakfast...

Staying only for the night...

Great views, great people, great facilities. The parking was easy.

The Opera house view and Bridge was the view from our bedroom window which was very memorable.

N/a

Location, the spacious room, the view, the concierge staff.

Clean, comfortable and convenient location. Buffet breakfast was great, although very busy (get there before 9am!) Staff exceptional. Pool not that warm, so didn’t get much use as was cooler day.

the view.

swimming pool is a little be small.

Terrific facilities

The Check-in experience at peak time is not great.

Thank you so much for the wonderful surprise! I truly appreciate the complimentary upgrade to such a beautiful room with a stunning view of the Sydney Opera House. The cake and drinks made my birthday feel extra special. I’m very grateful for your thoughtful hospitality.

Location is excellent, the services are first class, staff were very good.

One small complaint, the single beds pushed together to make a king left a high spot in the middle. Have stayed before in a different room and did not have this problem.

Service was great

The property just meet all our family needs

Service at Altitude was pretty average

We met an amazing staff member "Greg" in the lift when we were heading to blue mountains. He helped us without even asking. What a gentleman he is. He quickly went and bring a map for us to find an easy way to get out from city. Thank you Greg.

Everything was perfect.

The bed was Comfy, the food was amazing! The view from the Lounge and our room was amazing!

Excellent customer service, nothing was to much trouble. We were their priority.

Everything was perfect.

Friendly staff, beautiful hotel and great location

Beautiful hotel, excellent service. Very prompt. A bit on the expensive side, but worth it! The staff made it extra special for my son's 18th and high school graduation, thank you!

Walking down into city centre/circular quay can be a bit difficult; steep steps. Recommend cab. No negatives about the hotel.

Great stay. Staff very friendly. Exceptionally clean. Excellent breakfast.

Sofa bed not amazing - could do with an upgrade/better quality mattress given room rate.