Andaz ByWard Market, Ottawa

nice design, restaurant service was better on weekend than weekdays.

coffee machine broken, room service did not arrive, front desk unfriendly, room extraordinarily hot, shower tap malfunctioning, water goes from cold to extreme hot.

Location, soft sheets and pillows!

Parking is expensive (valet)

Location-view

No robe, not enough pillows

We had a very clean modern room with nice views. We could easily walk to restaurants and sights in the downtown area and Byward Market. We appreciated the free water, coffee and snacks in the room, and enjoyed a complimentary glass of wine in their bar. Our pets were warmly welcomed.

Location, friendly staff and welcome drink

Nothing

The staff were professional, attentive and friendly. Location was very good.

There was no parking garage, but the valet parking service was efficient. The room interior design aesthetics were poor with cabinets of various shapes and colors randomly placed around. The TV wasn't centered between the two beds. Generally, the room felt like a dorm.

Location good near university

Construction

Breakfast good no bacon and maple syrup…… is that’s not why we came !!, Food good but to fancy

Restaurant cold in morning for breakfast. Maybe this should be room only hotel

BK was good, but perhaps a bit more variety; 5 BK’s in a row

there was nothing we couldn’t tolerate, but the questions on this evaluation are getting REDUNDANT!!

Amazing and friendly. freshly cooked and our server was amazing.

nothing...everything was good first us.

The front desk staff Mika served me. She was polite and friendly. She fulfilled my needs quickly. The view from the rooftop is amazing, and there was also a free glass of wine that came with my stay. The location was hard to beat. Close to restaurants and tourism spots.

There was a construction site next to the hotel building so you may hear some noise during the day.

Spacious room and unique layout.
So close to Byward Market.

No dislikes.

It is a stylish, modern, well-located, clean and safe hotel with helpful staff, a good-size room, a comfy bed and a good hot shower.

Nothing.

Décorations atmosphère

Only one armchair in double room … not very friendly staff at the bar when coming to take advantage of complimentary drinks

Location.

Air conditioning could have been better.

We had a corner room facing the Market so it was a great view. I'd stay here again for location and service - both topnotch. Obviously the construction portion of the view wasn't great, but what can you do?!?

The room decor looks more like a travel lodge or motor hotel type-furniture - quite cheap considering the luxury price of the hotel. At the same time, the furniture is relatively new and does the trick. The bed has got a rise in the middle, and dips down on either side, but its really comfy.

The rooftop view was fantastic. The staff was friendly and always helpful. Ryan at the front desk was very kind, helpful and friendly. The restaurant staff were all great. The linens were nice and white, towels thick and bedding was comfortable and very clean. Christophe and Andrew, valets were great. The breakfasts in the restaurant were really good, however I would suggest giving two slices of toast instead of one. Seems a little stingy with only one. It was a good hotel once we got used to things and got everything we needed.

We rarely saw housekeeping around. On our second day they never came to clean our room. I had asked for our towels to be changed daily, the bed usually gets made, and a little cleaning of the bathroom is what we expected. We did speak to the front desk about this. It was somewhat rectified. Only once did they come in the morning which is what we asked for as we were usually out for the day. They came a few times late afternoon which was when we were just back and wanted to shower again and rest before dinner. Therefore housekeeping needs to be improved. Also we had to ask for slippers, no robes in rooms which were shown on the website. It seemed we had to ask for a lot of items such as firm pillows, extra towels, face cloths, toilet paper, safety mat for the shower. The mattress was excellent, the pillows were way too soft for us. There was not enough storage space for clothes, only a few very shallow drawers. However the closet was large and we used the shelves. We had to put our luggage on the bench across the room and used them for some storage.The room and bathroom was much smaller then expected, however once we got used to things we were fine. I think it's a good hotel, they are lacking a concierge though which as a downtown hotel I feel this is important. Also we had to unload our own luggage and I would have expected more help in that area for a Hyatt. Room for improvement in the front lobby services. Also front desk area is very small, poorly designed. I feel all of these factors can be fixed and it would better match the Hyatt standard.

Clean and comfortable.

Had to keep circling the block to wait for a space to open up to get a valet.

Hotel was in a great place for sightseeing. Helpful staff, made the nightmare of parking relatively stress free with their valet system. Rooftop bar great place for a drink and some light food, again staff very helpful. Room was comfortable and well equipped with what we needed for a one night stay.

Loved the luxury feel to the room, loved the gym facility, love the location. Love the wine voucher. Staff was great and friendly . I’ll be coming back for another writing retreat.

It was a bummer finding stains on the mattress, but I appreciated that when I called front desk to report the possible hygiene, maybe Pest Control issue staff didn’t hesitate. Immediately switched our rooms to a different floor. Love the speedy response.

Location is really central and the hotel is very clean. Staff were very friendly and helpful!! Mini bar snacks are included.

The area is a bit seedy

Spacious well designed room.

Very noisy construction site. No advance warning about the massive noise disturbance.

Location was great, lots of bars and restaurants in the market. The room was quite big. The rooftop was literally amazing.

Coffee machine didn’t work.

Love the beds and shower soap. very clean. Staff was fantastic!
Valet was great!

Very noisy (Construction during the day). Not much in the mini bar. No chocolate, not enough drinks, no candy or other snacks.

View is fantastic, on this side of the building the construction is not audible

It’s not as luxurious as it may seem on photos. Restaurant didn’t work because of construction and low occupancy of the hotel.