Waldorf Astoria on The Bund, Shanghai
Expert reviews
“The rooms similarly meld old and new with old-fashioned glass candy jars that hold house-made treats like balls of white chocolate-covered Krispies, while the marble bathrooms come with televisions built into the mirrors and electronic Toto toilets loaded with buttons.”
“The Waldorf Astoria occupies one of Shanghai’s oldest buildings: the restored 101-year-old former Shanghai Club. With giant chandeliers, neo-classical ceiling carvings and original marble floor tiles, the interior feels more like a royal palace than a hotel.”
What guests liked
- Great views
- Stunnng views
- Friendly staff
- Excellent Wifi
- Great location
- Comfortable beds
All you need to know
Located along 2 Zhong Shan Dong Yi Road, this elegant establishment is the ideal place for tourists and travelers in Shanghai looking for five-star hospitality excellence. The hotel offers elegance, glamour, style, and luxury to visitors in the city. The hotel was originally built in the year 1911 and has seen several restorations and renovations which has contributed to the modern beauty that the hotel is.
The hotel features neo-classical style and architecture which blends perfectly with the modern design incorporated in the hotel. The hotel rooms are well-furnished and feature modern amenities and hospitality facilities.
The hotel offers room options such as King Junior Suite, King Luxury Suite, Deluxe Twin Room, Waldorf River Suite and Deluxe King Room. Other room options with additional features include Deluxe King Room with River View, Waldorf Suite in Heritage Building, Deluxe Twin Room with River View, and Deluxe King Room with City View and King Luxury Suite with River View.
The hotel is just a 5-minute drive away from Nanjing Road while the famous People’s Square is just a 10-minute drive away.
Rooms in the hotel come with standard amenities such as a Nespresso machine, free Wi-Fi for high-speed internet access, a flat-screen TV with satellite channels, air conditioning and a comfy sofa. The rooms also come with a private marble bathroom with thoughtful touches such as free toiletries and bathroom slippers.
The lounge/bar area is the ideal place for guests to relax and enjoy a drink after a long day.
Lowest price guarantee
We partner with Booking.com and Agoda. Both booking websites offer the lowest price guarantee so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website and they will refund you the difference immediately. You can price match right up until the day before check-in.
Location
Recent guest reviews
20 April 2025
Beautiful room but not worth the price tag.
The staff were attentive and fluent in English. Location was close to the bund. The rooms were clean.
We booked for 3 people and the beds were just 2 queen SINGLE beds. There must be a description discrepancy as one detail states “2 large double beds” and the other stated “2 queen beds”. The amenities in the room were also only prepared for two people, 2 towels, 2 pairs of shoes, etc. The view of the bund is not visible, which I noted, but the price of the room was just not worth it. I would rather stay somewhere else next time.
18 April 2025
Exceptional
9 April 2025
Fabulous
5 April 2025
Bad
Location is good The lobby is beautiful
The reception tried to steal my deposit money, by hiding it under the desk and claiming that I have already taken it. The manager appeared, didn’t solve the issue at all. Finally, when I showed where the lady had hid my money it was returned to me. Ventilation was not working well in the rooms. Breakfast was far worse than at another 5 star in Shanghai hotels.
5 April 2025
Exceptional
19 March 2025
Exceptional
2 March 2025
Very good
13 February 2025
Pleasant
Location
I recently stayed at Waldorf Astoria Shanghai, and I must say, it was a very disappointing experience. The staff's attitude was unfriendly, making it difficult to get any assistance when I needed it. The cleanliness of the room was also unacceptable. I found hair in the wardrobe, which made me question the overall hygiene standards of the hotel. It's shocking to think that such basic cleanliness could be overlooked. Additionally, I was surprised to discover that the mini bar was not complimentary, which was not clearly communicated at check-in. This felt quite misleading. To top it all off, the Wi-Fi connection was terrible. I was unable to connect to Google, which was very frustrating during my stay. Overall, I would not recommend this hotel to anyone looking for a pleasant and comfortable hotel experience.
12 January 2025
Fabulous
2 January 2025
Exceptional
1 January 2025
Passable
the bed i guess, but overall so so for the money i paid for
could be a better upgrade for the room price
31 December 2024
Fabulous
31 December 2024
Fabulous
19 December 2024
Fabulous
10 November 2024
It was ok but not worth the price. It doesn’t feel like the hotel was welcoming.
It’s furnished luxuriously, we enjoyed the stay for the amenities
The communication with the staff was confusing. I received conflicting messages about my reservation before arrival, I had to call multiple times to confirm. Then I was told I couldn’t pay with a credit card but later when i requested for additional method of payment in English, I was told I could pay with Apple Pay. It makes me feel uncomfortable that it seems the hotel treats foreign visitors and local Chinese visitors differently. When we visited the spa, we were not informed correctly about the operational hours and we had to rush and get out quickly to ensure the staff get off work on time. And the staff made us feel unwelcome and they were rushing us out with inpatient manner. The female staff walked in the changing room multiple times to make sure we will get out quickly without consideration of our privacy.
3 November 2024
Very good
29 October 2024
Exceptional
29 October 2024
Fabulous
28 October 2024
Very good
12 October 2024
Fabulous
15 September 2024
Exceptional
11 September 2024
Fabulous
6 September 2024
Exceptional
28 July 2024
Exceptional
24 June 2024
There are better hotels along the bund with the same amount of $ paid.
The location was good.
The service was poor. This is not the first time that we have stayed in Waldorf but the service in the Shanghai branch is really poor. The staff were actually rude. The food was not good too and the facilities were not worth the price paid for.
20 June 2024
Exceptionally pleasent
2 June 2024
Fabulous
13 May 2024
Exceptional
6 May 2024
Fabulous
27 February 2024
I am in love with this hotel.
Breakfast was very good. The view from the room (river view) was awesome. Location is perfect. Overall, the ambience, the long bar and music there, helpful staff are superb. Will definitely stay there again.
Though, for coffee I would like a coffee pot and bigger cups, rather than small cups and ask to bring 'one more' several times. Of course, I would like a lower price, but good things do not come cheap.
20 January 2024
Friendly staff makes our stay a great one. We love this hotel.
A genuine 5 star hotel in a wonderful renovated historical building. Friendly staff makes our stay a great one. We love this hotel.
28 November 2023
Passable
One of the concierge member, Jimmy has been very helpful
I had a luggage kept in the hotel. I was looking for it during check out and they can’t find it. I checked out at 5am and the staff mentioned he cant find it because he doesnt know where the others kept the luggages. I am on the way to the airport without my luggage now and I am unsure if they will be able to find it. Very uncooperative and now we have a missing luggage
25 November 2023
Pleasant
Breakfast wasn't included.
13 November 2023
Very good
Restaurants & Bar, Lage
Spa
8 November 2023
Very good
Western food was good. Views from hotel window excellent.. Comfortable room and staff service all good.
Staff need to further improve English usage
1 October 2023
Fantastic view of the bund and very comfortable stay at Waldorf Astoria Shanghai
Love the location next to the Bund, the panoramic view from the room, the toilet and toiletries, and the friendly service staff
None
3 September 2023
Exceptional
Great view of the bund
4 August 2023
Pleasant
The location is very good , very close to the river bank
There was fire-drill without notifying , the alarm was loud and sound, the whole floor just standing at the hall and not sure what to do…you have to call the reception to find out, this is a very bad experience!!! The food for room service is terrible … the nuggets tasted squishy inside…
17 July 2023
Enjoyable stay for a family vacation trip.
The location is the best. The room, facilities and staff are all top-notch. The room is spacious, the beds are comfortable. Best of all is the AC in hot summer days in Shanghai, which is pleasantly adequate as in the US.
The only thing we’d like seeing improvements on is the breakfast options. The chinese breakfast options lack the basic noodle soup, wonton soup, soup dumplings and fried dough. The western style breakfast items such as egg Benedict, avocado toast and omelets are not made right.
23 May 2023
Poor
good location
the hotel charged the amount more that it was on booking.com
17 May 2023
Very good
service great bathroom so comfortable
Champagne not fresh
15 April 2023
Traditional Hotellerie at it’s best!
Traditional Hotellerie at it’s best!
11 April 2023
Great hotel. Terrible house keeping. Experience ruined
Hotel location is fantastic. Great facilities.
Terrible room keeping services. My room was not made at all and I needed to call reception at midnight after getting back to the hotel for them to do the turndown service and bring fresh towels. Shocking.
2 April 2023
good hotel but bad service man
good location to take a stroll along the Bund
This hotel isn’t generous at all compared to other luxurious hotel with the same price level, as they didn’t do any repairmen to their fault. Also, the attitude of service line is unbearably terrible, they tried to interrupt me while I was speaking and the man over the phone always made me sense his impatience by making signing.
31 March 2023
I think I will not go back there even I like WA!
smelling lobby Farvella kind of backyard driving through
smell in the lobby like in the French frieze concession nobody speak English just the concierge was really good
10 December 2022
The view of the Bund from the room in the new wing where we stayed was spectacular, and the elaborate Christmas decorati
Excellent on everything.
They held a Thanksgiving dinner at the open dining room and the animator lady for Bingo game was just horribly loud. Her ear-splitting screams roared throughout the ground floor of the hotel.
5 December 2022
my partner and I got married via zoom the night of our stay. the hotel set the room up beautifully and we’re very accomm
the historical building is exquisite! wonderful style and excellent service.
9 July 2022
amazing stay at the hotel for my family.
With the current covid 19 situation in China making the locals hostile towards foreigners, the stuff at the hotel were amazing throughout and the room was very beautiful.
the carpets were a little dirty.
5 July 2022
Beautiful hotel with old world charm and modern amenities.
The breakfast was amazing. The staff was friendly and welcoming. When I had an issue with my coffee maker, they quickly replaced it. The room and the bed were very comfortable. I would recommend the hotel to others.
I thought all of it was excellent. Opening hours for bars and restaurants should be posted where it is easier to find.
Hotel facilities
Food & Drink
- - Restaurant
- - Bar
- - Breakfast in the room
- - Snack bar
- - Special diet menus (on request)
- - Kid meals (additional charge)
- - Kid-friendly buffet
- - Wine/champagne (additional charge)
- - Fruits (additional charge)
- - Coffee house on site
General
- - Room service
- - Non-smoking rooms
- - Facilities for disabled guests
- - Barber/beauty shop
- - Family rooms
- - Lift
- - Safety deposit box
- - Soundproof rooms
- - Heating
- - Non-smoking throughout
- - Air conditioning
- - Shared lounge/TV area
Business facilities
- - Meeting/banquet facilities (additional charge)
- - Fax/photocopying (additional charge)
Reception services
- - 24-hour front desk
- - Express check-in/check-out
- - Currency exchange
- - Tour desk
- - Luggage storage
- - ATM/cash machine on site
- - Concierge service
- - Private check-in/check-out
- - Lockers
- - Invoice provided
Activities
- - Fitness centre
- - Spa and wellness centre (additional charge)
- - Massage (additional charge)
- - Indoor pool
- - Indoor pool (all year)
- - Evening entertainment (additional charge)
- - Beauty Services
- - Facial treatments
- - Make up services
- - Hair treatments
- - Manicure
- - Pedicure
- - Hair cut
- - Hair colouring
- - Hair styling
- - Body treatments
- - Body scrub
- - Body wrap
- - Spa facilities
- - Spa lounge/relaxation area
- - Spa/wellness packages
- - Fitness
- - Fitness/spa locker rooms
- - Pub crawls (additional charge)
- - Themed dinner nights (additional charge)
- - Happy hour (additional charge)
- - Cooking class (additional charge)
- - Live music/performance
Cleaning services
- - Laundry
- - Dry cleaning
- - Ironing service (additional charge)
- - Trouser press
- - Daily housekeeping
Parking
- - Parking garage
Accessibility
- - Wheelchair accessible
Pool and wellness
- - Heated pool
- - Swimming pool
- - Swimming Pool
Miscellaneous
- - 24-hour security
- - Key card access
- - Security alarm
- - Smoke alarms
- - CCTV in common areas
- - CCTV outside property
- - Fire extinguishers
- - Breakfast takeaway containers
- - Delivered food is securely covered
- - Thermometers for guests provided by property
21 April 2025
Exceptional