The Westin, Ottawa

The front desk and restaurant staff was very helpful and pleasant to interact with. The view from our room (2112) was fantastic, our dog loved looking out and watching everyone too! The bed was very comfortable, the bathroom was clean, and we loved the "Pet in Room" sign for the door! It was a thoughtful addition and made us feel welcome with our dog.

The housekeeping staff was not particularly friendly. When we asked for a refresh of coffee and sugars/ cream, the house keeper at the time seemed a bit annoyed at the request but we thanked her for helping us, of course. We also requested a second robe and slippers as we wanted to use the pool. The front desk staff was friendly, but the staff member who brought up the items just handed them to us at the door and walked away. It was just a weird interaction.

Pool, whirlpool, shower, parking close, comfortable bed, location

Needed flatter pillow, light comes in around curtains

Our particular room had a terrible view - on to a concrete ‘courtyard’

My husband and I both loved the breakfast buffet and the bed was very comfortable to sleep on. We had Rashid as our waiter while we stayed there and he was very friendly and made our stay extra special

Requested Parliament View and what a view it was, thank you. We were there for our wedding night in 1984. A lot of upgrades made since then, thank you. Loved the bathroom. And you elevators - very interesting. Haven't seen anything like it. And very smooth.

There wasn't milk or cream available for coffee. No shower cap. Need longer/bigger towels - and more.

Great location

Housekeeping bit hit and miss

Location was great

Parking was challenging.

It was at a convenient location downtown. We liked that we could just leave our vehicles parked and just walk to see a lot of things near by.

We wish we had balconies.

The location was great and having access to the mall was great.

Not necessarily anything directly about property but more so the area , we’ve found it has so many homeless and drug out street people since our last visit , sadly it made us somewhat uncomfortable.

Central to everything. Clean and modern

Getting into the property was confusing and parking you need to drive into the entrance and down the ramp To parking. If you miss the entrance you’ll need to drive all the way around the block.

- The location was great, right within the shopping centre with easy access to the train stations and metro. - Fantastic size to the rooms (we were a group and occupied a couple) and views from the room were brilliant too. - Staff was great and always happy to help. Be sure to tip for anything you ask for. - Excellent fitness area within the hotel. - The beds were very comfortable and other small touches like the USB connecting station, the hairdryer, the fridge, safe etc and other complementary items made our stay more enjoyable.

- Although there is a pool, it is very small for the size of the hotel. - The SPA treatments offered seemed too expensive to consider. - The breakfast at Daly's was a buffet but was nothing great for the price paid BUT with a food court, dining outlets and grocery store just downstairs this was not a big deal. - In our room the hairdryer looked tired and needed replacing.

Location, the Shore Club, staff was excellent

We had a room with two double beds but only one easy chair Our room was on the 23rd floor with glass wondows floor to ceiling We would have liked to be able to sit snd enjoy the view We needed an additional chair! Also, the watersaver toilet did not flush thoroughly!!!

Location was great. Friendly staff

Pool water was cold. Room could be cleaner. Sheets didn’t fell fresh, pillows were so so. Didn’t feel my car was safe on parking lot.

The room, the fact that it is connected to a mall and I like the breakfast and the friendliness of the people there. In a previous trip I also ate in your fine dining and had a good experience.

When I checked out it was very early in the morning. I think 4 am or something like that and the receptionist who handled my checkout got all the details of what I wanted in my invoice/receipt wrong so I left her the details and my calling card to just email me the correct one as my Uber had already arrived. I never got that email. Also, she told me that the debit card reader wouldn't work when somebody intervened it suddenly worked. I found that strange.

The location could not be better: within walking distance of Shaw Centre, Parliament Hill, and CF Rideau shopping center. The room was spacious, well-maintained, and offered a magnificent view of the city through its large window.

Nothing really!

Always a pleasure to stay at the Westin, lived there view from our huge window.

I hate the lifts/elevators, it’s the worst system I’ve ever come across in a hotel. We spent ages trying to go up and down. It didn’t help that there are no stairs available after the 4th floor. This is my only complaint and it was shared by quite a few other hotel patrons we were stuck with trying to go up or down.

We’ll maintained friendly,friendly staff. Great breakfast

Breakfast great. Too expensive.

Cost

Location

NA

Amazing location for our stay Express breakfast option was handy, Shannon was amazing and remembered our daily order

We were offered reduced housekeeping which we accepted but they only attend on 2 occasions over a 9 day stay, I wouldn’t agree to that in the future. Alternate days would be better

Location View

Pool area is getting tired. Desk staff was more polite to me than to my wife.

Convenient, good food, great bar. Housekeeping - not so much. Had to specifically request each service and one day there was no housekeeping at all!

Double beds are very small would much rather a queen

Great location

The food could be improved

Good hotel in a great location. Comfortable, modern, clean room.

There was noise outside the room during the night. Not sure the source but seemed mechanical in nature. The 8th floor didn’t provide a great view.

Room over looking the Parliament Buildings - Fireworks out the window were spectacular.

Everything was perfect

Parking is operating by third party

Great room size, bed was very comfortable, love the built in shampoo, conditioner and bath wash. Chair was comfortable also

Can’t think of anything

Breakfast selection was great with both buffet and menu. A little pricey for the buffet but good selection.

Other then price being a bit high, food and staff were great.

Excellent location. Rooms are spacious and beds comfortable.

Spent over one hr getting the Wifi to work. Signal from my rm did not work. had to use the guest site. 90 % of guests still did not understand how the elevators worked. have to be explained better....at check in..!! Trying to pay for the parking. Had to use the tel. and then woman who was lost.

Location, amenities

Rooms need updating

Beautiful view

Manager was not accommodating when our 17 year old son arrived for check in.

It wàs really so great

Nothing

Good

Good

Great location and facilities

Central location.

The hotel is convenient.

perfect location to walk everywhere downtown. most rooms have a beautiful view.

our bathroom was a bit small

The location was great! Beautiful view. Staff was very friendly and responsive. We discovered that our toilet was broken when we first arrived; they responded within 1/2 and fixed it.

I was on the 20th floor and it was very noisy. Noise was water through pipes and other building noises not related to guests. This made it difficult to sleep. Bathroom door was very difficult to open and heavy. At times, I was afraid I was going to get stuck.

Location

Love the buffet breakfast …especially the lox and croissants. Like that it’s centrally located to everything.

Clean. Great location. Parking with electric car charger on site. Serviable staff.

Slightly dated rooms. Stayed on the 20th floor, with a great view, but by 9 pm, dance music started, seeming to come from an adjoining room. It turns out that a wedding was taking place on the 22nd floor and the noise was so loud that we had trouble falling asleep. By 23:00, we had called reception twice and they finally managed to bring the noise down, due to the excessive number of complaints. Restaurant for breakfast was overcrowded. We waited in line for 30min and when we realized it would be another 20 min, we ended up buying a coffee and a croissant from a coffee stand besides the entrance. It turns out that in Ottawa, on a Sunday morning, brunch restaurants don’t open before 11:00. Not the hotel’s fault, but maybe something could be done to accept more customers, at a faster pace. Quite pricey! It aims to be a high end hotel, but at 650$/night with all the fine print taxes included, it’s quite a bite to chew!

Bath accessories like shower gel, shampoo, body lotions, and conditioners were very nice. Room cleaning was very satisfactory. Basketball was enjoyable. Access to the mall next door is definitely convenient. Stuff at the restaurant were very hospitable.

1. Staff at the reception needs better training to handle rush. Saturday, most likely the hotel was full and the reception area looked like a railway platform, without enough places to accommodate checking-in guests. 2. Although I had made full payment for my room reservation, the checking-in person double charged me without checking with me. 3. Room was not ready by 2 pm and I was told to wait at the reception with my 2 kids. We travelled from Toronto in via Rail and were tired. Very unceremoniously after waiting for almost an hour, we were handed over the room access cards and that's all. It felt like "wam, bam, thank you mam". Very unwelcoming. 4. Room needs to be spruced up. There were cracks and holes. 5. Breakfast menu is very ordinary. Didn't feel like serving cosmopolitan international guests. 6. Some Swimming pool is too small.

Room on 13th floor was comfortable and well maintained.

No complaints.

Got a nice room with a view on Parliament hill. However we were too low to experience the whole view. Beds were comfortable, breakfast was outstanding. Loved the location.

Nothing negative to say here.

Location is amazing. And love being attached to the Rideau Centre. View from our room was gorgeous.

It's very expensive, particularly breakfast.

proximity to our events

the food available after 10.

Staff were consistently welcoming and respectful. Pet policy is great too.

The elevators

location is fantastic beautiful restaurant in the lobby good food tho the room was okay in space but they need to put some refreshing before selling to the client