Sapphire Falls Resort, Orlando

Everything was fine

Nothing , all good

everything

Location was good! Hotel was wonderful, lobby was noisy and busy. Food was good, not wonderful though.

Food could have been better at main dining and signage to main restaurant needs to be much clearer! But happy with stay!

Great pool area and service here was excellent - they will bring drinks and food to your sunlounger and are very attentive. Sun cream provided at the pool and chilled water and as many towels as you like. Very convenient for the park - great shuttle service on the boat or a really easy walk. Nice coffee shop onsite. Can get Ubers very easily. Big gym that is very well equipped. The bathroom is split so the shower and toilet are separate. This is good because the sink and mirror are still available to use if your partner is in the shower. Everything is so easy here - the staff are very friendly and happy to help.

There is no minibar - there is a fridge in the room but it was empty. But there is a well stocked shop in the lobby!

Location was excellent. The water taxi was a definite plus. The beds were very comfortable and the services were great.

Not thrilled with the sink outside of the toilet and bath. The prices for very basic items (bottled water, coffee, etc) were extravagant.

When we checked in we were told that we didn't have to pay for parking. I ended up paying for parking. Other then that it was a nice time at your resort.

The location was excellent Staff members were lovely

Bed and pillows were uncomfortable but happy to cope for a few days. I guess we should off pay more if expecting more

Staff and clean

The old bathroom

It’s really close price was very fair for the save on the rooms compared to other it’s the smarter hotel most bang for your buck resort with ferry/water taxi to and from the park and hotel Early access passes

Location - nice bar staff

Nothing to dislike

Beautiful properly great location and amenities

Servers at amatista restaurant - we went as a family for breakfast and they got us adult portions for kids which was expensive and more than half wasted.

The internet connection inside the building wasn’t great.

the made to order breakfast was great! absolutely stunning decor!!!

Such a good vibe hotel clean rooms were beautiful. So easy check fast. Boats to park was brilliant. Just all brilliant. Love to stay here longer

Nothing

Location, theme, hotel staff, transport to theme parks by boats, and responsiveness.

Humidity smell in the corridors. No bellboy services to take the bags on checkout after midnight. More lights are needed in the extra kids room.

I thought that the property was clean and looked very nice. Had a beautiful pool a game room, which are always nice options to have when traveling with the family.

I wish they had a little bit more affordable eating options or buffet was quite pricey $32 per person and anyone who has kids even though My Son is not a huge eater and I pay $32 for two pancakes because that’s all he really eats

Spacious room, easy access to universal parks. Good breakfast buffet Room service and cleanliness

Proximity to parks, cleanliness and staff friendliness and willingness to assist

Restaurant prices and limited menus hours of operation. Catina by pool never open during advertised business hours. Electric receptacles didn't work and there was no power bank station for charging electronics.

Love how they decorate for Christmas, the paths around the property for walking my dogs, they Love dogs, the staff is so friendly and helpful (they assisted as I got photos at the Christmas tree), and loved the text helpers!

The new parking technology that never worked. They finally just raised the gates. I’m sure it’s being worked on. Just an inconvenience.

I love that the property has everything you could need. Shopping, restaurants, a place to eat breakfast, amazing pool with pool side food and drinks, a water taxi direct to the park, and soooooo much more

The only thing I didn’t like was that we had to leave! Haha

Water taxis. Staff. Availability of food.

Not fond of the restaurant menu.

Location. Staff. Beds are extremely comfortable.

Wishing it was a little less $

The cleanliness. The staff was very y polite.

Everything. And the fact that US Hunger we there and we could participate was amazing

Going home!

Great pool, all the staff are friendly and the facilities, shops, eating options are all great

Great stay! Clean and nice! This stuff was nice and helpful, water taxi from hotel to Universal parks was great I wish Pool would be warmer, so kids could enjoy it

Staff were amazing, and the SMS service is so useful!

Breakfast expensive at $32 per person

The property was excellent other than we were not able to use the pool being that it was not heated the entire stay

The pool was not heated the entire stay

The water taxi, the onsite restaurant and beautiful lobby

Carpet and the microwave fee

Great staff, rooms clean & comfortable. Tavern had delicious food & beautiful view & we loved the movie by the pool at night

Not enough boats to/from the parks, long waits

Location Great staff Bed and pillows How quiet it was

Zilch

Facilities, cleanliness & staff plus boats to the theme park from the hotel.

All very good,

Room was well appointed, clean, and spacious. Very friendly staff, great resort theming, perfect location, rapid lifts, and an outstanding pool area. Overall a fantastic stay and Sapphire may have overtaken Royal Pacific as my favourite. Highly recommended.

Very minor gripe about limited hot and cold grab and go options at New Dutch Trading Co. within the resort.

The rooms are clean and updated.

The pool was much colder than it should be. I guess that they are trying to save money but cutting back on the heaters.

The water taxi option to universal city walk, and the parks is a big plus staying here. You go through security at the hotel dock which is also convenient. Rooms are large and clean.

Room service took so long we had to call to cancel it as we were all falling asleep.

Its proximity to the parks, the water taxi, in resort gift shop.

The carpet in the hallways made it difficult to roll heavier luggage.

Beautiful hotel with a fantastic pool and gym. Very clean and comfortable rooms. Excellent service from all staff.

Later gym opening hours would be good.

Everything

Wonderful hotel. Great location. Amazing staff.

0.

Restaurants, key cards, staff,

Distance from room to lobby.

Everything

The bathroom layout. Lacks privacy

The entire place was amazing the food, location the water taxi it exceeded all my requirements. My daughter and I went on a week getaway to Universal and we spent the whole time there. Everything was just amazing.

The food and the water taxi was a plus.

Amazing pool and the proximity to the theme parks.

The peace

not a lot

Nic and clean. Three different ways to get to the park. Everyone was very very nice went out of their way.

A lot of the people there were stuck up

The facilities , the pool and the hot tub are amazing, the food was very good from the Drhum club by the pool . The staff especially at the poolside are amazing.

It’s location and styling

Would have preferred a more informal walk in bar area

Clean, beautiful , cheerful and relaxing vibe.

I liked everything , although air conditioning is too cold sometimes , but this applies to other hotels as well.

Beds so comfy Hotel very beautiful Water taxi to parks Pool is fabulous & opens late under lights setting a really nice ambience Pool bar lovely & food Staff so friendly and helpful Easy access to Universal Parks

Very busy at weekends, probably because of Halloween Horror Nights at Universal so couldn't get into the hotel bar, 2 hour wait for a table they said Breakfast is very expensive and only average Hotel bar is whiskey and rum based and limited deserts, could expand the menu a little for those looking for night cap and snack with some more vodka based cocktails