Shangri-La Hotel, Singapore

Breakfast, kids splash park, kids indoor playground, gym, wifi

Price of indoor playground was very high, not as centrally located as we would have liked

Loved everything, staff, restaurants, facilities. Staff went over and beyond for my daughter’s bday as well.

It is a high end hotel so some prices stung.

The serenity and ambience of the hotel rooms.

The pillows were flat and my family and I woke up with a sore neck.

Facilities, restaurant choices, child friendly, friendly staff

Overall experience

Nothing

Quality and amenities.

The attitude of some staff, a bit snobby and rude.

Amazing suite in the stunning garden wing, very spacious, comfortable bed, luxurious bathroom

The terrace area around the pool needs renovation. The breakfast area feels like a motel, not at all in line with the stunning lobby, garden wing, lush gardens.

The Staff

Location a little far

Large rooms, top quality breakfast, super friendly stuff, nice atmosphere

A bit pricey but overall it was worth it for a family of 5

The hotel was in a perfect location and was serviced perfectly by taxis. The breakfast was worth every cent. The rooms was very comfortable and clean, with everything that was required for our stay. Would definitely return again.

Stay wasn't long enough!

Loved the horizon lounge. The staff were exceptional, went above and beyond

Not enough pool chairs

High end service, horizon club has a nice early evening food selection, breakfast could be improved.

The charges are not transparent, unless you ask for clarifications.

Modern beautiful spacious hotel with lovely gardens and pool area.

We stayed in the garden wing in a suite with a hot tub. Unfortunately we had to have staff out every day to change the water and reset the temperature control which was very frustrating as we couldn't always use it when we wanted to.

Beautiful staff and lovely hotel, everything we needed and more. Even when we rang and asked for some extras for the kids they were very accommodating. Really recommend them.

The pool area was lovely. Nice rooms. Lovely staff.

Beautiful property and great staff specifically on the door and the room service staff were so friendly. Gorgeous rooms.

Staff at breakfast were a little rude

Swimming pool

Breakfast was like a mad house

The facilities in the room, king sized bed, comfortable pillow, bathtub and shower (separated), also provided umbrella and iron. The staff at reception accommodated my request even though this was my first time staying there and I only booked the room two hours before. The orchard flowers in the hotel look beautiful. Also the indoor garden inside the hotel looks stylish and beautiful.

Just a few minor points: The switches in the room a bit complicated. eg. Too many switches for the lights inside the room. The switches on the lift also a bit confusing (another hotel guest also experienced that, after tapping the room card and key in the floor number, still cannot give command to the lift, had to press the button "12" instead). Need to walk (a bit of slopes) to the nearest bus stop (about 5-10min) and MRT/tube/metro is more than 15 minutes walk away. I only booked a room because I had to attend a conference at the hotel and there was no water supply during those days at the place I usually lived at in Singapore.

Gorgeous pool and location. Staff were so friendly. Breakfast buffet was great. Kids club looked great. You have to pay extra for it but a good option for families

Nil

Breakfast and crowd management

Amazing hotel, a great place to relax with family. It’s a combination of luxury and wellness. Staff are amazing as well.

Nothing so far

The staff were very friendly and assisted us and made our stay enjoyable

None

Top notch hotel

Everything is great

Fabulous stay, great pool and great restaurants. Shuttle to the shopping mall was a bonus!

The fresh atmosphere of the lobby to outside of the swimming pool are so warm welcoming…the morning breakfast great choices of selection for the foods provided…

None

Door man and freebies for kids. One of singapore best family hotel

The surrounding.

Microwave difficult to use, complicated functions.

Room size is luxuriously huge Gym is very well equipped Lovely spa experiences Lounge service staffs are very attentive. Good view when relaxing at lounge

None

The lounge access was exceptional and definitely worth spending the extra.

Possibility to use pool in afternoon after checkout

Infra getting old. Location distant from action

We had a great stay at the Shangri-La: it was very clean, our room was spacious and comfortable, the staff were friendly and helpful, room service was good and the pool area and gardens were really nice.

Outstanding like always.

They checked us in super early after a really long flight from London.

You had to pay quite a lot for the soft play and you had 3 hours, which is too much they need to be cheaper and do 1.5hrs for a 3yr old

Incredible hotel, perfect for a family holiday

Honestly can fault the hotel, ex travel agent here and it’s one of the best hotels I have stayed in.

Great for a short family holiday with young kids. Amazing breakfast spread kept them going all day.

Had to get into a vehicle to do anything apart from eating, swimming or exercising at the hotel. No quality shops nearby.

A bit too far from downtown

Super clean !

Breakfast, pool and kids pool (splash).

Air conditioning in the common areas, too cold. Metro station 20 minutes far by walking.

Staff were excellent especially in the Horizon lounge.

Rooms were clean and bed very comfortable. Pool was amazing,

Staff didn’t communicate all the info at the beginning. Found out on the day we were leaving that there was a shuttle service,

Good location, comfortable beds and great selection of food in breakfast buffet.

This is the first hotel I ever stayed at in Singapore, over 30 years ago. I was curious to see how it has held up over all these years and was pleasantly surprised. It is popular with families and business people and always feels lively. The pool is great, and very busy. Breakfast buffet is enormous. The location is convenient for Orchard Rd and the botanical garden, a bit further from the Marina Bay Area, but nothing in Singapore is very far. We enjoyed the festive atmosphere, as Chinese New Year was approaching.

Check in process took a long time. There was a problem with our bed but it was fixed quickly.

everthing from check in to check out was amazing, bed very comfy, service was on point the whole time, staff very helpful and did their best to make our stay memorable

nothing it was wonderful

Family-friendly pools and Splash is incredible. Amazing buffet breakfast.

Location

Beautiful hotel I would highly recommend

Absolutly nothing all brilliant

1. Paul, the main person serving us was exceptional in providing advice to avoid the hotel crowd, and the available services we have access to. 2. The evening spread at the horizon club was superb. 3. The room is fully equipped. Layout is splendid, providing a cosy bed for my daughter.

There was a delay in the check-in although Paul did provide a $50 voucher as compensation.

Amazing hotel. Pool was great, shuttles run regularly and breakfast is outstanding. Kids loved it too. The staff made our holiday regularly greeting us and assisting us with our stay.

Nothing - everything was great

The breakfast was very good , room was very clean

courteous staff. Room was lovely and the hotel was a very attractive place to stay

Good location,outstanding pool area.

This is very much a family hotel,so expect hundreds of children,the pool area is not peaceful!