The Sonder Wellborn Hotel, Orlando

Clean simple

No help in checking in earlier even with availability You need to pay for every hour .. In the room no water bottles

bedding was good

No Breakfast! what are you talking about? No adequate ways to make coffee, No way to buy anything in walking distance.

The staff were really lovely and helpful. The property itself was gorgeous and full of character. It was fairly easy to access our room.

Unfortunately we were disappointed in the quality of the rooms. The room we stayed in had black mould on windows and on bathroom ceiling, we reported and they covered it. The room was extremely dark most of the time with low lighting. The bathroom door did not shut until we took off the hooked mirror, and the bathroom door did not have a lock. There was heaps of bugs in the room and we would wake up with bug bites with no where to plug in the bug light provided. While we were at our stay there was an evacuation for a gas leak and did not have hot water for a day, it is apparent they do patch up jobs and do not properly fix stuff. I wish we could’ve loved this place but it was not up to standard. I know that this has been mentioned plenty of times but the speaker right outside our bedroom window was ridiculous. I know Sonder has no control over it apparently but even with noise cancelling ear buds, we could still hear it and the bass was vibrating the bed.

😬

old dirty carpet no mirrors

There were some pretty trees and plants.

First of all this hotel is right next to the highway so there’s traffic noise. Just across the narrow street are homeless people sleeping under the highway off ramp and occasionally harassing guests. One yelled at me to put away my phone, shouting, “ technology is dangerous” repeatedly. There is no outdoor space for use during the day except for a couple of concrete benches. The courtyard restaurant tables are blocked off for no clear reason. There is no staff on site. There is no pool, no gym, no coffee in the lobby. There are no lounge chairs. There is no food until 5pm and no restaurants or cafes in walking distance. They require you to prove your identity online prior to check in. This is intrusive and completely unnecessary. All that matters is you paid for the room and don’t act like a jerk. This isn’t a passport application. The rooms are sterile. When they remodeled they didn’t redo the electric. As a result, the light switch for the bathroom is outside and around the corner. There are few wall outlets and they are not near the furniture so my devices are charging on the floor. There is no towel rack inside the bathroom but a floor stand towel bar outside the door, blocking the kitchenette counter. The kitchenette itself is useless since it has no stove or oven, only a microwave and tea kettle. It only has a mini fridge so it’s basically a regular hotel room rather than a suite with kitchenette. I wouldn’t really say it’s a suite because there is no privacy between the bedroom and seating area.

Loved the location, size of the room, layout and the price was great!

It was clean.

There is no door to the bathroom which leaves little room for privacy when going potty. The noise level even super late at night was just too much even with the sound machine they provide. It felt very cold and uninviting.

The goods: Location is great - very close to Orlando Downtown. The bed was huge / very comfortable. Shower was good. Plenty of soft towels. All amenities there, tea, coffee provided. Didn't have any issues with check in but must do all verification in advance online to save time and problems. The bads: The noise levels are astonishing. The wedding took place nearby and we literally felt tremors and vibration in the room. Impossible to sleep without earplugs (which are thankfully provided). Walls are very thin, single glazing windows can't be opened. The room interior was nowhere near to what was on the pictures. We got a very basic, plain and simple room and paid much more for what it's worth. The floor was not wiped and felt unclean. We spotted a massive cockroach crawling on the floor. I feel that I've been booking one thing and got something entirely different in the end. It's advertised as somethig much better than it actually is.

Great location, good happy hour, decent room

Check in/out was awful. Automated system didn't work for check in, them texted me a day late to notify me about an event that very much impacted our ability to sleep, and the bed was a board.

Really big rooms and spotless

Maybe parking could be better

Everything was very clean and well stocked. The beds and pillows were comfortable. The small kitchen perfectly useful. The staff was super responsive when we had questions. No complaints. We went in aware the neighboring venues would be festive on the weekend, and we would need earbuds/plugs. We slept wonderfully.

Excellent location, spacious room and beautiful building.

Hard to find the good entrance to the room (realized later that the panel indicating the room numbers had been moved the other way around) but staff on the phone very helpful. The restaurant in the courtyard is very noisy with loud music and voices until midnight both evenings…

fairly close to restaurants and shopping opportunities

there were no doors between the bedroom and bathroom and there were also ants in both the bathroom and bedroom. The night we arrived a drunk man was sleeping outside our door and there were no staff onsite that could help us. The blinds couldn’t be closed properly either so we didn’t feel safe when the bedroom was facing the bar and it was possible to look in. Does not look like the photos on the site whatsoever.

Location was perfect and the setting was beautiful.

Unable to enter the hotel, the entrance was locked with a combination padlock. Knocked repeatedly at the door, no one came at the door. Had to stay at a different hotel.

Lovely historical place.

Very clean and nice, but sterile, felt like home on Sunday.

Great location. The room was very comfortable and clean.

I like the setup and the way we check in

It was too cold and the water didn't get hot enough. I got sick. No local tv station. Had to Chromecast phone but couldn't get Netflix to show.

Great location in the middle of Orlando especially if you have plans around downtown. It’s quaint and tucked away in a quiet corner absolutely loved it especially having a brunch spot/cocktail bar attached to it.

I honestly loved everything about it, maybe an option for some drinking water would be a nice touch

The location was amazing, the lights around the outside were beautiful and the bed was wonderfully comfortable. The information for check in was clear and detailed, I love that you could use your phone as a key. I have absolutely no complaints and would love to stay here again.

There was no cream for coffee.

The courtyard out the back of the property has a lot of ncie foliage and the sound of frogs and other animals at night was pleasing and different for such a city centre property.

There are no staff, this is not a hotel - it's a collection of rooms with everything run remotely via technology. The tech and human interface unfortunately doesn't work very well. Encountering some difficulty trying to enter the apartment late at night we rang the 'help' line - which should have been quick to sort out by simply telling me that everyone in our party needed to do the tedious face recognition verifaction video as well as just the person that made the booking (i.e. me) - but we were repeatedly told instead that we had only made a booking for one room not two and therefore he couldn't help us. We just had to work out what the problem was ourselves. Later, when in the room, I couldn't find the thermostat for the A/C, so I had to download the Sonder app to ask the question. The first answer was 'it's in the room by the door' - guess what, I had checked the obvious places! - I was then told, 'oh yes, sorry, it's outside in the hallway and covers all the rooms on the floor so don't change it much / at all'(!). Added to this, the room decor was a bit disappointing compared to the pics on the site (and the cost), including there being no towel rail in the bathroom. There was also no bar open in the courtyard in the evening as advertised and I saw barely a soul for my entire stay, except for my colleague. As its location is somewhat isolated just off the freeway, coupled with there being no staff onsite, I would definitely not recommend this place for solo travellers. All in all, a disappointing stay for a place that we had high hopes for, the lack of human warmth and presence is really telling - it's a heritage property, which they make a lot of on the website, but there is no one to bring it alive; they really need to lean into that otherwise there's no point.

Ac was set way too high (it said 75???) and we couldn’t control it. I think they may have turned it off at night. Windows were single pain so it got hot easy.

Lovely space with microwave and fridge etc. Comfy bed, shower and desk. Really near downtown Orlando.

Poor lighting in main room and near mirror. Noisy on weekends but expected.

Great location, lots of parking, very spacious

Loved the Victorian style. It was clean. Megan at the desk was just great. Very helpful. Location is amazing especially for the price!

Not that it made a big difference but there is a communal fridge on the main floor if you need to have something refrigerated versus having your own in your room. We put our stuff in there and had no problems.

All good. And thanks.

Great location and beds were very comfortable

We booked the deluxe suite for two of us, pretty big. Good location right in Downtown. Comfy bed.

The bathroom could be cleaned better. The only issue we had was when we arrived (around 9:45PM) the code for the unit didn’t work. There was nobody at the reception so we called them and it took 30-40mins the guy on the phone to figure it out that actually the door lock is off.

A very comfortable lace to stay. I was in the older building lovely .

Bit cool at night but Florida was very cold for a change

On a whole, it's a really fun place to stay. I loved the renovated old buildings and the whole Wellborn property in general. The design concept is great and the room was completely ready and everything we needed was in the room ready to go. The entry code was easy to use. There was a hand written note welcoming us and parking pass to put on our car(s) for the parking spaces in front of Parry Inn.

I didn't like that there was no staff to talk to. That all communications were done through an app. That's a big minus for me. Also, I rented a room with extra space so my colleague and I could have privacy. However, there were no walls separating the living room area and the bedroom area. And the bathroom was in the middle of the space with glass walls (privacy glass, making it shaded but still see shadows) that does not give any space for 100% privacy and causes the light to flood in to the whole space in the morning when someone uses it. Also there was no fan so after a shower and you open the door, the alarm detector goes off. Modern design flaw not really thought through for privacy?

Great location, the cocktail bar was super nice, good size of apartment

No hot water in shower, noise right outside the window from generator

Great building with character. Lovely hotel bar. Easy to check in and out. Great not needing a key.

The room was VERY cold!!! Air conditioning was set outside of the room and was blowing cold air constantly. Couldn’t control in the room. There was a thermostat outside the room that was padlocked. Hotel could do with a little love. Provided ear plugs and white noise machine which makes me think it gets noisy at the weekend due to the bar. It was open during our stay but midweek and noise didn’t bother us at all.

Nice location, plenty of parking (we stayed during the week) the onsite food and drinks were great too

Only issue was the hot water did not work in the showers honestly besides that everything else was amazing

Location and unique setting.

No staff on site. All information via text. Music from bar until 12 pm.

Bright and airy, comfortable air conditioning, technology worked easily, very comfortable bed.

Allowing pets, a restaurant that serves breakfast, lunch, dinner.

Nice suite. Very pleasant restaurant in the back.

No door between the toilets and the bedroom!! Not very romantic... Lots of noise from restaurant and neighboring house.

The wellborn bar behind the hotel was very nice and the bar staffs were very friendly.

Loud music from the bar until 1 am. The hotel provides earplugs. I wasn't bothered at all but my friend had a hard time sleeping.

Ambiance and architecture were lovely.

Lack of staffing in the lobby.

The patio and bar area was very cool and a fun atmosphere.

There was no bath, only a shower and the shower didn't have a door so the water got all over the floor and we had to clean it up any time we used it

Interesting old fashioned house converted into stylish accommodation.

No means of getting breakfast without walking 7-10 through confusing traffic areas. FAR to many unnecessary automated emails and texts from Sonder!! It felt like harassment!

People pretty much kept to themselves. Very private experience and it was a nice clean room. Fast instructions as well considering there's no front desk to check in at.

No smoking facility. No smoking on the property but yet its connected to a bar/restaurant here you're aloud to smoke? It made no sense. Also this bar/restaurant had about 4 cocktails and 4 "finger food" choices when I thought I could catch a nice dinner and a full liquor bar.

The Wellborn was the coolest. The neighborhood was lovely. The garden was so charming. The property has a nostalgia about it that is refreshing. The rooms were clean and comfortable.

We had two rooms. The balcony in one room was not swept or dusted and there was not a light or fan on it. Also, the balcony room had limited amenities (no fridge or microwave). Despite the overwhelming loveliness of the area, it is near some traffic and parking is rough when the bar is open.

the location was great and the room was lovely

Carrying my bag up stairs, the room wasn’t clean enough -windows inside and out, exposed pipe under sink, unsecured mirror on the bathroom door, not enough accessible power points. The stairs needed to be vacuumed and so did the welcome mat. When we arrived a woman was there and could have helped with door -I knowitis hands off but it is just polite - or sit somewhere else.

It was quaint

Wc was in a very confined space

The location was perfection; the bar was lovely, we were 10 minute walk from lake Eola 😍 the room was huge! essentially a 1 bedroom apartment

the bar/restaurant was closed a lot of the time; lots of outside light floods room at night despite closing blinds

Funky cool place. Location. Bar/restaurante on premises

No art on walls. Needed towel hooks in bath. Water pressure was terrible. Beds were too hot. The foam type retains all the heat

The location was convenient to downtown.

I really loved the open air bar next door - tremendous. I thought the apartment overall was really distinctive and an interest art deco historical place to stay. But I do think the suite could have done with some basic maintenance to bring it up to 21st century standards.

I think this hotel really suffers from a lack of easy access to staff. I found the remote issues I faced, especially with the app, a real problem. If you don't get your tech sorted, then you can't expect to do away with staff without consequences for a guest's overall experience.

very cool art deco style building, nice to have restaurant on the property

room was very cold, which would have been great but weather was cold too. inside was dated and needs upgrading, especially the bathroom

Loved the decor/style of the apartment it has a very retro-feel! Room was cozy and fully stocked with amenities.

Wish they had regular cable tv, it was complicated to figure out that I needed Chromecast in order to see anything.