Resort The Phoenician, Scottsdale

The pool area was great, The hotel was very clean

Very Expensive, a little dated, The steak House food was ok, The check in staff was not very helpful with amenities

We stayed at a Casita and we understand that it's in the dead of summer. here are the pros: Air conditioning is great kids play area is fun for kids 24-Hour pools beautiful grounds great Internet (kids didn't complain) have cute things for couples or families to do multiple times everyday Abel, a front desk bad ass, gave us the perfect welcome and was a very great dude overall

our room has cockroaches, spiders and crickets. I'm not mad at this. it's really hot outside and it's a very wet place. bugs are going to want to go inside. but the thing that grinds my gears here is that there was a big gap under the front door. they make it a big deal to remind you to keep the patio door closed because of pests but the real vulnerability is the front door. We did our best to fill in the Gap but the damage was already done. when we first arrived there was a big cockroach crawling on our pillows. when we called the front desk we didn't want to go through the trouble with switching rooms and just asked for some blood bug spray and sticky traps. The woman on the phone was very nice and wasn't annoyed that I called another time to ask for new pillowcases because I forgot on the first call. The pillowcases arrived pretty fast and the guy informed me that engineering would be coming over to help with some bug spray. they never came. we went and bought some ourselves and got traps. pool amenities: it's really really hot outside during the day. we swam at sunset to avoid 111° death rays. The bummer part about this is that the kids water slide is closed before sunset. and you're no longer able to order anything and have it delivered to the pool. there are currently only eight people swimming. it's not like there's a rush of business. it would have been nice to get a couple smoothies at 8pm. I don't understand how you can order room service 24 hours but you can't get it delivered to the pool (which is closer to the kitchen). I would understand if it's a cleanliness thing, but there are wet towels, beer cans and empty plastic cups swimming across the entire upper floor pool. nobody really apologized for the bugs or followed up with the request for spray or traps.

Beautiful property

The staff and the manager who refused to address our concerns.

Food was good as always and location is top notch for accessing Old Town Scottsdale. J & G Steakhouse is one of the best Jean Georges locations we have experienced.

The staff in the lobby bar were very snooty; observation suggest they very much rate guests based on their appearance. Also, the hot tubs shut off at 6pm! Considering we were there in the summer months, one would only likely use the hot tub at night.

Beautiful location. Great food and drinks. Excellent service.

They make you close the umbrellas by the pool when it gets too windy. This is unacceptable in the hot AZ sun, at a high end resort during the Summer season…. get more substantial umbrellas or figure out how to manage the issue so guests can be comfortable. Most are there to relax by the pool, and not having access to the umbrellas is sort of ludicrous.

the pool was nice and the staff was very friendly.

there was black mold in the vent in my hotel room. The room in geberal was nothing special.

new cancelation policy of charging you a full nights stay if you canceled early or had to switch hotels.

The room did not have Kleenex, a pen, cotton balls, or any of the normal amenities

Answered above

The resort is beautiful.

The prices for food was ridiculous. I had 2 pancakes for $20 and 2 eggs for $13. I know resort prices are inflated but that is unbelievable.

There was NO ADVANCE notice that there was an emergency drill. I was told that the common areas had a pre announcement that it was JUST A DRILL. I did not hear any pre announcement IN MY ROOM. I honestly thought there was an active shooter on property. Management was dismissive when I explained this. Then, the next morning at 530am, a leaf blowing grounds keeper woke me up. I was only there for.a week to just get some much needed rest. At 545am I walked to the front desk and checked out and immediately went to the Scottsdale Fairmont Princes. After telling my story at my next business meeting with my staff, we have collectively made the decision to remove the Phoenician hotel from our out of town hotel list for our clients, business associates, family and friends. The assistant manager, Deven, sent me an offensive plancating email which I distributed and discussed during our staff meeting. Not one person in attendance could understand his purpose except for irritating an already unhappy guest. The Scottsdale Fairmont Princes actually gave us 2 free spa services to make sure we were able to relax after the Phoenician experience. The Scottsdale Fairmont Princes wants our business. The Phoenician could car less.

Everything Except the Spa.

The outside grounds were wonderful. Loved the gym.

The king room was sort of plain and dated. Good attention given to the outside area but the room itself was disappointing. I have stayed at much better decorated rooms for far less money. Over priced.

loction great,good facilities, location great. cleaniness good

barking dog left alone in room next door.

the location to Scottsdale is very good. the room size was good. the pools were very nice. the staff were very courteous. the bed was very comfortable and the room was very clean. the mini bar fridge was stocked with a nice variety of drinks. my daughter left her IPad at the pool. one would’ve thought the staff were FBI agents as they attempted and succeeded to track it down in a matter of minutes♥️. the guacamole was excellent. the shower was excellent. the bathroom was a very nice size.

there was no decent bath soap. the soap provided was very small maybe a little larger than a quarter. the bathroom amenities were not very impressive. I felt the drinks were very over priced. $10 for a bottle of Mexican coke. (much tastier than American coke btw)

large room and bathroom.

outside of the steakhouse the food at the tavern on the golf course and the lunch menu at the hotel was pretty grim.