Hotel Pestana Palacio do Freixo, Porto

The location was great, on the north bank of the Douro river, close to Porto’s CBD.

A small gripe: the pillows on the bed were oversized (too puffy) and tough to put your head against and sleep. Also, the restaurant could have had a non-dairy milk option on display. Not just lactose-free, but oat, almond, or soya (plant-based) milk options.

Beautiful hotel. The rooms, the pool, the design everything was amazing. Is a bit far away from the city center and the shuttle they offer is not working so often, just every 2 hours. But overall great experience, I would definitely go back.

The shuttle schedule

Staff were very friendly but not enough of them. No one to take our luggage when we arrived, long wait at the bar for service, dirty towels and trays of food at the pool left uncleared so no free beds. Staff were quick to help but they are short-staffed

More staff

Exceptional service, beautiful architecture, immaculate gardens, amazing river views.

A little far away from city center

The place is absolutely beautiful with stunning views and the staff is very nice and helpful

The pillows are a bit uncomfortable

Beautiful building and friendly staff wonderful breakfast

A little distance from town centre

This hotel is beautiful, a palace with a gorgeous pool on the Douro River. Both the indoor and outdoor pools were warm, holiday water! A 25 minute walk along the river to the Dom Luis bridge. We also stayed in a hotel near the bridge so it was lovely to have the 2 different experiences. The restaurant in this hotel is superb, we ate their 2 nights in a row and I rarely do this, I usually prefer to eat out but I had to go back tot his restaurant as it was so good. The breakfast is superb also.

The staff weren't overly helpful. The restaurant staff though were superb as was the concierge. More the girls behind the desk were pretty average which is a shame as this hotel is magnificent.

amazing hotel overall. Location beautiful. Hotel shuttle perfect for getting into Porto.

Overall lighting far too dark, especially in the bedrooms.

Everything was excellent

Nothing

A beautiful hotel just outside of Porto. The only downside is we didn’t stay longer.

Excellent breakfast and pool facilities

checkout was noon but we were unable to change into travelling clothes other than in the spa !

Staff were amazing, location next to the river is beautiful, the decoration, the food at the restaurant was very tasty.

The water pressure of the shower in the room was very low.

Luxury hotel with a wonderful walk back in history experience. A mini hall of mirrors which was magnificent and rivals Versaille. With, Wonderful views over the Douro lake.

Beautifully maintained hotel right on the river! We had an excellent stay. Breakfast was good and you can’t beat the views from the pool!

The bar was out of several things each day, they should re-stock more frequently.

The swimming pools. Breakfast.

Too distant from center. The region around is poor.

Location, outside pool, room view, breakfast, very clean, free parking, spa Free upgrade room with river view Fresh port wine as welcome drink

Sometimes they could not give good service at breakfast area and forgot something

Spectacular setting, building and decor Historical content as good as you can get Views unparalleled

1. TV did not work and no reply from reception 2. Bath took 20 minutes to fill and shower rather slippery 3. Shower has shower gel and shampoo but no conditioner, the bath has conditioner but no shower gel and shampoo!! 4. Normal movies have to be paid for - really surprising and penny pinching 5. No berries for breakfast - standard fare in all 5 star hotels I stay at 6. No plain yogurt only strawberry flavoured. Not exactly gourmet !!

Beautifully restored old palace on the river. Nice places to sit outside to enjoy the views. You can walk to the Pont do Luis in about 25 minutes

Beautiful hotel and lovely position along the rivet

Had 2 weddings in the 3 days we were staying. Hotel became over run with guests at times which took away the relaxation feel we were hoping for . Staff were stretched.

Service was top notch. The grounds are in excellent condition. The hotel is stunning.

Nothing. It all was on point.

The Spa staff were exceptional and provided a quality neck massage. Restaurant service staff were very attentive and the room was a delight, as was the sauna, turkish bath and indoor pool. Food was delicious at the restaurant. The decor is exceptional.

Everything was delightful.

Absolutely stunning. Wonderful service, incredible location, amazing facilities. It doesn’t get better!

History

Loud music from wedding reception all night long

The staff was amazing!!!

The location was beautiful!!!

Excellent property, very close to City Centet

Service was exceptional