Belmond Grand Hotel Timeo, Taormina

The location is stunning, beautiful views from the top.
The restaurant and bar has a spectacular views. The atmosphere in the bar around the sunset was incredible.

The concierge and people were really responsive and great.

Another major bonus we enjoyed is the shuttle to the sister property to the beach, had a wonderful beach day there.

Our room was in another building that was not even in the territory, but across the street. So for us the feeling was that we could actually stay in any other hotel or Airbnb nearby, save a lot of money and come over to restaurant to enjoy the views that the hotel has to offer. Because it did feel like that. It didn't feel like that we could wear a robe and go to a spa from there.

The pool restaurant was really understaffed. It started to rain, and many people moved from pool to restaurant to have lunch, and there was only one waiter. We waited for an hour, because she didn't have enough hands to clean the tables for guests who have left. So that moment also felt like -at this price point, you should not be waiting in a queue for the table for an hour.

Location
Concierge very helpful

Room not cleaned. Pigeon faeces on terrace despite asking several times to remove
Breakfast in room was wrong both mornings
Pool area small and overcrowded

Amazing location.

Super location, beautiful view and tasty food! The staff at hotel are wonderful people, they try their best to meet every single guest’s needs, very friendly which is genuine.

I have to thank Stefania particularly who helped me a lot and gave me a lot of good
suggestions . I am very grateful to meet her! Also the other staff like a girl who can speak Chinese, work at main building usually help to welcome guests for dinner there. She has a
beautiful and warm smile, another young guy who wearing glasses, he also was very kind and helpful. Too bad I forgot to ask for their names. In fact, all those people made my stay memorable!

God bless Italy! God bless Italian!

None

The staff were outstanding, the location incredible, the food and bar excellent, the decor and design of the property classic and elegant (and quiet and peaceful) - the whole aesthetic of the hotel was incredible.

There is nothing negative at all that I can say - it was pure perfection.

Beautiful views, great food, great location

Villa flora is a separate building with no views
Our room backed into the mountain

The staff were incredible and the level of service was unmatched. I can not fault this place, we are coming every time we’re in Italy!

Absolutely nothing.

The property was very beautiful and the views amazing. This property is very peaceful and like home.

The bees at breakfast. This was the only thing I didn’t like. Maybe burning candles or cedar would help?
No bees at dinner which was great.

Perfect location. Great view from gym. Stunning property with amazing balcony lounge area.

Very slow and confused service in bar and restaurant.

Everything!
* Impeccable service - kind, welcoming, professional. * Stellar food - breakfast and poolside.
* The view of Etna from the room and balcony was unbelievably

After decades of travel in all levels of hotel, this was my best hotel experience ever.

I loved this hotel so much. They take customer experience to the next level. The property is gorgeous and the views at Aperetivo hour on the terrace are breathtaking. Loved every minute.

We had a small issue with booking restaurants with concierge so we were left with no booking for 2 nights. There was no follow up with us to keep us updated on bookings.

Idyllic stay. Wonderful staff, perfect location and gorgeous facilities. Truly, could not have been better.