Arizona Biltmore Resort, Phoenix

staff

condition of property and hosting huge wedding immediately adjacent to our ground floor room

Beautiful place, nice scenery. Very nice gym. clean and nice rooms.

For the price we paid—$3,400 for just 3 nights without food or breakfast included—I expected a far more premium experience.

Resort seemed understaffed, especially around the pool area where it was difficult to find a spot. One afternoon, we waited 45 minutes just to get a table for lunch, and on another morning, breakfast took 30 minutes to arrive after ordering.

The food and beverage prices were honestly outrageous. My wife paid $29 for a single glass of sparkling wine, and the cheapest bottle available was $100—same bottle you get in a supermarket for just $17.

Overall, the experience didn’t match the price tag. Disappointing value for money.

Beautiful decor

The view from the pool was not enchanting at all. The kids slide belongs at a water park, not the Biltmore.

Very clean, super friendly staff, and great service. The grounds were beautiful.

Our fridge in the room overheated and stopped working properly but they delivered a new working one within 15 minutes.

The hotel is beautiful, clean, and has many options for lounging and just enjoying the atmosphere. Food options are limited, so if you want different varieties you should have a car to be able to leave. There are 7 pools, although I only saw two, and they were nice pool areas. Everyone just relaxing and no crazy loud parties.

It’s not a ‘dislike’, but I was the only one to point this out, so it’s worth mentioning. With 7 pools, and it being in Phoenix (!), there should be enough lounge chairs and chairs with umbrellas. People go out super early and ‘reserve’ chairs with their towels and by 8/9 AM there are no more chairs to use. I’m talking about there being 2 people at the pool at 8AM and ALL the chairs have towels on them.

Amazing grounds, perfectly manicured and clean, very scenic and beautiful.

Staff at the Front Desk, Valet and Saguaro Pool was great, but elsewhere (other dining) the service was slower / less attentive.

Beautiful deco architecture

Shampoos don’t fit in shower , bad organization , don’t pick up phone after 7 calls different times

The vibe and staff were tops

Lack of clear signage on back side of property

The breakfast was not very good at McAurthors. Tons of avocado and not much eggs and meat.

flavor was not big for huejos rancheros

Gorgeous architecture and grounds, nice pools, and a huge variety of inviting seating throughout the property.

It was pretty dirty. We were surprised at how much garbage was always out around both of the larger pools. We watched staff walk past tables filled with garbage many times. It was excessive. We also wished for better ice & water access.

The facility was beautiful! The staff was amazing!

The smell!!! It's amazing. The food was really good. The early check in if rooms are available. The fact that you're able to check out and still use the pools for the rest of the day.

Nothing to dislike. Liked everything.

The property is gorgeous! The food was AMAZING (not always the case at resorts) and we really loved the adults-only pool!

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truly gorgeous, very friendly and comfortable

the food everywhere was amazing but it’s all very pricey so just keep that in mind (drinks are $20 each)

Very friendly staff.

We were lied to that the hotel was booked and our families couldn't get room together.
Also, the AC in our room rattled horribly when it kicked on and off, so did the refrigerator.

architecturally beautiful hotel with comfortable beds, very friendly staff and super clean. Stayed for 4 nights and my favourite was spending time at the Tierra Luna Spa and experiencing their wellness amenities.

Food was a little overpriced

The property was clean and well kept. The architecture of the buildings were beautiful as well as the gardens. The staff were very friendly. The kids loved the pool! There were 7 but we only ever made it to the pools with the water slides, which were great.

Nothing

Stunning architecture and landscape. The attention to aesthetic detail was impressive. Loved the saline pool water & the pool by our room was beautiful. The water slide at the big pool was a blast for my daughter and me. The fitness center was spacious, cool, and full of high end equipment. It was clean, which unfortunately is not always a given in hotels. And we really appreciated 24/7 pool & workout facility access.

Every employee went above & beyond to make us feel welcome and assist us. We felt like we were getting the royal treatment.

More misting machines please! And better mattresses would great. (Not a horrible mattress but could definitely feel I wasn’t on my Tempur -pedic at home.)

A lot of choices to swim in the resort at this time of the year. Having the pools open 24/7 was an extra bonus.

We didn’t find any mini stores within the resort where we could purchase drinks and snacks. Maybe we missed such a place or maybe it was intentional.

The service and quality of the food was fantastic. A particular waitress and hostess who worked every morning during breakfast while we were there, made us feel at home. They provided great conversations and information about the surrounding area.

We attempted to get massages multiple times, however, never received a return phone call. So, we ended up going to another property and spent almost $3k on massages at a different resort. Hope to have a better experience next time.

The Biltmore Resort is an Arizona icon. It’s a textural delight and wonderful place to make a special memory. The grounds and interiors are beautiful. Great location. Great dining.

I think the signage around the property could be updated and clearer. It’s a large resort and an enhanced way making system would go a long way to clarify where to park, how to get to the Spa, etc.