Lord Elgin Hotel, Ottawa

Beautiful room, excellent location,very comfortable bed

It’s a little expensive

Convenient downtown location

Best location, near most of the tourist attractions. Lots of good restaurant around the area. Comfortable bed, complete amenities,their swimming pool makes our stay more enjoyable esp for my kids. We appreciate that they allowed us to do early check in, checking out was fast and easy.

Breakfast not included, you can hear noise from outside and bathroom doesn’t have lock.

Excellent staff and facility

N/a

All about this hotel is great.

Breakfast was expensive and not very good at the restaurant next door.

I loved the central location, the bed was comfortable and spacious, the ambience of the room was superb. The staff were exceptionally helpful

Can't think of anything

The location was very good for us, the room was spacious and appropriate, and the bed was very comfortable.

The renovations going on cannot be avoided, but it would be nice if completed on schedule.

Location an ambience

Friendly helpful staff. Great location.

Beautiful hotel right across from Confederation park. The bed and pillows were comfortable, and the entire hotel was clean. Lobby was being renovated, and the renovation area was clean and the contractors working was quite friendly. All the staff, including those working the valet service were friendly and approachable.

Wonderful location, great staff, fun place

They were doing construction but that didn’t really take w
Away from the hotel

The staff are great, polite and helpful. Beautiful hotel in a great location. The rooms are a nice size and comfortable

It was under construction, and we still had to pay full price. Not a deal breaker at all. I would stay there again in a heartbeat

The staff were very welcoming to our grandchildren who visited us in the hotel and used the swimming pool.

It would have been good to have a lower priced 'continental' option for breakfast.

Indoor pool, restaurant and location

Great location. Comfortable beds. Clean facilities in gym and pool area.

One of the elevators was a bit dodgy, wouldn’t go on first button press every time. Needed to wait, press buttons, hear funny buzz, press button again. Then it would go.

Very friendly and helpful staff made our stay smooth and pleasant.

Unfortunately the lobby area is currently under renovation. We'll have to plan a return visit to see how it all turns out.

Location is perfect, staff super friendly and helpful

Heard noises from other room and hallway, bedding was okay. Pool was great for kids but found lots of hairs in and around it.

Great room and location

Nothing I didn’t like

The room was very beautiful, clean, spacious. Good wardrobe with special place for shoes (very handy in the winter). Bed was huge and very comfortable. There was a coffee maker, TV and safe in the room. Bathroom was good and had a great amount of amenities. Breakfast is not included, but you can buy a buffet or a la carte and get a discount if you skip house keeping. I tried buffet breakfast and it was great with lots of choices and the staff were very nice. There is also swimming pool in the hotel, which I did not use. Location is perfect, right in the city centre, you can walk anywhere. There are lots of shops and restaurants nearby, O-train station is about 5-10 minutes walk away.

Bathroom was very cold in the winter. I could hear noises from other rooms and the hallway.

Great location and a historic building.

Needs a refresher. Feels dated. The entry needs a double door to keep the concierge warm during the winter. The vending machines take away from the premium feeling one should get.

All good

Both mornings there was loud noise in the alley below the room. Truck back ups beeping, bottles and other sounds crashing.

The extremely, welcoming front desk clerk (her name was something like Esmeralda!) I'd stay again just to chat with her again!

Wonderful amenities too! Pillows were so comfortable as was the bed.

Food in the restaurant was expensive however it was delicious and plentiful. My side salad was large and the dressing was tasty. I has the Haloumi sandwich- flavourful and filling. The churros were delicious.

The floors by the elevator were shiny marble and very slippery. There was a warning posted but I think the hotel should invest in mats for the winter.

A paper menu would be great for the room.

Great location in a traditional building. Good food (expensive though) in the adjacent restaurant.

"Park view" room booked, but from the 2nd floor (which is actually the first one over ground, as it's counted here) it was very very limited, rather a street view.
You can opt out the room service for a 5$ voucher, but it has been given only once after the first night - but cleaning has been skipped, of course.

everything

pillows . to soft. lol

The location is great. You can easily walk to the downtown area.

I stayed there only two nights and was very busy. I can’t say there is something I didn’t like.

I loved the room arrangement

No breakfast to client despite the amount of money paid per night.