Hotel Zetta, San Francisco

Really liked the decor of the property and room. Comfortable bed. Good location, especially if you are doing anything at Moscone Center.

Valet parking is rough and slow. Only one elevator operational. Shower head AWFUL. No options for early morning coffee. Some desk staff seem unconcerned with customer service (cleaning staff excellent)

Location. Staff.

great location. great beds and bathroom. staff was very friendly and helpful.

All the staff we came in contact with said hello or more. The front desk personal were extremely kind, helpful, and accommodating. We got there early and the woman at the front let us in early, upgraded our room to a suite, and wine and two glasses for us waiting for our anniversary. We loved that the buses were right there and optional parking was within a block.

I loved the property and I knew the location was going to be a little rough with homeless, but it was really mostly just LATE at night. The only option for this specific property was valet which is $65 per day (not per night). This is understandable for the area, but it was something that had us park at a different parking garage.

Location

There was water overflow by the toilet

Very clean

Everything was great

The woman who checked me in

Location was great, staff were so friendly and helpful.

Super cozy and quiet. Really unique hotel and felt like home for the night!

Nothing to do with the hotel itself but the surrounding area definitely didn’t make us feel the safest.

Room was right size for my stay. Excellent location for the BART.

View from looking out the window.

Rooms are clean

Booking.com states you get minibar credits each day - there are no minibars (haven’t been since pre-COVID apparently). There’s also no tea/coffee in the room and this is only available in the foyer in the morning.

I love that it’s kid friendly. My son loves the game floor

The rooms could be cleaned better. I went and bought some cleaning supplies.

The location is perfect. Smack dab downtown walking distance from public transportation and target. Love that the front door was locked 24/7

Fun games and amenities for guests. GREAT no stress parking option, especially for San Francisco.

Great location, nice rooms

The game area was cool, nice place to game with your partner.

You charge for breakfast, but it wasn’t even a breakfast area. You just get bagel and coffee.. It would’ve been dope to know that

Located in a good walkable area

Room wasn’t the cleanest

Clean, bright, decent coffee available at 6 am, & staff were uniformly friendly & very helpful. Also the barista was very sweet

Basically like everything, though some rooms not very bright

Cleanliness, decor, comfy

Guess services. As soon as I walked in I was greeted by Eloisa. She alone pretty much made my stay there 5 star. She was quick and efficient. Got my room set up and ready. Told us about nearby places to eat. Asked what we were doing and suggested places to go to fit in with our trip. Great job Hotel Zetta.

Wish the bar was open sooner. Eloisa mentioned they have a great one but we just weren’t there when the opened or closed

Convenient. Clean. Check in was efficient and professional

I like the ambiance and its close and/or inside downtown.

Nothing its all good.

Rates were not as advertised. Very misleading.

I called ahead about parking and the valet cost and I was told something different than when I arrived, I was told it cost more. The front desk was very busy and I had to wait a long time to be helped. The shower door in my room slammed shut very loudly. I asked to change rooms as I was put in an interior room that had no exterior windows, just interior windows where 4 other rooms and the hallway could look in so you would have to keep the blinds shut.

Nothing

I hosted a party at the Phoenix hotel. They don’t have an air condition so I chose zetta. After my event, my wife went back to the room Keep in mind she was sleeping. She has five bags that’s open across the whole room . I came back to the room after 12 after I finished up my event and cleaning and the AC was not working. Nothing was working. It was completely dead. I called the hotel told him my situation they asked do I wanna move rooms? I said I’m not gonna pack up and wake my wife up. That’s very inconsiderate and rude of me to do to her if she’s already asleep so they brought me a fan the next day I asked for some type of refund because I slept very unwell. They said a manager will call me a manager has never called me yet nor did they try to offer me a discount and the price was more than what I booked it through bookings.com. It’s been about a week and I have gotten no call from these people. I’m baffled how rude they are and how inconsiderate they are and how they think it’s OK for what I went through shame on the management and shame on whoever hired them this is not right at all.

Breakfast was just cupcakes and donuts... Nothing gluten free

I liked the room size, beds but in room tea coffeee could be good

I loved the Zetta

The front desk staff was great!! Thank you Rico and Paris! The games were wonderful way for us to spend time with our child. The view was ok for us not something we see everyday in Socal!

The security inside was more concerned about us entering the game room for games than the door.

Check in was good. Paris was exceptionally helpful and friendly with some great recommendations.

The room was spacious and comfortable. The bed was very comfortable with very fluffy, cozy bedding. The facility was clean and well maintained. I didn't take advantage of the services this time but you could tell this hotel is very dog friendly. Their attached restaurant and bar lounge area also looked very nice but my schedule did not allow for me to enjoy them.

I was disappointed at the breakfast offering. They only had grab and go breakfast which is fine; but was crazy overpriced. Since they have an attached restaurant, I would have liked to have a warm, made to order breakfast. If getting breakfast, pass on it here and get it at a cafe near by.

The room was large and nice with a very comfortable bed and a roomy bathroom. The staff was helpful and very pleasant. The location was fantastic with access to buses, streetcars, and the Powell cable car just a few hundreds yards away. We were able to easily travel to any part of the city.

It was clean and I loved the games room/ games level. The bar and restaurant looked great too.

Location, staff friendliness and value

The bathroom did not have a place to hang your towel while in the shower. Not enough towel racks to dry towels for reuse.

Location, good atmosphere, my daughter loved the Gym, the Billiard👍

The room was nice and unique. It was a little warm in the room, so I opened the windows -- which was a nice perk to be able to do! I also really loved the illy espresso machine - nice touch.

The valet parking situation could use a little help. There was one person working the valet, so we had to wait about 15 minutes in between trips! I did not like that it was hot in the room. The thermostat was set to 65 with the fan set to "on" and it was not cool enough -- obviously an A/C issue.

The room was spacious, nicely decorated and very comfortable.

Very comfortable bed, good size bathroom but the room is kind of small. Excellent location

Decent hotel in the heart of SF, making it easy to get anywhere in the city. No need for a rental car here (we personally changed our car reservation to not have one during our stay, since it’s valet only and no in/out option). The surrounding area gets a little dicey at night but just have your wits about you. Staff was friendly, room was spacious.

We were told of a “grab and go” breakfast in the morning but when we arrived downstairs, there was only coffee. We opted to visit the cafe next door instead. Also, the $40 guest amenity fee is bizarre, even though we didn’t use any of the “amenities”

Clean hotel with great stuff members

Location as a whole (SF) is full with homeless

Spacious rooms. Clean. ‘Playroom’ was actually a games room with free pool table, pinball, shuffleboard (great fun) and other games like giant Unp available from reception. Gym with high-quality equipment. Very helpful/courteous staff. Close proximity to Market- and Powell St transportation. Public parking ($44 per 24 hours) one block away

Limited breakfast/dining options at the property

Clean, nice place. Rooms with chargers and enough outlets. Good wifi.

Complimentary breakfast was not availablr on saturday (even though we waited 45 mins).

The bed was extremely comfortable

The place seem dated but quiet and calm

The bed was comfy. Good storage, and a nice shower.

The AC didn’t work my first night, but the staff fixed it the next day and I was nice and cool the rest of my stay.

Liked the service (Rico). TV. Liked the bathroom and large window.

Would have liked to open a window. Only one chair in room with 2 beds, so 2 people. Needed another chair to watch tv.

Location Coffee machine

Lots of amenities great location and friendly staff.

Bar closed early.

Great hotel and vibe. Lovely suite

Location was dicey. Staff should inform guests which routes to avoid!

Very large room, spacious desk area, good Wifi. Price was reasonable.

I was on the top floor and there was some kind of fan noise. Worse, the air conditioner was extremely noisy

Quality of the bed, bathroom and the many games offered downstairs!

I wouldn't change anything!

Friendly, helpful front desk staff. Games room a big hit with kids. Central location. Good decor and vibe. Great hotel for family with teens.