Grand Hotel, Oslo

Good vareity of food available

Fruits , juices , salamon

Lovely comfy bed and excellent location, really helpful staff!

Noise on Saturday night until 2am, could hear it on the 5th floor.

Impressive old school hotel with great reception and concierge. Breakfast was great and bar very nice.

My partner could not stand up in the shower cos the ceiling was too low

Room was nice and big and bed comfortable.

Reception very disorganised on our arrival. Bar Eight for NY was extremely disorganised. Frustrating

Staff were incredibly attentive, knowledgeable and accommodating whilst helping us find a bar and food on NYE in a city that doesn't stay open! Rubina the Concierge, the bar manager (whose name we didn't get) and the FOH team were all amazing

Rooftop bar staff could have had a little more support for such a busy night but great views and a fun atmosphere.

Perfectly located in the heart of buzzing shopping district. Most of the attractions are walking distance away. The decor of the hotel is tastefully done. Room size are large. Certainly gives a grand welcome.

The location was awesome as too the nostalgia and history of the hotel. We arrived early from 24 hours of travel and were checked in without additional cost.

Getting suitcases into and out of the hotel was hard. A ramp is needed from outside.

Location, breakfast

Paying sauna

Central location. Nice bath products.

Very busy in the lead up to Christmas, could not relax due to number of people constantly in the lobby and bar. Room was very small. Room service menu was very difficult to find, took over an hour to arrive, was cold on arrival and then hotel tried to charge twice (once on the app and once on departure). While it ticked the 5 star boxes, it was missing the special touches, for example, no doorman (my husband had to hold the door open for an older woman who was struggling to get into the hotel), had to carry own bags up stairs to lifts, room service done via an app (might as well order ubereats) and no bookings available in the restaurant and limited food/ space in the bar/ lounge.

The location of the hotel is fantastic - right in the heart of everything! It was extremely festive (End Nov) and the rooms were very comfortable and the breakfast was very good without being exceptional. There was a rather strange smell in some of the corridors at times but other than that, we have a super stay.

The hotel overall is very good and clean, but there was no doorman, and I felt there was limited assistance provided to guests. For a five-star hotel, there should be someone at the door to open it and assist. Additionally, in the hallways, there were small metal strips that made it difficult to pass through with luggage. In the gym, some equipment was missing, and there were no cups available for drinking water.

Location was great, gym facilities excellent, room big and beutiful classical interior.

Breakfast was ok, but would have wished for more vegetables , berries and vegetarian options.

Beautiful hotel, lots of special touches and really good breakfast and restaurants

Didn’t get to try spa etc as didn’t have time but do plan to return when we will. Room was on warm side for us (we later found most of our hotel rooms to be similar so maybe it’s we have been accustomed to living at a lower temperature in UK!) and turning down thermostat didn’t seem to make any difference , room overlooked street so was a bit noisy with window opening but nothing to prevent a wish to return

Pros: • Early check-in was available. • Spacious room. • Comfortable bed. • Excellent breakfast selection. • Convenient luggage storage after check-out.

Cons: • Poor air quality in the room; thermostat was non-functional. • Front desk staff lacked warmth and at times even professionalism. • Booking.com listing omitted key details about the stay i.e the information I required on the receipt. • Obtaining a proper receipt required multiple requests. • Noise levels were high due to thin walls; no complimentary earplugs provided. • Low-quality bathrobe and slippers. • Minibar only stocked with drinks, no snacks. • Insufficient lighting in the room. • Ironing board provided but no iron. • No blow dryer already available in the room. • Towels were rough and felt overused.

Great location, clean, nice staff

Swimming pool closed, had to pay extra to use sauna, no ventilator fan in toilet, overpriced

Location

Staff not at all helpful. We were two couples we checked in on 29th October and my friend had her anniversary on 30th October I requested the front desk staff to help to arrange a cake at the breakfast table to give my friend surprise but they refused it is short notice so they cannot arrange. There were so many bakeries nearby my husband went and brought a cake. I was so disappointed by the attitude of the staff at front desk.

Location in the heart of the city, Room was good enough size wise, only one relaxing chair in our room class Very beautiful old building which has been maintained well Breakfast was phenomenal, very diverse selection

Price was premium, if just visiting for a weekend it is ok, would not stay for longer based upon the premium price.

Location and building was great, the spa and restaurant was great to have on site.

Couldn't figure out the thermostat so we were hit all night

One evening meal in dining room was superb…

service and overall atmosphere seemed to be disturbed by a wedding party …. Room was quiet but offered no privacy to other building …

As always, breakfast was excellent. - Most rooms are very good but it is always a bit of lotto what room you get, they are of different qualities & sizes. I am a fan of classic hotels which the Grand of course is. Small brush up would not hurt though.

Surprised that sound seem to travel well through doors and walls.

I like the location, perfect location and the room size.

The view I requested is not fulfilled. My room view is blocked by roof top of the building. But it is still ok, as I always get around and back to the hotel at night.

Fantastic historic hotel in fantastic location. Love the ice machines on each floor. Staff was great. Palm restaurant was great.

The room was fairly small with no view.

Great location and breakfast

Rather have a shower

The location is perfect!! Hotel is beautiful on the inside and out. Room size and layout is good, also. Breakfast is awesome!!!

There's nothing not to like. Everything went well!

Location

In floor 4and5 to many stairs

A beautiful hotel right in the very centre of Oslo. Rooms are spacious and the bed is one of the most comfortable ever. Our room was ready early which was so lovely. The room also had opening windows which is so important to us as we struggle to sleep without fresh air.

Our room looked out into a light well, so felt dark at all times. As we were only staying two nights it wasn’t really an issue but I wouldn’t want to stay much longer.

Location, Friendly helpful staff, newly decorated rooms and beautiful dining room. Very good selection at breakfast and excellent in the dining room. Cooked breakfast could be hotter.

A little sparse in the EnSuite with regards space for toiletries and a lack of sanitary waste bags. Other than that everything one would expect eg hair dryer, ironing board, safe..

The breakfast was excellent food was good and atmosphere staff was excellent

Paying a entry fee to use the pool and steam room plus entry fee for paying for a massage

Location

Had to pay additional fee to use the pool.

Very central to Oslo main square and important buildings. Beautiful foyer and the rooms were very comfortable.

Restaurant in foyer was great but meals needed some changes which were willingly done.

The location, the very friendly staff, the breakfast. Their afternoon tea place looked nice. Didn’t have time to try it.

Navigation doesn’t take you directly to the entrance, we roamed around for 30 minutes, then had to stop by the right side of the hotel to drop off our luggage. I turned out there is another entrance door, but you have to double park. Housekeeping is not 24/7 was not an issue only that of value of money. A/c not working properly in some rooms but we managed with windows as it was nice weather outside.

Location and ice machine

Fancy, I felt underdressed.

Location Quiet room. Comfortable bed Great breakfast

Room was small.

The location of this hotel is outstanding. Right in the city centre. There were some places in the hotel where the upkeep was lagging, but all in all this was an excellent property. Maybe not 5 stars, but certainly 4.5. The staff were SUPER helpful and accommodating.

Room facing the square

small room

the location the bed was comfortable the staff was nice and helpful

it’s so expensive for the service the hotel only a 4-3 star not 5

Excellent and good value for money

Arrived check in after 10 pm needed to have a snack but no room service and no restaurant open after 10 pm !!

Excellent location, the hotel looks really nice and the staff is friendly.

Sometimes, the people at the reception do not like people just walking in and asking for a room. Fortunately, booking helps with on the spot reservations .

Location, facilities (restaurant and bars) and very good breakfast

Slow response on fixing the A/C settings in the room which was set at 16 degrees C

Location the best

Breakfast was average. Bed average. V small bathroom

Great location A bit older hotel: uneven steps and many thresholds in the hallways which makes moving your luggage more difficult No ramp to get your luggage from reception floor to elevators

I think breakfast should have been included for the price I paid (suite)

Location, presentation and general vibe.

The beds and pillows were too soft. The access on level 4 where our room was meant climbing multiple stairs with your luggage The in house Restaurant offered a very limited menu

Location and overall experience was great

Little care to details if you consider it’s a 5 star hotel

Its location in the center of town and close to the major attractions and waterfront

The swimming pool required an additional charge

Excellent location, close to tram & metro, walking distance to waterfront

Very expensive

Stellar location steps away from the Flytoget train from Oslo Airport. Comfortable beds.

Lobby packed with people hanging out. Indifferent staff. Small room and stairs in the hallways.

Great hotel with perfect location and nice international atmosphere. Very good breakfast.

The location is perfect. The design is exquisite. Staff are kind, polite, always with a smile and very helpful.

No ramp to move from lift to concierge. There are some 6 steep steps and if you're traveling with somebody else you need to carry luggage up and down twice. Besides it's easier for staff and travellers.

excellent breakfast

The reception staff was not very customer oriented. One staff member was pointing the finger at me in an unpolite manner asking me not to take the stairs where apparently there was a private area for some meetings. I was expecting a more polite addressing from a staff working at Grand Oslo. Pointing the finger was pretty unpleasant.