Royal Palms Resort and Spa, Phoenix

We loved the hospitality from the entire staff. Rebecca, who served us our breakfast each morning, was very friendly and accomodated our requests. We also enjoyed the complimentary apple cider delivered to our room for our anniversary. Overall, a wonderful experience and we will definitely be back soon. We will recommend Royal Palms to our family and friends.

N/A

It was luxurious and clean with ample amenities and activities.

No refrigerator or microwave in the room.

It was beautiful and historic, we felt very relaxed and comfortable in our suite. The fire pits were very nice as well. The food was amazing too! It was our anniversary and we had a great time overall.

We kept hearing the people above us stomping around, or making a bunch of noise. It woke us both up at 5AM and then we had a hard time going back to sleep from there.

The customer service was Superior and the restaurant, t-cooks was dynamic.

The hotel is advertised as a four-star hotel, which couldn't be farther from the truth. The level of neglect and the lack of care is incomprehensible to me. I will submit pictures, including a letter requesting my money back. Additionally, it was filthy, absolutely despicable. Unfortunately, this holds true for the restaurant too. I would be remiss if I didn't mention the chairs in the restaurant we're extremely wobbly, unsafe, and needed to be replaced on two separate occasions. I am saddened to report such a horrific experience. I wish I had the opportunity to read a candidate and a fourth right review. I do hope the historical landmark can start 2025 on a better note. I wish them all the best.

property is gorgeous. restaurant is amazing. rooms need updating. gym is very small and smells. pool just ok

pillows on bed among the worst I have ever seen in a hotel. hallway outside my room constantly had dishes and glasses from other guests' room service - and it just sat there on the floor for far too long.

Lovely. Location excellent

Shower dated. A few strange things- smaller mattress than bed. But overall it was nice.

the sense of peace and calm - very relaxing

I found the food menu limiting- I have food allergies and intolerances and found little to suit me on the menus - however, everybody else loved the food

The intimacy of the property

The way they bill you at the end is very confusing.

Everything is perfect, the historical charming and classy environment, the staff, the food, the beds are amazing, the pool…

Courtyards

The property was gorgeous, clean, the staff was very friendly, and the food was delicious.

Everything

No coffee in the room

The Royal Palm Hotel is a charming old style residence that sits in the back drop of Camel Back mountain. The staff were wonderful and friendly. Barbara who showed us to our room was lovely pointing out all the hotel features. And Jesse who served out breakfast on both days couldn’t have been more helpful – I’m sure he’ll go far.

Firstly as a wheelchair accessible room we were very pleased with having a 1st floor room that looked across the pool over to the mountain. As an early riser I was very much looking forward to a coffee watching the sun rise listening to the birds. Unfortunately this was not to be as three leaf blowers commenced every morning around 5.30am. This was an unpleasant morning alarm and ruined the opportunity for a quiet coffee. Then there is the case of use been bitten. After our first night we both woke to little red welts on us. My wife insisted that these were mosquito bites – I wasn’t so sure. After the second night we woke with even more bite marks and we were both scratching the itches which of course made them worse. After arriving home my wife went to the pharmacy to get some antihistamine and cream. At this point she was told they were bed bug bites. One recognisable pointer is that they have slightly brown centres and tend to track in a line which is unlike mosquito bites. To say we were not pleased is an understatement. We arrived at the Royal Palm Hotel and at no point did anyone mention a charge for parking. Not the actual valet, the reception guys when checking in and I don’t remember booking.com mentioning this either. So to be hit with a $38/night parking charge was a complete surprise. Then we had the State Occupancy Tax of 7.27% which as a tourist you quickly get used to. But it was strange to then get the City Occupancy Tax of 5.3% which we hadn’t been charged elsewhere in Phoenix. Then there was the Resort Fee which was a flat rate of $35/day. Then there was the Resort Fee State Occupancy Tax of 7.27% and then on top of this was the Resort Fee City Occupancy Tax of 5.3%. Then just in case that wasn’t enough there was the Misc Sales Tax again a flat rate of $3.27. So overall from an initial charge per night of $391 we ended up with extra charges of £129.82 per night.

The history wall.

The air conditioning in the room did not work at all. It was hot the entire night. The back door to our patio had a large gap and we woke up with multiple misquotes in our room + bites.

I have stayed at Royal Palms twice and both times were exceptional. It’s beautiful and relaxing. Staff were very attentive.

location, history, small resort

pool was small, limited seating

grounds are beautiful. food is excellently

music is salsa. it doesn’t fit with the hotel, restaurant or grounds

The property itself is wonderful, I loved many private areas that guests can hangout at, the cigar room was cozy and nice to spend time at.

I expected the better quality of the rooms. Our room had one chair and one armchair for 2 people. It wasn't furnished according to the expectation. Bed was comfortable. Fridge is full of alcohol and I rather have room for a yogurt or anything that I need to keep there. There was only coffee and not tea bags.

stunningly perfect peaceful and meticulously clean

nothing

the historic aspect and yet modern amenities. the poolside staff and menu. T Cooks restaurant is 5 star Excellent

a little hard to learn your way around…such a spread out property. took me 4 days to learn my way from my room to the Reception area! it is marked so you have to look for the signage.

This place was pure heaven! I loved it from the minute the sweetest elderly lady walked me to my room. Such a wonderful way to begin. Followed by a lovely drink brought to me by very nice staff poolside. Thank you it was wonderful.

My trip was too short. It was a bit pricey.

This was one if the most beautiful resorts I've ever been to..the staff waa EXCELLENT!

The staff was AWESOME

we didn't get the breakfast... not informed at check in that was part of our stay, We definitely would have taken advantage if that was told to us. The pool and staff were excellent!!! Best part of our stay.

The pictures on the web were not what the resort looks like in person...it was much more old & run down. The room was not very clean, the fridge didn't work , another had to be wheeled in. I was with my disabled mom who needed to have her meds cool. All in all I was a little disappointed at price of the room versus what I saw online of what to expect.

staff are friendly, swimming pool is clean , view and seating are great

location is fare from city

the kindness

in the desert, nothing to do

Beautiful and clean

NA

The staff was vey polite and professional, especially Anna. The room was very clean comfortable and unique, we were offered an upgrade which was especially nice, and the complimentary champagne upon arrival was an excellent touch.

I actually cannot think of any negative aspects, we will return in the near future.

staff was very nice

Beautiful property. Great attention to detail.

The resort grounds were beautiful. Everything was immaculately attended to. The staff was beyond kind and accommodating.

Beautiful, clean, relaxing environment.

all is beautiful