Grand Hotel, Stockholm

The property was exceptional. Located in the center of Stockholm, close to major attractions. Great facilities. Amazing service and polite and helpful staff. The breakfast buffet was top quality and great variety. The Cadier bar is worth a visit !

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Classic first class hotel with well dressed attentive and courteous staff that makes you feel like a VIP. Unmarked limousine taxi at the lobby, best reataurant “Verandan” for the best Swedish smörgåsbord experience. Comfortable bed, I’ve towels!

None

The location, amazing breakfast et great services

The room was nice, bath was brilliant and room service was very good, The concierge service was very helpful too.

Check in was a pretty poor performance by the staff serving. Firstly 3 of the staff were having a chat with another apparently non-working member of staff/friend (they clearly weren't a customer) and we felt ignored whilst this happened; we'd had a long day and wanted to get to our room. We were then overcharged at reception. I later questioned this to find an additional allowance was included to cover additional potential incurred costs such as bar bills and breakfast etc, but this wasn't explained at check-in, was brushed off by the receptionist (she had a Manager badge) who appeared to not be interested in our comfort and concerns. This was our first impression of the hotel and to be honest it spoilt our experience, and made us feel quite uncomfortable; particularly as this trip was for a special occasion. The waiter who checked us in for breakfast the next morning also appeared quite arrogant and almost pompous in the same way in which we were treated at reception. The bath needed cleaning, I did not expect this in a hotel of this apparent standard.

Fantastic location, great facilities, extraordinary night shift housekeeping and the restaurant Veranda.

Swimming pool is exclusive (or needs payment) to certain room types, a lot of events with cross flow with hotel guests. Communication pre, and upon arrival needs to be better coordinated, but was resolved, despite the delay, on an expected manner.

Stunning building that is excellent in decor and has clearly kept up with the times

The ambience was lovely and it lived up to its name ‘Grand’!

Awesome ambiance, room, breakfast, dinner burger with tryffel french fries and super polite and friendly staff. 10/10!

The Grand Hotel Stockholm was gorgeous with an absolutely great location. The staff was welcoming and classy. The hotel gave us a wonderful Swedish experience. The breakfast room was beautiful overlooking the Royal Palace. We will definitely stay there when we return!

all went well; pleasant reception, helpful; excellent of od

shower needs mat to prevent slipping and handles

Everything was excellent

Great staff, especially Bryan on the front desk. The bar is spectacular. Excellent food, service and ambiance.

Some areas are a little dated. Limited choice of restaurants on a Sunday night.

The location was ideal for all the main areas of Stockholm and easy connections to other parts of the city. The room had a panoramic view of the water and so was spectacular.

Nothing.

Parking

It was very comfortable with excellent facilities

Ease of access and location

The staff was very nice. Service is great and also the food quality. The location is beautiful

The pool is only for 16+ which was quite sad for my 11 year-old daughter I don’t understand why single children with their parents can’t use the spa.. I understand with groups of children. Especially considering the price of the hotel I found this quite a disappointment.

Great location and very grand

I thought expensive to use spa facilities - especially if just a quick swim needed

Location and staff excellent

Smoking at the entrance

The attention to details was just grand every thing was taught of just perfect

Awesome staff, kind and pro!

The room is clean and comfortable and the staff are friendly and helpful

Nothing

Especially the location was perfect The rooms are perfect The staff,breakfast was nice

Nothing

Location, facilities, friendly staff

The food is basic in the restaurant and buffet

Everything, from the location to the staff and the food.

Nothing

Amazing Hotel! Better than the Plaza in NYC

Lovely staff, lovely room and all-around an astonishing place!

Nothing - only minor thing is that the rooms didn’t have a “do not disturb” function.

It’s great ! Especially the staff and service

Breakfast great Room service awesome Location stupendous

Cons" the waiting at front desk was at times too long

The room was spacious and beautiful interior, linen was top quality and bed very comfortable. Very good breakfast. Excellent location.

The shower head was too close to the wall and in the bath. Water running everywhere.

Quality of the rooms

Coffee is was very strong at breakfast

Gorgeous property & impeccable service with old world charm

Zero complaints

Location, overall feel

Everything was perfect

Nothing

An excellent reception on arrival with room upgrade to a juniour suite overlooking the palace. Friendly staff, excellent venue for breakfast and early evening drinks. Service impeccable.

Everything was fine. I could find no fault with the hotel or over areas which it had control. There was a state visit which locked down the vicinity of the hotel, preventing taxis to access.

The breakfast was outstanding!!

Very nice rooms, clean and tidy. The hospitality is very good.

At the spa the water in the pools were a bit cold, not the winter cold one but the the two bigger ones and the area for lunch or smoothie by the gym has not the same standard that matches the rest of the hotel. Staff at the spa reception is fantastic.

excellent breakfast: helpfull staff

Seems that hotel staff has military training. Excellent service!

Location! View from room! Buffet breakfast! Concierge helpfulness.

Nothing to dislike.

Location, staff

The whole experience was 1st class. Thanks Michael and Jennifer Sylvester

The staff were exceptional - friendly, helpful and professional. There are two breakfast options, both excellent - superb choice and quality whilst enjoying the view over the water. A drink in the wood panelled bar is a lovely evening option.

We were treated so well. The rooms were wonderful. Location was perfect for our needs.

Liked it all.

Stellar hotel with old school service and style. Chic without any bling and classy to its core Great food and phenomenal staff

having to pay extra to use the pool/spa

Atmosphere, friendless

Everything! beautiful and fancy

not a single flaw anywhere

clean room ,breakfast is very good

Location great. Lovely restaurants

The pillows. Don’t like feather pillows. Should be more choice.

Everything- truly a 5 star hotel

Gym is a bit small

Historical outside and inside but the room we stayed renovated with a modern architectural style that does not lose the feeling of the hotels soul coming with its age. Classy restaurants inside with unique view of the city and well prepared tasty menu. Hospitality that gives you the feeling everything is planned to make you feel at home and also you are on a vacation.

Very posh hotel, lovely architecture and furnishing. The staff were all exceptional; friendly, helpful, pleasant. The room was very room and comfy.