Luciano K, Santiago de Chile

good hotel right in the heart of Santiago. Breakfast coffee not great but new coffe shop opened next door!

The property was in a good location with a 5 minute walk to the plaza for restaurants and bars. The hotel was very clean and safe went out of their way to ensure we were comfortable. The rooftop bar was awesome! Plenty of tables, pool, bar, and super clean. Absolutely would stay here again.

great location, excellent room, art deco style, rooftop bar cool

breakfas not great, coffee horrible

Could be amazing but lacking in some areas. Simple things like hanging the curtains properly on the hooks so the room looks smarter would be a start. Our superior room was small but appreciate that it is a historic gem. Love the original interior tiles and art deco design features. Felt the roof bar was lacking and breakfast could be better.

It’s absolutely charming and the staff were so very helpful. Including arranging a transfer from the airport and an onward transport to the port to join a cruise ship. The hotel is full of personality and is just absolutely delightful The food in the restaurant was exceptionally good and so was the breakfast

Although we had asked for an early check-in which was subject to provide ability, we had to wait for a room to be made available. If I had known that was going to be the case I would have booked the night before to guarantee early check-in on arrival. That would’ve been very cost-effective because the hotel is not particularly expensive

Great place to stay, with good location close to Metro and restaurants. Breakfast was very good and the room and bed very comfortable.

It was beyond our expectations, well situated, very comfortable, great breakfast and wonderful staff. We will go back!

Nil

Beautiful art deco building in a great location close to Lastarria and Cerro Santa Lucia. Great views from the rooftop. Loved the water and chocolates supplied when we arrived and the bed was very comfortable and great for sleeping as dark in the rooms.

Shower sprays water on to the floors and it is very hard to avoid. Towels were very thin. Breakfast pastries were dry and old.

Great staff!!!!

Room configuration. lack of electrical outlets.

Reception staff really helpful and helped change the room to one with a view plus not next to noisy room next to original room

The staff on reception were lovely. The building is beautiful and the terrace area is perfect for lounging around. The room was very comfortable and had an amazing shower

Breakfast wasn’t amazing

The location the rooftop bar the staff the other guests , comfy bed, quiet nights sleep

Well positioned in the city. Close to the bohemian quarter and easy walking distance to the funicular and cable car attraction . Staff were helpful on requests . Roof top bar had relaxed and safe vibe at night for easy supper if wanting to eat in .

The hotel entrance area is a little tired to say the least. Coffee at breakfast could be improved for todays standards of a reasonable cup of coffee .

Location was good. Nice room and breakfast. Old fashioned charm.

Checkin not possible until 3pm.2pm would be better.

There was a rooftop bar and restaurant nd a pool. And also a sauna. Great at the end of a long flight. Breakfast was Simple but adequate

The bed was huge but there was not a lot of room for luggage.

Good location, nice, comfortable and modern room.

The breakfast pastries were a little stale.

Lots of character and history

Windowless room so no view

Very stylish, great located close to Lastarria-neighbourhood, good breakfast and charming staff.

No real window, can get a bit dusty without any fresh air and only aircon.

Breakfast was delicious, the staff were helpful,

The location is good.. it’s about a 8-10 min walk to cute restaurants and shops in Lastarria area. The room was small but comfortable and had everything we needed. Very lovely decor in the rooms. The breakfast was the best we had in 2 weeks!

I think the photos of this place make it look a lot nicer than it is… the first thing I noticed was that the beautiful tiled floors and walls did not seem clean anywhere in the hotel, which made everything feel slightly dirty. The rooftop bar area also felt a little dingy, dirty and hot when we went at 4pm, maybe it’s better seeing it in the nighttime!

Excellent staff in reception, breakfast and rooftop bar and restaurant . Great location with restaurants and historical sights walking distance.

Housekeeping adequate but somewhat lacking in detail.

Staff was great

Very friendly staff

We had a fantastic stay over NY, the rooftop bar is a great place to hang out and we loved the old fashioned gated lift. Food and cocktails were delicious, all staff were incredibly friendly and helpful.

It's probably worth paying the additional rate for a room with a street view as ours was internal and we missed having natural light in the room.

Interesting historic hotel in the Art Deco style. Good breakfast. Attentive staff. Centrally located in the old part of the city.

They had agreed to an early check in when I booked months ago; they did not have the room ready at agreed upon time (1:00). So we had to wait to the regular check in time of 3:00. Supposedly they upgraded to a "larger room"...but it was very small so I cannot imagine it being a true upgrade what we got.

Lovely old building. Big comfortable bed. Very friendly and helpful staff.

Great roof top bar and pool with a great view.

Room was tiny.

kind and helpful staff, stylish and quirky art deco building

Location,

reception was really helpful and knowledgeable, including providing a city map and information on public transport. We were given metro cards free of charge which we only needed to top up with the travel credit we required. The hotel itself is conveniently located to the metro network and even the airport is easily reachable by public transport (combination of metro + airport bus). - the hotel is in Lastarria neighbourhood where there are good dining options and evening animation. Also the historic centre and other places are within easy reach walking / by taxi or public transport - there is a 24/7 kiosk shop nearby and I liked the fresh fruit juices you could buy around the corner - the hotel had a very personal touch as it was a boutique hotel with only a few rooms - the nostalgic central elevator and the whole building was pure Art Nouveau so it felt like living in a museum making my stay very special. In fact the hotel building is a national monument designed by the famous 20th century Chilean Polish architect Luciano Kulczewski. For those interested, you can find a few more of his signature buildings nearby. - I loved the big bathroom and the comfy beds in the stylish hotel room - the breakfast choice was wide and plentiful so everybody should find something to his/her taste - the rooftop terrace which during the day served as bar/restaurant was amazing and boasted a good panorama view. Also there was a small swimming pool on it.

there was no water kettle in the room to boil water for tea but the reception helped me out with hot water anytime I asked for it. So my problem got solved and other than that no issues at all, all about my stay was excellent

Location , breakfast , friendly staff , really nice rooftop bar, great atmosphere, character rooms

A really small complaint, but rooftop bar doesn’t serve wine by the glass, although they do sell small bottles

The location was perfect, near to all the attractions and cool bars. It was also near Bellavista with lots of restaurants and the funicular.

N/A

The hotel building itself was a beautiful and the room Was very spacious and well decorated.

One of the us had their phone stolen outside the hotel and it would have been beneficial to warn guests that phone thefts were common in the area. It was only once it was stolen then staff unhelpfully said “we do not recommend standing outside for a taxi”. It would have been helpful to know this when arriving and also given the roadworks right outside they shoiuld be asking guests to take precautions. The day after I saw another set of guests standing in the same spot with their phone. Losing a phone is an extremely stressful Experience whilst on holiday and we felt the staff were not supportive or helpful in trying to support us through the experience.

Breakfast was good, nice assortment. Hotel staff were great, even with a slight language barrier, as my Spanish is not very good. They were eager to please, and always had a smile on their face :)

Pool is tiny!

Location was fantastic. Staff absolutely amazing. Super helpful, all spoke excellent English.Room size was great. We had a huge bathroom.

I would recommend upgrading the linen, particularly the towels as they were a little worn and mismatched.

Was okayish

Location

Very centrally located, only a short walk to vibrant Lastaria quarter, but also to Bella Vista and Cathedral. Very friendly and helpful staff, nice breakfast, very nice rooftop bar with great view and good food with great value for money.

Very nice hotel inside with Great rooftop for reading and hot tub or sauna. Nice breakfast and restaurant. I love the bathtub. The staff were very professional and helpful at all times. Situated in an entertainment neighbourhood and great historical walks. A little gem.

Property is in an area that is run down and one must be careful .

Nice hotel. Breakfast was the best we’d had in 2 weeks in Chile, rooms comfortable and nicely decorated. Rooftop area is nice but the pool is tiny and freezing! Hotel is well located for good neighbourhood for dinner

Needs a kettle or coffee machine in the room, or at least a place to get tea/coffee any time of day

This is one of the most beautiful hotels I have been in! It's art-deco, and the details are marvelous! It feels very luxurious (if you know and enjoy art-deco). And the view over the mountains, from the top of the hotel, is breathtaking!

The breakfast is not good, but when you are in a big city you can always find something to taste elsewhere...

Great location and good size of the room. Very friendly stuff and good breakfast.

Cleaning is something which could be improved - we found items from previous guests in the room. The room did not have the externally facing window so it was a bit dark.

Staff was nice and very helpful Super location

The rooms could have been more tidy

Beautiful building, wonderful room and helpful staff. The bar on the top floor was a relaxing place to hang out.

Staff really do treat guests interests and experiences as the most important thing. They are very helpful and friendly, and also committed to guests having an enjoyable experience. Staff also provided plenty of suggestions of good restaurants, attractions, and tours. They genuinely care, which is the most important thing. On two occasions I had to make a very early start, at 5am, to go into the Andes, and the staff ensured I was able to have a good breakfast before leaving and they waited with me outside until my coach arrived to ensure that I would be ok. There was a very friendly vibe in the hotel, and positive interactions between guests. With a variety of nationalities, including English and European, Americans, Australians all mixing together, conversations were always stimulating and friendly. The location was excellent - only a couple of minutes to the Barrio Listarria precinct, and close to all significant attractions. The hotel represented very good value.

No real issues. The hotel is about a century old, and art deco in a very distinctive style that is seen in a few buildings in the area. Some things may require maintenance as a result of time, but none of these issues dampen the experience.

Beautiful art nouveau hotel in close proximity to great restaurant street. Staff went out of their way to ensure we had a comfortable stay.

Nothing.

The design of the building was phenomenal. The color of the building, the tiles, the original elevator were all excellent. The support team were very friendly and accommodating. Breakfast was adequate.

The hotel really needs a proper cleaning. My socks were filthy from walking on the floor in the room, the vents were noticeably dirty. The outdoor signage was hard to spot when we arrived at night.

We liked the enormous bed, how clean it was, the quirky features, the staff were excellent and of course the rooftop bar so cool.

Bellavista isn't a safe area at night, which is why I chose that area, I had no idea until I spoke to the locals, So we always got back before then. Our hotel security was amazing.

Convenient location close to inner city. Building is architecturally fascinating linked to a bygone era. Charming bathroom designed to take advantage of vast internal void. Compact and offering all amenities. Absolutely worth visiting.

It was nice experience in Luciano K. Staffs were always happy and welcome us. Espcecially we love the water bottle provided which is the best water by far in Chile. And shower pressure was so strong and nice! Breakfast was pretty satiafying too!

Nothing at all

The room nice and spacious, the bed is super comfortable. Good breakfast. Hotel with a very nice design.