Expert reviews
“Attached to the Rideau Centre shopping mall and convention center, this 24-story hotel is in the heart of the city. All guest rooms have plush carpeting and elegant furniture. Signature “Heavenly Beds” are topped with fluffy white duvets.”
“With wide, floor-to-ceiling windows looking out across the whole of Ottawa, the Westin and its wellness-forward focus is rejuvenating and relaxing. Add in squash courts, multiple fitness programmes and terrific pricing, and you’ve got a comfortable home away from home.”
What guests liked
- Top location
- Comfortable beds
- Indoor swimming pool
- Restaurant
- Friendly staff
All you need to know
Situated in the heart of Ottawa’s business sector, this contemporary hotel overlooks the Rideau Canal, a site recognized by UNESCO for its world heritage. The acclaimed Shore Club restaurant is a favored dining option for both hotel guests and Ottawa residents.
Maintain your fitness regimen while visiting Canada with the hotel’s recreational facilities, which include an indoor saltwater pool, a modern exercise center, and private squash courts.
Plan your next meeting or event in our dynamic spaces, linked to the Shaw Convention Centre, complete with cutting-edge AV technology and expert event coordination.
Experience a tranquil night’s rest in sophisticated hotel rooms and suites boasting premium amenities and breathtaking views of the Ottawa skyline from our location on Colonel By Drive, Ottawa.
The hotel is entirely smoke-free and features a restaurant, a bar, and complimentary WiFi for all visitors.
Each suite at the Westin Ottawa is fitted with a 50″ flat-screen TV. Films are also accessible within the rooms.
Hotel deals & lowest price guarantee
We collaborate with Booking.com and Agoda. These two reservation platforms assure you the lowest possible rate, ensuring you always get the finest bargain for this hotel. If you’ve found a more favorable rate elsewhere, simply reach out to the booking platform and they’ll reimburse you the difference right away. You have the option to compare prices until the day preceding your check-in.
Location
Recent guest reviews
16 July 2024
Very comfortable and accommodating
The front desk and restaurant staff was very helpful and pleasant to interact with. The view from our room (2112) was fantastic, our dog loved looking out and watching everyone too! The bed was very comfortable, the bathroom was clean, and we loved the "Pet in Room" sign for the door! It was a thoughtful addition and made us feel welcome with our dog.
The housekeeping staff was not particularly friendly. When we asked for a refresh of coffee and sugars/ cream, the house keeper at the time seemed a bit annoyed at the request but we thanked her for helping us, of course. We also requested a second robe and slippers as we wanted to use the pool. The front desk staff was friendly, but the staff member who brought up the items just handed them to us at the door and walked away. It was just a weird interaction.
16 July 2024
Very comfortable overall
Pool, whirlpool, shower, parking close, comfortable bed, location
Needed flatter pillow, light comes in around curtains
14 July 2024
Never a disappointment, ever.
Location, rooms, view.
13 July 2024
Exceptional
- Location - View - Free upgrade - Awesome and very friendly cleaning staff
9 July 2024
Fabulous
Our particular room had a terrible view - on to a concrete ‘courtyard’
9 July 2024
What a great location!
The location was excellent. A short walk from all of the touristy things we wanted to do. Clean and comfortable room. Easy parking.
21 June 2024
Fantastic hotel at great location for your family trip.
The location can't be better, right in the heart of downtown, walking distance to almost everywhere. The view from my room was breathtaking. Friendly and helpful staff, fantastic breakfast, one of the best in very long time. Large, comfortable rooms, great beds, ample bathroom. Parking right in the hotel was a great plus.
Trying to recall something but likely nothing to complain about.
18 June 2024
My husband liked the Father’s Day gifts
My husband and I both loved the breakfast buffet and the bed was very comfortable to sleep on. We had Rashid as our waiter while we stayed there and he was very friendly and made our stay extra special
13 June 2024
Exceptional
Front desk staff was wonderful. Great location.
10 June 2024
Best hotel in the city
It was so amazing to be at the hotel.
Nothing
10 June 2024
I liked the hotel.
Was so nice with a city view.
Nothing
10 June 2024
Very pleasant. From the Valet people to Front desk agents. Oh even the young cleaning lady.
Requested Parliament View and what a view it was, thank you. We were there for our wedding night in 1984. A lot of upgrades made since then, thank you. Loved the bathroom. And you elevators - very interesting. Haven't seen anything like it. And very smooth.
There wasn't milk or cream available for coffee. No shower cap. Need longer/bigger towels - and more.
28 May 2024
Beautiful room and view
Great location
Housekeeping bit hit and miss
27 May 2024
Very good
Location was great
Parking was challenging.
24 May 2024
We had a great weekend, perfect weather and a very comfortable stay.
It was at a convenient location downtown. We liked that we could just leave our vehicles parked and just walk to see a lot of things near by.
We wish we had balconies.
23 May 2024
Exceptional
Location and Room view
The hair dryer is too old.
21 May 2024
Mini Vacation with family and friends and loved everything about our hotel and its location.
Location was amazing, we could see the parliament and Fairmont Chateau from our room. Breakfast was delicious. We'll visit again soon in winter time.
21 May 2024
Exceptional
location and wiev
nothing
20 May 2024
Fabulous
Central to everything. Clean and modern
Getting into the property was confusing and parking you need to drive into the entrance and down the ramp To parking. If you miss the entrance you’ll need to drive all the way around the block.
16 May 2024
Exceptional
The location was perfect, easy walk to market, parliament and canal. The tulip festival was breathtaking and I would highly recommend it
25 March 2024
We will recommend the Westin experience to our friends and family.
The Westin Team were responsive to our needs and were professional throughout our stay. Exceptional team, all are to be congratulated. We were celebratin 2 birthdays and given the wonderful reception and experience we decided to make the Westin part of our bi-annual tradition for get togethers.
The wifi requested a fee.
18 March 2024
Exceptional
concierge was excellent. The room and the bed were comfortable.
18 March 2024
We’ll be back!
Location, the Shore Club, staff was excellent
We had a room with two double beds but only one easy chair Our room was on the 23rd floor with glass wondows floor to ceiling We would have liked to be able to sit snd enjoy the view We needed an additional chair! Also, the watersaver toilet did not flush thoroughly!!!
5 March 2024
The Westin Ottawa is lovely, friendly hotel that is centrally located to local sites.
The Westin Ottawa is a beautiful hotel with friendly staff. We has a lovely stay at The Westin Ottawa.
We like everything.
26 February 2024
It was great.
The room, the fact that it is connected to a mall and I like the breakfast and the friendliness of the people there. In a previous trip I also ate in your fine dining and had a good experience.
When I checked out it was very early in the morning. I think 4 am or something like that and the receptionist who handled my checkout got all the details of what I wanted in my invoice/receipt wrong so I left her the details and my calling card to just email me the correct one as my Uber had already arrived. I never got that email. Also, she told me that the debit card reader wouldn't work when somebody intervened it suddenly worked. I found that strange.
22 February 2024
Stay at the Westin for the location, the comfortable room, awesome shower, great breakfast buffet, lovely people!
The location can’t be beat. Lots to do within walking distance. Our room was lovely—amazing view of the city from 20th floor, comfy bed and pillows, nice TV, and the BEST shower ever. Temperature, pressure, rain-type fixture! The pool and hot tub are great, and there is a nice fitness center. We absolutely loved the breakfast buffet too. Plenty to eat for both of us—I am mostly vegan, so most breakfast buffets leave me hungry, but not this one. The staff was friendly and helpful. The access to the Rideau Centre was convenient and a nice addition to an already convenient and enjoyable hotel experience.
The elevator system is being revamped and still needs so fine-tuning. Other than that, we loved it.
18 February 2024
Pleasant stay in Ottawa
The location could not be better: within walking distance of Shaw Centre, Parliament Hill, and CF Rideau shopping center. The room was spacious, well-maintained, and offered a magnificent view of the city through its large window.
Nothing really!
5 January 2024
Exceptional
The breakfast was awesome and the staff were very friendly and helpful
1 January 2024
Loved our stay except as I pointed out the lift/elivators.
Always a pleasure to stay at the Westin, lived there view from our huge window.
I hate the lifts/elevators, it’s the worst system I’ve ever come across in a hotel. We spent ages trying to go up and down. It didn’t help that there are no stairs available after the 4th floor. This is my only complaint and it was shared by quite a few other hotel patrons we were stuck with trying to go up or down.
18 December 2023
Exceptional
No espresso or coffee maker
12 December 2023
Fabulous
We’ll maintained friendly,friendly staff. Great breakfast
30 November 2023
My home away from home!
I love the room. Clean, welcoming and a home away from home! Staff are professional and kind!
Parking can be a bit dicey.
10 November 2023
Very good
Breakfast great. Too expensive.
Cost
3 November 2023
Very good
Location
NA
24 October 2023
This hotel is amazing and in the right location. I will stay at this hotel again.
Loved the hotel and its location. The front desk staff were amazing. Head and shoulders over my experience at other hotels. It really makes a difference!!!when your tired and need some guidance.
Elevators were confusing.The direction is not clear how to summons the elevator. We noticed another elderly couple confused as well. A friendly staff member seen us struggling and helped us out and explained.
18 October 2023
Good location, nice hotel, can stay indoors and shop or get to the convention centre
Amazing location for our stay Express breakfast option was handy, Shannon was amazing and remembered our daily order
We were offered reduced housekeeping which we accepted but they only attend on 2 occasions over a 9 day stay, I wouldn’t agree to that in the future. Alternate days would be better
14 October 2023
We have been staying at the Westin for 25 years, and will continue to.
Location View
Pool area is getting tired. Desk staff was more polite to me than to my wife.
13 October 2023
Very good
Convenient, good food, great bar. Housekeeping - not so much. Had to specifically request each service and one day there was no housekeeping at all!
7 October 2023
Fabulous
Double beds are very small would much rather a queen
20 September 2023
Exceptional
Staff was very accommodating
16 September 2023
Exceptional
The location of this hotel is ideal for visiting Parliament Hill Square and the Rideau Canal or Centre. It's perfectly located for sightseeing in Ottawa and only a short taxi ride from the train station. Every member of staff we encountered from entering to leaving the hotel was polite, thoughtful, and helpful. In particular, Ana, on reception, was outstanding. She noticed during our conversation that it was our wedding anniversary and also noticed we had mentioned the wonderful wines produced in Niagara- we were absolutely stunned and deeply touched to receive a bottle of Niagara wine ( hand delivered to our room by a lovely man whose name we did not catch). Thank you for making our anniversary trip just perfect! Lovely proportioned, clean, comfortable bedroom. Spacious bathroom with large walk-in shower. Excellent views of Parliament Hill from the 21st floor. Delicious breakfasts with a large selection of foods available.
16 September 2023
Excellent locations for visit to Ottawa.
Great location
The food could be improved
6 September 2023
Wonderful Hotel
Excellent staff!
Everything was great.
5 September 2023
EXCELLENT
EVERYTHING
NOTHING
4 September 2023
Can't wait to go back !
location is awesome
Would have liked queen beds instead of doubles and was disappointed to find out after we got there that the pool and gym were closed
3 September 2023
Overall a pleasant stay
Good hotel in a great location. Comfortable, modern, clean room.
There was noise outside the room during the night. Not sure the source but seemed mechanical in nature. The 8th floor didn’t provide a great view.
25 August 2023
Exceptional
Great facility.
Nothing
16 August 2023
Quick stop over in Ottawa - hotel is great, centrally located, immediate access to the Rideau Center
Room over looking the Parliament Buildings - Fireworks out the window were spectacular.
14 August 2023
Exceptional
Friendly Staff
Nothing
Hotel facilities
Food & Drink
- - Restaurant
- - Snack bar
- - Wine/champagne (additional charge)
- - Coffee house on site
General
- - Room service
- - Non-smoking rooms
- - Facilities for disabled guests
- - Family rooms
- - Lift
- - Safety deposit box
- - Heating
- - Allergy-free room
- - Non-smoking throughout
- - Air conditioning
- - Designated smoking area
- - Minimarket on site
- - Pet bowls
Business facilities
- - Meeting/banquet facilities (additional charge)
- - Business centre (additional charge)
- - Fax/photocopying (additional charge)
Reception services
- - 24-hour front desk
- - Express check-in/check-out
- - Currency exchange
- - Luggage storage
- - ATM/cash machine on site
- - Invoice provided
Activities
- - Fitness centre
- - Massage (additional charge)
- - Hot tub/Jacuzzi
- - Hiking
- - Cycling
- - Indoor pool
- - Indoor pool (all year)
- - Fitness
- - Fitness/spa locker rooms
- - Bicycle rental
Cleaning services
- - Dry cleaning (additional charge)
- - Ironing service (additional charge)
Parking
- - Electric vehicle charging station
Pool and wellness
- - Heated pool
- - Salt-water pool
- - Sun loungers or beach chairs
- - Swimming pool
- - Swimming Pool
Miscellaneous
- - 24-hour security
- - Key card access
- - Smoke alarms
- - Delivered food is securely covered
22 July 2024
The Weston made our getaway special