Pullman Ibirapuera, São Paulo

Extremely friendly staff, modern looking and clean, very nice breakfast.

the fact that none of the smart features of the TV worked

amenities e limpeza

nada

da estadia

do preco

everything was just perfect

n/a

Great location. Safe area and short distance walk to parque ibirapuera

Friendly staff, modern facilities.

Absolutely nothing to complain about.

Recepction is ugly and takes TOO lomg to checkin Room serive pizza is horrible

Fantastic location. Wonderful staff. Excellent facilities. Great for work and families. Highly recommended.

Good location

Gym and staff

Old rooms

The gym was very well equiped and cooled, the staff was helpful, the water pressure amazing

The rooms were old, furnished and equiped in the 80's and smell like the 80's

Nice facilities for the most part

Some of the staff

Definitely not a 5 star hotel and should not be listed on booking.com as such

location

Reception service

breakfast is normal, not so much choice but staff are all very nice and helpful.

The first day experience was really bad. When I arrived there, I found my room was not even cleaned. A lot of garbage left from the previous guest. The next day when I went out, I put the sign on the door to ask for cleaning in the early morning. When I came back noon time, it was not cleaned, so I called to ask for cleaning, but I came back again around 5pm the room still was not cleaned. I called again and had waited for more than one hour and finally saw someone. It was late, so I just asked her to clean a little bit the washroom and change the towels. I do not know why it was so difficult to get some service, I had to call several times and still get ignored. Maybe they were too busy, so I tried not to bother eventually.

Location & Late checkout

Very old run down business hotel, to be fair, 3 Stars at best

Breakfast was amazing and the gym

The pool was too small. The usb wasn’t working on my room and I had problem at the beginning of my stay to change to another room. It was frustrating a 5 star hotel USB with poor quality and not working. I rang reception and the ladie ask me to buy one charger I ask to change to another room and after a bit of stress I got it.

The breakfast was plentiful and decent. The gym was well stocked. The bed comfortable.

The biggest problems:When I booked, I was told I could check in early for free but on arrival, was charged an additional night and breakfast on top. Since checking out, I have been charged twice for my stay and the staff are not responding to any correspondence about issuing a refund. My room wasn't cleaned once during my 3 day stay, despite requesting it. The rooms weren't quiet - I could hear my neighbours brushing their teeth and was woken up by the toilet flushing throughout the night. The amenities were very poor quality and limited. Overall, it's not worth the money and there are much better options in Sao Paulo.

Hotel itself is ok. Most of the staff are friendly.

However they overcharged me mistakenly by one night and do not want to reimburse me. Booking is working with them to get my money back since. 4 months are already over. I am still waiting for my money back....

the local restaurents arround the corner instead of hotel food

location and price

Communication with the service staff was not up to standard.

Cleanness, room quality, restaurant

a Front desk employee named Laura was less than friendly.

hotel is in great location, and always helpful when parking or get a taxi. facility is under good condition as well. lift is very efficient and fast.

I was awake at the mid of the night because of some noise in the room at the first night. it took me some time and I realized it is the fridge ( mini-bar) that making the noise. I informed the front desk the next morning and asked to have it fixed. also I told him I forget to put off the “ do not disturb” but I won’t be at the room whole day so they can go anytime. when I got back to hotel before dinner, nothing happened, not even regular housekeeping. so we informed the frontdesk about the housekeeping and fridge and the staff promised no problem again. however, when we get back, nothing changed again. as I am frustrated so I just call to ask for new towels for shower. even that took them 1 hour. the next day, the fridge keep the same and nothing took care of it. I will say I am very disappointed by the communication and efficiency among the staff. I will never come back for that reason i guess.

Very good breakfast

Cleanliness was an issue