Hotel Zetta, San Francisco

The hotel is located near many attractions and right on the BART line which is great for getting around town and to SFO airport! The rooms were comfortable with soft beds. I especially liked the walk-in shower! Staff was warm and friendly and always willing to help. Great stay!

Due mostly to COVID they didn't have much to offer for breakfast but there are a number of places nearby to grab a bite to eat.

Comfy beds, nice decoration

Stains on the bed sheet

Really comfortable bed.

Bathroom is a bit small.

decor, location, friendly staff, games

extra charge for early check in from long haul international flight

Great decor, security and staff was very friendly. Needed a place close to SF Theater district that we felt safe and valet parking. ZETTA met all our needs!

Prices were a little high for weekend we went, I think there was a special event going on that we didn't know about.

The location was convenient for getting around San Francisco. The room size and cleanliness was good. The design was funky which we enjoyed.

It's so sad to see San Francisco on its knees with filthy streets and so many people having to sleep rough. It's not the city we remember. The hotel was like Fort Knox with locked front doors that you had to ring a bell for and wait to be let in - not just this hotel - they all seemed to be like this. The hotel is in what used to be a really good area, but it seems that all Downtown San Francisco has sunk to a new low.

Nice location, a few minutes walk from Powell station and easy to get to the airport. I like the decor and the gym provided.

Limited breakfast option with the same muffins everyday. There are some additional costs to things like coffee in the room which luckily was included in booking.com but confusing when we saw the prices in the room.

loved the game room area

I did not like how the site said dog bowls/dog bed was available but when I asked at the front desk the woman said they do not offer that.

room was comfortable and quiet eventhough it was in downtown san F

it was a old building

Very friendly staff, great location.

Excellent location, clean and comfortable room, friendly and helpful staff.

Noisy neighbors in the hall at 3 AM.

Within walking distance to Union Square and other nice area. Hotel was in a decent area but at first did not know since we drove thru tenderloin district

Near the tenderloin section...undesireable

good suite modern and friendly

Service and cleanliness

No regular coffee pods in room except for the first day.

It had a great playroom which is a fun day to wind down from the city. Small gym with everything you need and the electric by to explore city was great

Nothing other than location close to Tendderloin district

The hotel was clean, very convenient situated, welcomed and friendly staff.

The bed was nice.

$35/night amenities fee scam.

Stayed here many times. Always good. This time not so much

The first room we stayed in was fine but there was no shower mat and there was no bag for the ice bin. We decided to stay another night but our room wasn’t available. Not the hotels fault. We moved to another room but this floor didnt have an ice machine on it so i had to go to a different floor. Or maybe i just couldnt find it. User error. Maybe. But this room smelled like BO in one corner. I dont know what it was but there was just an odor coming from somewhere.

really like it

Some of the staff displayed rudeness during our stay. Additionally, there were issues with our room being prematurely checked out, which the front desk employee initially questioned. Moreover, our card keys malfunctioned on three separate occasions. The staff member on duty at the time insisted it was our fault, despite the keys allowing us access to the elevator, clearly indicating an issue on their end. This experience has left me with no intention of returning, and I cannot recommend this place to others.

I loved how nice and helpful every person that works there was from the man at the door after hours to the valet, front desk, and the cleaning crew. Literally above and beyond.

I wish there was just a normal coffee machine in the room and not the espresso thing we had. I don't drink coffee but listening to my roommates whine about it was a nightmare for me.

The staff goes well above and beyond to take care of guests - without even needing to be asked. Needed to store my bikes, valet my vehicle, steam my clothes and grab dinner before the ballet. All was taken care of with no stress and full smiles. This is my second stay and I'm beyond impressed with the cleanliness, hospitality and luxe accommodations. I don't think there's a better value in the city than Zetta.

I love everything about this Hotel. There were so many fine touches. the staff was beyond wonderful for example walking me out to show me the location of a great restaurant, personal wake-up call with advice that is was colder than usual. Down comforter…yea. So many hotels have gone to cheaper blankets that are cold and far less comfortable. Finally the two head shower and a scale in the immaculate bathroom.

nothing at all

clean quality beautiful room w art and great small touches

Downtown San Francisco has a few issues these days.

Spacious rooms, with a desk to work on. Very nice staff. They even had an ambarella waiting in my room which was handy.