Raffles Hotel, Singapore

Staff

Nothing

Amazing Service

Nothing negative we had a fantastic stay

Superb colonial architecture with amazing history

Nothing particular

Everything about this property and the staff is perfection

The people in particular Harry at breakfast made our stay so memorable as well as the waiters at the Writers Bar.

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After a long flight and arriving early, the staff were very accommodating in letting us have our room early to enable us to get some much needed sleep. And that level of service continued throughout our stay.

Nothing.

Pristinely clean and generally attentive and helpful service

Butler said he would make two bookings for us and didn’t do either but other staff more than helpful making arrangements for us

Excellent

Nothing

Breakfast was outstanding and plentiful. The location was excellent.

Nothing.

Everything was amazing - but staff were spectacular

The coffee - not barista - level up needed

The luxury

Ambiance

Changes - preferred the older style afternoon buffet Tiffin and the Library reading area location under the stairs. I think the Fullerton is comparable st half the price with a fantastic breakfast offering . Am booked in at Raffles Dubai in Feb in club which in the past has been value for money

Everything was fantastic.

Excellent service, beautiful hotel. Can't praise it enough

Everything excellent

Everything

Nothing

Fabulous stay the hotel was exceptional, could not fault it

Just amazing The staff were incredible and helpful at every level

Cost of breakfast so didn’t go

Elegant gracious luxurious

Using an iPad for the lights etc is so annoying

Breakfast is too expensive for what it is. Same standard of cuisine in 4-5 star hotels is less than half that price.

Raffles feels like home ! Lux furniture. Classy decor, incredible old world architecture. Pampering that you don’t get in other hotels.

Everything was perfect !

Beautiful gardens, luxurious rooms, helpful and friendly staff- who went beyond all expectations

We had hoped to visit the Wrier’s Bar but it had unfortunately been booked for a private event. Very disappointing.

This place is a really outstanding combination of colonial charm and modern hotel experience. The whole team from Sikh doormen, reception, up to the butler is very friendly and professional. After a few days it did not feel like staying in a hotel, but at a luxurious home. We had a great time in various bars and restaurants and enjoyed high quality food and drinks with excellent service.

We were 3 people in 2 queen size beds. This was great if you had a bed for yourself. But if you had to share it was a little bit tight.

I absolutely loved my stay. Could not fault it.

The coffee machine in room was difficult to use

I loved the elegant luxurious grandeur that was depicted from the past but was also modern. The staff were also outstanding fitting in with the grandeur and treating us like royalty. The room was even better than the photos it was like living in a grand apartment.

I loved everything

Everything

Nothing

The property boasts a palpable sense of history, complemented by well-maintained and thoughtfully renovated facilities. The ambiance is serene and conducive to relaxation. Accommodations are generously sized and well-appointed, meeting most guest expectations. While the staff demonstrated courtesy and friendliness, the service occasionally appeared somewhat hurried.

Upon arrival at the designated check-in time, our accommodation was not yet prepared, which presented an inconvenience given our limited timeframe. Nevertheless, the staff addressed this matter with appropriate professionalism. Regarding the Long Bar, it appears to cater predominantly to tourists, and despite available table seating, we were initially directed to the bar counter area, which had an unpleasant odor.

This hotel was a dream, we had excellent service and an incredible experience from start to finish. Door men were very welcoming, Narinder, Vikirm, Harpreet were incredibly helpful made our stay super pleasant. The hotel is amazing 😻 from suites to shopping experience. We were given a butler that looked after all our needs, James was so helpful and caring, provided us with the best experience we could ever ask for. The history of this hotel is incredible and it was a pleasure to stay there.

NA

So lovely. So charming. So upper class. Wouldn't stay anywhere else in Singapore. The Tea service with the harp. Unbelievable!

Nothing

The staff were delightful. Excellent friendly service throughout the stay, We loved chatting about the history of the buildings from the hotel's resident historian. Lots of quiet pleasant spaces to spend time in. Our room was very spacious and supremely comfortable, in one of the oldest parts of the hotel.

Not much to complain about. Maybe could do with a little more information up front about charges for breakfast etc.

Very helpfu and friendlyl staff Overall cleanliness and easy access to trains n buses

I did not like the city location of the hotel

Raffles was simply the best hotel we have stayed in! the attention to detail and service was exceptional. Although the hotel is 200 years old and upholds the traditions and grandeur they have subtly added some modern touches in the bedrooms which enhance the hotel experience.

no improvements needed we liked everything

Everything

Great location and very helpful and friendly staff. Facilities were great.

Nothing - had a great time

Classic luxury that lives up to its reputation

The suite and hotel facilities (particularly the pool) were excellent. The staff were all extremely helpful, efficient and very friendly. We tried the Writers Bar, The Tiffin restaurant, the pool every day, the Long Bar and the complimentary history tour. The chocolates in the suite were delicious too!

Nothing!

Wow !! What is there not to like ? Absolutely incredible hotel. Totally deserves its reputation as it is stunning in every way! The staff are just amazing especially Stanley in the Courtyard restaurant- totally above and beyond. Good Customer service personified.

Nothing at all

we were upgraded to a fantastic ground floor suite overlooking their main courtyard. Fantastic service. funny, laid back but really professional. I've been wanting to stay there for at least 10 years, and I'm glad to get the opportunity.

nothing really. it was everything I'd hoped for. They do have a strange problem with birds in the outside courtyard during breakfast. We elected to have breakfast outside, which isn't everyones cup of tea. The waiters deal with it in calm (and professional) way but you can tell they are trying to work out what to do in the long term.

Stunning rooms, spa and food

Reception is very slow to check in and check out and it took a week for them to charge my card the correct bill and release the holding deposit.

The history tour we took while staying at the hotel, great room and fantastic service

Superb hotel of the highest class.

A bit difficult to find my way around but staff totally happy to help.

Everything. Stunningly restored, grand dame with exceptional service and tranquil gardens

Nothing

Every room is a suite with a personal butler who was happy to help with anything we needed.

From the outside, the place looks quite modest—but once inside, it’s surprisingly intricate and maze-like. After visiting the gym or restaurants, just finding our way back to the room was a little adventure in itself!

The staff were extremely friendly, kind, thoughtful and attentive making every guest feel valued. The building is wonderful to 'live in' - the latest renovation has recreated the majesty and detail of the old Raffles Singapore at the height of its popularity. Full compliments to Accor and the interior designer for their thoughtful renovation of this iconic building. We could have spent much longer admiring the splendor. Guests are offered a complimentary history tour which was fascinating.

We loved every detail - nothing could be improved.

Everything

Price

From start to finish, everything about Raffles lived up to our expectations. In the past I have been slightly anxious about staying in high end hotels but everyone made us feel at home.

The room was beautiful and well appointed. I pad operated curtains, lights and t v. I had a parlour, bedroom and a bathroom.

Nothing it was perfect.

This was a treat to myself and my partner with some money that my late mother left me when she died. It was amazing and well worth the money. We were very spoilt and lived every minute of it. The complementary Gin sling and chocolates on arrival were a lively surprise. Breakfast was great - served in the beautiful Tiffin room. We ordered dinner in our room which was lovely and then visited the long bar for a drink. The staff at the swimming pool area were friendly and welcoming - they could not do enough for us! Our butler was very helpful and made us very welcome. What a beautiful building too. It has been my dream to stay a night at Raffles and it did not disappoint! Thank you so much for such an amazing experience x

It was all perfect!

The room was excellent and the staff were very friendly and helpful. The service could not be faulted

Lovely suite, great atmosphere and took the history tour one afternoon which lasted 2 hours and was excellent. Loved the Writers bar and the Courtyard for drinks. Excellent afternoon tea experience with a fantastic harpist playing all afternoon. Staff were all excellent, couldn't be faulted.

Nothing

Everything

Loved it all Exceeded our expectations