Kimpton Hotel Palomar, Phoenix

The location of the hotel is close to chase field and lots of restaurants.

As with most cities, there is a major homelessness issue. Although not the fault of the hotel, the surrounding area was quite dirty and smelly and there were often unsavory characters hanging around. We found the odor on some of the streets to be too strong to walk down.

I would’ve liked to be able to make tea or coffee in the rom.:)

Loved the pool/bar area. Room was fine. A chair was a bit beaten up but everything else was great. Staff sent a few texts to find out how things were going. When I had questions, they texted back responses immediately.

Only upon checking out did I find out if you charge anything to your room, they'll deduct $10 from that bill. Not sure if that's a daily thing or what. We had only charged one small item.

Location was good. Coffee and wine appreciated.

Staff was rude. Have stayed at other Kimptons and always loved the service/staff. My expectations were not met at this location. Room only cleaned once. Had to ask multiple people for clean towels & to have the room cleaned. No one smiled/offered service.

Room was comfortable and well sized. Staff was helpful and courteous and did a great job.

The daily additional charge for amenities was not well explained and I received no value from it.

Great room, great restaurants nearby and venue was across the street.

Having to go home...

Lobby, rooftop,rooms

I didn’t like that we couldn’t eat in restaurants I wish upon check in I was asked if I needed reservations at the restaurant that way we would have eaten there

Proximity to events.

Really nice place with gorgeous roof top pool and access to amazing fitness centre! Near lots of good places for food and staff were lovely 😊

Close to the venue I was attending (Chase Field)

Had to return back home

The front desk staff, especially Dylan and Molly were exceptional. Very accommodating and friendly. I also appreciated the valet staff, specifically Adrian and Sam, did a fantastic job. I really enjoyed working with Sal in the catering department. Overall, my coworkers and I agreed that we would definitely consider returning to the Palomar Phoenix for any future business.

The business center didn't have enough chairs and outlets, but the front desk accommodated us very well. When we ordered food from Blue Hound, only once was it delivered to the business center room.

Location

Eden bartender took our order but it took him 10 minutes to make 4 drinks during happy hour. It wasn't busy, he just had to try everyone's drinks with a new straw everytime. If it didn't taste right he would add a little but more. He didn't charge us happy hour price either. Then went back to eden for 1 drinks KS before heading to bed and it was the same bartender. I ordered 2 cocktails and 4 waters. 15 minutes later we received our drinks, he still was tasting everyone's drinks. Got 2 cocktails and no waters. We said whatever because the other 2 went up to the room to grab water.

Really enjoyed the rooftop bar and pool.

Fantastic staff

Perfect location. In a central location for downtown.  Room was comfortable, seemed clean. Pool and Pool area was nice. Food was decent.

Food & drinks on site a little pricey.

Very clean and friendly staff

Nothing

Everything was right by the hotel no need to travel .

I loved everything

Clean modern , rooftop pool , friendly staff Short distance to the airport

Nothing

Great location and facilities

No complaints

The Presidential suite was beautiful ,we loved it

No dishes,no silverware, no cups or glasses,had to call for everything.

Very nice staff. Not pretentious

It was great

The hotel has the best location in downtown Phoenix bar none

We arrived at 6pm and were told our room wasn't ready. Checkin is at 3pm according to their website.

Beautiful hotel, clean and very friendly staff. Love the decor, the food and location. There are a lot of restaurants near by.

The only thing that this hotel needs to be perfect is a jacuzzi on the pool area.

Clean hotel

The room was basic as compared to the website that gave it an impression of better days. Tired furniture, no coffee facility, surprising for this type of hotel. Pleasant and helpful staff.

Everyone was very friendly, but the best was how dog friendly the hotel was.

Nothing