Hotel PortoBay Internacional, Rio de Janeiro

Our flight was delayed therefore we checked in midnight, the staff was very helpful and friendly. I would definitely recommend this hotel as the staff are so lovely throughout the hotel and Sacha and Thiago on the front desk was really helpful in giving us information on excursions etc. The breakfast was amazing, we had it every morning and it was such a nice spread! The views from the hotel are wonderful, we saw the beach as well as Christ the Redeemer on the 11th floor! Thank you so much!

The lift took a while to arrive on the floors, I think one of them was not working so you would be waiting for a minute or so! However, the hotel was in a great location and the views were great! In my honest opinion, the hotel is a bit old and need a little revamp however this hotel met my expectations and the views are just breath-taking!!!

Amazing location with the added bonus of having balconies overlooking Copacabana beach. Great breakfasts and friendly helpful staff. Reception guys were great and the beach guys went above and beyond to look after us

Nothing.. it was all good

We needed a comfortable first day in Rio after a long flight, and Portobay was exactly the right place. Great location, spacious room, and glorious pool area. The beach is right in front of the property and you can enjoy for free parasol, chairs and belonging storage. The whole team Is friendly and helpful. Delicious breakfast served till 1030 am with lots of options.

Nothing

Wonderful customer service!

They charge for a bucket of ice.

Great location and superb rooftop pool with amazing views

Location on Copacabana beach! Great rooftop pool and bar

All was great!

Great location, the rooftop area has a pool and a great bar along with amazing views. Great welcoming by the staff and amazing service throughout. Special thanks to Thiago, Rafael, (all the staff at the lobby desk), José, Márcia and Wellington from the rooftop area. The staff really added to our stay, definitely a great team. Room service was great, amazing food. Amazing view from the balcony. Nice feeling of security everywhere in the hotel.

Room wasn’t dirty but it wasn’t up to standard either. Sink and tub were both clogged and the shower partition leaves the bathroom floor completely wet. The balcony door was really complicated to close.

The staff were super, gorgeous view, silky sheets, great shower, perfect rooftop pool + bar. The staff really went above and beyond at check in, in the rooftop bar, and at breakfast. LGBT couple, was comfortable 👍🏻

That I couldn't stay longer. The lifts take a while to come as there is only two lifts but not massive wait times.

Amazing location with great view of Copacabana beach and Christ the Redeemer from the rooftop. Rooftop is sunny throughout the day and the bar is open late with lovely staff. Room was clean and they provided a small bottle of water each day

Nothing

The location and breakfast were amazing!

There was a lot of noise coming from the other rooms! I saw a cockroach at the room. We also had a dripping in our bathroom (It was fixed fast though)

Nice decor and location. Great views of the beech. Staff really friendly.

Very good location, friendly personnel willing to help you, very good breakfast, great hotel and room view. Moreover, Isaias, who was responsible for our comfort in the beach was very, polite, friendly and really helpful with everything.

Could be more renovated

The service - all the staff members were wonderful. Breakfast was very rich.

The room had some noise from the air conditioning (the staff helped with it)

The hotel was beautiful, fantastic rooftop pool and bar, lovely room. Breakfast was top quality and staff were very nice. The location was excellent.

If looking for improvement soundproofing the patio doors would be nice as it could get noisy outside, but this is a minor point and we had no problem sleeping.

The location was great, right next to the beach and close walk to many amenities. The room was comfortable, the shower was excellent and the balcony was a welcome added touch. The rooftop pool and bar were also great additions

Having no additional bar other than the roof bar made service a bit slow when there was a large number of patrons

Amazing staff.. beautiful view, comfortable bed

Breakfast is amazing. Staff is super friendly. The view upstairs is worth it.

Room furniture a little bit outdated, a renovation would be a good idea for PortoBay Rio.

The location of course is really good, right across the beach from Copacabana. There are many restaurants near by and the mall is walking distance(be careful walking through tunnel to the mall). The food at the hotel is pretty good. Not expensive. The rooftop pool is nice and sitting area is nice. The staff was super helpful, polite. The bed was comfortable and shower nice.

The room I stayed in (1108) was not in good conditions. They need to remodel some rooms. For the price I paid, I could have stayed at the Hilton or got an apartment. The elevators are small and sooooooo slow. I had to take the stairs many times. The massage therapist is on call only... there is not a therapist on staff during work hours.

Loved the balcony ocean view

Pool food was so so

The staff were very friendly. Our bed was comfortable and clean. The hotel is located in an area where there are different type of restaurants and shops. You can enjoy the beach where the hotel has its own chairs and umbrellas. We were not worried about leaving our belongings while we went to swim because the staff kept them in their tent Excellent breakfast.

The pool is very small

They’re focusing on the most important for the customer things: - good breakfast - clean rooms - free chairs and umbrellas at the beach, they will even look after your belongings if you want to go swimming, which is amazing.

- The hotel is old. - We had a problem with the payment because hotel refused to accept payment from our company, requesting that the name of the bank card should be the same as the guest (though our trip was paid by company and it made us a big inconvenience) - Our room was side sea view and there’s a big column on the balcony that is closing the view, so basically you need to go to the opposite corner of the balcony to be able to see a little sea. - At the checkout we were asked to pay more money than I expected, so I asked for a detailed bill and it ended up that they added some tax without letting us know. As I knew my booking included all the taxes, I asked about it and the administrator said it’s not obligatory tax and that he is going to remove it from the bill, which he did. The amount of money was little and I didn’t see a problem to pay it if I was asked and explained what that means. To me it looks disrespectful to add something in a bill without letting the guest knowing about it.

The porter was always very attentive when organizing taxis and the reception team was also very nice and helped organize some transfer tickets.

Welcoming and helpful staff, fabulous room with great views and breakfasts were fantastic

Great staff all round. Front desk! The breakfast staff esp our coffee man. Welcome drink on arrival! Beach cabana staff. Etc

Nothing to report

Helpful staff, good breakfast, comfy beds, great views of Copacabana. Directly opposite Copacabana beach. Excellent value for money