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Shangri-La Hotel, Singapore

22 Orange Grove Rd, Singapore 258350 (show on map)

Expert reviews

Frommers review:

“Spread out and framed in lots of cooling green foliage and colorful splashes of bougainvillea, the hotel is a favorite for heads of states and anyone who appreciates its gorgeous high-ceilinged lobby, old-world grace, many good restaurants, and extensive amenities.”

Featured as Frommer’s Exceptional Choice in  Singapore.

Travel+Leisure review:

“Tucked in a “quiet location with plenty of outdoor space,” per one reader, this elegant family-friendly hotel offers a great deal on its lush 15-acre estate. Its nearly 800 rooms are spread across three separate wings, and the grounds also house 11 dining concepts, a seven-room spa, four tennis courts, and plenty of indoor and outdoor activities for children.”

Featured in Travel+Leisure’s Top 100 Hotels in the World.

Fodors review:

“For 30 years the Shangri-La has been one of Singapore’s top hotels, and the service is some of the best in the city. The hotel has 15 acres of flowers and plants, visible through the glass wall that encloses the lobby and dining areas.”

Featured as Fodor’s Choice in Singapore.

Telegraph review:

“After decades in business as Shangri-La’s maiden property, this gorgeous grand dame of luxury continues to deliver.”

Guest rating

This an aggregated customer review rating of Shangri-La Hotel, Singapore. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.5 out of 5.0

Ranked 7th in Singapore

158£141$196¥20776C$152A$152HK$1534S$258SFr184¥1244kr1617kr1183kr1526

What guests liked

All you need to know

This five-star hotel is situated on 22 Orange Grove Road in the Orchard district of Singapore where it offers the best in hospitality services. The hotel provides nothing short of hospitality excellence, and it provides guests with everything they would need for a comfortable stay. The Shangri-La Hotel is the best place to lodge for tourists and visitors in the city looking to have a memorable stay. 

It is not uncommon to see rave reviews by former guests of the hotel as a result of an unmatched and unrivaled level of hospitality that the hotel offers. Shangri-La Hotel is home away from home.

The five-star hotel offers chic and luxury room options such as Garden Wing Deluxe Pool Twin, Tower Wing Deluxe Twin Room, Horizon Club Junior Suite Twin, Deluxe Family Twin, Deluxe Family King and Garden Wing Deluxe City King. Other suite options include a Themed Family Suite, Tower Wing Grand Suite, Valley Wing One Bedroom Suite, Valley Wing One Bedroom Suite, Tower Wing One Bedroom Suite and Valley Wing Shangri-La Suite.

For an adventurous stay littered with memorable and unforgettable experiences, the Shangri-La Hotel is the place to be while in Singapore.

The rooms in the hotel are fitted with standard amenities such as free Wi-Fi for high-speed internet access, a flat-screen TV with cable channels, air conditioning, a minibar and a comfy sofa.

The Shangri-La Hotel rooms also come with a private bathroom with thoughtful touches such as free toiletries, bathrobes and bathroom slippers.

 

Lowest price guarantee

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Location

Recent guest reviews

5.0
Pankaj

23 November 2024

Exceptional

Everything good but restaurants should open till midnight at least a coffee shop

Closing of restaurants at 10.30 pm

5.0
Andrew

11 November 2024

Exceptional

Great hotel, brilliant pool and gym facilities, breakfast selection was amazing.

4.5
Rene

11 November 2024

Great stay for families

Love the ambience and the greenery of the facility. Tranquility at its best. Love that there is entertainment for the little ones in house as well.

Nothing. All good.

4.5
Nicholas

11 November 2024

Amazing hotel, location and experience for family of 4

hotel was really good; The rooms are really spacious, the staff are engaging and go the extra mile to make sure you're having a great stay. The location of the hotel is perfect, you are away from the hustle and bustle but only a 5min taxi ride into the heart of Singapore.

The breakfast (buffet) was not as good as other Shangri-La properties

4.0
Arif

5 November 2024

Good location, amazing staff and great value for money

Good location, room was well proportioned with decent views , staff were excellent and attentive and a great variety at breakfast

Had to ask for toiletries more than once

5.0
Culham

27 October 2024

Great place to relax

Breakfast in executive lounge was excellent Fantastic swimming pool

4.5
Amanda

27 October 2024

Family paradise

We stayed in a garden wing terrace room (pool view) with 2 adults and 2 children, The room was spectacular. Very generous in size even with the lounge made to a sofa bed (also the best kids sofa bed ive ever experiences - not spring mattress at all). The bathroom also large and spacious with both shower and bath (great with kids). The balcony was large and the view of the pool was very lovely. The pool area was fantastic - never crowded. Large and plenty of kids playing space. Great pool bar/cafe too!

nothing. We genuinely loved out stay.

5.0
Reza

25 October 2024

Excellent hotel for accomodation.

The staff were amazing, and the open-buffet breakfast was not only delicious but also a great value for money. The room and the swimming pools were excellent as well.

5.0
Kristina

20 October 2024

Valley wing is a dream!

The Valley wing was absolutely exceptional experience. The breakfast was absolutely wonderful- Best chorizo poached eggs I've ever had. They were also very accommodating with a baby. The staff was super nice.

That all the kids zones were charged extra. My baby would have loved to play in the play room for 30min but it didn't seem worth the price just for such a short play. It should be free at least for kids under 4 that you cannot leave unsupervised anyways. I understand paying extra for childcare if you leave them unsupervised but if I am also going to spend my time watching my kid I don't see why it is charged entrance. Also the rest of the hotel (apart from the valley wing) is very outdated. The interior of the breakfast in the normal area looks like a cheap cafeteria. They desperately need some renovation look the same like from 15 years ago when I last visited.

5.0
Adam

16 October 2024

We hope to return!

Can’t fault the place. Staff were so helpful. Facilities excellent.

5.0
Adam

12 October 2024

Shangri-la Hotels in SE Asia can be relied upon to provide excellent service.

Excellent International Buffet Breakfastt

5.0
Linda

10 October 2024

Excellent service for a luxury stay

Everything. The place so clean and beautiful. The facilities were awesome!

4.5
Gk

9 October 2024

great stay

beds were comfortable. breakfast selection pleased all.

the kids splash pool wasn't available. 5 of us had to book 2 rooms which made it very costly for a family holiday.

4.5
Leanne

8 October 2024

Absolutely wonderful hotel to celebrate our 30th Wedding Anniversary.

Fabulous facilities, food and staff in the restaurants, in-room dining, pool area and housekeeping.

Reception staff were disorganised.

4.5
Constance

6 October 2024

Fabulous

Classy and pleasant environment. Clean and comfortable room. Consistently good service from the staff.

Took a while for room to be ready but staff did their best to accommodate my additional request.

4.5
Janet

6 October 2024

We had a wonderful family stay at! Shangri La is consistently our first choice for family holiday!

Breakfast selection could have more selection. Location is perfectly well located. A peaceful sanctuary in heart of orchard

Room service is a little slow to come

5.0
Anuja

29 September 2024

Exceptional

Stayed in the Valley Wing. The suit was so spacious with the comfiest bed and a great view overlooking the orchid garden and pool area. Amenities were great and loved the turn down service - was a nice sight to come back to after a long day of exploring. Overall amazing stay!

5.0
Angela

22 September 2024

A little bit of luxury to start our holiday. Will definitely stay there again. Very comfortable!

I loved that we arrived really early (8am) but were able to drop our bags and go and explore the local area. The staff were attentive to our every need. Relaxing by the pool was awesome and complimentary nibbles very welcome.

4.5
Harbans

21 September 2024

Fabulous

We stayed in the valley wing. Our room was very spacious with a great view of the pool. Breakfast was good. A lot of options.

Very disappointed with the afternoon tea service in the valley wing. Wanted a glass of champagne. Had to ask two waiters with no response. It wasn't busy. If it was, I would have understand. Waited 20 minutes. In the end, went to the bar myself to get one.

5.0
Sajini

15 September 2024

Excellent and comfortable stay

The rooms were excellent, the location was very close to orchard street, very close to attractions! The architecture and amenities were very good too

4.0
Paul

11 September 2024

Very good

Good value. The breakfast was excellent.

The pick-up from the airport appears to run according to a timetable, so we took a taxi to avoid waiting for the next shuttle. An 'on demand' service would be helpful.

5.0
Val

9 September 2024

Very pleasant

Friendly helpful staff . Beautiful gardens . Very clean

5.0
Robert

9 September 2024

A wonderful staycation in the shangri-la with kids

The room was lovely and clean, spacious and fit a spare single bed in perfectly for my daughter. Location was easy to get to in central Singapore.

Splash area needed updating for the kids play. But I gather this is being done in the near future. Would have a liked small robes for the children for the bedroom

4.5
Natalia

7 September 2024

excellent and our daughter loved the facilities

Staff were very helpful when something wasn't quite right on our booking and any additional requests they fulfilled, we needed a stroller for our daughter and they had one!

When we arrived the check in person was a little confused and took some time and didn't book breakfast as requested so when we arrived at breakfast the next morning they didn't have us down so I had to go back to the desk and sort it out.

5.0
Christine

6 September 2024

The hotel was a heavenly haven that relaxed you after the hustle and bustle of the city.

I stayed in the Valley Wing and it was without a doubt the best hotel stay I have every experienced. A special thank you is extended to Sammy our butler who went beyond what was required and truly anticipated our needs

That I had to leave :(

5.0
Poonam

2 September 2024

Excellent

Loved the family facilities.

5.0
William

1 September 2024

Luxury, fun and amazing staff

Stunning, including art, a garden wing with Koi and fantastic staff

Nothing

5.0
Lindsay

29 August 2024

Great place to stay where your every need is catered for.

Clean hotel, friendly staff, sophisticated rooms and lovely swimming pool.

5.0
Iqbal

27 August 2024

Exceptional

WHAT WAS NOT TO LIKE? WE were treated like Royalty. From the minute we.stepped into the Lobby lounge till the final waves goodby at early check out 7 am, EVERY SINGLE THING WAS PERFECT. Only sad part was there was no halal kitchen. But staff catered to our needs and more than made up for this. Perfect place Perfect staff Perfect rooms Perfect facilities. WE LOVED EVERY SECOND OF OUR STAY,❤️💕❤️💕❤️💕❤️💕❤️💕❤️💕💕❤️

We managed halal foods...but had to be careful.

5.0
Izhack

26 August 2024

Hight quality coast money

Very spacious, modern, good looking Hotel in a quiet place, including all facilities. I got a nice a nice cake and greeting from Hotel, especially very nice treatment from Wency Vevtura from guest desk. Also Gary from belboy was so kind and nice.

4.0
Thanalingam

22 August 2024

Not bad

Break fast could have been better

Pool could have been better

4.5
Craig

21 August 2024

Great place for young families

Amazing property for young families- from the welcome pack for kids, to splash and the food was amazing

Nil

4.0
Matthias

18 August 2024

Very good

ROOM, LOBBY,

Line Restaurant at breakfast: to loud, to bussy.

4.5
Adam

18 August 2024

Fabulous

Great hotel, helpful staff, good pool.

Not much

4.0
Tai

18 August 2024

Very good

The new Tower Wing is nice!

The check-in wait time was too long especially after we’ve requested for earlier check-in with no acknowledgment. Thanks!

5.0
Ivan

14 August 2024

Exceptional

Food excellemt, location fine. comfort all over. Nice wellness and swimming pool. Good restaurants. Smiling staff.

The Lline restaurant where breakfast was served was overcrowded.

5.0
Inbal

13 August 2024

Exceptional

Every staff member it doing is best to help in every thing. Great pool. Nice room with large balcony.

Location a bit far from grocery store and restaurant.

5.0
Ahmed

13 August 2024

Great stay

The hotel is one of the best hotels in Singapore in terms of location, hospitality and rooms, as it is special for families.

I didn't notice anything I didn't like.

4.0
Andy

13 August 2024

Very good

Beautiful hotel, liked the location, room very comfortable, breakfast choice very good

The option to get food later in the day other than room service.

5.0
Luff

11 August 2024

Made anniversary very special

Amazing effort to make my anniversary special - lots of decoration, super clean room, lots of small items to make the stay the most comfortable and truly special. Easy checkin at a late time with friendly staff.

5.0
Sagar

10 August 2024

Overwhelmed

The staff was overwhelming and very child friendly place with alot of area allocated for them.

4.5
Elle

5 August 2024

A great stop over from Australia for our big Europe trip it was pretty perfect cannot fault and our babies loved it!

Family friendly great location

Nothing

4.5
Ahmad

4 August 2024

Fabulous

Location Facilities Staff Swimming pool Italian Restaurant Wifi

No bidet in toilets Water taste different

4.0
Catherine

1 August 2024

Very good

We had a great time at the Shangri-La Singapore. It is a tranquil oasis away from the busy city. The staff were great. A mention to Mark at concierge that went over and above to help my daughter when she was unwell. Food at the pool restaurant was great too. Many thanks.

Would be good if the shuttle to metro had longer hours.

4.5
Ma

1 August 2024

thank you shangri-la for our stay we love it…I’m looking forward to go back again😊😊😊

very clean and the staff is very accomodating…

nothing

4.5
Ahmed

30 July 2024

Fabulous

Staff, Building, decor and children gifts

No hala Restaurant and swimming Pool closing time is little early. Room service takes more time than except.

5.0
Simona

28 July 2024

Wonderful hotel with everything very organised and good location

Everything was exceptional

Price was high

4.5
Hester

26 July 2024

Awesome family staycation!

The "family friendly" feature was true to its name! I went with my 1 year old child and it was very convenient. We like that we could borrow baby chair from the pantry, and there were ready hot filtered water at the pantry for making milk. The free access to Buds and Splash per day was a good addition to our stay. The room was also really nice with an area to let us play with our child. Thank you Shangri-La

Nothing!

5.0
Fenella

24 July 2024

Excellent!

The pool

Price could have been cheaper.

5.0
Tom

24 July 2024

Excellent stay, very relaxing and comfortable.

Great service. Amazing property and kids facilities.

Buffet breakfast could do with an improvement in quality. Pool bar prices are crazy.

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Breakfast in the room
  • - Snack bar
  • - Special diet menus (on request)
  • - Kid meals (additional charge)
  • - Wine/champagne (additional charge)
  • - Fruits

General

  • - Room service
  • - Non-smoking rooms
  • - Airport shuttle
  • - Facilities for disabled guests
  • - Barber/beauty shop
  • - Family rooms
  • - Lift
  • - Safety deposit box
  • - Air conditioning
  • - Designated smoking area
  • - Shuttle service (free)

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Business centre
  • - Fax/photocopying (additional charge)

Reception services

  • - 24-hour front desk
  • - Express check-in/check-out
  • - Currency exchange
  • - Tour desk
  • - Luggage storage
  • - Concierge service
  • - Private check-in/check-out

Activities

  • - Tennis court (additional charge)
  • - Sauna
  • - Fitness centre
  • - Spa and wellness centre (additional charge)
  • - Massage (additional charge)
  • - Hot tub/Jacuzzi
  • - Tennis equipment (additional charge)
  • - Beauty Services
  • - Facial treatments
  • - Spa facilities
  • - Spa lounge/relaxation area
  • - Spa/wellness packages
  • - Fitness
  • - Yoga classes
  • - Fitness classes
  • - Personal trainer
  • - Fitness/spa locker rooms

Outdoors

  • - Garden
  • - Outdoor pool
  • - Outdoor pool (all year)

Entertainment and family services

  • - Babysitting/child services (additional charge)
  • - Indoor play area

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Ironing service (additional charge)
  • - Trouser press (additional charge)
  • - Daily housekeeping

Parking

  • - Accessible parking

Accessibility

  • - Toilet with grab rails

Transport

  • - Airport pick up (additional charge)
  • - Airport drop off (additional charge)

Pool and wellness

  • - Sun loungers or beach chairs
  • - Kids' pool
  • - Swimming pool
  • - Swimming Pool

Miscellaneous

  • - 24-hour security
  • - Security alarm
  • - Smoke alarms
  • - CCTV in common areas
  • - Fire extinguishers
  • - Thermometers for guests provided by property
  • - Face masks for guests available
Check availability 158£141$196¥20776C$152A$152HK$1534S$258SFr184¥1244kr1617kr1183kr1526