W Hotel The Bund, Shanghai

Staff are very polite. Breakfast is great. The room is comfortable

No razor provided

Best hotel in the world literally

the room and the view are amazing.

imo, the pillows were too soft for me..

Great room, very tastefully designed and great view. Very extensive and tasty breakfast buffet.

Indoor pool is not the best.

We had an amazing stay at W Shanghai The Bund. The hospitality was exceptional , every staff member I interacted with was warm, attentive, and professional. The room had a breathtaking view of the Bund skyline, especially at night, and the interior design was modern, stylish, and luxurious. I loved the breakfast variety, the pool area, and how clean and well-maintained everything was. The location is perfect 👌close to major attractions and easy to move around. Overall, I felt welcomed, cared for, and very comfortable. I would absolutely stay here again🥰

Nothing major everything met my expectations. If anything, I wish I could have stayed longer. 😊 I miss the food it was yam and breakfast had endless options..love it 10/10

Love the huge bed, modern interior, contemporary restaurant and amazing pool and bar with an awesome view of Shanghai.

The service in the Wet Bar was not great.

Location is within walking distance to iconic the bund which is fantastic. Being able to stroll and take in the beauty of Shanghai. Hotel is really clean and staff were prompt in helping with any enquiries and very polite as well. Also, we had an exceptional time chilling at their bar. One of their interns, Grace was professional and quick to ask if we needed any assistance which was what we needed. It was overall a really nice and pleasant experience and I’d definitely recommend to my family and friends

NA

Amazing in every area, beyond expectations

Nothing

Everything was superb .. the room, the bathroom, and the overall experience. With W Hotels, we are never disappointed. The location was excellent, allowing us to walk easily to and from The Bund. We even booked a spa treatment in the late afternoon and they had immediate availability, which was a great plus. All the staff were very kind, attentive, and made us feel well taken care of. A big thank you as well for the lovely gesture for our 5th anniversary with the personalized message and cake, it made our stay even more special.

The only downside was the lack of shampoo and conditioner. I had requested for them to be refilled, but unfortunately, it wasn’t done. A small detail, but frustrating for a hotel of this standard.

Great place to stay - modern, comfortable and stylish. Lovely breakfast!

- Outdoor pool could be a bit larger and deeper honestly - Ladies at the entrance to the restaurant are way to slow to check in guests for breakfast which makes u wait for like 30 mins to get in(

The location, the views (the Bund) the proximity to everything and the excellent ever greeting and welcoming staff/

Nothing significant.

The customer service

None

Excellent view from the room and as a good a buffet breakfast as we have had any where else in the world. General vibe was very relaxed and casual

Indoor pool was under maintainance which for a new hotel was a little strange but the weather was great so the outdoor pool was more than adequate

The staff, the hotel, the decoration of the room, ..., everything was just perfect. We stayed at a Megaroom on floor 39 with a fantastic view of the Bund and Pudong. Next time in Shanghai it is for sure the W. One Person I would like to mention is Timmy from the concierge team. He could organise our special ideas. But once again it is the people working at the W who make a stay so special.

That we could not stay longer. Smile

PERFECT ROOM VIEW , STAFF IS VERY HELPFUL , BUT I GUESS THE PRICE COMPARED TO SIMILAR 5 STAR HOTELS IN NEAR BY AREA IS A BIT HIGHER

Great view, amazing staff and wonderful service. Food was excellent as well.

Perfect hotel

No one knows English and speak

Design, location, vibe

Not all stuff speaks English

The location, and the swimming pool.

The rooms are not soundproof, you can hear your neighbors, and there is a lot of noise. the hotel did not provide extra beds for children. There is no complimentary shuttle service from the airport, requiring guests to find alternative transportation. some floors had a noticeable unpleasant odor, detracting from the overall stay.

W Shanghai – The Bund truly delivers on W Hotels’ promise of a playful, luxury experience. As a frequent traveler and an architect, I can recognize positive differences when I see them. The hotel’s modern design, vibrant atmosphere, excellent dining, and attentive staff create a stay that feels both elegant and fun.

Nothing

Everything

Nothing

W Shanghai – The Bund impresses with striking design, smartly laid-out rooms, and a superb location. My “Cool Corner” room on the 23rd floor was an architectural highlight with sweeping views and stylish interiors. Everything felt high-end, beautifully equipped, and immaculately clean – housekeeping was exceptional, even leaving handwritten notes that added a personal touch. Breakfast was outstanding, with a wide variety of Asian and Western options, a salad bar with generous bowls, and an excellent live egg station. The spa was tastefully designed, and my first massage was carried out with great professionalism. The outdoor pool was a visual highlight – with jaw-dropping skyline views over Lujiazui, especially at night, making it a true photo moment. The location is excellent, with easy access to the metro, shopping centres and the Bund within walking distance.

Some staff felt a little reserved – not unkind, but lacking the warmth expected at this level. My second massage missed the mark: although I had clearly requested a gentle detox treatment with a focus on the hands, the therapist instead concentrated intensely on my neck tension. She proposed an extension, which I politely declined, and I asked several times for her to continue with the standard full-body treatment. Only after firmly requesting it did she adjust the focus. Good intentions, but guest preferences must come first, especially at this price point. The pool area, while visually stunning, had downsides: not enough loungers, no bar or drinks service, and worst of all, a motion-activated shower at the outdoor pool entrance that sprays guests automatically – hard to avoid, even if you’re just there to relax. It’s an unacceptable design flaw.

Fresh green juice is not available which is disappointing 😰

Private tour arrangements from the hotel have to be paid by cash or Alipay only, this can be very inconvenient as not everyone carry much cash nowadays nor not everyone had Alipay account.

View is the highlight. But Curtains do not block out light, not sure if it is the structural reason of the window. Love the design of bathroom blue glass, which can be turned off.

Outdoor pool was under maintenance, didn't receive any communication until checkin. That was a shame, because the pool is a highlight of the hotel

everything but the details to perfection... food in both the kitchen and the Zen restaurants was excellent. the spa is excellent helpfulness of concierge staff amazing.

two details to perfection... the bed in my room, though large, was a bit too soft for my liking. the bath gel dispenser was not working properly in the shower.

Stylish , comfortable and good service

Super experience. All went well.

View from corner room excellent Breakfast choice and service excellent

Tiolet very noisey.

Amazing hotel. Staff are professional and very helpful. Our room was amazing. We took an upgrade offer and the view was spectacular, looking directly towards the Pear Tower and other buildings across from the Bund. We only stayed one night, but it was a really good start to our holiday in China. Would absolutely stay again.

The W Shanghai has amazing views of the Bund, and the city itself, making it difficult to leave the room when staring at the horizon. Facilities were amazing and diverse, with pool, whirlpool/jacuzzi, restaurants, clubs and bars. Room was clean and spacious, with all of the amenities needed.

Room service was not the best tasting (a little bland), which was disappointing. Decor is a little funky, but that it is to be expected at the W.

room was amazing, along with the view. Facilities in the room and out were terrific. Also going the extra mile to decorate the room and deal with my requests for flowers was brilliantly done by the staff.

Bathroom mat logistics could have been better with the design of the room but other than that, nothing.

This hotel is amazing. Fantastic! It is one of the most beautiful hotels I have ever been to. The staff is professional, friendly, and helpful. The location is great. The room is large and equipped with everything you may need. I had a room with window on the Bund and I couldn't stop looking at the stunning view. The facility is modern and elegant. Many thanks to all the staff, for the pleasant stay, and to Claire, who sent a cake to our room for the birthday of my son! ❤️

easy new hotel name to remember.

I know its hard, but serving real local food will be a plus

The hotel is stunning! We had absolutely best time. The room was huge with so many various details. The interior is beautiful and very well thought. The room styling was so on point every day during both cleaning and turn down. The breakfast is just next level - so much variety and quality is unmatched. The staff is extremely professional and organised. Everyone was very friendly and helpful. The location is amazing - on north bund with the best views yet it’s not very busy and crowded. Will 100% be back!

It’s a cool spot with nice decoration and everything is to a really high standard

Location was great, staff was great , for breakfasts if cheesebeen served would be much better.

Everything was fine

The Breakfast was awesome!

We would’ve liked some fresh air in the room.

The location was amazing. The room also, I was in a mega room with a spectacular view. Special thanks to Claire form the department loyalty who helped me a lot at the check in with very good advise. It was a pleasure to make the check out with her also. The breakfast was very good and planty of choices. I’m a W fan and this one in Shanghai is one of the best.

In every way imaginable, the W is top-notch. Their facilities are impeccable, from the gorgeous onsen in the locker rooms, to the beautiful indoor pool & jacuzzi, to the imaginative and spacious rooms, I could not be any more impressed!

There’s literally nothing to not like about the W. It’s perfect in every way.

Location And The Hotel very Clean

Nothing

The view was absolutely incredible with the skyline. The room was very nice and was clean.

The staff were good, but didn’t seem like they were in good moods.

Great location and staff are very friendly

Nothing

Definitely the view.

Inconvenient to collect food delivery. Especially for foreigners.

room is very beautiful.

Everything was Amazing..

The best beds. The best pool.

It’s a little pricey …. But worth it !

Everything was amazing. We had a corner room and the view was superb. All amenities you could wish for. Loved the bath by the window. Breakfast choices were beyond anything we have ever experienced. We also enjoyed the Chinese restaurant in site and cocktails at the woobar and wet bar. Service was outstanding throughout. Location great for exploring the Bund.

Nothing - it was perfect.

Great modern hotel with exceptional service

The place is amazing, the people are amazing. We got upgraded to a room with better view, and they accommodated our request of a high floor as well as late checkout.

Two small things: 1. I came in at 11am and though it was made very clear to me that the hotel was fully booked and the room couldn't be ready before the normal 3pm time, the room was indeed only ready around 3.30pm. It was a bit disappointing because we have two kids, among whom one one month old baby, and it would have been great if the room had been ready earlier. I hold no grudge against this though. 2. Tiny tiny thing: your weighing scale gave my wife and me three more kilograms than ours at home. Though I had the brunch at your restaurant the same day, I doubt it was possible I gained so much weight. My wife said "this machine is insulting us" XD. Anyway, again: thanks a lot for a great stay.

View

Prices in the bar and restaurant are too high