Shangri-La Hotel, Singapore

Rooms were spacious, Kids area especially pool and water park are great. Room amenities were very good. They accommodated our request for early check In also.

Staff, especially severs in breakfast area are kind of rude. They ignored requests many times, work with no smile, no greetings, at times talked back into harsh tones also.

Indian counter variety is same everyday and not good. Very oily food and taste is better at many Little India restaurants.

Poor understanding of the chefs about allergen practices and food handling. I have gluten allergy and I was being served dosa made on same counter on which wheat parathas are being made.

Super toddler friendly! My kids had a lot of fun and parents can relax!
Location is great!

Overall property is great, but I found the food at waterfall Italian restaurant is just so so, the environment js nice though

excellent location, superb ambience, world class facilities and services

Good location close to the Exec lounge. Room was very tight. Breakfast room had a good choice but it's like a cattle market & difficult to find specific foods

The ground floor breakfast room is badly organised as mentioned above. The swimming pool is so loud & noisy with young children. Wouldn't be more appropriate to allow them in at specific times late in the afternoon. Also the gym equipment is very old.

Lots of kids facilities to play with.

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Everyone (staff) was very kind and helpful. Room was great, spacious and very clean.
Lovely orchids!

Stayed in 2 rooms. One in the garden wing which was a good size room. The room in the tower was somewhat cramped but comfortable.

The pool is lovely but the noise from children & families in the pool was unbearable at times. Also the weights equipment in the gym is too old. The breakfast room was chaotic & badly planned.

Service location resteraunts

N/A

Beautiful view clean rooms exceptional service

Nothing

The hotel was very clean , most of the staff were helpful.

The breakfast was suitable, with a variety of cuisines.But on had to get things as they were beginning made otherwise a lot of food became rubbery. The toaster took too long to toast . The Chinese 🇨🇳 restaurant was not good at all , with a very limited choice. We had the set menu for dinner & it was tasteless & repeated soup style dishes, the dessert soup was the only course that had flavour, the rice in lotus leaf was seriously lacking in flavour. The bar was a bit lost in trying to something that it wasn’t achieving . I would not eat there again, great hotel to stay in especially the Valley wing , but eating out is recommended. Some staff were very strained in what they were doing & not flexible & up with what’s happening.

Location was excellent, facilities were excellent, all staff were extremely friendly and helpful and made us feel very welcome. Loved the swimming pool and the feel of the whole property with the fish swimming pools.

The prices for the food/drinks when ordering at the swimming people were higher than expected so we didn’t order as much. We would have spent more money if things were more reasonably priced.

It was a really lovely hotel to stay at, it was comfortable and quiet, the pool was great, my daughter had a lot of fun at the splash park there as well, the staff were friendly and very helpful. They also organised babysitting for my daughter and it was great! The buffet breakfast was probably one of the highlights, SO many options to choose from.

It was a short walk to the main shops/restaurants, and only a short drive to the botanical gardens.

I don’t think I have anything that I dislike about the property, however the restaurants at the property were quite overpriced for the meals that you got.
The room service was reasonably priced, however I would venture out to eat in future.

Well kept, Rustic, classic.

Play area charged too much.
Metro proximity.

Amongst the finest properties in Singapore- a “Classic”
Best location and outdoor spaces including a beautiful outdoor pool area.

Good location

No MRT station nearby or shuttle provided by the hotel to the MRT

A perfect stay with exceptional staff, top-notch facilities, a beautiful pool, excellent service, great amenities, and an ideal location.

Our every need in the room was anticipated. Comfortable beds. Poolside relaxing and service timely. Personnel were attentive.

Slightly off grid

Loved the service
Ambience
Room
After noon tea
Happy hour and canapes

The coffee

Everything. Family friendly, pool, rooms, dining, location. Everything was excellent. Staff are friendly and accommodating

N/a

Staff are friendly and bed are so comfortable. Pool is great.

Indoor play will be good if allow pay for hourly rather than $45 per session.

The gardens, pool, waterfall restaurant,great food

Everything! The staff at reception were so lovely and welcoming. The building and facilities are incredible, this is definitely a 5 star experience. The pool and splash park for the kids were really fun and they have an optional kids club at an extra cost. It’s a 10 minute walk to Orchard Road shopping, dining and the train and it was nice to experience a different region compared to the marina and downtown. Breakfast was spectacular! Something for everyone. Highly recommend and can’t wait to stay again.

It is expensive for food and drinks but relative to the 5 star experience, different restaurants have different pricing so walk around and check this if you’re savvy.

Everything! Luxury personified with everything you could wish for - provided with a smile.

Only minus was the bed for my boys in our room was quite hard so they didn’t sleep as good as they could and the aircon was not cold enough as it was v humid.

The buffet breakfast was absolutely amazing. One of the best buffets I’ve been to. It had such a great selection of dishes from all the best cuisines in the world. It was great value for money!

The staff aren’t overly attentive or personable. The best staff were the Valet team, they were super friendly and helpful every time you needed to get a taxi or ride share.

Breakfast, kids splash park, kids indoor playground, gym, wifi

Price of indoor playground was very high, not as centrally located as we would have liked

Loved everything, staff, restaurants, facilities.

Staff went over and beyond for my daughter’s bday as well.

It is a high end hotel so some prices stung.

Quality and amenities.

The attitude of some staff, a bit snobby and rude.

Amazing suite in the stunning garden wing, very spacious, comfortable bed, luxurious bathroom

The terrace area around the pool needs renovation.
The breakfast area feels like a motel, not at all in line with the stunning lobby, garden wing, lush gardens.

Large rooms, top quality breakfast, super friendly stuff, nice atmosphere

A bit pricey but overall it was worth it for a family of 5

High end service, horizon club has a nice early evening food selection, breakfast could be improved.

The charges are not transparent, unless you ask for clarifications.

The pool area was lovely. Nice rooms. Lovely staff.

Swimming pool

Breakfast was like a mad house

The facilities in the room, king sized bed, comfortable pillow, bathtub and shower (separated), also provided umbrella and iron.
The staff at reception accommodated my request even though this was my first time staying there and I only booked the room two hours before.
The orchard flowers in the hotel look beautiful. Also the indoor garden inside the hotel looks stylish and beautiful.

Just a few minor points:
The switches in the room a bit complicated. eg. Too many switches for the lights inside the room.
The switches on the lift also a bit confusing (another hotel guest also experienced that, after tapping the room card and key in the floor number, still cannot give command to the lift, had to press the button "12" instead).
Need to walk (a bit of slopes) to the nearest bus stop (about 5-10min) and MRT/tube/metro is more than 15 minutes walk away. I only booked a room because I had to attend a conference at the hotel and there was no water supply during those days at the place I usually lived at in Singapore.