Alt Hotel Downtown, Ottawa

Check-in was great, as was th equality of the room. Food and wine available at the cafe was high quality, and Rafael provided excellent service. The front desk was very helpful with taxicab requests, and giving walking directions.

Please repair the hot water feature in the lobby water dispenser. Also, make sure the are clean glasses available. I went for water, and found only one glass. The cafe staff person addressed that situation when I pointed it out. The television was not properly connected. In fairness, i realize someone would have addressed that had I called the front desk, so this is minor. Lastly, the night before I left, I asked for a complete total of ALL CHARGES owing,. The front desk staff person wrote down $693.53. The next morning, the amount changed to $943.37.

Cleanliness and location

There was no fridge in room

Everything

Nothing

Location

No storage in the room

Very clean

So far is good

Great location. Friendly staff. Liked the filtered water facility. Option for coffee & food at the hotel was a real positive.

No parking. Location of public parking in same street that is free over weekends was a bonus though.

Clean. Fresh. Friendly and helpful staff. Comfy beds. Great location.

Nothing! We liked it all.

Clean and cozy room. It’s the second time we choose Alt due to it’s location too!

Clean, great location and excellent staff, especially the bartender Zed. He was so personable and friendly and pointed us in the direction of excellent bars and restaurants in the area. He just made the lobby feel like a place you’d want to hang out.

No pool or hot breakfast options

The duvets are wonderful...but probably too heavy for the summer months. We had to keep the thermostat at 19C at night...which seems a bit unnecessary.

I liked having the coffee and small fridge

Location, cleanliness, size of room

Shower and air conditioning didn’t work well

Quiet & clean room. Great location for day tripping. Wonderful friendly staff. Liked the refillable options for shampoo etc. Great vibe with modern fixtures and high ceilings!

The lights in bathroom should be brighter & the mirror was too high for me to use.
Didn’t know until arriving that parking was offsite and an extra expense. This may have been our fault for not inquiring. Found it hard to regulate the temperature in room.

Staff is awesome!

I was hosted in a suite were the bathroom doors were not functional. The shower was a bit weird because of a glass window.

Well-situated and nicely-appointed hotel. Matches my prior Alt experiences elsewhere. Spacious and comfortable room.

Loading/arrival area is very small.
No onsite parking (offsite locations can be pricey), and no voucher system to offset the additional expense.
Tv says it's capable of streaming/casting from your device, but I was never able to get it to work.

Super comfortable, modern and clean. Close to the Parliament Hill. Amazing bar/bistro.

Central location next to main highlights like the parliament. Neat clean room with beautiful bathroom. Delicious Nespresso coffee.

Sound insulation of the hallway and the shades do not keep the light out.

Everything except the parking, bed was a dream, staff exceptional

Lack of any parking was the only real problem. Hard to find any available and then finding my way back to hotel was awful. It was circumstances I understand, but still, a problem.

The lobby and common area is excellent and very inviting, it smells nice, the elevators, hallways and rooms are clean, very clean. The bed and pillows are super comfortable.

The chromecast device I could not get to work. The same issue occurs at other Alt hotels. Other hotels that I have stayed at have Googlecast, which works splendidly. There are two of us in a room and 3 coffee pods, it was easy to get a 4th, but why not have an even number of pods? Lastly there is a grab bar behind the toilet that makes it so the toilet seat will not stay up om its own, so I have to hold it up while I pee. The grab bar should have been installed 1cm higher.

Great location, close to all places to visit and food options and grocery.

No microwave in room

The Alt gets the important things right: bed is comfortable with good quality sheets, central air conditioning is quiet and effective. Hotel is quiet. Room has a noise maker, which is a bonus.

Would be nice to have a kettle in the room. Limited food options at breakfast.

The property was in a great location. We were lucky and got packing at the lot very close by. I love how modern looking it was. It was very clean. The beds were very comfy.

The hotel itself was clean and well-located, but the bathroom setup was a major disappointment. There was a window in the shower that opened directly into the room, and the bathroom door didn’t close properly — it didn’t latch or provide any real privacy. This design might work for a solo traveler, but for anyone else, especially those who value even a basic level of privacy, it’s a dealbreaker. It’s baffling that such an important detail was overlooked. Would not recommend for couples, friends, or families.

Very helpful staff, including the people at reception and the cafe. Clean and functional rooms and good food

This hotel in downtown Ottawa is close to everything, Parliament Bldgs, Byward Market, Rideau Canal. The room was quite large and very quiet, and the decor new and modern. The cafe downstairs serves the best Americanos.

The bed was far too soft.