Shangri-La Hotel, Sydney

We got engaged !!

Shower leaked constantly

Excellent friendly staff

Nil

A fabulous location… central but away from the hustle and bustle. Absolutely beautifully appointed room, super spacious and well soundproofed. The staff were all exceptionally friendly and welcoming.

Nothing

Exceptional staff who were customer focused.

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Staff were really wonderful. Went above and beyond to help us with lost keys and hand delivered them to us at home.

Nothing

Room size and airflow was perfect.

The location, friendliness and helpfulness of the staff, and the cleanliness of the room.

The staff were always there to help. The Horizon Clib was exceptional and made our stay so enjoyable.

Staff are incredible, food was great, amazing views, excellent location.

Room itself was a little tired and could use an upgrade (holes in the blackout curtains, carpet faded etc.)

Central location, nice staff, large rooms with beautiful views. 360 bar on the top floor was a beautiful spot to breath in the city

The staff

With little kids a little of a walk to circular key

The view from the room is amazing and the staff were very helpful.

The lobby is not as grand as the other Shangrila properties ive been to in other countries.

Great venue for our wedding night

Expensive drinks but the club lounge was great

Very friendly hospitality. Great breakfast buffet

The facilities

Just what you expect from a 5 star hotel! Amazing views! And an unexpected upgrade that made our trip extra special! We will be back 👌🏽

The pool area looks tired already and felt like it needed a renovation.

Stunning views. Lovely staff

Everything

Nil

Clean, comfortable and good location for sight seeing around circular quay.

Nil

I stayed at Shangri-La Sydney for one night, mainly to enjoy the best view of the Harbour Bridge and Opera House—and it did not disappoint. Check-in and check-out were smooth, and the room was big, spacious, and offered an absolutely stunning view. The breakfast buffet was also good, though it would have been nice to see some rice dishes for Asian guests. Overall, this is exactly the level of elegance you’d expect from Shangri-La. Recommended for those who want a luxurious stay with an unforgettable view.

Beautiful hotel

Horizon Club is well worth the extra.

Location location location! Great staff, so friendly. And the views are so stunning

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Room was spacious and great view of opera house. Bathroom had shower and bathtub. Complimentary sparkling was a nice touch for our wedding day.

the breakfast is no longer on the top level so there is no view. Unfortunately, this was our favourite part of staying at the shangri-la hotel, due to this we may choose to stay at another hotel in the future.

Absolutely loved our stay here. Every member of staff was friendly and helpful. Our room was lovely. 2 toilets! We were made up. It was clean and had everything we needed If I had to be picky I'd say the request for coffee for breakfast. It takes a very long time for the coffee to arrive. I'd like coffee with my breakfast and not for it to arrive mid way. Another picky thing is the lifts. There are 6 lifts. You call for 1 but then it stops at every floor. Use the other lifts! Apart from those two silly things I would definitely recommend and would return without any doubt.

Delayed coffee

Absolutely loved our stay here. Every member of staff was friendly and helpful. Our room was lovely. 2 toilets! We were made up. It was clean and had everything we needed If I had to be picky I'd say the request for coffee for breakfast. It takes a very long time for the coffee to arrive. I'd like coffee with my breakfast and not for it to arrive mid way. Another picky thing is the lifts. There are 6 lifts. You call for 1 but then it stops at every floor. Use the other lifts! Apart from those two silly things I would definitely recommend and would return without any doubt.

Delayed coffee

Great location, perfect services

Not all the time quiet... Small swimming pool

The view is to die for. Clean and comfy beds

very good location very nice room too crowdie during breakfast

Everything price location and facilities excellent

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This Hotel has amazing views over-looking Sydney Harbour. It is within walking distance to Circular Quay, with great access to public transport, making it really easy to get about. The room was lovely, and the bed was really comfortable. We had access to the Horizon lounge, which was great value, we felt really looked after. We had a fantastic weekend!

Having to pay extra to use the infrared sauna. We felt this should be included with the pool and gym facilities.

The staff are fabulous, room was clean. Cafe Mix staff were 10/10 & ensured we enjoyed our Fathers Day Breakfast.

We have a baby, so getting around with a pram from up the top of the rocks and all the stairs wasn’t the easiest. So location only downside for us personally. But if we didn’t have Bub location would be fine.

It was perfect in every way

Nothing

Exceptional location and views. Friendly staff.

That the sound and the bone shaking bass from the music at the bar on 36 floor was going through the room and didn’t allow us to fall asleep till it ends at 2:30am. That was very disappointing for the price we paid per night.

Everything

Nothing

Views service food & drink exceptional

The hotel is located on a hill and requires some effort to walk to.

All staff were exceptionally friendly and helpful.

Decor could be modernised..

Friendly staff Good location

Everything is perfect😍🤗..The hotel, location, the staff..Good service..

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Everything was fantastic and absolutely worth the money. Each staff member was polite and helpful. The location was perfect for all my needs. I’m glad I booked a room that included breakfast, as there was a wide variety of food options available. I would definitely choose to stay here again if I travel to Sydney in the future.

None.

Location, views

Check in a bit slow, room service $10 delivery fee

Perfect in every way

Everyone and everything was excellent, hence the reason why we booked again for next may

Everything. The place, the staff, and the location are very great.

Location and service

It would be fair if accomodation guests were given priority at the rooftop bar. We were in a large queue with the general public for the rooftop bar - most weren’t even staying at the hotel. Hotel guests should have preference.

Everything

The hill :)

Great location. Reception lady was wonderful.

Had to ask many times for missing items to come to the room.

Spacious room.

Climb up hill each time when walking to Rocks or Downtown. That will be a deal breaker next time to Sydney

We loved everything ! Staff were lovely and very helpful. Amazing view and location to all things Sydney.

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