Andaz ByWard Market, Ottawa

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No robe, not enough pillows

Everything

Not very warm at night in the room

We had a very clean modern room with nice views. We could easily walk to restaurants and sights in the downtown area and Byward Market. We appreciated the free water, coffee and snacks in the room, and enjoyed a complimentary glass of wine in their bar. Our pets were warmly welcomed.

I like the fact that the staff was Nice and caring ! They brought me little sweets to the room and they wrote a note for me for the occasion.

The parking situation is not the best

Location, friendly staff and welcome drink

Nothing

Great location, nice room.

Not a variety in breakfast, missing a pool

The staff were professional, attentive and friendly. Location was very good.

There was no parking garage, but the valet parking service was efficient. The room interior design aesthetics were poor with cabinets of various shapes and colors randomly placed around. The TV wasn't centered between the two beds. Generally, the room felt like a dorm.

Nice.

The construction noise.

Location good near university

Construction

Breakfast good no bacon and maple syrup…… is that’s not why we came !!, Food good but to fancy

Restaurant cold in morning for breakfast. Maybe this should be room only hotel

The price is a bit higher

BK was good, but perhaps a bit more variety; 5 BK’s in a row

there was nothing we couldn’t tolerate, but the questions on this evaluation are getting REDUNDANT!!

Amazing and friendly. freshly cooked and our server was amazing.

nothing...everything was good first us.

View of construction wasn't a plus, and the price was pretty steep.

The front desk staff Mika served me. She was polite and friendly. She fulfilled my needs quickly. The view from the rooftop is amazing, and there was also a free glass of wine that came with my stay. The location was hard to beat. Close to restaurants and tourism spots.

There was a construction site next to the hotel building so you may hear some noise during the day.

Spacious room and unique layout. So close to Byward Market.

No dislikes.

Lots of extras included, huge room.

Loud construction next door, lots of noise from the byward market, hard for Ubers to pick up and drop off.

It is a stylish, modern, well-located, clean and safe hotel with helpful staff, a good-size room, a comfy bed and a good hot shower.

Nothing.

The bed was super comfy and the room was so clean

The problem is there is no coffee machine at the room, to be honest this is -2 point for me. There are couple machines at the enterance but the quality of coffee omg disaster sorry guys, I love the hotel but the coffee machines looks so dirty and the coffee was like water.

Décorations atmosphère

Only one armchair in double room … not very friendly staff at the bar when coming to take advantage of complimentary drinks

Location.

Air conditioning could have been better.

It was where we wished to be by the Byward Market

Many homelessness

We had a corner room facing the Market so it was a great view. I'd stay here again for location and service - both topnotch. Obviously the construction portion of the view wasn't great, but what can you do?!?

The room decor looks more like a travel lodge or motor hotel type-furniture - quite cheap considering the luxury price of the hotel. At the same time, the furniture is relatively new and does the trick. The bed has got a rise in the middle, and dips down on either side, but its really comfy.

Friendly staff

We experienced a water leakage in the bathroom of our initial room, and the hotel promptly moved us to a similar one, which we appreciated. However, in the new room, the shower water was extremely hot and difficult to adjust, making it uncomfortable to use. We hope this can be addressed to improve future guests’ experience

The rooftop view was fantastic. The staff was friendly and always helpful. Ryan at the front desk was very kind, helpful and friendly. The restaurant staff were all great. The linens were nice and white, towels thick and bedding was comfortable and very clean. Christophe and Andrew, valets were great. The breakfasts in the restaurant were really good, however I would suggest giving two slices of toast instead of one. Seems a little stingy with only one. It was a good hotel once we got used to things and got everything we needed.

We rarely saw housekeeping around. On our second day they never came to clean our room. I had asked for our towels to be changed daily, the bed usually gets made, and a little cleaning of the bathroom is what we expected. We did speak to the front desk about this. It was somewhat rectified. Only once did they come in the morning which is what we asked for as we were usually out for the day. They came a few times late afternoon which was when we were just back and wanted to shower again and rest before dinner. Therefore housekeeping needs to be improved. Also we had to ask for slippers, no robes in rooms which were shown on the website. It seemed we had to ask for a lot of items such as firm pillows, extra towels, face cloths, toilet paper, safety mat for the shower. The mattress was excellent, the pillows were way too soft for us. There was not enough storage space for clothes, only a few very shallow drawers. However the closet was large and we used the shelves. We had to put our luggage on the bench across the room and used them for some storage.The room and bathroom was much smaller then expected, however once we got used to things we were fine. I think it's a good hotel, they are lacking a concierge though which as a downtown hotel I feel this is important. Also we had to unload our own luggage and I would have expected more help in that area for a Hyatt. Room for improvement in the front lobby services. Also front desk area is very small, poorly designed. I feel all of these factors can be fixed and it would better match the Hyatt standard.

Clean and comfortable.

Had to keep circling the block to wait for a space to open up to get a valet.

Hotel was in a great place for sightseeing. Helpful staff, made the nightmare of parking relatively stress free with their valet system. Rooftop bar great place for a drink and some light food, again staff very helpful. Room was comfortable and well equipped with what we needed for a one night stay.

Close to center

Construction around

I was a bit disappointed to see that I paid extra for a room with a view and it was not facing parliament hill like the photos as I expected. Rather it was facing the other way with just construction

Great views, confortable bed, great location.

Everything was great!

Loved the luxury feel to the room, loved the gym facility, love the location. Love the wine voucher. Staff was great and friendly . I’ll be coming back for another writing retreat.

It was a bummer finding stains on the mattress, but I appreciated that when I called front desk to report the possible hygiene, maybe Pest Control issue staff didn’t hesitate. Immediately switched our rooms to a different floor. Love the speedy response.

Location is really central and the hotel is very clean. Staff were very friendly and helpful!! Mini bar snacks are included.

The area is a bit seedy

Spacious well designed room.

Very noisy construction site. No advance warning about the massive noise disturbance.

The view of the parliament buildings was a nice surprise

Location was great, lots of bars and restaurants in the market. The room was quite big. The rooftop was literally amazing.

Coffee machine didn’t work.

Love the beds and shower soap. very clean. Staff was fantastic! Valet was great!

Very noisy (Construction during the day). Not much in the mini bar. No chocolate, not enough drinks, no candy or other snacks.

The staff were amazingly friendly and helpful! Everything was clean and very comfortable. The location was perfect.

The phone didn’t work and there were no movie options.

View is fantastic, on this side of the building the construction is not audible

It’s not as luxurious as it may seem on photos. Restaurant didn’t work because of construction and low occupancy of the hotel.

Bed was soo comfortable and amazing view from my room 🥰

No parking at all but they do offer valet parking for additional cost

Location

Noise of constructions next to it

Rooftop bar was lovely, views of parliament were nice , staff was very friendly and helpful. Can’t beat the location

Construction next door was annoying, they drilled from 7am to 9pm, not ideal if you’re trying to sleep in

Clean. Good location. Good restaurant

Pillows are too soft

Location. Rooms large, good shower, bed.

The heating went off three nights in a row during winter in Ottawa minus 15 degrees minimum!!). Did not service my room three days in a row. Restaurant service limited.

Staff were very friendly upon checking in. Hotel offers a lot of complimentary things for guests which made us feel like they were very generous and caring towards us. We got upgraded to a nice spacious room and it was very clean.

Nothing really.

The breakfast and the coffee was very good. The room was very clean and comfortable. A problem was that I was awakened at 7 am by construction. This was a day off for me during the Christmas season.

The construction. Plus the $48 for valet parking in which I had no choice.

The room and the view was absolutely stunning. I normally stay in hotels that don't provide such a view even at higher floors. The aesthetics were modern and exceeded my expectations.

The couch was in need a of a clean. There were visible stains that would put any germaphobe into a spiral.

I was on the 11th floor in a corner room. The view was spectacular. I did not close the curtains and watched the sun rise amongst the city skyline in a very comfortable bed.

there was a neighboring construction site working from 7am to 7 pm. The hotel provided ear plugs but the noise started early. Since my meeting started at 8 I was out of the hotel early and was not exposed to this noise for very long.

Great location, modern, great breakfast

Had to valet park the car. Expensive

The restaurant breakfast was very, very good - we loved it actually. There was construction nearby and the staff was very honest about what to expect and provided extras to compensate for the disturbance. It was very loud, but luckily we were already awake and ready to leave so it didn't affect us too much. Excellent location in byward market.

The construction was the only negative. I imagine that is over by now.

Location is great

The noise from the construction site right next to the hotel. The noise woke me up at 715, we stayed at level 6 on the side facing the construction site, the noise couldn’t be ignored at all. The staff informed us about the construction but it was very hard to stand. We packed up and checked out the moment we were waken.