Shangri-La Hotel, Sydney

I didn't like the insurance being 750 dollars on arrival of the room plus the unbelievable value of the stay

You can’t beat the harbour view.

The breakfast has changed and now is on the first floor, no view and only eggs can be ordered. The breakfast is usually a highlight for us but now seems very generic with a stale atmosphere.

The pool and sauna area was clean and pleasant Breakfast buffet was great

We prefer firmer mattress

The club room access and value was fantastic all staff kind friendly and attentive

Nothing

I recently had the pleasure of staying at the Shangri-La Sydney, and I cannot speak highly enough about the incredible experience I had. From the moment I arrived, the service was absolutely amazing. A special mention goes to the two lovely English ladies at the front desk – they were not only professional and welcoming, but they truly went above and beyond to make my time there so special. Their warm hospitality set the tone for the entire stay. The breakfast was equally fabulous – a wide selection of delicious options, all beautifully presented. The servers were attentive and made sure I had everything I needed without even having to ask. It’s clear that every member of staff takes pride in delivering a high standard of service. All in all, the team at Shangri-La Sydney are a great asset to the company. Their kindness, professionalism, and attention to detail made my stay memorable, and I look forward to returning soon. Highly recommended!

Everything was perfect

The friendly staff we felt welcome as soon as we arrived

The hill that u have to climb if u don’t travel by public transport

location

view not that good

The view, comfy beds, quiet room, room service, will be back

The space, the location. The view

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Located at historic part of Sydney. Close to opera house and ferry terminal and train station. And great breakfast!

Great view but window was dirty for taking photo.

Our room had a great view, bed was comfortable. Did have to request softer pillows. Thank you for the portable fan, it does make me sleep better. Breakfast buffet was good, but I wished we could order from the menu, since I am a small eater. Our concierge, Colton (I hope I got his name right) was so knowledgeable and kind.

This hotel is located on the hill, so slow and steady is a good pace.

Great location and view of the harbour.

Up hill from harbour.

All the staffs that we encountered were very nice and polite. The guy who checked us in ,even gave us a complimentary wine and chocolates when he noticed that we looked like we just got married( which we are) :) Very thoughtful.

nothing

Everything

N/A

Amazing views and the rooms were very comfortable. I enjoyed the spa facilities and I had a lovely express facial. The addition of the executive lounge was great.

It would be nice if the rooms had smart tvs, I mean it is 2025?! It was a bit much to be charging $16 to rent movies.

Friendly staff, it was our 3 year wedding anniversary, they gave us a complimentary upgrade to a beautiful harbour bridge and opera house view, sparkling wine and chocolate. It made it extra special! Thank you so much!

The room itself is a little old - could use an upgrade, but was still very comfortable and with stunning views.

Location and staff were excellent.

Great location and bed was very comfortable

Slippery shower floors

Check-in and check-out were friendly and efficient. Valet service was excellent. Room service was prompt, with high-quality food. The room itself was outstanding—immaculate amenities and furnishings that were both stylish and functional. The view was exceptional, and the built-in window seats were a standout feature.

Minor note: a bottle opener and some cutlery were not provided as standard, which would have been a convenient inclusion.

Location

None

The staff handling the breakfast were amazing. Out special thanks to Ariane, Gabrielle and Silvano for the good care with our family.

We were 3 (parents and child). Beds too narrow for 2.

loved the view and location and room was great size

Checking in was a breeze and the staff were super friendly and helpful. Checking out was just as great.

While the room was great, there was a dirty bandaid in the bathroom that wasn’t great to find. It would have been great to offer a cheaper car parking experience. $105 per night is excessive even for Sydney standard.

Favorite hotel in Sydney CBD.

Room service food quality was poor.

The location was perfect and the view of the rooms was great!

The room was bit dusty and the I believe there was some work done as you could see the patching mark of the ceiling. The chromcast connection was bit slow.

Smooth check in and a complimentary bottle of wine and birthday cake was a nice touch! Pool and spa was really nice also

Nothing! All was above my expectations

The quality

N/A

Beautiful rooms with that old world elegant charm . Top location and excellent attentive and friendly staff.

Great location and view

Rooms are looking tired and local areas smell

Great helpful staff. Marco helped us with everything. And Damien the porter was great also.

Nothing!

Location and view

Delayed check in as rooms were not ready

Bed and pillows were perfect - slept so well. And the view from the 36th floor bar is worth checking out

High floor view and excellent club access.

The amazing views

Location and views

The property is dated and in need of renovation. The marble in the bathroom was cracked, the bath fittings did not match, the leather seat in the window was torn, the arm chair in the room was low and not comfortable at all and it looked cheap, the bedding (especially the bed skirt) was shabby, the sheets were yellowed and not crisp. We noticed that the suits worn by some of the male staff were shabby and ill fitting. The service was very good but one would hope for more from a Shangri-La property.

We stayed in the Opera Executive and the view is great, can see the Opera House if you sit at the window ledge. Staff always wonderful never had a negative experience. They always went the extra mile with helping you throughout your stay.

A few things could be improved to make it that 10/10. There was tissue in the peephole assuming from previous Guests, because there was no peephole cover. And the door stopper was loose on the floor. We waited a little while maybe 10-15 minutes for help with bags down not bad but if you were last minute rushing could stress some.

Room & Staffm

The staff were amazing. Loved the bar on floor 36. Thoroughly enjoyed my stay & will return in the future

The view was amazing and the interior was gorgeous

Some of the staff were rude and seemed to be only interested in the customers who clearly had more money.

superb location, great spa, and indoor pool, and breakfast with good coffee

they need more coffee tea and milk in the rooms

Staff were so friendly and helpful!

Nothing

nice size room with great value, obviously it's not cheap price

a bit late doing daily cleaning

Brilliant service

Beds

Friendly, professional staff Great views Comfortable rooms

Lots of hills and steps to reach the hotel

Beautiful rooms. The room was spacious and clean and very stylish. The views were fantastic. Excellent gym and swimming pool.

Quite a steep incline to get to the hotel off the main streets but in a good location for restaurants and bars.

Staff were amazing, rooms were exceptional with amazing views.

We only had a light breakfast in the foyer cafe. Nice food, good service & friendly staff. Room view was outstanding. Facilities excellent, bed comfy for a double (a little small for a couple) pillows superbly comfy.

Only the size of the beds (double)

All the staff were excellent - cheerful, helpful and professional. The room was spacious, well equipped and the views over the harbour were amazing. The club facilities were also excellent.

Nothing really - except the showers could have been a little more powerful.

Very friendly staff. Including concierge, Colin. Check in - Jennifer and Room service - Song. All staff were excellent.

My husband and I celebrated our 70th and 60th birthdays with an overnight stay at the Shangri-La including a Wellness Day Spa with lunch. We were so pleasantly surprised with a lovely room on Level 27 with Harbourview of Luna Park, Harbour Bridge and Opera House. As well we were treated to a birthday cake and champagne on the house on our arrival including an early check in to coincide with our Day Spa schedule and a late check-out. The 2 course package Altitude lunch on Level 36 was exceptional as part of our Wellness Spa Package. We chose to visit a local eatery for dinner and one of the staff members we were chatting to in the lift on the way down suggested we take an umbrella from Reception which was such a nice touch of exceptional service and customer care. It was so nice to just step away from our normal routine and enjoy such a luxurious room getaway. Thank you so much.

The check in on a Friday was slow as there were a lot of people lined up. Parking in the vicinity is very expensive and there should be a discounted rate negotiated by Shangrila at the local 111 Harrington Street, Car Park for guests.

If you are looking for the best view to Harbour bridge and Opera - this is it. Choose a corner room upstairs. Rooms are quiet and bed and pillows are comfortable. Swimmingpool area has saunas inside changing room areas