Hotel Zetta, San Francisco

I love the location and the amenities on the property.

I liked everything.

Everything to be honest

Lobby bar closed too early

Really liked the decor of the property and room. Comfortable bed. Good location, especially if you are doing anything at Moscone Center.

Valet parking is rough and slow. Only one elevator operational. Shower head AWFUL. No options for early morning coffee. Some desk staff seem unconcerned with customer service (cleaning staff excellent)

All the staff we came in contact with said hello or more. The front desk personal were extremely kind, helpful, and accommodating. We got there early and the woman at the front let us in early, upgraded our room to a suite, and wine and two glasses for us waiting for our anniversary. We loved that the buses were right there and optional parking was within a block.

I loved the property and I knew the location was going to be a little rough with homeless, but it was really mostly just LATE at night. The only option for this specific property was valet which is $65 per day (not per night). This is understandable for the area, but it was something that had us park at a different parking garage.

Very clean

Everything was great

Room was right size for my stay. Excellent location for the BART.

View from looking out the window.

I love that it’s kid friendly. My son loves the game floor

The rooms could be cleaned better. I went and bought some cleaning supplies.

Great location, nice rooms

The game area was cool, nice place to game with your partner.

You charge for breakfast, but it wasn’t even a breakfast area. You just get bagel and coffee.. It would’ve been dope to know that

Located in a good walkable area

Room wasn’t the cleanest

Clean, bright, decent coffee available at 6 am, & staff were uniformly friendly & very helpful. Also the barista was very sweet

Basically like everything, though some rooms not very bright

Cleanliness, decor, comfy

Close to where my son lives on Market. Room was comfortable. Not too expensive. Felt relatively safe considering the homeless/drug crisis in the surrounding area

Water pressure was terrible and A/C was just ok

The location is good with excellent connection to the airport. Other areas of SF, such as Chinatown or the piers are walking distance from this hotel.

While the room was generally clean, some areas were dusty (i.e. the vents). Moreover, every evening it the smell of fried food came out of the vents.

The room was comfortable and location was convenient.

The valet parking although convenient it did take awhile to get the car back.

I liked the room size, beds but in room tea coffeee could be good

I loved the Zetta

The front desk staff was great!! Thank you Rico and Paris! The games were wonderful way for us to spend time with our child. The view was ok for us not something we see everyday in Socal!

The security inside was more concerned about us entering the game room for games than the door.

The room was spacious and comfortable. The bed was very comfortable with very fluffy, cozy bedding. The facility was clean and well maintained. I didn't take advantage of the services this time but you could tell this hotel is very dog friendly. Their attached restaurant and bar lounge area also looked very nice but my schedule did not allow for me to enjoy them.

I was disappointed at the breakfast offering. They only had grab and go breakfast which is fine; but was crazy overpriced. Since they have an attached restaurant, I would have liked to have a warm, made to order breakfast. If getting breakfast, pass on it here and get it at a cafe near by.

The room was large and nice with a very comfortable bed and a roomy bathroom. The staff was helpful and very pleasant. The location was fantastic with access to buses, streetcars, and the Powell cable car just a few hundreds yards away. We were able to easily travel to any part of the city.

It was clean and I loved the games room/ games level. The bar and restaurant looked great too.

The room was nice and unique. It was a little warm in the room, so I opened the windows -- which was a nice perk to be able to do! I also really loved the illy espresso machine - nice touch.

The valet parking situation could use a little help. There was one person working the valet, so we had to wait about 15 minutes in between trips! I did not like that it was hot in the room. The thermostat was set to 65 with the fan set to "on" and it was not cool enough -- obviously an A/C issue.

Decent hotel in the heart of SF, making it easy to get anywhere in the city. No need for a rental car here (we personally changed our car reservation to not have one during our stay, since it’s valet only and no in/out option). The surrounding area gets a little dicey at night but just have your wits about you. Staff was friendly, room was spacious.

We were told of a “grab and go” breakfast in the morning but when we arrived downstairs, there was only coffee. We opted to visit the cafe next door instead. Also, the $40 guest amenity fee is bizarre, even though we didn’t use any of the “amenities”

Clean hotel with great stuff members

Location as a whole (SF) is full with homeless

Spacious rooms. Clean. ‘Playroom’ was actually a games room with free pool table, pinball, shuffleboard (great fun) and other games like giant Unp available from reception. Gym with high-quality equipment. Very helpful/courteous staff. Close proximity to Market- and Powell St transportation. Public parking ($44 per 24 hours) one block away

Limited breakfast/dining options at the property

The bed was comfy. Good storage, and a nice shower.

The AC didn’t work my first night, but the staff fixed it the next day and I was nice and cool the rest of my stay.

Liked the service (Rico). TV. Liked the bathroom and large window.

Would have liked to open a window. Only one chair in room with 2 beds, so 2 people. Needed another chair to watch tv.

Lots of amenities great location and friendly staff.

Bar closed early.

Great hotel and vibe. Lovely suite

Location was dicey. Staff should inform guests which routes to avoid!

Quality of the bed, bathroom and the many games offered downstairs!

I wouldn't change anything!

Friendly, helpful front desk staff. Games room a big hit with kids. Central location. Good decor and vibe. Great hotel for family with teens.