Sapphire Falls Resort, Orlando

Loved the water taxi to the parks and city walk!

The hotel has everything you need. The lobby smells great. Everything was very clean.

The comforter and sheets felt really rough.

Excellent service from all staff! Clean facilities and great proximity to the park!

Nothing really comes to mind.

Location was excellent as was room. Staff at bar were excellent Alanna and the Donegal Irish / Sri Lankan young women who was excellent to chat to customers and mix cocktails was exceptional and an asset to any bar who likes to interact with the customers.

I was returning a car rental to Avis at Universal supposedly close by but due to no proper signs and Google maps I ended up trying to enter the wrong car park and had to do a bumpy u turn .Avis please get a stranger to the area to return a car to Avis .Also there seems to anyone ever on duty at the Avis desk

Our room had a great view of the lagoon and we loved that we could see when the taxi boat was coming. Our room was clean, quiet and comfortable. We enjoyed breakfast off the menu at the hotel restaurant. Shout out to Emi at the front desk, she was friendly, helpful and very accommodating! We would highly recommend this resort to those visiting Orlando and especially those planning to go to the Universal Parks.

No improvements required, keep up the great hospitality!

Great

Absolutely everything about the resort was amazing. As a first time visitor, my husband and I loved it. The location was fantastic, easy access to the theme parks and citywalk. The place was so lovely and clan and the staff were incredible.

Location

Felt rushed to get out. Small room for the cost.

Location is great! The hotel is beautiful and very well maintained. The staff was super friendly and helpful. The room was also very spacious clean comfortable.

I don’t like this hotel doesn’t offer fast pass like the others

The facilities were clean, and all the front desk staff were friendly and made me feel comfortable. I had a bit of trouble finding the self-parking entrance, but overall, it was a satisfying stay.

There was nothing in particular.

When we checked in. The young man was so so nice and respectful

Nothing we loved the hotel

Convenient to Universal parks, they cater to your pets and there’s a great walking path. Staff is very friendly.

We loved the large lobby. The staff were very friendly and answered our questions. The rooms were clean and nicely decorated. Also being able to take the boats to the parks was very convienent.

Nothing!

Proximity to Citywalk and parks with water taxi service

It could have had some universal tv programmes and films for free.

The gym facilities were outstanding, lobby area was nice and open, bright and vibrant. The location is great due to the addition of the water taxi direct to city walk. The rooms were pretty big, clean and modern.

I think the food could have been better pool-side but this isn’t a dealbreaker for us at all, it’s brilliant value for money and I think that arguably it could be classed as a premier hotel if it wasn’t for the lack of fast pass included.

Easy access to Universal parks and Universal downtown area, friendly staff, good pool area and lovely common space areas for families.

Beautiful lobby, large pool area with lots of chairs. Pool activities for kids on weekends. very comfortable beds. Boat ride into citywalk is wonderful, and quick. We never waited longer then 20min for the boat.

The meal options in the market were the same all week. Variety would have been nice. Kids activities were only on the weekend, nothing else all week.

The location and the resort looks amazing

Nothing bad to say the resort was great

Great location. The free water taxi and shuttle buses were super convenient for access to all the Universal Parks. Staff were also very helpful and amenable.

Nothing.

Superb location, friendly helpful staff. Very clean rooms. Transport to Universal park, frequently. Huge lobby. Shop, food, vending machines. Rarely heard other guests in rooms. Clean bathroom, lots of towels. Pool area had lots of sunbeds, towels, lifeguards, food area. Really exceptional hotel.

Thinking hard.. nothing!

Room was very nice, good and clean.

Explain upfront any hidden or possible costs involved during and after the stay.

Fantastic stay, staff lovely in all areas!

A more casual dining setting for dinner would be an advantage.

Extremely helpful staff

All good - quite expensive !

Everything

Nothing

staff at Recption , and at restaurant

I never got my deposit money , I wander when , they said 5 days it is now 15 days

Location

Price of food and drink

Very clean and staff was friendly. Loved the convenience of the water taxi

Nothing negative

Restaurants, boat taxi

Everything

Foods a bit expensive

The staff where lovely and so helpful, the hotel was beautiful, we all loved the pool and the boat was so use to get over to the parks and city walk, we all wished we could have stayed longer

I would not change anything about the hotel

Our stay at Sapphire Falls was wonderful! The room was comfortable and clean throughout our entire stay. The entire resort was beautiful, including the lobby, pool, and restaurants. The staff was always friendly and helpful whenever we had questions. We tried each of the restaurants in the hotel and can’t wait to visit them all again because of how delicious the food was. The water taxi and shuttle were super convenient and made it easy to travel to the parks throughout our stay. We hope to return to Sapphire Falls in the future!

The only thing I disliked was that the pillows could have been firmer (I believe I stacked three at a time to sleep on), but that is just a personal preference and I could bring my own pillow next time!

Hotel was amazing. Location and free boat rides meant we could visit the theme parks but could go back to the pool half way through the day. The staff were great and the room was very clean. The hotel had a very welcoming feel about it.

Nothing. It was an excellent hotel in every way.

Excellent Hotel amenities and wonderful staff.

Nothing!

The proximity to city walk and the parks The friendly staff Immaculately clean The pool area The water taxi Later checkout when we asked for it, no problem at all

There was nothing I didn’t like

Brilliant location. Staff friendly. Requested pool view with joining rooms on a high level and all of our requests were met. Good value for money.

Food options could have been better for children especially in the quick service in the lobby.

It was very handy to all the parks and just in general very good and all the staff super friendly and always willing to help you if needed.

It’s cleanliness and accessibility to the theme parks

None

Close to the parks, clean, transportation easy to navigate

All was good

Excellent stay at Loews Sapphire Falls Resort! The location is perfect, with very easy and quick access to Universal parks thanks to the shuttles and water taxi. The hotel is beautiful, surrounded by greenery, with a relaxing atmosphere. Rooms are spacious, comfortable, and well equipped. The staff is friendly and always helpful. A special highlight is the proximity to the parks, which allowed us to fully enjoy our days without wasting time on transportation. Highly recommended for families and travelers looking for comfort, relaxation, and direct access to the parks.”

Water taxi Location convenient

Expensive food At amatista didn’t like Sam he took too long to serve us and was kind of mad

Room. Pool. Facilities. Location. Water taxi. Laundry room!

Signage in hotel could be slightly clearer. We got lost a few times 🤣

Pool, staff, location to parks

Room size could be a little bigger

The location and superb friendly staff

The bus transportation needs improvement on scheduling around the neighboring hotels that shared amenities.

The breakfast at Amatista Cookhouse was phenomenal, so good we went back the second day.

Pricey for me. But was typical of a high end hotel.

Relaxed

Loved it

It offers the whole package

Too often closed swimming pool. We waited longer for room service than promised. But these are the only negatives. Overall great stay.

The staff was attentive to our needs!

for the most part all went well. Room was nice, pool was great and staff very helpful and friendly. Fitness centre very nice.

Resturants were nice but not a huge variety and a bit expensive.

Pool area

Pool bar drinks way over priced

Hotel location was fantistic for our holiday and the water taxi's made life far easier to the parks although the walk takes less than 10 min . Passing through security early was a bonus as well

I also stayed at a Disney hotel and felt the bar prices at Sapphire falls were a little expensive