Shangri-La Hotel, Sydney

We had the Darling Harbour room and the view was spectacular. Note: we couldn't see any landmarks but we were on the 26th floor so the water views were truly amazing.

When my partner and I first arrived, our bags were taken straight away to our room and we were greeted straight away. Our check in process was smooth and when we arrived to our room, the hotel staff were kind enough to organise a 'happy birthday' sign on our window for my partner. Later on we were surprised again with a slice of cake for my partner and I to share. Our stay was so comfortable, location was great as we were close to everything, view was amazing and the staff checked in on us during our stay. We also got our room serviced which was nice. Check out was smooth as well, really happy with our stay :)

Nothing, everything was great! :)

the location and spacious rooms were nice

breakfast was poor quality

Location was superb. Very close to everything. Staff were very helpful. Australia pub 2 minute walk on same street. Excellent beer and pizzas

Bit of a steep walk back to hotel from George Street but not a big problem.

The view, the staffs

The hotel is uphill which is kind of

Friendly Clean Familiar

Wish we had harbour view

Room was beautiful. Staff were amazing. Food was exceptional. We really enjoyed our stay and we’ll definitely be back.

Nothing

Everything

Nothing

Everything was great

Nothing at all. It was perfect.

The harbour view was fantastic and room very comfortable and plenty of room

Could have a larger spa bath in this particular room

Friendly great position

Everything

The staff were fantastic, very helpful, location just perfect, room had fabulous views and very comfy beds, made for an excellent stay.

Perfect spot close to Circular Quay

Short Steep hill to walk up to the hotel from the tram stop

The room had huge windows with magnificent views into both the Opera House and the Harbor Bridge

All was fine

The staff were extremely friendly and helpful and the view was amazing.

This hotel has a great location. Just in front of the opera and the bridge. You have the metro (tube) a close distance, so from the airports you can use it. We selected the room with club lounge access and was a great option, you will have great breakfast, tea time and in the afternoon a snack (canapé)time.

Great location easy access to all amenities and transport

There were a few patrons I feel could have handled themselves better and maybe the reception area could be better managed - there were 3 lines 3 receptionists I was waiting in line 3 and twice a person from line 1 raced in ahead of me to go to the first receptionist free because they had been waiting longer - 3 lines you pick a line you wait you don't barge in front of others and speak rudely to them about you being next - there should be only one line feeding the 3 receptionist if this was the case. The receptionist should be trained in this way as well instead of just accepting bad behavior.

Accommodation was very nice, great views and clean.

Altitude restaurant was very overpriced, dark, food was not great and service was not really fine dining. The view was great however.

Grat location close to Circular Quay. I loved the view on Sydney Harbour as well as the harbour brige and opera house. Very good room size.

Was a bit expensive but of course this is to be expected in Sidney in such a location

The Shangri-La does not disappoint!! The room was exceptional, we were treated to a birthday treat & early entry. The breakfast club room was magnificent with the best view of Sydney harbour anywhere. Food was delicious, the staff were helpful and friendly and interested in the guests.

We liked everything

comfortable room and hotel facilities

View was ok not great

Location and stunning views

The view the facilities and cleanliness. Everything was spot on!

Cleaningness and comfort

Dangerous risk of slipping on bathroom floor

Fabulous room with outstanding views of opera house and the bridge and access to the horizon club amenities

Nothing

Location

Need to renovate

Ideal location, very helpful staff and good breakfast

Getting old in time as eveything

This was not my first stay at this hotel, and I will happily return again. I really like the rooms here—the bed is very comfortable, and the bathroom is well-designed for a relaxing experience. A special thanks to the staff for upgrading me to a larger room. I also appreciated that they provided me with a heater since the air conditioning didn’t have a heating function. I was feeling unwell due to a cold, and I was grateful for the staff’s understanding and assistance. The location is also excellent—just a five-minute walk to the city’s center, which makes it very convenient and familiar.

Upon arrival, I had an unpleasant experience with a man who introduced himself as the manager of the rooftop bar. First of all, I consider it a huge loss for the hotel that breakfasts are no longer served on the rooftop. This is a missed opportunity since the bar remains unused during the morning hours. Guests should still have the option to enjoy breakfast there for an additional charge. This was one of the main reasons I chose this hotel again. When I arrived, I was feeling unwell and simply wanted to sit for half an hour, have a cup of tea, enjoy the beautiful view, and ease into my trip. However, despite the fact that most tables were empty, this man refused to let me sit down, claiming that a special afternoon tea required a reservation. I couldn’t understand the issue—there was an available table and a guest willing to pay for it. I didn’t care how much the tea cost; I wanted to experience that view at that moment. Despite trying to talk to him three times, I was met with robotic responses and an arrogant attitude. This left a bad first impression—not just of the rooftop service but of the hotel as a whole. Another disappointment was the room view. Yes, I appreciated the upgrade to a larger corner room, as I mentioned in the positives. However, when a guest books a Sydney Opera House view, the expectation is that the view is worth it. In my case, the Opera House was barely visible—I had to make an effort and lean to see it. Technically, I understand that this still qualifies as a view, but from a guest’s perspective, it doesn’t feel quite right. A partial view like this should be categorized differently to set the right expectations. The breakfast experience was another downside. The selection was extremely repetitive, the staff seemed confused, the food was underwhelming, and overall, it did not meet the level expected from a hotel of this standard.

We were staying for my wife's birthday and on check-in our room was upgraded and my wife received a small cake and a sparkling bottle of white wine at no cost to mark the occasion. We appreciated the gestures and the hotel going the "extra mile" without directly requesting special service. All the facilities were excellent and our five course degustation was excellent and our waiter was also very helpful and looked after us more than was expected.

Better organisation of the queue at the premium check-out time around 11.00 am.

Breakfast was great

We had to leave to go to our next location

Very well located with great rooms overlooking Sydney harbour bridge and opera house. Good breakfast and amenities. Staff very helpful from concierge to reception.

Spa facilities and gym were small and a bit dated.

The service and food was great

Everything

No outdoor pool

Everything stayed in club room excellent facilities

Stunning views, comfortable and spacious room, relaxing spa

Rooms starting to look a little dated. Minor mould on bathroom shower.

Needed something close to the cruise line.

The climb from the Rocks was very steep

The view

There wasn’t anything I didn’t like

Views from room , best we have ever had. Quality of hotel excellent and staff a credit to the company

We were not notified that our room was ready despite checking in at 0900. We returned to hotel at 1630 and room was available

The view and facilities

Nothing

The room was luxurious clean and comfortable. The staff were professional and friendly. The Horizon Club Lounge was lovely as was the view, very romantic.

NIL

bed toiletries view

complimentary water bottle being plastic

Upgrade to Horizon when ordered room wasn’t available

The cost of the parking

View was exceptional, food was great, service was lovely and friendly

The price matched my expectations but it was expensive so we couldnt stay here often.

Everything. Great food, services, staff and facilities. Attended the Christmas Dinner and it was divine. Michelin Star quality. My favourite hotel!

Nothing.

Clean, accessible and staff mostly helpful

It was at the top of a hill

Everything, and we didn’t even use the pool, and it’s supposed to be amazing as well.

Couldn’t stay longer

Everything was better than we expected

Everything was perfect

The two double beds were a bit small for a family of four.

The hotel was perfect in every aspect. The view of the Opera House was stunning, the pool was clean, the room was spotless, and the breakfast was exceptional.

There was nothing to dislike; everything met or exceeded my expectations.

Beautiful view. Size of room and facilities were great.

Looking a big outdated and tired.