Sapphire Falls Resort, Orlando
Expert reviews
“The Modern Caribbean-inspired Sapphire Falls is clean and understated. It’s also my favorite of Universal’s moderate options because the service is strong, parking is sheltered, the price is never too crazy, and you can take ferries or walks to the parks.”
Featured as Frommer’s Exceptional Choice in Orlando.
“A recent addition to the Universal Orlando hotel family. It is close to the theme parks but still provides a serene Caribbean-style getaway, set around a lagoon and waterfalls, with tempting dining and a unique rum bar.”
What guests liked
- Top location
- Comfortable beds
- Parking
- Swimming pool
- Free Wifi
All you need to know
What better way to take in the world-famous theme park scene than staying at one of the biggest? Sapphire Falls Resort is on-site accommodation at Universal Studios. This is a luxurious and fun place to stay so you can still have easy access to the huge theme park right there.
Staying here will transport you into the tropics and to an area of relaxation, fun, and peace. Who would not want the jungle experience (kind of) while enjoying Florida? With gorgeous architecture, plenty of palm trees, and water features all about, you feel like you are in an oasis of fun.
One interesting feature of this hotel is the number of rooms. There are literally 1000 rooms on site. For some, this may be far too much and bring too much foot traffic. For others, this means that there are top-class amenities to take advantage of. So, depending on your preferences, this could be a pro or a con.
On that same note, there are a number of great suites available to stay in. This upgrades your stay and puts you in a great position to enjoy your time at Universal. Although it will cost extra, it will be worth it.
Hotel deals & lowest price guarantee
We partner with Booking.com and Agoda. Both booking websites offer the lowest price guarantee, so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website, and they will refund you the difference immediately. You can price match right up until the day before check-in.
Location
Recent guest reviews
3 February 2025
Exceptional
everything
3 February 2025
Good place, location, and experience!
Location was good! Hotel was wonderful, lobby was noisy and busy. Food was good, not wonderful though.
Food could have been better at main dining and signage to main restaurant needs to be much clearer! But happy with stay!
26 January 2025
Very convenient - would stay here again
Great pool area and service here was excellent - they will bring drinks and food to your sunlounger and are very attentive. Sun cream provided at the pool and chilled water and as many towels as you like. Very convenient for the park - great shuttle service on the boat or a really easy walk. Nice coffee shop onsite. Can get Ubers very easily. Big gym that is very well equipped. The bathroom is split so the shower and toilet are separate. This is good because the sink and mirror are still available to use if your partner is in the shower. Everything is so easy here - the staff are very friendly and happy to help.
There is no minibar - there is a fridge in the room but it was empty. But there is a well stocked shop in the lobby!
25 January 2025
Great location but bring your wallet
Location was excellent. The water taxi was a definite plus. The beds were very comfortable and the services were great.
Not thrilled with the sink outside of the toilet and bath. The prices for very basic items (bottled water, coffee, etc) were extravagant.
22 January 2025
Very good
When we checked in we were told that we didn't have to pay for parking. I ended up paying for parking. Other then that it was a nice time at your resort.
13 January 2025
Very good
The location was excellent Staff members were lovely
Bed and pillows were uncomfortable but happy to cope for a few days. I guess we should off pay more if expecting more
12 January 2025
Fine
Staff and clean
The old bathroom
11 January 2025
Pretty content for what I paid for it and the whole family had fun
It’s really close price was very fair for the save on the rooms compared to other it’s the smarter hotel most bang for your buck resort with ferry/water taxi to and from the park and hotel Early access passes
9 January 2025
Nice stay Christmas Dec 24 - 25th - 29th
Location - nice bar staff
Nothing to dislike
6 January 2025
Great resort! We had a wonderful time
Beautiful properly great location and amenities
Servers at amatista restaurant - we went as a family for breakfast and they got us adult portions for kids which was expensive and more than half wasted.
5 January 2025
Fantastic stay.
The internet connection inside the building wasn’t great.
4 January 2025
Exceptional
the made to order breakfast was great! absolutely stunning decor!!!
3 January 2025
Fab fab and more fab
Such a good vibe hotel clean rooms were beautiful. So easy check fast. Boats to park was brilliant. Just all brilliant. Love to stay here longer
Nothing
1 January 2025
Very good
Location, theme, hotel staff, transport to theme parks by boats, and responsiveness.
Humidity smell in the corridors. No bellboy services to take the bags on checkout after midnight. More lights are needed in the extra kids room.
30 December 2024
This hotel is a lot better than I thought it would be. I normally stay at Wilton Lodge, but opted for something closer t
I thought that the property was clean and looked very nice. Had a beautiful pool a game room, which are always nice options to have when traveling with the family.
I wish they had a little bit more affordable eating options or buffet was quite pricey $32 per person and anyone who has kids even though My Son is not a huge eater and I pay $32 for two pancakes because that’s all he really eats
24 December 2024
Very good
Spacious room, easy access to universal parks. Good breakfast buffet Room service and cleanliness
22 December 2024
Fabulous
Proximity to parks, cleanliness and staff friendliness and willingness to assist
Restaurant prices and limited menus hours of operation. Catina by pool never open during advertised business hours. Electric receptacles didn't work and there was no power bank station for charging electronics.
17 December 2024
Universal’s Loews Sapphire Falls
Love how they decorate for Christmas, the paths around the property for walking my dogs, they Love dogs, the staff is so friendly and helpful (they assisted as I got photos at the Christmas tree), and loved the text helpers!
The new parking technology that never worked. They finally just raised the gates. I’m sure it’s being worked on. Just an inconvenience.
14 December 2024
The only place we’ll stay
I love that the property has everything you could need. Shopping, restaurants, a place to eat breakfast, amazing pool with pool side food and drinks, a water taxi direct to the park, and soooooo much more
The only thing I didn’t like was that we had to leave! Haha
11 December 2024
It was perfect for access to park and convenience
Water taxis. Staff. Availability of food.
Not fond of the restaurant menu.
10 December 2024
Exceptional
Location. Staff. Beds are extremely comfortable.
Wishing it was a little less $
9 December 2024
Exceptional
The cleanliness. The staff was very y polite.
4 December 2024
Magical place
Everything. And the fact that US Hunger we there and we could participate was amazing
Going home!
3 December 2024
Fabulous property for visiting universal studios
Great pool, all the staff are friendly and the facilities, shops, eating options are all great
2 December 2024
Exceptional
Great stay! Clean and nice! This stuff was nice and helpful, water taxi from hotel to Universal parks was great I wish Pool would be warmer, so kids could enjoy it
2 December 2024
Exceptional
Staff were amazing, and the SMS service is so useful!
29 November 2024
Very good
Breakfast expensive at $32 per person
25 November 2024
Staff and facilities were excellent, very clean and very accommodating
The property was excellent other than we were not able to use the pool being that it was not heated the entire stay
The pool was not heated the entire stay
25 November 2024
Very good
The water taxi, the onsite restaurant and beautiful lobby
Carpet and the microwave fee
18 November 2024
Fabulous
Great staff, rooms clean & comfortable. Tavern had delicious food & beautiful view & we loved the movie by the pool at night
Not enough boats to/from the parks, long waits
18 November 2024
Second time here - hope there is a third
Location Great staff Bed and pillows How quiet it was
Zilch
13 November 2024
Universal resorts are all well kept, clean, tidy, with great facilities.
Facilities, cleanliness & staff plus boats to the theme park from the hotel.
All very good,
2 November 2024
A new favourite!
Room was well appointed, clean, and spacious. Very friendly staff, great resort theming, perfect location, rapid lifts, and an outstanding pool area. Overall a fantastic stay and Sapphire may have overtaken Royal Pacific as my favourite. Highly recommended.
Very minor gripe about limited hot and cold grab and go options at New Dutch Trading Co. within the resort.
28 October 2024
Nice hotel, but cold pool.
The rooms are clean and updated.
The pool was much colder than it should be. I guess that they are trying to save money but cutting back on the heaters.
26 October 2024
Excellent hotel with a great pool and pool bar with jacuzzi, easy security and transport into universal etc… would recom
The water taxi option to universal city walk, and the parks is a big plus staying here. You go through security at the hotel dock which is also convenient. Rooms are large and clean.
Room service took so long we had to call to cancel it as we were all falling asleep.
25 October 2024
Staff was friendly and helpful, food options were great, rooms were comfortable, and service was excellent.
Its proximity to the parks, the water taxi, in resort gift shop.
The carpet in the hallways made it difficult to roll heavier luggage.
25 October 2024
Beautifully presented hotel in an excellent location
Beautiful hotel with a fantastic pool and gym. Very clean and comfortable rooms. Excellent service from all staff.
Later gym opening hours would be good.
21 October 2024
I love sapphire
Everything
18 October 2024
Loved it.
Wonderful hotel. Great location. Amazing staff.
0.
18 October 2024
Everything you could want in a vacation property!
Restaurants, key cards, staff,
Distance from room to lobby.
15 October 2024
Great
Everything
The bathroom layout. Lacks privacy
15 October 2024
Amazing
The entire place was amazing the food, location the water taxi it exceeded all my requirements. My daughter and I went on a week getaway to Universal and we spent the whole time there. Everything was just amazing.
The food and the water taxi was a plus.
10 October 2024
Absolutely amazing
Amazing pool and the proximity to the theme parks.
10 October 2024
peacefull and good
The peace
not a lot
9 October 2024
Over oh this is a very nice hotel but everything‘s way spaced out so there’s a lot of walking involved and the people th
Nic and clean. Three different ways to get to the park. Everyone was very very nice went out of their way.
A lot of the people there were stuck up
8 October 2024
Amazing as always
The facilities , the pool and the hot tub are amazing, the food was very good from the Drhum club by the pool . The staff especially at the poolside are amazing.
8 October 2024
Excellent stay, staff were exceptional, we will definitely return
It’s location and styling
Would have preferred a more informal walk in bar area
7 October 2024
Amazing time
Clean, beautiful , cheerful and relaxing vibe.
I liked everything , although air conditioning is too cold sometimes , but this applies to other hotels as well.
4 October 2024
Exceptional
Beds so comfy Hotel very beautiful Water taxi to parks Pool is fabulous & opens late under lights setting a really nice ambience Pool bar lovely & food Staff so friendly and helpful Easy access to Universal Parks
Very busy at weekends, probably because of Halloween Horror Nights at Universal so couldn't get into the hotel bar, 2 hour wait for a table they said Breakfast is very expensive and only average Hotel bar is whiskey and rum based and limited deserts, could expand the menu a little for those looking for night cap and snack with some more vodka based cocktails
Hotel facilities
Food & Drink
- - Restaurant
- - Bar
- - Wine/champagne (additional charge)
- - Coffee house on site
General
- - Room service
- - Non-smoking rooms
- - Facilities for disabled guests
- - Family rooms
- - Lift
- - Safety deposit box
- - Car hire
- - Heating
- - Non-smoking throughout
- - Air conditioning
- - Designated smoking area
- - Vending machine (drinks)
- - Vending machine (snacks)
- - Minimarket on site
Business facilities
- - Meeting/banquet facilities (additional charge)
- - Business centre (additional charge)
Reception services
- - 24-hour front desk
- - Express check-in/check-out
- - Currency exchange
- - Luggage storage
- - ATM/cash machine on site
- - Concierge service
- - Lockers
Activities
- - Fitness centre
- - Games room
- - Table tennis
- - Hot tub/Jacuzzi
- - Steam room
- - Fitness
- - Fitness/spa locker rooms
- - Movie nights
- - Bingo
Outdoors
- - Garden
- - Terrace
- - Outdoor pool
- - Sun terrace
- - Outdoor pool (all year)
- - Outdoor furniture
- - Outdoor fireplace
Cleaning services
- - Laundry (additional charge)
- - Dry cleaning (additional charge)
- - Daily housekeeping
Pool and wellness
- - Water slide
- - Heated pool
- - Pool bar
- - Shallow end
- - Sun loungers or beach chairs
- - Swimming pool
- - Swimming Pool
Parking
- - Parking garage
- - Electric vehicle charging station
- - Accessible parking
Miscellaneous
- - 24-hour security
- - Key card access
- - Smoke alarms
- - Delivered food is securely covered
3 February 2025
Very nice relaxing holiday , good facilities and food